My wife and I were referred to Hiller Ford to deal with a complex electrical/sensor problem we were…read moreexperiencing on our 2017 Lincoln MKC. Hiller Ford diagnosed and fixed the problem that had vexxed 3 other places. They were prompt, pleasant, and made us feel extremely well served. We would definitely have future tricky Ford repairs performed there anytime. Highly recommended.

I always have a great experience with Hiller. From working with them after an accident, to dealing…read morewith issues under warranty, to regular maintainence. They are quick and professional. I hope to continue to have my vehicle for a long time and get it serviced at Hiller

I'd like to take a moment to give an extremely positive shout out to a few members of Griffins Hub…read more They made my experience completely and utterly wonderful and I feel even that is an understatement to how fantastic they all are. It's been a nice handful of months ago now since my last service there, but the experience was so fantastic that I made sure to take time to write a review even after quite a bit of time has passed. I'd like to start with one of the lead service managers/technicians, his name is Johnny. Johnny is beyond phenomenal. He's kind, intelligent, hard-working, and exemplary personnel. Not only did Johnny and his team make sure that my vehicle was fixed properly, but also very timely while working closely with me to keep me informed every step of the way. There were a few hiccups and snafus during the process (some a little unprecedented as Jon(who no longer works there) initially started working on my car) but Johnny picked up his slack and went above and beyond to make things right and fix my vehicle properly. As a customer, he made me feel like 1/1 VIP, and you can't really find that type of service or charisma like anywhere these days. An added bonus was that I had the opportunity to see him interact with another customer and I could tell he made that individual feel the same way. Johnny is truly an outstanding person and employee and should 100% be recognized as such. All jokes aside give that man a raise or an extra vacation or something lol. Another lead technician/service advisor that should be recognized for his exemplary work and customer service is Eric. Eric's knowledge in service, reliability and infectious positive attitude is truly something amazing and is the reason I've brought my business to Griffin's hub for multiple years now. The first time I serviced my vehicle at Griffin's was back in late 2020 and was with Eric. The experience was so grand I haven't looked back since, because of that I only take my vehicle to Griffin's for literally anything and everything. There are a few more folks I'd really like to take my hat off and give a nod to that added to my already great experience at Griffin's hub. This last time around, amongst the mild chaos with my part being shipped to Griffin and Jon no longer working there and the part getting mixed up in the warehouse or whatever, I had the pleasure of meeting Taylor (I'm like 90% sure that was his name. He was one of the head honchos, like top dog service manager) and he too, was an absolute delight. He greeted me with poise and respect and helped figure out the situation and make right of any wrong that may have been done along the way in the confusion. The last two individuals that deserve a shout out are both Dave and Carrie, the shuttle drivers. In my time with Griffin's, I've never taken advantage of or had the opportunity to use their shuttle service. (Which, sidenote, is f-ing amazing that they have that available for their customers!!!!!) however this last time around I did, and I enjoyed every second of each conversation I had along the ride with them! Major kudos to Carrie and Dave! Griffin's hub really knows what they're doing getting the best of the best in every facet and capacity, filling each role of every department of that establishment with the absolute greatest individuals. Thank you (especially) to all those listed above, as well as all those working at Griffin's Hub for continuously providing great experiences. - Jordan S. (Jeep Cherokee)

Took my 2018 wrangler there to have a part programmed. Told me when my vehicle wouldn't start and…read moreneeded a new starter( I drove to drop it off) then told me before were able to program the PDC was bad and wouldn't allow them to program paid to have them replace that also. 2 days after picking my jeep up the same light issue popped up and told me I would new to pay for another diagnostic fee after they charged me for the service 3 other services they did. This place is absolutely horrible and the service manager was not helpful at all I wouldn't recommend them to anyone they are just going to up sell you on something else without fixing the actual issue. Avoid this place at all cost they will never receive another dollar from me.

