This is a review for Ned, who works in the bodyshop located in the "Quick Lane" building next to…read moreHiller Ford. They all seem to share the same number and certain facilities. Actually, Ned received a 5-star rating. My experience with the rest of the Hiller Ford knocked down a star. It was mainly for the confusion. I went in to Ford first thinking that's where I was supposed to go, but then was told by a rep to go to the next building (after he looked at me like I'm a fool for brining in a Toyota car to a Ford dealer), then in the Quick Lane building, the reps at the desk had to again direct me to Ned, whose office is to the left. Overall, things were awkward. After the initial awkwardness, Ned was great at fixing up my car, which needed a new side mirror. Things were all fixed up nicely, and I received the car back super clean and well fixed. Well satisfied! Oh, and the Quick Lane building has a TV, lounge chairs, and a coffee maker (you have to pay for coffee, $0.50-$0.75, but can also ask the receptionist for a token for any coffee). There is one long desk that you share with 2 other chairs, but it's right under a loud tv. And there's complimentary water and cookies.

My wife and I were referred to Hiller Ford to deal with a complex electrical/sensor problem we were…read moreexperiencing on our 2017 Lincoln MKC. Hiller Ford diagnosed and fixed the problem that had vexxed 3 other places. They were prompt, pleasant, and made us feel extremely well served. We would definitely have future tricky Ford repairs performed there anytime. Highly recommended.

We just purchased a Dodge Durango from Alex at the Jefferson location. We are elderly and have…read morepurchased many cars over the years, rarely have we had such a great experience as we did with Aex and the dealership. No pressure, full disclosure, so very helpful from the beginning of the process to the delivery of the car. Patience with two old folks who needed lessons on a new car filled with tech. I honestly can't recommend Alex and the Griffin Jefferson dealership enough. You will be happy! Joy and Gregg M.

Don't recommend buying new car here ！because poor maintenance service, the maintenance guy is not…read morehonest, I told them my concern and they sai not a problem then next time I visit they said your car out of warranty so you gotten paid out of pocket

This review is for purchasing a new vehicle (4 runner 2024) from David Bridges (sales)…read more I looked at vehicles at other dealers. Found one however, the process at the other dealer was becoming complicated and difficult to accomplish in the amt of time that I had available. From the time that I walked into Napelton, David greeted me and was willing to help. It helped I knew what vehicle I wanted however, he was able to locate all like vehicles in a short amount of time. He didn't ask me the usual questions prolonging the process, he let me tell him all of the features I wanted and a few that I just did not such as color or extras that the dealer adds at times. I had a price that I was most likely expecting to pay and asked if they 1. had a vehicle and 2. Are they able to match the price I was going to buy at the other dealer. David was pleasant, personable and in my opinion appeared to be quite transparent and honest. He was able to locate 2 vehicles that were comparable and one that I wanted. Next... the reason for the 4 stars maybe 3.5 is the PROCESS. The sales person even though you may have purchased 50 cars in your lifetime, must take their/your numbers to the (boss)? This is ok however, this is where it became time consuming. It was Yes I think we can do that, yes we have that, yes is this the one. so on and so on of yes's. The "boss" for lack of better words then has this sales person go back in forth a number of times that is just relentless. Mind you I have a paper in my hand with the vehicle I want and the price another dealer had given me with a contract in hand honestly. this went on for quite some time with me deciding to leave and think about things such as going to another dealer. David, thank goodness, was more patient than I was and actually was able to keep me informed every step of the way. He was very reasonable and understanding. After a few more times of this, the "boss" began to talk to me about said vehicle and price. they wanted $1000 more but I just didn't feel comfortable with that since again, I had already done the homework at the other dealership. After about 4 hours --- no exaggeration, the "boss" agreed to what they seemed to have in the beginning and I bought the vehicle. It was a painless process with David and it was easy to find a vehicle and David was very attentive and knowledgeable. If he didn't know it, he did the research and found out. ---that's great! instead of guessing and giving false statements. I bought it! I loved the vehicle! I would recommend David B. One of the best sales people I have dealt with and would go to him again. Advice: Do the homework prior. Have an idea. Be direct on the possibilities you want to consider and David will find it for you! As for the process.... this is old school and unnecessary. It's designed to tire you out, wear you down and they continue with this process which is ridiculous. My last suggestion is... Do not make an appt. Go in on your time. AND.... go in an hour before they close so they can't keep you for 4 to 6 hours. If you have a trade, make sure you keep your keys to your vehicle. If they evaluate it, get your keys back immediately after. They like to hang on to your keys during the process until you realize you may leave and realize they still have your keys! Hope this is helpful and Thank you, David Bridges. Really. Much thanks.

