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    Kevin K Dillard, DDS

    3.7 (9 reviews)
    Closed Closed

    Services - Kevin K Dillard, DDS

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

    Kevin K Dillard, DDS Photos

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    Murfreesboro Smiles Dentistry - Looking for a family dentist in Murfreesboro, TN? You have come to the right spot!

    Murfreesboro Smiles Dentistry

    (33 reviews)

    Dr. D and Alaa made me a priority. I appreciated the in depth explanation of my treatment options…read more I have already begun recommending this office to others. This was by far the best dental visit I've ever experienced (and this is coming from a newbie who just found out she needed three caps). I had the first one done that day and will return at the end of the week for the remaining two. They have finance options available for those who qualify that make the dent in the pocket just as painless as the procedure. My recommendation: GO TO THIS OFFICE.

    I have been going to this dentist for a few years, but finally decided to switch. Because I can't…read moreunderstand how the people in there even got the job or even a license for that matter. Every time I go, there is something wrong that involves me paying a bunch of money for the quality of their work not to be reflected. I had caps that were done by them come out they attempted to put the first one back on but it came out again. And then they just pulled the tooth. They told me the price of getting it pulled. And sent me somewhere else I was charged more than what they told me. It doesn't make a lot of sense cause when it came out it came out from flossing. Then they proceeded to tell me not to floss on that side after putting it back in. What sense does that make? After the other one came out I just decided to go to another dentistry how take a lot more care and does seem to charge me out the ass. And sound more reasonable when they are talking bout my teeth. So, I would recommend them absolutely not and they are very passive-aggressive. To which I tried to ignore but if I am paying you a bunch of money I expect your attitude not to be snotty.

    Kimberly Shain, DMD

    Kimberly Shain, DMD

    (4 reviews)

    First off, what a nightmare. I fully agree with the other review that says they would give this…read moreplace 0 starts if they could--I should've done my research. Let me preface this by saying this review is entirely based on my personal experience with the staff responsible for booking and billing at this office. As a shy/introverted woman, it takes a lot for me to feel disrespected enough to voice frustration, but here I am. I called on 9/23 to schedule a cleaning and consultation since I was having slight discomfort in my tooth. The appointment was scheduled for 11/14, which was fine with me as I wasn't in pain at the time really. Unfortunately, on 10/17, I noticed an abscess in my gum. Since Dr. Shain's office is an hour away and I felt this could be time-sensitive, I called another dentist closer to me who said I should come in immediately. After seeing me for an emergency visit, they referred me to an endodontist, whom I saw on 10/18. I called Dr. Shain's office to update them on the situation before my scheduled 11/14 appointment and confirm I was set for both the cleaning and consultation. I felt the receptionist was dismissive, which my husband--who was sitting in the car with me--also noticed. To my surprise, I was told the appointment had been booked for a cleaning only. I explained that I thought there had been a misunderstanding, as I had mentioned my tooth concerns during the original call on 9/23. Given my current circumstances, I felt disappointed that no one offered any help or resolution, but I decided to keep the cleaning appointment regardless, as I was due for one. I remember getting off the phone and telling my husband, "well, that will be the last time I go there" as feeling cared for by my provider's staff is very important to me. When I arrived on 11/14, Dr. Shain kindly came in and asked me to clarify the situation with my tooth. I was surprised because I had been told this was a cleaning-only appointment and didn't expect to be able to discuss the issue. By this point, I had already decided to follow up on my tooth issue with the other practice and I was honest about that, so I explained the situation and requested to proceed with the cleaning only. Then the receptionist came into the room and informed me that because they hadn't heard anything about my seeing another dentist in the meantime, the cleaning (initially covered by insurance) would now need to be paid out-of-pocket. The reason given was that they couldn't confirm whether the other practice had been paid by the insurance carrier yet. From my perspective, this felt unfair, as I had called to update them and even asked if the other office had contacted them and if I needed to reach back out to them for anything. It seemed to me that this information should have been noted, but now I was feeling blamed for the situation I was in. I work in health insurance claim processing, and while I understand practices may have different protocols, I've never encountered a situation where benefits couldn't be used until confirming another provider had been paid. In my opinion, a call to the carrier or checking the claim status would have been a better resolution. That said, I was willing to pay out-of-pocket if necessary... I'll likely finish my entire treatment out-of-pocket at the other practice! What truly upset me was the tone used by the receptionist at times, which I found unprofessional, and the lack of empathy or ownership of the situation as we discussed next steps. It felt as though the entire blame for the miscommunication was being placed on me, even though I had made efforts to keep them informed as things were happening. Eventually, I was asked if I wanted to proceed with the cleaning or not. At that point, I was feeling extremely uncomfortable just being there and would have preferred not to, but I was told that if I chose not to, I would need to pay a no-show fee (which I found extremely offensive and disrespectful). I felt cornered in my options and ended up deciding to move forward with the cleaning. For clarification, in the end, they were able to confirm with the other provider, so I didn't have to pay out-of-pocket after all (we'll see if I get a bill later even though they said I will not). However, for me, this isn't about that. So, based on my experience, I wouldn't recommend this office and, needless to say, both my husband and I are taking our business elsewhere.

    Couldn't ask for a better dentist! The staff at Dr. Shain's office is beyond fantastic. They're…read moreextremely friendly and enjoyable to talk to. The office is very clean and well taken care of. Dr. Shain is very kind and does a wonderful job. I've been coming here for 2 years ever since I started working next door. I'm always in and out quickly. For example, I chipped a tooth over the weekend. Called when I got to work on Monday and they told me to come on over! Within 15 minutes, my tooth was fixed and I was right back at work next door. Keep up the magnificent work Dr. Shain and staff!

    Blackman Grove Dental

    Blackman Grove Dental

    (28 reviews)

    I used to go here before I moved states. I left because: 1…read more One day, my daughter left her car door open, leaving the light on all night in my car. This was the night before my appointment and Blackman Grove. It was just me at home, living in the middle of nowhere, with a dead car battery and no way to jump it. I called to get the appointment rescheduled, but was told it'd be $75 to do so. Fine. Thanks, daughter. I get it. 2. Finally get a new bridge (not sure if that was what the other appointment was for, but man, it was expensive, even with insurance.) However...a hygenist puts the bridge on and shapes it way too short. The dentist didn't even do anything. I was told she doesn't like doing those or fillings. I was also told that if I didn't like it, they could send it to a lab, but it'd cost MORE. Now, that side of my smile...the teeth are way shorter than the other side.‍ To my main point and complaint: found a new dentist where I'm located. They did X-rays and told me that all of my crowns from Blackman Grove are garbage. You can see them in the X-rays...they're not even cemented down well. I paid thousands...THOUSANDS...and now need to get them redone because my mouth aches. I loved this dentist...BEFORE they hired new people and completely redid the place (and started adding Botox to their services.)

    I called on a Monday for a new patient visit and they got me in on a Friday, my son and on the…read morefollowing Monday! Usually they are not open on Fridays, so I was lucky on both appointments. The first thing I noticed about was how friendly they were on the phone. When I arrived early in the morning, the three women behind the desk were already having a Jovial conversation about the possibility of a therapy animal in the office. They texted the paperwork to me. When I was done, I had my teeth examined and cleaned. It was a prompt and relaxed visit. I am going next week for a consultation for some cosmetic dentistry. It feels good to be around people who are happy where they work.

    Kevin K Dillard, DDS - generaldentistry - Updated May 2026

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