This review is for purchasing a new vehicle (4 runner 2024) from David Bridges (sales)…read more I looked at vehicles at other dealers. Found one however, the process at the other dealer was becoming complicated and difficult to accomplish in the amt of time that I had available. From the time that I walked into Napelton, David greeted me and was willing to help. It helped I knew what vehicle I wanted however, he was able to locate all like vehicles in a short amount of time. He didn't ask me the usual questions prolonging the process, he let me tell him all of the features I wanted and a few that I just did not such as color or extras that the dealer adds at times. I had a price that I was most likely expecting to pay and asked if they 1. had a vehicle and 2. Are they able to match the price I was going to buy at the other dealer. David was pleasant, personable and in my opinion appeared to be quite transparent and honest. He was able to locate 2 vehicles that were comparable and one that I wanted. Next... the reason for the 4 stars maybe 3.5 is the PROCESS. The sales person even though you may have purchased 50 cars in your lifetime, must take their/your numbers to the (boss)? This is ok however, this is where it became time consuming. It was Yes I think we can do that, yes we have that, yes is this the one. so on and so on of yes's. The "boss" for lack of better words then has this sales person go back in forth a number of times that is just relentless. Mind you I have a paper in my hand with the vehicle I want and the price another dealer had given me with a contract in hand honestly. this went on for quite some time with me deciding to leave and think about things such as going to another dealer. David, thank goodness, was more patient than I was and actually was able to keep me informed every step of the way. He was very reasonable and understanding. After a few more times of this, the "boss" began to talk to me about said vehicle and price. they wanted $1000 more but I just didn't feel comfortable with that since again, I had already done the homework at the other dealership. After about 4 hours --- no exaggeration, the "boss" agreed to what they seemed to have in the beginning and I bought the vehicle. It was a painless process with David and it was easy to find a vehicle and David was very attentive and knowledgeable. If he didn't know it, he did the research and found out. ---that's great! instead of guessing and giving false statements. I bought it! I loved the vehicle! I would recommend David B. One of the best sales people I have dealt with and would go to him again. Advice: Do the homework prior. Have an idea. Be direct on the possibilities you want to consider and David will find it for you! As for the process.... this is old school and unnecessary. It's designed to tire you out, wear you down and they continue with this process which is ridiculous. My last suggestion is... Do not make an appt. Go in on your time. AND.... go in an hour before they close so they can't keep you for 4 to 6 hours. If you have a trade, make sure you keep your keys to your vehicle. If they evaluate it, get your keys back immediately after. They like to hang on to your keys during the process until you realize you may leave and realize they still have your keys! Hope this is helpful and Thank you, David Bridges. Really. Much thanks.

Believe the reviews because they don't lie. This place is scummy and manipulative and my family has…read moregiven them more than enough chances to do right and provide acceptable customer service, but it seems this particular location is must more interested in scamming their customers out of LARGE amounts of money without ever prioritizing the wellbeing of their vehicles or even the safety of their customers. For my own car, I took it in for a simple oil change and immediately upon leaving, noticed that my car was making horrific grinding noises anytime I backed up. I followed up with the dealership, where they claimed they had identified the issue but never actually fixed it. Shortly after, my check engine light went on, for which I once again tried to seek help from this Toyota location, only for their service rep Taven to repeatedly dismiss my concerns, place the blame on his coworkers for failing to properly document what they had done, and make excuses for why he had been unable to communicate to me what had to be fixed. He repeatedly implied that the paperwork I had been provided did not accurately reflect what services had been rendered on my vehicle, but that it was somehow not his fault. They charged me thousands of dollars and did not fix my issue. I ended up having to go to a local mechanic who was able to immediately fix the grinding noise, as well as other identified problems that Toyota had either not noticed or not cared enough to try to fix for their customers. Repeatedly, I was told that my car was finished and ready for pickup, only to arrive and find out that they had actually identified further issues which would require further charges and more of my time wasted. This was not the first time I had attempted to use this Toyota dealership for maintenance. I travel often for work, so on several occasions, I took my vehicle in for checks before long trips. After one of these, they left a screw off of the siding above my back tire, which subsequently popped open while I was driving on the freeway. Another time, they left a piece of loose plastic sitting in the engine area which another mechanic eventually had to remove. These sort of careless mistakes highlight how little this location cares about the safety of their customers, much less providing them even an acceptable value of care for the price. I also had a close elderly family member who took their car in to this location for squeaky breaks, which somehow resulted in the dealership determining that my family member had massive engine issues which ended up resulting in a $8,000 bill which did NOT fix any of the issues, and instead caused further, worse grinding noises for which they will now ALSO have to go to another mechanic to have corrected. All in all, between the terrible communication, lack of follow-through, overinflated service fees, the carelessness of the work done, the apathy of the staff, the inconvenience of not having my vehicle when it was promised, the uncertainty of the safety of being able to drive after services rendered, and the HORRENDOUS customer service, I would like to reinforce how important it is you avoid places like this and try to make sure your family does as well. It's not worth spending thousands of dollars to have your hard-earned vehicle perform worse than it did before and potentially cause you to be involved in accidents. I wish Toyota would do some extensive audits on the services being provided here.

