I have been going to this dentist for a few years, but finally decided to switch. Because I can't understand how the people in there even got the job or even a license for that matter. Every time I go, there is something wrong that involves me paying a bunch of money for the quality of their work not to be reflected. I had caps that were done by them come out they attempted to put the first one back on but it came out again. And then they just pulled the tooth. They told me the price of getting it pulled. And sent me somewhere else I was charged more than what they told me. It doesn't make a lot of sense cause when it came out it came out from flossing. Then they proceeded to tell me not to floss on that side after putting it back in. What sense does that make? After the other one came out I just decided to go to another dentistry how take a lot more care and does seem to charge me out the ass. And sound more reasonable when they are talking bout my teeth. So, I would recommend them absolutely not and they are very passive-aggressive. To which I tried to ignore but if I am paying you a bunch of money I expect your attitude not to be snotty. read more

$1100 subpar "deep" cleaning. Total rip off.Speechless. My regular cleaning at a difference place was $250 and compared to their "deep" cleaning it was deep cleaning. . Stay away read more

I've had only positive experiences here. I hate to see the negative reviews because I have received nothing but great care. I had a lot of anxiety and every member of the team made me feel welcomed and understood. They've been upfront with pricing to make sure I was comfortable moving forward and discussed what my insurance covered. I'm a big fan of Valerie. She's kind and makes a dental cleaning feel like a relaxing experience. read more

I have waited years to post this, hoping my tooth issue would disappear. Went for a cleaning, told I not only needed a deep cleaning but a crown as well. I didn't have any issues with the tooth that needed a crown, but trusted the dentist. It took an entire year for my tooth to get used to the crown and no longer hurt. Then, after 2 years of having the crown, it broke in half. I mean that it totally split! They re-did the crown, which led to me needing a root canal. I am still not right. The area around the crown is still red and it still hurts when I chew. And this is years after the crown was re-done. I absolutely hate that I have spent so much money on something that has caused me nothing but grief, especially since the tooth didn't bother me at all before they started their dental work. I do have to say they saw me countless times for pain to try to help and I didn't have to pay for the second crown. But I had three crowns in my mouth before the one they put in and have never had issues with those (and they are still there and working great). All this makes me wonder about their dental procedures. After all of this, I am going to end up needing a dental implant. Although everyone was nice, I really regret I ever made an appointment here. read more

I went to these dentists for a time and received some work. Caps are not crowns. Their work is mostly failed by now. I refuse to pay them a small balance 70 to $100 maybe after I suffered the full pain of a tooth extraction. I mean full pain no; deadening. The dentist who did the procedure usually put people unconscious. I did not wish this so I told him it; deaden the tooth. He didn't know what he was doing apparently and deadened only my tongue. I told him this fact he did not believe me apparently and went on with the procedure. Suffered every crack and twist and there were many it was impossible to not yell out to which he I recall said something about almost there. It was the most pain I had felt at any dentist in my life. Why would I want to pay for that. So I have a credit check done recently. I have 350 points added to my credit score over this 70 to $100 charge. When they're not even supposed to add to your credit score if the debt is under $500. It's cost me a great annoyance. I do not recommend these people to anyone. They're lucky I didn't sue. Very lucky. I certainly could have. Appreciation for not suing is apparently my bad credit score. Disgustingly vile. It's not like they didn't make thousands from me before that. read more

$688. They tried to get me to agree to a $688 cleaning. I had no cavities or major issues, but based on my exam they said I needed some special cleaning that was $688. Everyone was very nice and they were up front about the prices, but they really tried to talk me into a $688 cleaning. I'd recommend going once as I did get X-rays, an exam, and a cleaning for $60 as a first time patient, but I don't know how they sleep at night trying to rip people off like that. read more

I went in for a teeth cleaning 2 years ago and was the only one in the waiting room (should have been my first clue) and it had been 10 min past my appointment before I was able to track anyone down. They tried to get me to buy a $500+ laser treatment saying that I had none and gum loss/irritation and refused to clean my teeth calling it "unethical" without the procedure. I had never heard this before from ANY dentist. Got a second option the next day from a reputable dentist and they said I had great teeth/gums and this place was a scam. read more

Appointments are easily made without waiting for weeks plus the dentists and the staff are the best!

