Excellent service on my furnace, AC and gas fireplace by Tony and Colin. They were efficient,…read morethorough and tidy. All my questions were answered thoroughly and I am very confident and happy with the service maintenance on my HVAC system and with their professionalism.

Cody from Atlantis was at my door within an hour of me making a call about our furnace not working…read more I decided to go with a new high efficiency furnace rather than replacing a major and costly part in our 22 year old furnace. Later Colin from Atlantis arrived and clearly explained the various options and answered all my questions. He was really honest and didn't try to push more expensive furnace models. Both Cody and Colin did the installation and were extremely courteous and professional. I have a really good feeling that I called this company so if and when our A/C goes I'll be definitely calling them. I highly recommend this company for any HVAC services.

Honest and professional…read more Heat water installing was on time and without issues. Responded to my phone call and discussed the recommendation . Provided approval and they came on time.

Said they don't fix ducting issues. But they're a duct company....ghosted my messages when I said…read moreit wasn't duct cleaning. Is this a legit business? I'll leave that to you to decide...

I am very impressed with my experience with Atomic Air! My furnace broke down on one of the coldest…read moredays in January and I desperately needed someone to come out on a service call. When I phoned Atomic Air, I spoke with Mat, who was friendly, professional, and understanding of my situation. He came out on the same day and spent over an hour thoroughly trying to fix the furnace. When the furnace could not be fixed (it was over 30 years old), he set a date to come and install a new unit. Mat arrived on time a few days later to install the new furnace. Along with Sebastian (shoutout to him), they managed to decommission the old furnace and install the new furnace seamlessly in an afternoon. They were very conscientious about keeping their work area clean. The work they did was superb, efficient, and done for a very reasonable price. Mat is a consummate professional who is knowledgeable, hard-working, and honest. If you are in need of an HVAC company, look no further than Atomic Air. You won't be disappointed!

Great Service. Fast, knowledgeable, friendly!!!! We have found our new home comfort and…read moreemergency go to people. Our old humidifier was on the fritz. Response to phone message within 30 min and visit with in the day for a non-emergency! They went above and beyond in install and giving the full system a health check. Thank you Fabian!

Was told of a gas leak after Enbridge gas meter change. Most companies called could not repair it…read moreon a Friday and it would be a Monday job. This meant no hot water for the whole weekend as the gas was turned off. Call NewTown and although busy would try to get to us near the end of the day as their jobs were not nearby. True to word, Tony came and made things right also pointing out other deficiencies and fixing those too! Refreshing to meet honest hard working people! I have no hesitation to use this company again.... Thank you NewTown!

The central air conditioner unit came with our house, built in 2000…read more In 2021, we purchased a brand new unit from Convertible. This year, 2025, we called them to report it was not working sufficiently: temp is set at 23, but the house registers 24.5 degrees! They want to charge $150 just to come out and inspect the problem. The original unit lasted approximately 20 years without an issue. This new Carrier unit installed by Convertible is just over 4 years old and it's unable to maintain a comfortable temperature of 23. Recent heat waves are a good test of the quality of an air conditioner unit, as well as the reliability of the company you hire when you need a new one. Disappointed in both!

Yet again Convertible Air Systems has come through. My air conditioner had an issue during a…read moreheatwave wave. I called for service and Gregory was here first thing this morning, He changed the capacitor in the air conditioner and cleaned everything out and even moved the air conditioner away from resting on the house wall. He also explained that my leaving the unit off until it was unbearably hot was not a great idea. the service was fast, Gregory was professional and efficient as well as very personable. Since 2006, I have purchased a furnace, air conditioner and tankless water heater for two houses and have been very pleased with the quality, the service, the staff as well as the price. I highly recommend this company. And the sales person I dealt with on both occasions was Marnie Amodeo. She was exceptional at helping me find the exact products I needed for my homes. I highly recommend this company.

On Monday (Jan 31) we noticed that our HVAC system was leaking, flooding our basement. We called…read morethis company who had previously installed the HVAC system. The old owner used this company prior to us buying the house in 2020. The technician who came to repair the HVAC said the issue was that the condensation pump was broken and placed a new pump. After installing the new pump he found that the condensation drain led outside the house and into the garden. The cause of the issue was that the condensation drain, which should have never been installed leading outside, had frozen, backed up the pump and caused the pump to break. He said our only option was to get a new line installed but we'd have to pay to have a new line installed, despite the fact that this company had ran the previous line, that had broken the previous pump, flooding our basement. He left our 'fixed' pump with the condenser going into a bucket. We paid $500 for this service. The next day (Tuesday 1st) we called to speak to the manager and spoke to Rhonda who said she didn't think having a new line installed was a unreasonable ask, but she needs to confirm with the owner and would call us back in half an hour. It's now Friday (Feb 4th) both me and my husband have called back multiple times to ask whats going on and have been told multiple times that the owner and manager are both too busy, the receptionist would leave a message for them to call us back. I asked if I could book a meeting or some time with either of them and was told that wouldn't be possible but she would again leave them a message to call us back. We're absolutely appalled by the customer service of this company. This company originally ran the line outside that cause the flooding in our basement that we've now had to make an insurance claim over. We can't use the $300 pump that they installed because if we did the exact same thing would happen. Asking for the company to rerun a line, is not an unreasonable ask considering the damage that has been done to the basement and the results we've been left with from the service. We have absolutely no idea why anyone would run a line that carries water, outside, in Canada where, it will freeze... If you're looking for a company to conduct good workmanship, good communication and customer service, please look somewhere else.

Customer service is top-notch! I had an issue arise, and it was resolved in top speed, and right…read moreto my satisfaction. Highly recommend this company!

They installed my furnace and A/C did a great Job .Their after care has been topnotch .read more

Wonderful amazing service very nice friendly people and their quote was the best comparing by many…read moreothers. Mr. Naiem and his team have done a great job. Installed a new water heater tank, removed the old one and drop it off to the rental company, cleaned the furnace, maintained the air conditioner and our cooling system. Would strongly recommend them. very professional and friendly kind people.

Super company! I highly recommend. Brian is great to deal with as well. He's super nice and…read morefriendly too.

They are responsive and I have been using them for almost 20 years in different capacities and…read moredifferent properties; They have installed multiple furnaces for family and friends; Fireplaces heat pumps and tankless water heaters. Everyone I have recommended them to have been very impressed. I can speak to value as I never shopped around. My sister said they were reasonably priced.