Our old hot water leaked and needed to be replaced. David responded promptly and answered all our…read morequestions knowledgeably. He picked up the new tank the next morning and did a great job of installing it and removing the old one. Definitely recommend this company.

I contacted Dave thinking I had a minor issue with my furnace. He looked at the issue with…read morefurnace/thermostat, only to discover that there was a much larger issue. He gave me very good options and even worked with the manufacturer for the warranty of my furnace. The manufacturer gave us a significant discount to get a new furnace, I needed to replace my 20 year old furnace anyway. My furnace crashed again the Sunday before the furnace installation, he came to make my furnace temporarily work with no extra charges. I have worked with 2 other companies before and have contacted numerous ones. It's the first time I can say I highly recommend an HVAC company for the price, timeliness, and effort to make things work for a customer.

Amazing service with great prices. In the early spring I called a larger HVAC company in…read moreGeorgetown, out to look at my furnace a service call charge of $185 and a quote of over $900 for the repair. It was only needed for heat. In the fall I called North Halton service call $125 and no issue was found he stated if the error code comes up again he will come back no charge. It appeared the next day, he returned found the problem a $10 part was all that was needed. Great service and fees.

Had this company a few times for different things, and have been very happy with each time. Always…read morepromt. Cannot fault the work. Technician goes above and beyond. I would definatley recommend this company.

Cal was early for his appointment with us and diagnosed the issue quickly…read more He obtained a replacement part for our older furnace and had us warm and cozy in less than 2 hours. No upsell pressure and lots of useful info regarding care and maintenance of our furnace. Much appreciated. Definitely recommend their services. Polite and Professional. Best Regards, Brad & Gina Clay

It's always a 5 star rating working with Brooks Heating and Air. They have worked on my furnace and…read more installed new AC....all super experiences. Recently I worked with them to have my ducts cleaned. The technician was professional and did a great job.

Amazing service! We called Brooks Heating and Air because our furnace wasn't working properly. The…read morereceptionist who answered the phone (nice to talk to a real person!) was very friendly and helpful. Chris came out right away and explained what our options were and answered all our questions. He was able to fix the issue and saved us having to replace the furnace. We will definitely be coming to Brooks in the future for anything we need. Its a great, local, family run business.

Nahom came today Oct 3 2025 to fix our plumbing issue and did an excellent job. He was Courteous,…read morehelpful and patience and went the extra mile to make sure everything was resolved. Rooter's customer service was also very responsive and dispatched their crew right away. Pricing is also fair and honest.

I had called Mr Rooter in Cambridge to fix a leak under the kitchen sink the gentleman that came…read moreout Jermaine was very polite examined the problem and explained the options. He was very knowledgeable and completed the job perfectly. The estimate was free no pressure to do it no charge if you did not want to proceed and no up selling to get you on a plan like another company with a big name around here. I would use Mr. Rooter again and highly recommend them. Thanks Jermaine for the great job .

Long story short, Casati installed our AC unit incorrectly, voiding the warranty…read more The details.... We noticed that the unit wasn't cooling as well as expected. When we contacted them, they said because we didn't sign up for their annual maintenance (which they didn't mention at the time, and you'll see other people on here with complaints that they cite the same excuse) they couldn't help us. Turns out, even if we had done annual maintenance with them it wouldn't have mattered. Upon calling a different service company in, they've told us that the installers didn't change the copper when installing the new unit, which means that both connections were out of spec for the new unit. This overloaded the coil, causing it to blow and leak coolant. So in fact, it was their poor installation which caused the problem, and I now have a unit that is still in warranty period, which has been voided because they didn't follow the manufacturer's installation requirements.

Hi I am Sreedhar,…read moreMy heating has stopped working on April 5, 2019. The job was done on the same day and we got our heating back. Mr. Joe has explained to me good and bad about the heating system. Even he educate me about the Govt. rebates how they work. Casati has done excellent and professional service. I will strongly recommend Casati Heating. Sreedhar

So 5 years ago I had this company install my ductless a/c for a reasonable price. At the point of…read morepurchase I was told 1 year labour warranty and 7 year parts. My fan blower went on the unit and the company charged 135 dollars just to arrive at my door and then billed me 99 an hour to diagnose the issue. Then they had to order the part and came back a week later with the wrong part spent 3 hours figuring that out. Then came back a week after that without notifying me they were swinging by with the right part installed the part and after the part was installed told me it wasn't under warranty and charged me close to $300 for the part and then another 1.5 hours of labour costing me close to $750 in total for a part that should of been under warranty and I should of been charged half of this for the labour. Will not be using them again. Terrible customer experience. Workmanship is fine but lied about warranty, should of been told that on initial visit before part was ordered. Should give customers 24 hrs notice upon arrive. Shouldn't cost $150 or so to just arrive at the door especially when after that you charge $100 an hour.

I Dave from Burlington Heating come out recently to repair my furnace that was acting up. The price…read morewas fair, and he helped me understand exactly what went wrong with the furnace to begin with. I'd be happy to deal with Dave again.

On Monday (Jan 31) we noticed that our HVAC system was leaking, flooding our basement. We called…read morethis company who had previously installed the HVAC system. The old owner used this company prior to us buying the house in 2020. The technician who came to repair the HVAC said the issue was that the condensation pump was broken and placed a new pump. After installing the new pump he found that the condensation drain led outside the house and into the garden. The cause of the issue was that the condensation drain, which should have never been installed leading outside, had frozen, backed up the pump and caused the pump to break. He said our only option was to get a new line installed but we'd have to pay to have a new line installed, despite the fact that this company had ran the previous line, that had broken the previous pump, flooding our basement. He left our 'fixed' pump with the condenser going into a bucket. We paid $500 for this service. The next day (Tuesday 1st) we called to speak to the manager and spoke to Rhonda who said she didn't think having a new line installed was a unreasonable ask, but she needs to confirm with the owner and would call us back in half an hour. It's now Friday (Feb 4th) both me and my husband have called back multiple times to ask whats going on and have been told multiple times that the owner and manager are both too busy, the receptionist would leave a message for them to call us back. I asked if I could book a meeting or some time with either of them and was told that wouldn't be possible but she would again leave them a message to call us back. We're absolutely appalled by the customer service of this company. This company originally ran the line outside that cause the flooding in our basement that we've now had to make an insurance claim over. We can't use the $300 pump that they installed because if we did the exact same thing would happen. Asking for the company to rerun a line, is not an unreasonable ask considering the damage that has been done to the basement and the results we've been left with from the service. We have absolutely no idea why anyone would run a line that carries water, outside, in Canada where, it will freeze... If you're looking for a company to conduct good workmanship, good communication and customer service, please look somewhere else.

Customer service is top-notch! I had an issue arise, and it was resolved in top speed, and right…read moreto my satisfaction. Highly recommend this company!