I love some Reeves hardware. In fact, I'm about to go there right now. They keep me from having…read moreto go in town and they have nice knowledgeable. and they actually know what you're talking about. It's very refreshing.

I've been here a few times and they are so helpful. I came in today for a small unique item and the…read moreemployee knew exactly where they were and helped me get exactly what I needed. It's nice to have small town friendly service with a good variety of hardware items!

Exemplary service at Ace Hardware in Justin -- especially from Miguel!…read more I brought my trimmer in because I needed a small replacement part. I showed Miguel a few pictures of what I needed, and he wanted to make sure he understood exactly what I was looking for. I mentioned that I actually had the trimmer with me in my truck. With a grin, Miguel said, "Well, let's go take a look at it!" We walked outside, and before I knew it, Miguel was carrying the trimmer back into the store for me. He took it to the back and discovered they didn't have the part I needed in stock. But here's what impressed me: Miguel didn't come back and tell me he couldn't help me. He found a solution before he ever told me there was a problem. Once he figured it out, he wrote up a ticket, handed it to me, and told me to head to the checkout while he took care of the trimmer. I paid, and when I got to the front, Miguel was already there waiting for me with it. Then he offered to carry it all the way back out to my truck! I assured him I had it from here... The entire transaction took less than 10 minutes. That's what great customer service looks like--friendly, proactive, efficient, and focused on finding a solution rather than explaining why something can't be done. Miguel, along with the other staff members who helped me, absolutely lived up to the Ace Hardware reputation: "Ace is the place with the helpful hardware folks!" Outstanding job, Miguel. This is exactly how you earn a loyal customer.

On May 24th I decided to purchase a Weber Grill from Ace. An E335 Weber Natural Gas Grill, Weber…read moreGrill cover, Weber Griddle totaling $1,674.89. Learned the Justin Ace Hardware was the closest store that had this grill in stock. Great fairly close should be simple. It's been anything but simple. Originally, I was under the impression the grill would be delivered on Tuesday, May 26th but as the order processed the delivery changed to Thursday, May 28th. I received no communication from Ace with any updates so I called the Ace Justin location and learned my grill was ready and it would be delivered in a few hours (Thursday morning). I also learned though that the Weber Griddle wasn't ready as it was in route to be delivered the next day. I learned the Ace Rhome location had a griddle and asked if they could stop and get it and as it would prevent a trip the following day. Great everything is lining up perfectly. I asked the guy the condition of the grill and told him I was pretty picky. No scratches or dents and to inspect it closely. He assured me it looked great. The delivery guy arrived within just a few hours and I joined him on the truck to give the grill a go over. It was super noticeable that it had scratches on the stainless area near the knobs, directly in front. I grab some stainless cleaner to make sure and sure enough it was "damaged" and I simply explained to the delivery person I couldn't accept it. He indicated they had problems with the guy who does the assembly but that he was friends of the owner. I'm not sure how the scratches got there but knew I wasn't buying a Weber grill for $1,700 that was damaged. I ended up calling Andrew, a manager and explained the situation. The driver was on the phone with another manager who insisted the Entire order be returned. Andrew apologized and the driver left with all 3 items. The next day the credit had not been processed. I called and spoke again with Andrew the next day and he indicated I needed to cancel the order via their online platform in order to get the credit. Great, signed on with him and canceled the order. Received a notification that it would take 1-2 days to process the credit. What? Ok no worries. 2 days go by and I call their web team since I placed the order via Aces Website. The CSR called the store, confirmed it had been returned and explains it would take 7-10 days for a credit to post. It was at that very point I became upset and asked to speak to a manager. He indicated I would need to speak to the store management team. What? I requested that he call them and get them on the phone so I wasn't going back and forth. I waited on hold for approximately 15 minutes until someone at the store jumped on. I believe his name was Mike. He indicated the issue was with the griddle but he was taking care of it and I should see the credit post shortly. Nope. Here I am and it's the weekend and no credit had posted to my American Express. I've already purchased another Weber Grill from Lowe's and it will be delivered on June 6th. Fingers crossed. I went with the Weber stealth model to avoid the unnecessary scratches to the stainless steel even though I just had a new secondary refrigerator delivered and Lowe's did an amazing job. Every step was communicated and they were on time, professional and best part no scratches. I like to buy local. But it's times like this where you learn a lesson. ACE Justin...DO BETTER! All this was unnecessary....