They are professional rip-off masters. Stay away. They filed $79.00 for one root X-ray (correct). And later on, filed for another $493.00 for multiple X-rays that they never did. Several calls to their billing dept with no answers. Please stay away, before they rip you off. I am taking them to court! read more

First time patient. Went to get an exam and cleaning. Got examined and then was told I need to schedule a deep cleaning for $700 after Insurance. I Told them I couldn't afford that right now, but In the mean time I'd like my regular cleaning that I am allowed twice a year with my insurance and they refused to clean my teeth. Said "they could only do a deep cleaning and are not allowed to do a basic cleaning because of that. That would be negligent on their part." So NOT cleaning my teeth all all wouldn't be??? I walked out out there and cancelled my daughters future appointment there as well. read more

Well, I'm glad I'm not the only one who has had several issues with this practice. From overcharging 3 times, which was close to $1000.00 to having to have work redone due to a poorly done root canal that caused an infection. Overcharges sat on their books until my husband made another appt in the following year. No reimbursement or even a statement letting us know they over billed us. Then 2 months later they again overcharged on 2 separate visits for myself. Again, if I had not matched up my EOB with what I had paid out of pocket, I highly doubt they would have notified me. As it was, it took me countless calls and e-mails over several months to finally get the money they owed me back. When I inquired why they would over charge me by so much money , the answer I got was "you could wait for a pre-authorization, but that could take 5-6 weeks". My insurance company stated that was very incorrect. I asked for 3 years of itemized billing statements and that was a total joke that they tried to blame on integrating two systems. You can't even go in for a routine cleaning without being scammed into what they are selling. A "hygienist consult" charge for my cleaning? Really? When you question bills what you hear is "you signed for it" from both the billing supervisor and then from the dentist himself, who just happened to walk in on the conversation without even knowing what was being discussed or why I would question billing after being overcharged 3 times. We won't be going back but if you do, beware if the constant sales pitch and always check your EOB to what they charged and what you paid out of pocket. read more

Have had my tooth filled 3 times meaning I've got shots and my tooth drilled on 3 times and the filling fell out every time. It's time to find a new dentist. Not too nice either especially the chick who hit the back of my head with the chair lol. Just awkward. The front desk people are nice though. read more

I LOVED this office staff. I had to have a very long cleaning and laser work done. I was there for about 2 hours but it sure didn't seem that long. Dr Julia is WONDERFUL, wonderful at her job and just to be around. Love her!! Had X-rays and first exam the day before and my dentist was Dr. Casey. Highly recommend! Easy going and felt like a friend. Everyone was so informative, kind and I really felt like they had my best interest at heart. Will recommend them over and over! -May2023 read more

Dr. D and Alaa made me a priority. I appreciated the in depth explanation of my treatment options. I have already begun recommending this office to others. This was by far the best dental visit I've ever experienced (and this is coming from a newbie who just found out she needed three caps). I had the first one done that day and will return at the end of the week for the remaining two. They have finance options available for those who qualify that make the dent in the pocket just as painless as the procedure. My recommendation: GO TO THIS OFFICE. read more

RUN! Every single piece of dental work completed by this HORRIBLE practice was redone within two years of anything they touched. Got a sales pitch about deep cleans, which was confirmed as LIES and vatious other scams they run. Now Dileo runs and will not answer my calls since I asked for records and reported this group to insurance company. The practice blocked my number after i asked for my records but answered when I called from a different number and started more LIES. This group will cost you LOTS of money for BAD WORK. read more

Went to get an exam and cleaning. Got examined and then was told I need to schedule a deep cleaning for $700. Told them I couldn't afford that right now, but In the mean time I'd like my regular cleaning that I am allowed twice a year with my insurance and they refused to clean my teeth. Said they could only do a deep cleaning and are not allowed to do a basic cleaning because of that. read more

