Gosh it's been a super hot & humid August in Pasadena, so you know great A/C service folks are very busy!! Surprise, our home's A/C just went out a few days ago. We called our responsive a/c expert Ricardo Ortiz of Multi Air Service in hopes of getting a service repair appointment. If course he was busy, but he said he would squeeze us in his busy schedule. And yes, he was able to swing on by first thing the next morning! He checked our compressor & determined the capacitor needed replacement. Ricardo's service truck is organized & filled with parts and supplies to save time. This time, unfortunately he was out of this key part. He said he would need to order the part and would return when he the part came in. My husband surprised Ricardo when he pulled out that part from our garage. He installed the part, the a/c was fixed, and the house started to cool down. Aaah, what a cool relief! It all got done in less than an hour. At our last a/c service repair call a few years back, Ricardo shared that this part often needs replacement and is hard to keep in stock. So my smart husband ordered that part back then, just in case. And it paid off to experience a working a/c in this extreme heat! Thank you, Ricardo!! read more

I am very pleased with Ricardo's attitude, work and value provided. He was always reliable and advised us well. He was very patient when we took our time deciding how to proceed with a full AC replacement. When it came to the work he and his crew were friendly, professional and swift. They did a wonderful job and met the previously agreed upon timeline! I waited a few months to give my review and so far the system held up splendidly well throughout this very warm summer. Would definitely recommend to everyone who needs their services. read more

Ricardo is fantastic. He responded quickly and fixed a difficult problem that 3 previous HVAC companies could not solve. It was a life saver as my AC was out and it was the middle of a heat wave. Additionally, Ricardo was super nice, informative and made the experience very low stress. Not worth using any other HVAC companies. read more

Great service by Ricardo: quick call back, knowledgeable, efficient and friendly service.

Very happy with the service from (Ricardo) this company. Ricardo was quick to respond. He was able to fit me in same day. Two mini splits were not blowing cold air. During the service I had to pick up my boy from school & Ricardo was kind enough to wait for me in order to finish up my service. I completely appreciate how he values his clients. In no time he had them both running! The price for the service was extremely reasonable. I can't recommend this company enough. Thank you read more

Ricardo is above everything, a professional. He provides excellent service and explains to you everything that is going on with your system and then fixes and replaces it at a very fair rate. This kind of work that Ricardo provides is rare these days it seems. read more

Ricardo is a GEM! He is honest, trustworthy and always keeps the customers best interest at heart. I had been taken advantage of by the original installer and once I was out of the warranty period I found Ricardo. Since his initial visit three years ago, he has keep the HVAC humming along flawlessly. Of course he does the maintenance once a year but he also always takes my calls and listens attentively to my concerns. If I could give him 6 stars I would. Good hands read more

I had an emergency situation with my hvac and he manage to come to our unit and fix it immediately. Nice work and very good price. read more

Multi Air Service - On the roof labeling the unit - Heating & Air Conditioning/HVAC Near Me - Pasadena, California

Professional in every way. Reasonable and fair. If you need HVAC work this is the place. Ricardo is the BEST!

Ricardo is awesome! He spent a ton of time explaining a lot about HVAC systems and correcting issues with a previous installation at my home. He went above and beyond in terms of time and fixing issue as well as charging a very fair price. read more

Always amazing service. Mr Ortega is always on time, delivers quality service at a fair price. 100% recommend.

What's the last thing you want in life? Broken AC when it's 110º outside? Car dies in the middle of the desert? Forgot your wallet when the check comes for dinner? Well, I had the first one happen to me this week and it was miserable. It was 110º outside, and 97º inside. We have an old home (1906) and there are few walls that are properly insulated. I always stress this time of year knowing AC can die at any time, and it did. I looked through the ads here, and we always try to use local, small businesses - especially since the last two years have destroyed so many of them. Ricardo texted me very quickly after I asked for a quote here. He stated that he would try to get to me to look the same day, which in and of itself a miracle. He continued texting me throughout the day, giving me his status, even though he was swamped. Later in the day, he texted saying he was on his way after finishing one small job. He arrived and I showed him the unit. We sat and talked while he opened it up and started cleaning the usual spider webs, etc., from the condenser case. Ricardo then replaced one or two small pieces in the unit and put the cover back on. I hesitated but was excited to go inside to flip the switch. I was hesitant because I feared it would still not work... Well, guess what, it did! I mean, it was like the best Xmas gift I've ever received, and it's only September :) Needless to say I would never hesitate for one second to recommend Ricardo to anyone, or use him again. He never once tried to upsell or otherwise scam me while I was clearly in desperation, which as we all know, happens a lot. I got lucky - real lucky that my first contact turned out to be amazing! If you need HVAC assistance, don't hesitate. While I wouldn't guarantee he will always be able to see you same-day, I trust he'll do his best to do so. He's not a 9-5 guy. Use small and local businesses people. Chains are not good and don't help our local community. Best to you Ricardo! I'm a big fan...no pun intended. ;) read more