I was a regular customer of Toyota of Brookfield especially for routine maintenance like oil…read morechanges/lube/tire rotation because i think this is one of the moat important things you can do for your vehicle. BUT the price was in the $70 range and has now jumped to $140. Im sorry but i can find someone to do it for much less that will also do a good job. Then to add insult to injury they claim my hybrid rav4 needs a filter on the hybrid battery cleaned every 20,000 miles for $99. So i'm done going there for routine maintenance. I will learn to clean my own battery filter and find a reliable shop for the oil changes/tire rotation basic maintenance. Its a nice facility with a great waiting area but they have gone crazy with their pricing.

Daryl was great to work with! Would recommend for anyone looking for a Honda. He made the process…read moresmooth for us.

If you want great service go see Daryl. Very hard working and caring sales man. Got us in and out…read morein one day.

My previous card was a ford so I regularly took it to Lake Ford for maintenance. With my new car…read morebeing a Chevy, Lake Chevrolet seemed to be a good fit. Scheduling my routine oil change and tire rotation was super easy. I booked an early appointment. Upon arrival, they took pictures of my car. Guessing to document in case of any damage? The waiting area includes free coffee, sodas and water. There is also a vending machine for a snack. Upon completion, my service advisor shared no additional services needed to be completed which makes sense since it's relatively low mileage. Only taking a star off due to post communication. Day after my visit, I received a text and email for 10% off deferred recommended services. I checked my paperwork and nothing was recommended. I called to follow up. The service advisor shared that due to mileage, a new cabin air filter would have been flagged but they checked mine and it was fine. I thanked him and shared I was initially upset about the text and email thinking information had been withheld and I had just been in. They mentioned it was part of their AI system and still were making adjustments. Well imagine my frustration when i received yet another text and email today around d my deferred maintenance. I will still come here because I prefer going to the dealership for maintenance however frustrated by the AI messages.

DO NOT DO BUSINESS WITH THIS LOCATION!!! This dealership is in violation of of Wisconsin…read moreAdministrative Code Section 139.04 which states that dealerships need to report the condition of a motor vehicle. As it relates to me, they failed to report the dead battery (discovered when attempted to dot he test drive, followed by a faulty TIME/SERT kid, a completely rusted out exhaust system and brakes/brake pads that were shot. Apparently, the safety of customer means absolutely nothing to them as long as they make the sale. The general manager, Dave, refuses to take any accountability and told me to my face that he doesn't care if I inform others that they are endangering people along with wasting their money. And for the record, ALL of this was reported to them in the first few weeks of the purchase, they just repeatedly lied about its condition. Negative 10 stars.

