In summary: I have moved many times for my job. Most of my moves have been corporate moves with major van lines that were paid for by my employer. Based on this, I know what a good move should look like and my experience with Murray Moving was the complete opposite of a good experience. I found the company to be highly unprofessional and the owner demonstrated an extreme lack of integrity, in my case. The entire experience has been a nightmare and the saga continues, as they refuse to take responsibility for reconciling (through repair or replacement) furniture and goods that they damaged or completely ruined during the move.
Here are the highlights:
Murray packed my belongings last spring and moved them into storage. I suggested they come out and do an assessment of the job prior to moving day. They refused and stated the protocol is to staff the job based on square footage. Of course on the day of the move, the movers showed up without enough packing material. I witnessed the lead literally arguing on the phone with the head office requesting more packing materials, which the office didn't want to send because "[I] used too much already.." The "too much" material of which, I was paying for, by the way. Also, they had to send out additional packers and a second moving truck, which had not initially been contracted. The movers were not trained to pack. They did not protect my furniture properly (the packing job was laughable - really). Due to this negligence, damage was caused to several pieces of furniture and other decorative items.
I was informed by the person who books the moves that, per their insurance/warranty policy, if I did not use Murray services to move me out of storage in a few months, they would not be responsible for any potential damage caused, because an additional company would have been introduced into the mix. Knowing that Murray had likely caused damage during the chaos on the front end of the move, I subsequently booked with Murray to move me out of storage (against my better judgement).
When they moved me out of storage it was the perfect storm: I had booked six movers. Only five showed up. Of the five, one refused to work. He stood around with ear buds listening to music with his elbows on boxes. When he did "move" something. It was a small item, like the lamp in the photos attached, which should have been boxed anyway; they left furniture uncovered in the rain in the Public Storage parking lot; they dropped one of my couches on top of the other (uncovered) in the wet parking lot; it took five men 6 hours to unload a single 10x30 unit. In the meantime, a company called Square Cow movers came in and unloaded 3 units of the same size in 2 hours (this was confirmed by the Public Storage attendant). Clearly my crew was sluggish in an attempt to rack up more pay by the hour. The day begin at 9:00 a.m. and ended with them leaving my house at 11:00 p.m.
They had to come back the following business day to assemble furniture. This time it was a different crew who actually seemed to know what they were doing; however, since the original crew did such a miserable job packing, these guys could not find any of the hardware to assemble my furniture. (They assembled my master bed incorrectly twice and had to come back out to reassemble). When I called the office to complain, the owner , Derek Bouton called me back and yelled "You need to stop complaining. If you don't like our services, you should not have used us. Most of the people who packed your furniture don't even work here anymore ". Yeah, so much for customer service. By the way, three of the guys who packed my furniture last spring were on the crew that moved me out of storage this fall.
One of the items they broke is my 55 inch Sony TV. The owner picked it up and said he would take it to the "shop". After about two weeks, I checked on the status and was told they are not responsible because it stopped working due to "years of use" The anticipated shelf life on this TV is 100,000 hours. It would take 9 years of non stop use to meet the shelf life. I have only had the TV 4 years (purchased new) and I have multiple TVs in the house, so clearly the damage is not from years of use. I asked Murray to provide the name and address of the repair shop with their attestation of the diagnosis. To date, they have refused to provide any information and they still have possession of my television. Murray has not yet responded regarding the repair or replacement of the other damaged goods either.
Unfortunately, I now have to take additional time out of my hectic schedule to try to resolve this matter through alternative means such as the legal system. Words of advice... if you choose to go with Murray, don't hire them to pack your belongings and if they do have a "good" crew, cross your fingers that they'll send you THAT crew. read more