I called Ricardo to look at my 95 year old mother in law's upstairs AC, which went out. (He fixed her heater last year.) He is extremely busy right now with the heat wave, but found some time to take a look. As I suspected, the whole system had pretty much "expired" (installed 39 years ago!). I can't express how happy I was to see him. Although his diagnosis for our "patient" was terminal, he gave me some good suggestions to get us through the current situation until we can get a more permanent solution in the fall. He is THE GUY! read more

Ricardo at Multi Air Service is simply THE BEST!!! I am in disbelief at how amazing Ricardo truly is. I called him on the New Years Holiday and not only did he call back within minutes, he also came out the SAME DAY and FIXED an issue that I have been having for several months! Just like my fellow Yelpers have described, Ricardo explained the "why" and "what" he planned to do and even showed me prior to fixing the issue with my heater. It's worked better than it has ever worked before. If I had known Ricardo before I had other Heating & Air Technicians, I could have bought myself a nicer Christmas present with the money I would have saved, lol. Ricardo is simply THE BEST!!! read more

Multi air is fast, honest, detailed, fairly priced, and prompt. My old style wall heater finally died and within a few days I had an inspection, a quote, and a brand new installation. They worked quickly and cleaned up any sign of their worksite before leaving (crumbly plaster walls) which was so appreciated. They knew everything about the older heater systems and didn't try to upsell me or scare me into a new setup like other companies did. Highly recommend them! read more

I am a very pleased customer. Multi Air Service hit all the marks: friendly, fast, professional, on time, and knowledgable. When I first made contact with MAS, Ricardo was working in an attic but still answered my call and listened to the problem. He was very generous in offering to come out and fix the issue on a Sunday, but I had guests so we reschedule. In under an hour, my mini split was back in operation and Ricardo made recommendations on keeping it in tip top condition. I would highly recommend MAS for their great work and they are competitively priced. read more

Answered his phone on a Sunday. Being a business I was so grateful for that. He was able to come the next day. Came and texted when he said he was going to and was able to fox the A/C in 2 hours at a reasonable price. Thank you so much Ricardo! Appreciate you! read more

I'm very happy with this company. They were able to come by the same day that I called for service. Ricardo did a great job. I will definitely use them again when I need service on my HVAC. Ricardo's knowledgeable and pleasant person to do business with. read more

Ricardo, you are awesome! I called for service as my air conditioning was not working. It was 95° outside and 83° in the house. I was blessed that you were going to be in my area late this afternoon and you had time to stop by. Thank you so much for squeezing me in and fixing my air conditioning so quickly. Excellent customer service. Excellent pricing. You are definitely on my trusted list for A/C and heating service. read more

I wish I could give Ricardo ten stars! I called him Saturday morning and he was able to come out to my house towards the end of his work day. He was incredibly friendly, respectful, and knowledgeable, definitely an expert in his domain. He was able to diagnose my weird rooftop combination AC/furnace and order a replacement circuit board. Once the part arrived, he came back and did the repair, patched up a few cracks in the casing, and even pulled out a few small trees growing out of my gutters, haha. And most importantly, my heat is working! His rates were super fair and reasonable, and he was a pleasure to work with. Oh, and he sent me texts with pictures of what he was working on while he was doing it. Since my unit is on the roof and my air filter is in the attic, I really appreciated that. I would hire Ricardo again in a heartbeat. read more

Our air conditioner was leaking. Called several places, with no luck. Eventually I called Multi Air Service. Spoke to Ricardo. He came over the same afternoon. Fixed the problem right away. He is very professional, responsive, and prompt. Overall it was an amazing experience. I would definitely recommend this business. read more

They've come out to our property several times and each time they're knowledgeable, friendly and responsive. Highly recommended.