Day's Ace deserves the best review I can ever write…read more It's hard for me to accurately capture a more positive business than the people behind the scenes: all of the many employees in getting valuable components for the home and even the work environment; in the truly beginnings, the store was located in close quarters to the Flagship Kroger grocery store, located at Carroll Blvd., and usually the friendly staff tended to a feline, who roamed around the store. It's since moved to the other extreme end of the large parking lot, near the Denton Movie Tavern; the friendliness must have been "Baked in," because going to Day's Ace is like going back into the good old days, when physical problems around the home could easily be resolved by making a quick run to Denton Center. Cheers, Mark F.

Wow, the customer service (attention) knowledge and variety of products amazed me. I've been to…read moreboth Lowe's and Home Depot trying to find a propane hose and fittings with no luck in help or interest in helping. I will take all my hardware, household goods and bbq business to this store from now on. Surprise yourself and visit them.

Went back and took my wife and she enjoyed the garden items that they had. We enjoy the short…read moredrive up there and the down home treatment we receive by the staff.

Great staff, very knowledgeable and helpful! The store is very clean and organized as well.read more

I love Ace Hardware - but all are not created equal. Some are even better than others, and this is…read moreone of the overachiever. Their pet lines are unbelievable...special collars and leashes and pet treata and bowls. I went in for a plumbing part and came out with a whole lot more. I always use my Ace customer number so I receive money off; good way to save some money. Service is top notch. They have true customer service. Plus all employees are knowledgeable. I love that!

Do you smell something when you first enter the FRIENDLY environment of a Ace Hardware store? You…read morebet you do, it's freshly made POPCORN, which tells you that the atmosphere that Ace Hardware wants to create is one like your HOME!!! The people there value your time and patronage!!! Whenever, I need something for my Jeet Kune Do (BRUCE LEE's method of teaching self defense) private training sessions, I come to ACE at Westlake because I know that they have a great selection of items for me to choose from at a reasonable price!!! You can find just about anything !!! Feel free to check out my INSTAGRAM: JKD Sifu Mike Goldberg or email me at grampsfu@yahoo.com.

Friendly staff but no small engine repair service available. Will sharpen lawn mower blades well.read more

Nice hardware store. So easy to find the things you need without all the EXTRA stress of big box…read morehardware stores. Friendly staff and I never have a problem getting help.

I always enjoy visiting this store when I am in Texas. Great selection employees are very friendly…read more They have a lot more than just hardware.

Piss poor service in the gun section . Guys back there giggle and laugh when they rip people off on…read moreguns . I watched happen on more than one occasion and then they bragged about it to me. Poor business practices and high prices on transfers . The customer comes second in this place. If you are looking to sell a gun don't waste your time. If you are looking to transfer a gun dont waste your time. I had been going here since I was a kid but I won't be back because of the staff especially the ones that run the gun section.

My favorite Ace in the world. Love Jabo's. Their selection is way beyond amazing. Associates are…read morefriendly and knowledgeable owledgeable. I was walked over to the water sprinklers - i wonder if they knew i get lost easily. Product cost is comparable and sometimes less than their competitors. Good value! They have a store in their store that's fun to visit. It has beautiful clothing, accessories, candles, lotions, etc.

I was looking for a hard to find drive belt for a 20 year-old lawnmower. I had a part number. I…read morecalled and spoke with Eddie. Eddie checked his stock, which originally showed they had the belt in stock, but then came back to the phone and said that they did not have the belt, but to come up with my old one and we would find a match. Well... Apparently, Eddie continued to look while I was on my way. When he saw me walk through the door with the worn-out old belt, he met me within about 15 feet of the front door with the OEM belt I was looking for. He had never seen me before, but was looking out for me. This is the best customer service I've received from any retailer in quite some time. Eddie was literally waiting expectantly for me to come through that front door, and genuinely very happy to help me. Thank you, Eddie!

You've heard the jingle, "Ace is the Place...", well the Westlake Ace Hardware really IS the place!…read more It's hard to beat an old-fashioned style hardware store, one that while you are walking around you have seasoned professionals walking up to you and ask how they can help you. One where you can actually ask for advice on a project you are working on and deepen your perspective on the project. THAT is Ace Westlake. I came here today and really enjoyed my visit and discussing my project with them. They really did add the perspective I reference and that has me taking a step back before moving forward, just to make sure the direction I move is the way I want to go! While there for my project I noticed some "Managers Special'" shelves and yes, I bought a few things I probably don't even need, because the price was so good!

A big thank you to Jim #2 for ordering my chain link repair parts and explained to me how to repair…read moreabout 8 feet of fencing. Total cost for all parts was about $80. A couple of companies gave me quotes from 1200 to 1450. Unbelievable. Thank you Jim thank you Westlake Ace Hardware