*** Please Read This*** before purchasing any vehicle from…read moreany other dealership or salesperson.... You will thank me you spent these few minutes reading this review! The whole reason I took my time to leave this type of review is for you the people to have this knowledge. 100% Honest and Unbiased! From start to finish Lonnie Peterson a car salesmen for EWALD dealership in Franklin,WI was absolutely amazing. His professionalism, his knowledge, his communication skills, his calm demeanor, his thoroughness, his honesty, returning calls, answering calls, sending or replying to emails, in a timely manner, transparency about ever detail and on and on. Lonnie checked all the boxes for us to earn our businees this time and in the future. My wife Helen and I both agreed we were lucky he was the one who took our call going back to the 1st time we spoke over the phone when calling EWALD to inquire about new Vans. We live about 1 hour and 30 minutes away North of Madison, WI. So we had never shopped at Ewald or never even heard about the dealership prior. Lonnie assured me this dealership wanted our business, he stated he and his team was there for me no matter what, before and after a purchase, he informed of the 20 year 200,000 exclusive EWALD warranty that only their company gives free to anyone with a purchase of a new vehicle ( only dearlership in the United States) and he spoke highly of the family like car dealership business EWALD stands for. He stuck up for the business when nobody was around to hear it. So either he must love his job is all I got to say or they are a tight knit family run business who take care of their valued employees? I liked that and hope my employees speak that of our company and myself when nobody is listening. Anyways! He sealed the deal from that 1st conversation. Now it was just locating the vehicle then and all the details to follow. I mean the guy made time for me and answered my calls on his days off when we had questions. I never felt like I was being rushed or he was in a hurry to hang up the phone. He truly just wanted our complete satisfaction on anything and everything. We appreciated him more than he realized for that. It meant he cared and understood just how important this purchase of a new vehicle meant to us. Not just the amount of money and time we were spending. It showed, Lonnie didn't care weather I purchased a half a million dollar car or a used junkbox. He wanted what was best for us and our families needs. In all the years of buying vehicles this was our best experience hands down anywhere and sales associate. My wife and I both agreed we will only buy from Lonnie again in the future. Hopefully as a company, if they read this ever, you do whatever it takes to retain this man's services at your dealership. He is the best in the business. Easy to talk with! He was never pushy, listened to everything we said, took notes, stay organized and was on top of every exact detail. We never had to repeat ourselves to him. He kept great notes. I'm not sure how long he has been doing this as a profession, but he seemed to be a well oiled machine. A "beast" maybe is a better term. Ewald just gained a life long customer because of him soley. To Lonnie if you are reading this Thank you! My wife made you work for this sale or even jump through a few hoops some may say, but ultimately you found her exactly the vehicle she wanted, the features, the options, the accessories, the price, the warranty and most of all you never gave up on us or made us feel less important til the job was completed. All that work, just to make a customer you didnt know and never met prior extremely happy. I applaud you sir. You are an overachiever and a scholar. I wish there were more men built like you in our businesses throughout the country and things would run so much smoother. More deals would get done! Thanks for a great experience. It was a pleasure to meet you and do business with you. From your newest EWALD Family members "The Luinstra's"

We have purchased several vehicles from Lonnie and will always go back! He's amazing. I definitely…read moreconsider him not only my go to car guy but also our friend. My son is now a life long Ewald customer as well. He got this awesome truck there at an amazing deal! Thank you Lonnie!!! And Howard was awesome too!! We will be back soon!

Counting the car for me and cars I've co-signed for my sons, I've purchased four from Wilde between…read morethe summer of 2022 and the spring of 2024 (one new, three used). All have been with the same salesperson, Big Mike. I couldn't be happier. Before the first car we tried multiple dealerships. It was the mixed bag of awfulness that makes people like me dreading buying cars. Got a recommendation to go to Wilde and ask for Big Mike. Saved us. A year later, we needed a new car. Since Wilde is almost an hour from our house, the market had changed a lot in the intervening year, and weren't buying a used car, we tried looking at other places. Ended up calling Big Mike. He calmly addressed our needs and we drove away happy. Bought our third used car from them just a couple months ago. Obviously, there are a lot of negative reviews for Wilde. What do I make of them? Well, if I'm honest, I do t know if I'd go to Wilde if I had to play roulette and take whatever salesperson walks up to me first. I've never seen anything bad, but the place doesn't have a vibe of excellence that would put me at ease. I've worked with three difference finance agents. Wild variety of experiences--even the guy we used twice was different each time. Again, nothing unethical or problematic like I've experienced elsewhere, but rather I'm willing to put up with "ok" because I know I'm getting fair treatment on the front end of the shopping experience. Two years after buying used and a year after buying new, I'm still happy with the cars. (It's the used car market--and there's no guarantee with the used car, so I've taken a risk and got lucky.) could have turned out bad, thankfully it didn't. New cars come with some free routine maintenance. Service has been fine. Again, nothing "wow" but also no red flags or anything to complain about. People are friendly and seem knowledgeable. Even so, once my free service is over, I probably won't drive an hour to get my car serviced.