I will never never come back again. they let me wait for over an hour everytime. The staff is so rude, all the staffs look like they are on the job training. While in pain after the root canel, the staff made a temporary tooth to put on. the staff there is lost and does not know what shes doing, she keep putting in and taking the tooth out causing more pain. If they dont know what they doing, get someone who does, instead keep trying and watch me in pain. While i was there to get a crown put on, they accidentally put in the temporary in as the crown and tell me "oh my god, it look so nice". How the hell do you just lie like that. The temporary tooth looks like shit for a reason, they are temporarily until i put the real crown in. After a few months of the crown, it broke off because they didnt adjust it and it keep hitting my bottom tooth. They than tell me stuff happen i should have gotten a night guard. All my teeth was fine before, why the hell does it broke off this time. All they give is excuses and lies. Your tooth can look like shit and they will tell you how nice it look. I paid 1900 total for a worthless job, and they want another 4k to do the implant. Although they offer a portion of it back but is only a portion of what i paid back and not what they charge the insurance. Guess what??when i get another dental job done and the insurance money ran out, i still pay out of pocket. Advice for the office: stop lying to people, get someone who can do the job or hire a few more experience staff, and stop making shit up. I have two different reason why the root canal broke off. If it is a legit reason why is there two different answers from two doctors at this office. STAY AWAY FROM HERE read more

This was my very first visit to this office and will be my last. I was made to wait 30 over my appointment time to be seen and I was even 10 min early to my appointment. I was treated rudely by the dental assistant that performed the deep cleaning. Was told that I needed a deep cleaning but ended up getting the same cleaning as my previous dental office however was charged an obscene amount of money. The x ray tech rushed through her portion due to me not being her patient. I just was not made to feel comfortable right from the start. A completely horrible experience. read more

Hands down best dentist office I have ever been to! I saw Dr.Dileo for the first time a weeks ago and ended up needing a crown and a deep clean due to early periodontal disease. She was fantastic about showing me everything on my x-rays and explaining why I needed what and also finding the most cost effective solutions. I went back today for my crown and had to bring my four year old - everyone was so kind and accommodating to her and I both. I absolutely adore the girls at a check in, Brandon the operations manager is fantastic, I LOVE Val who is the hygienist, Katie, and Dr.Dileo are all an absolute treat! Is it bad I'm trying to find something else to take care of so I can go back and see them? Thanks for the great care guys! read more

Murfreesboro Smiles Dentistry - General Dentistry Near Me - Murfreesboro, Tennessee

I won't lie, I'm afraid of the dentist. I was kind of nervous in coming here, but everyone here was so nice and helpful. I met Dr. Jessica Dileo today, and she and her staff were awesome! I would definitely recommend this clinic and believe I have found my dentist! Trust me, it's hard to find a good dentist! At my previous dentist, I stopped going because I felt that they were all about sales and telling me that I needed $600 mouthwash, and when I refused to buy it, the price kept dropping. The sales were all before I even got anything done. They had just sat me in an office and told me that I needed the mouthwash and why it was good. At this clinic, they were not like that at all! I absolutely loved it here! The staff told me everything they were going to do before they did it. It eased my nervousness. I also felt that their clinic was up to date with everything they used. Most of the things I've never even seen before. read more

Absolutely, hands down the best Dentist experience I've ever had! Dr. Dileo was a top notch professional, and an absolute delight. She made absolutely certain I was not experiencing any pain or discomfort whatsoever. I can't believe I'm actually saying this about getting dental work done, but I look forward to my next visit! read more

I went there a few years ago after not going to the dentist for a really long time. The people were really nice and friendly, but one woman had nails as long as a nail technician! I think in that type of field you should have very short nails not extremely long acrylics it was very uncomfortable when she was in my mouth and she kept poking me with her gigantic nails. read more

This is not a place you will want to use if you need dentures, partials or bridges. They get your money and then treat you totally different afterwards if you have any trouble, discomfort etc with the work done. Highly do not recommend this place. read more

From the second I walked in I was greeted and seen within minutes. Dr.D gave me a tour of the office and then we spoke in her office about what I came for, concerns, etc. Dr.D is nice, knowledgeable, and personable. The dental hygienist was exceptional! She made me feel comfortable the entire time and did a great job! The financial aspect was appropriate and they even have payment options. All of this was done in the room with privacy and not feeling rushed. 10/10 would recommend - GO NOW :) thank you Dr.D and staff. read more

