Wow! So happy to have found Mattress Nation in Monterey! We're moving from the East Bay to Carmel,…read moreand needed a new bed. Friends recommended this small, family-owned business. They were all impressed with their selection, pricing, and the knowledgeable and friendly staff - no high-pressure sales tactics. This was my experience too. Frances is personable, asked detailed questions about preferences, etc. and helped me select the perfect bed. She patiently answered all of my questions, and it was wonderful learning the bed could be delivered the following week. I also spoke with Andrew by phone, and he was equally friendly and helpful. They both genuinely care about their customers - you don't always experience that dealing with large mattress chains or department stores. Highly recommend this mattress store! Five stars*****

I don't often write reviews, but my experience with Laura today absolutely warranted one! Shopping…read morefor a mattress is not an easy task, especially with the wide variety of options at this store. Luckily for us, Laura hopped right in to guide us through our experience. She took the time to understand our priorities and ultimately made us feel confident in this purchase. This level of customer service is hard to come by these days- that is why we continue to come back. Thank you Laura for providing us with the best experience at an excellent price. To anyone considering where to shop for the next mattress of your dreams- you won't regret checking out this shop... especially if Laura is working. We can't wait to get mattress #2!

The Manager on duty hooked us up with a great mattress. Floor model and delivery the next day…read more Amazing service

Thomas helped me troubleshoot an issue I was having with my remote. He suggested several options…read moreand offered to put in a service call if the troubleshooting suggestions hadn't worked. So considerate and helpful! Highly recommend Thomas and this store for your sleep needs!

Ryan Shatto was extremely helpful in my Tempurpedic LuxeBreeze purchase. I spent a lot of time up…read morefront researching various brands and options and was hesitant about making such a big investment. These guys made it so easy. Actually went to another mattress store before coming to MattressNation but was so put off by the other sales guys that I walked out. Completely opposite experience with Ryan, who I felt was down to earth and super up front about what was worth purchasing and what was unnecessary or overkill for my needs. LOVE the bed and Adjustable Base. Highly recommend and will definitely be reaching out to Ryan for my next purchase, which hopefully won't be for many years!!

Farid was friendly and helpful. Suggested beds that would fit our needs. Great value and selection.read more

Heaven on Earth - Thank you Brian!!! After Many Trials and…read moreErrors, we Finally Found the Perfect Organic Bed, made by Monterey Mattress, a Family business for years, in Carmel. We Highly Recommend!!! Thank you Brian - we have Never Slept Better!!

Hands down best mattress you will ever sleep on, at a great price. Monterey mattress are true all…read morestar craftsmen. Thanks guys!

Miguel was an expert at helping me find the right mattress. Their price match guarantee is…read morereassuring too.

Absolutely disgusting experience from start to finish…read more My client is an 80+ year-old woman with advanced dementia who was sold a nearly $6,000 mattress. The second we tried to correct the situation and initiate a return, the games started. Endless runaround, nobody calls back, corporate customer service doesn't exist. Every single person points you somewhere else and suddenly nobody has the authority to help. What really crossed the line was the way the delivery team treated my client directly. She is visibly cognitively impaired and confused, and instead of showing patience or compassion, they were rude and dismissive to her face. Watching grown adults speak that way to a vulnerable elder was honestly appalling. I eventually had to go into the store in person because they refused to handle anything over the phone. The employee "helping" me told me his title was "manager" but refused to give an actual title, a business card, or provide supervisor information when asked. Then the entire interaction became bizarrely focused on another employee named Alvin, who sold the mattress in the first place. Instead of helping resolve the issue, this man became completely fixated on whether Alvin had told me he was a manager or not. He repeatedly implied I was lying, told me he "doesn't like when people tell different stories," and spent more time interrogating me about internal employee drama than helping an elderly woman with dementia who never should have been sold this mattress to begin with. I was also repeatedly told to "relax" and not to "rush him." The whole experience felt intentionally exhausting and obstructive, like the goal was simply to wear us down until we gave up. I work professionally with seniors and families navigating dementia. People are already overwhelmed enough dealing with medical issues, caregiving, finances, and decline. Watching a company happily take thousands of dollars from a cognitively impaired elder and then turn the return process into a hostile, chaotic mess is shameful. Take your money elsewhere. Monterey doesn't need businesses operating like this.

I'm so glad I found this business when looking for a mattress. I wanted to shop local but never…read moreexpected to find a deal as good as I did. I called to make an appointment and ion the agreed day/time (next day!!!) we met at the storage facility where the mattresses are. It was super easy to test all the ones I wanted to and when it came to delivery, the owner put the mattress on the back of her truck and followed us home!! The whole process was done masked, appropriate distances were kept and everything we touched was cleaned. I would highly recommend anybody to go to Mattress Direct and save some serious money since there is no big markup !!! You will not regret it!!

DeeDee was amazing! Met us at their storage unit, helped us sort thru the inventory, she was super…read moreknowledgeable and we got full and queen mattress for great prices!! Total local treasure and glad to keep our money local. Will never shop for a mattress anywhere else! Thanks DeeDee!

Wife and I came in around 4th of July, John was awesome: professional, knowledgeable, and very…read morehelpful. Answered all our questions, explained all the options for a new custom mattress. We ordered right then and 2 weeks later was delivered! Best and most comfortable mattress purchase ever. Outstanding customer service (before and after the sale), competitive pricing, Folks, shop local...this is how it's done.

we talked with John over the phone he figured out the best bed for us. Then he arranged delivery…read more and last night we slept on our amazing mattress. easiest best purchase ever!

We went here to get a pillow and mattress protector. The sales rep were super helpful,…read moreknowledgeable and even gave us a little discount.

I don't want to give any star to this place. The customer service there is completely horrible…read more Just today we have terrible interaction with sales person of this store. He said that his name Michael, but, since he doesn't wear a badge, I don't know if it true. I brought my 91 old disabled mother to choose a mattress. It was a second time we went to this store. During our first visit, the same sales person didn't really put attention to us. So, we could not find anything suitable. However, because the mattress,I bought for my mother in Los Gatos Mancini, don't work for her, and she can't tolerate long travel, we decided to try Gilroy store again. The Michael was uncooperative and rude. He said that he can't do exchange of the mattress and we should go to Los Gatos store, where it was purchased. When I asked to lower the bed base, so my mother can try the mattress, he start yelling on us, screaming that he can't lift anything and there is nobody to help. Finally he turned his back on us and left. That is completely unacceptable to treat old disabled people like that. I will newer come to this store again, and believe that such people must not work in sales or customer service. Alex

I worked with Luis, he was a nice person. He took the time to talk with me and find out what I…read moreneeded rather than just sell me whatever he wanted to. He got me a great deal. Delivery was next day to PG and the guys that delivered my recliner were on time and respectful of my home. I will definitely go back!!

Came here to look for a deal on kids mattress for a closing sale and it wasn't much of a sale it…read morewas more... I drove by again and saw a grand opening sale... seems a little shady