DO NOT BUY A CAR FROM WILDE! I've purchased my last 3 cars…read morefrom Wilde over the last 15 years. But regretfully the once good service department has gone down hill to the point where they are overcharging for work performed. There service department is no longer to be trusted. On two occasions I confronted there service tech and had I not been knowledgeable.... the manager would not have apologized and took hundreds off the bill. I have hoping to buy a 4th vehicle from them but I have lost all respect for this dealership!

I wasn't sure what to think of this place, but one of my fellow yelper's really raved about it so I…read morethought it would give them a chance. And I'm so glad I did! I needed an oil change and tire rotation for my new vehicle and I was on the fence of where I had booked an appointment so I decided to come here after not being here for a few years. I'm so glad I did. Taylor was wonderful from the moment. I walked in and to when I left about an hour and a half later, I love their coupon specials and three pack of oil change with rotation is an awesome deal too! And of course, the car wash which I already washed it today so I got washed twice. Considering the fact that they closed at 3 o'clock today and I got in past 1230. I was highly impressed with the speedy service and friendly staff. I will definitely return soon.

I received a safety recall notice from Honda for the replacement of the rearview camera assembly on…read moremy Odyssey. I called the service department at Wilde in Waukesha to schedule an appointment. They have an automated call attendant system. It transferred me three times before I got to speak to a person. The recall notice stated the repair takes approximately 20 minutes to complete. The service scheduler told me it will take 2-3 hours to complete the replacement. I disputed that. He scheduled my approximant. When I arrived for my appointment, I was told that they do not have the replacement cameras in stock, and they do not know when they will receive them. No one at Wilde Honda bothered to call me to cancel my appointment. So, I wasted a trip to their service department.

On their website I saw a 2023 Mustang convertible and clicked the Get Today's Price and filled out…read morethe information to get their price. I was curious as another dealer had the same exact car with 6915 more miles on it and $3200 less expensive. I waited over an hour and didn't hear back, I called and spoke with Dave. I told him I was interested in the car and that another dealer had the same car at a lower price but with higher miles. (For transparency/ I provided the name of the other dealership so he could verify, we were comparing apples to apples) I was interested in the "Get Today's Price" and he told me he was busy but would call me back. I waited again for over an hour for a call that never came. Out of stubbornness and curiosity I decided to call back. All I wanted was the "Today's Price" that I submitted for and never received. Instead I received a condescending lecture on it must have been a while since you purchased a car, how their car comes with a warranty, has 10,000 (*6915) mile less than the other car and the price on the website was the price. Along with a convoluted yarn about if I bought the car from them and it broke in half, it would be covered under warranty. This is the strangest car buying or attempted car buying experience I've ever had. Now I'm beginning to understand his statement of it must have been a while since you bought a car. It must be an effective sales technique not to provide information to an inquiry for "Today's Price", not to return a call and when a prospective customer calls back to be insulting. I phoned the dealership and spoke with Andy who is one of the owners. He listened to my concerns. He did say they would be making changes to the "Today's Price" link. Unfortunately there was not a deal to be made today. The review was raised to two stars because Andy was willing to have a conversation.

Be careful of promises with no delivery on their word. I…read moredrove 2 hours to this dealership to get the new Bronco Raptor. I had the details from Dave the sales representative in a text in regard to the purchase and trade. Once I arrived the dealership nothing was correct for what was stated. John and Andy the owners of dealership said we made a mistake after hours being at dealership. I walked away when they miscalculated the sales tax of 2100.00. They wanted to only give me 4000 when the sales tax on a 100,000 vehicle is 6200.00. They wanted to continue with the purchase while I am out money because the dealership does not know how to calculate sales text on a purchase. Besides that the dealership has the worst customer service experience. This is not my first rodeo. I also had a scheduled appointment and the dealership was not prepared when I arrived which is the least concern from this ordeal. Time is precious and can not be given back. There are way too many other dealerships with outstanding customer service. So think before heading to a mediocre dealership