This place is so great, for someone who doesn't go to the dentist as much as they should based on bad experiences, the treatment I received here from start to finish made me feel completely comfortable and relaxed. Everyone from the front desk to the doctors and assistants were very kind and professional and explained every step in detail. If I did not have to move out of state I would definitely go back there and make them my regular dentist read more

As a postscript to the review I submitted on 1/7/2019, I have now consulted another dentist. This is a private dentist who is not subject to quotas such as franchise dental mills like Murfreesboro Smiles. For clarity, both dentists at Murfreesboro Smiles told me they had cleared all decay from the tooth to prepare it for a filling. The independent dentist said I still had substantial decay on the tooth and she could not ethically treat it the way Murfreesboro Smiles left it the day before. So, in summary, if you want to compromise on quality and instead opt for a long and rigorous treatment plan (instead pursuing quantity), then by all means choose Murfreesboro Smiles. But, as the adage goes, 'Buyer Beware', I personally will never go near them again! read more

since the business wanted to remove my bad review. i was a customer. never again. this isnt my name because i dont want yalls harassment again. terrible business. terrible practice. scam. please remove it again but word has and will get out read more

I went to this dentist last year & they were ok for my visit so we swapped my husband over since they were covered by our insurance. My husband went this month & they tried to say he had periodontal disease stage 2 and tried to charge him over $700 for special cleaning treatments needed for periodontal disease, as well as refused to do a regular cleaning. He left and visited a previous trusted dentist that isn't on our insurance for a second opinion. Needless to say he doesn't have periodontal disease of any stage, and we feel they were just trying to make a lot of extra money for this cleaning. Neither one of us will be going back for sure read more

I normally wouldn't give a bad review, but when you spend over $10,000 cash, not insurance, for your teeth to be fixed and not even a year later, the entire product comes completely apart, and Dr. D refuses to see me to fix her botched up dental job, then Houston we have a problem. Before you even consider this facility for any dental work other than cleaning, do yourself a favor and read this review. I have reported this facility to the Board of Dentistry and an investigation is in process as we speak. But if you have money to waste, then go there. read more

Dr D is the best! She is so kind and actually cares about her patients and their well being. I was super scared about a new dentist, but she put my mind at ease super quick. She truly has compassion and empathy. She takes care of what's urgent and doesn't try to up sell or guilt you into treatments that can wait. read more

Tried out this dentist because I recently moved from Nashville to Murfreesboro and they were recommended by a friend. Seems like they are scamming customers. The office itself is clean and the staff were friendly. I had come just for my routine 6 month cleaning and after the initial X-rays and exam I was informed that I would need a deep clean which isn't covered by insurance as well as specialty cleanings every 3 months. My last cleaning was in October so I was a bit past due but I have always had very healthy teeth and I take great care of them. I decided to get another opinion and I'm glad I did. The second opinion told me there is no reason why I would need any of the suggested treatments and that this practice is owned by a larger corporation which are known for scams such as this. Glad I didn't go ahead with the $650 out of pocket expense without getting another opinion! My recommendation- find another dentist! read more

I ended up needing a lot of dental work and scaling. I was nervous about trying a new dentist, but, wow, this was a wonderful experience. Dr. Dileo, Tori, and Valerie are wonderful as is the the rest of the staff. Latest technology, and they make crowns right in the office. This office made a difference in my whole perspective about having dental work done! They are very kind and professional in making sure my anxiety is addressed, and, for me, that is huge. I had to have some emergency work done, and Dr. Dileo gladly worked me into her schedule. I am very happy with the quality of work and the overall vibe of the office. I will not go anywhere else for my cleanings and dental work! read more

I had a great experience when I first went. When I went for dentures I was given the price out of pocket for the whole thing. I went back to ask about my permanent dentures and I was told they were not in the initial cost. That is not what I was told. they even showed me what my permanents would look like the first visit and the follow-up visit was completely the opposite of what I was showed. Out of pocket was over 2700 dollars with insurance. I was in terrible pain from my lower partial and they were charging to adjust when I was told it wouldn't be. I ended up filing them myself. I was told the permanent ones would be over 3000 out of pocket. They lie, cheat and steel. Stay as far away as possible. read more