Lane Dentistry I had a terrible experience at your office tonight. First of all, your online registration is the biggest pain in the neck I've ever encountered. It is TEN PAGES of the most redundant paperwork EVER! It doesn't matter if all of your family members have the same address and insurance, you have to fill out TEN PAGES of the same information, your name, your address, your social security number, your insurance information, on every page, on every person, even if it's all the same for everybody. TEN PAGES OF STUPID!
Then, once I got an appointment, I felt like I was treated like a number in a revolving door. I felt like you just want to get people in and out as quickly as possible. I set up two separate appointments for my kids, one at 6:00 and one at 7:00. While setting up the appointments, I explained to Alicia that I wanted cleanings for both of my kids and sealants for my 5 year old son. We got there and everything's going ok, and then the assistant disappears! She was gone for like 20 minutes in the next room with another woman. Um, hello, this is our appointment time! And then she came back and told me that they wouldn't have time to do my son's sealants tonight, that I would have to wait until we came back in 6 months before they could do his sealants. Um, no. We won't be back in 6 months or ever again.
Alicia got very smart with me and said, "Well we were doing you a favor by squeezing you in tonight." I told her that she wasn't doing me ANY favors if she wasn't able to complete the work we needed! I told her that, if I had known that, then I would have told her to schedule us for another time when they would have had time to get everything done. I am a single mother with two children. My time is very precious to me. I don't have time to be making all kinds of appointments all over town. Alicia was very rude. I didn't feel like enough time was spent with us. I felt like I was treated like a number in a revolving door that isn't spinning fast enough for your liking. I felt like you don't care about getting what patients need done. I felt like you just care about getting us in and out as quickly as possible so that we'll have to come back in again and pay again so that they can do the work they should have done in the first place. I am very dissatisfied with the service we received tonight. read more