I've spoken with Ricardo three times now regarding a project I need to do at my rental property. Ricardo is super nice, very patient with all of my detailed questions, a great communicator, responsive and VERY knowledgeable. He took the time to outline what he would do and why he would do it, to educate me and put me at ease (since I had so many questions). He even took the time (when he was out to give me the estimate) to look at another piece of equipment, and to give me some tips as to how to make it more efficient and increase its longevity. I look forward to using his company for our project! read more

Our AC stopped making cold air. I called Ricardo who came the same day and thoroughly tested the system. He determined that it needed Freon. Added the quantity needed and the system is now working just fine. Very organized, answered all questions and did the whole thing efficiently. Thanks. read more

Quick response and fair price. Completed the job of installing a wall heater in a quick turnaround. I would use Multi Air Service again. read more

While I haven't yet had occasion to hire Multi Air Service for a job, the encounter I just had with the owner, Ricardo, gave me a good deal of insight into what kind of person he is and, I think I can say with some confidence, into what kind of service he provides to his customers. I was in need of a 3' long piece of flex duct for a simple DIY job. I wasn't eager to buy a 25' box of the stuff, because what was I going to do with the other 22'? Throw it in the trash? Then I had the bright idea (it happens, rarely) to call an HVAC service, on the theory that they might have some leftover pieces from installation/repair jobs. I called Multi Air, and Ricardo said he would check to see what he had and get back to me. True to his word, he texted me back, and not only did he have exactly what I needed, but he also delivered it to my home, right when he said he would! And, incredibly, he did all this without any expectation of receiving anything in return. (I did offer him a little bit of money--in retrospect too little. Sorry, Ricardo!) On top of all of this, he made a very professional, personable impression. What more could anyone ask for? Based on my experience with him today, I know whom I'm calling if and when I'm in need of HVAC service or repair. Thank you, Ricardo! read more

I had called Ricardo one morning after my usual guy didn't have openings til October... My husband was having an issue with a recently installed (by another company) mini split during consecutive 90+degree days and it was getting so hot inside that his computer was over heating and couldn't work. Ricardo was able to come by same day and was extremely polite, communicative, professional, and left no stone unturned in trying to sort the issue. He even left us with some tips and product to help keep the machine tip top. He was honest about the issue, sorted it, charged a very reasonably price and seemed like a really nice guy. I also would like to note that he was extremely respectful and clean with the surrounding area which both my husband and I really appreciate. Every time I've had anything worked on at my house people usually make an absolute mess so that was a treat! Definitely would recommend him to everyone. read more

I have a small commercial HVAC for our small business that hasn't been used for several months. The circuit breaker tripped off and we contacted a local HVAC dealer that specialized in that type of HVAC unit. After being charged a service fee, we were told the unit was too old and replacing a $800 part + service there was no guarantee that it would work. We bought this HVAC unit 6 years ago and I thought it was absurd that the unit was too old to service. I decided to get a 2nd opinion and contacted Ricardo. Ricardo did respond to my voice message within 15 minutes and we scheduled a time he would show up. He was good through out the day letting me know his status and when he would arrive. When Ricardo arrived he was polite and went to work on our HVAC unit. He found that our capacitor and the cooling fan were not functioning within 45 minutes. Ricardo explained to me the breakdown thoroughly of the items that needed replacing and I was happy to find out our HVAC didn't need a complete replacement. Even through Ricardo did not have the replacement part for our cooling fan, we did schedule a time to have it replaced on another day. He did show up the scheduled time and replaced the cooling fan. For our future servicing needs, we will contact Ricardo. read more

I can't say enough good things about Ricardo and his son. I had a difficult job and they put in many hours on a hot roof and an equally hot condo. Ricardo is hardworking, honest, and boy does he know his heating and air. I couldn't recommend Multi Air Service any higher. I will most definitely be using them again. read more

Ricardo is excellent. Labor Day weekend and a heatwave with temperatures reaching 115° in Pasadena this weekend. Highly recommend him if you are I the local Pasadena area. He managed to come to me within about 1 hour of my call, fitting me in between two other appointments. He had the parts needed to repair my AC with him. Tested everything, and got it running in 30 minutes. Totally reasonable charges for the work done and the parts installed. In the spring, I will have him come back for regular servicing for the next year. Now that I am working from home, I need to make sure everything works all the time. Great Job! read more

Ricardo responded timely to my initial call all the way through completion. Although he is primarily a HVAC guy I needed an above-the-range microwave vent ducting installed. He sized up the job and came by the next day to complete the job. I highly recommend him. Thank you Ricardo. read more

As a property manager, I have used the services of numerous HVAC companies. I can unequivocally say that Ricardo at Multi Air Service is exceptional. Earlier this year, I had another HVAC company come out the the apartment next door to the one that Ricardo visited for the exact same issue. The technician from the other company detected that there was a problem, but was sorely lacking in coming up with a solution for the problem. That technician's suggestion was to upgrade the 3" pipes with 4" pipes, which would have proven extremely costly. Not only did Ricardo educate me on the uses of the different types of furnace filters, he also pointed out a minor issue with a cover on an exhaust stack that should be corrected, and provided the correct solution to the problem at a reasonable cost. I am so glad I finally found someone who actually knows what they are doing. Multi Air Service is a keeper! read more

My sister's Heater and A/C never worked correctly since her house was built. Here house was built around 10 years ago and never said anything to the builder. I hired Ricardo to come and take a look. He found multiple things incorrect with the installation and fixed them. He was reasonably priced. I hired Ricardo the first time when my A/C unit went out. I always will call Ricardo if I have a Heating and A/C problem. read more

Ricardo services for emergency service for your need. But his charge of my service was twice as much as other company's. And there is also surcharge for credit card. If you need an emergency service, he will serve your need. But if you can wait, shop around. read more

When our air conditioner went out last Thursday, I started researching HVAC companies, and fortunately for us, found Multi Air Service. Although we were sweating to death, my foremost goal was to secure someone who had a track record which indicated that they were more than capable of doing reliable work while at the same time not taking advantage of us and overcharging. I put out a Yelp search email and one of the first ones to call was Ricardo. He was very informative on the phone, and offered to come out that same evening after he finished a job, but we decided to wait until the next day. He even offered to let us use a coupon to save on the service call, which we greatly appreciated! He kept us informed of his ETA and showed up exactly on time the next day. Even in sweltering heat, Ricardo managed to quickly ascertain the genesis of our problem. All in all he was here less than 1 and 1/2 hours while he repaired our non-working air conditioner. The entire time he was here, Ricardo was upbeat, friendly, and determined to find the cause of our problem and expeditiously and economically resolve it for us. There was no attempt at "upselling" or gouging, which, given the 105 degree temperature weather, was something that we had been concerned about. Instead, he shared some tips that we could do ourselves to help the compressor stay cool, and some other helpful information on the maintenance of our unit. In sum, our experience with Ricardo was very positive and we are more than happy to give him a rating of 5 stars! read more

Ricardo is terrific. I used him for 4-5 of my properties now and he's always responsive. Really appreciate his honesty and professionalism. I'll be using ricardo for future fixes. read more

Ricardo was very knowledgeable and explained my issue in detail. Reliable, honest and very reasonably priced. Highly recommend.

We have been having issues with our air conditioning off and on for a while now. I finally called an HVAC company to come take a look at our system. It has been crazy hot for the past week so i thought it would take a while to get a company to come out. I searched on Yelp and checked out different company reviews. I gave Multi Air Service a called and Ricardo answered right away and was able to come out the next day. Ricardo was great with communication. He called when he was on his way. Once arrived he went to work right away. He was able to assess and fix the issue with our air conditioning right away. In less than an hour he completed the work and the cost was very reasonable. Very friendly and professional service! Our AC is working great now! read more

The 2 central heater replacement jobs done on rental units had very comprehensive and detailed quotes but prices were very fair and reasonable and quality of work was excellent including for duct work done- Efren Servino read more

I don't really know why he is getting such stellar reviews. I think Ricardo is very friendly and responsive with communication, but I don't think he knows much about AC repair. The fan on our AC unit wouldn't stop running and I asked Ricardo to come out to see if the fan switch just needed to be reset. He came out and decided that we needed a new circuit board. Then after a while the fan had the same issue-so I called him again to see if he can look at the problem again. He said he would stop by, and didn't. Then he told my wife he would be here in the am, instead arriving at 5p. Then told her a bunch of stuff about air filters and thermostat that had nothing to do with the fan running issue. And finally he found a SECOND circuit board that needed resetting and that's finally what he did. So all of that unnecessary time wasted and random things that didn't need fixing, all because he didn't know what to do. And he charged me for all of it. Not impressed. read more