I had a very frustrating experience with Russ Darrow Honda…read more We are currently searching for a Honda CR-V around the $25,000 range. I was contacted by a salesperson named Daryl Robinson, who told me they were taking in a 2021 CR-V with about 40,000 miles that would be within our budget. He texted me saying the vehicle was in and asked when I could come in. I scheduled an appointment for 2:00 PM. Because I was driving over an hour to get there, I called around 1:30 PM while on the road to confirm the appointment and the vehicle's availability. Daryl confirmed everything. When I arrived at the dealership, the CR-V he referenced was not there, and they didn't have any similar vehicles available. Instead, he immediately tried to switch me to a different vehicle that didn't meet our needs. What made this even worse was how casually it was handled--as if my time and long drive were no big deal. No accountability and no meaningful apology, just a quick attempt to redirect the sale. This felt like a classic bait-and-switch and reflects very poorly on both the salesperson and the dealership. Terrible customer service. I would not recommend this salesperson or this dealership to anyone.

Daryl Robinson- very knowledgeable and a great salesman, great guy. Found our new pre owned…read moretonight

bought my car here in october of 2017 with help from sales man, Josh. Josh was absolutely great the…read moreentire time and really helped me get a deal on my car. very happy with his help. recently my car's electronic system wasn't correlating when i would put my car into park. it would ding stating i needed to put it into park when it was. I went in and got one part fixed and was told if it continues that they would just fix the whole shifter. i was also told my warranty was up in 6 days and i just so happened to be going on vacation. of course i get back from vacation and my car starts to do the same thing again. upon calling the main service area, i was told there was nothing they could do as my warranty was up. i eventually was able to talk to the service manager, nick. he was understanding about the situation and worked it out for it to be under my warranty and fixed the car for free. AMAZING CUSTOMER SERVICE!

I almost never leave reviews, but this experience was unreal…read more I brought my vehicle to Lake Chevrolet for a repair and paid around $1,500. Before dropping it off, the car started. i was bringing it in for an unfinished repair (so it didn't at the time of bringing) but has been a great daily driver every single time. After their work, I was handed back a vehicle that would not start at all -- just a single click. Instead of taking responsibility, they immediately tried to blame: * a starter that was replaced two months ago (ACDelco), * and hinted at a battery issue, despite the battery being less than 6 months old. When I pushed back, I was told they would need to re-diagnose the vehicle at my expense -- for a problem that did not exist before they touched it. That's unacceptable. To make it worse, the car was clearly started, moved, and washed after the repair, yet returned to me non-operational in their parking lot. There was zero accountability, zero ownership, and a whole lot of deflection. The most embarrassing part? The issue was resolved in their parking lot, in front of them. A dealership charging dealership prices should not be returning cars that don't start, then asking customers to pay again to diagnose their own workmanship. If you value your time, money, or sanity, I'd strongly recommend going elsewhere

We have purchased several vehicles from Lonnie and will always go back! He's amazing. I definitely…read moreconsider him not only my go to car guy but also our friend. My son is now a life long Ewald customer as well. He got this awesome truck there at an amazing deal! Thank you Lonnie!!! And Howard was awesome too!! We will be back soon!

Just purchased my 2025 Jeep Compass Latitude 4x4 and I couldn't be more thrilled with the…read moreexperience! A huge thank you to Lonnie Peterson at Ewald Chrysler Jeep Dodge Ram dealer in Franklin, Wisconsin for his blue-chip customer service and outstanding professionalism. Lonnie was knowledgeable, patient, and truly went above and beyond to ensure I found the perfect vehicle. If you're looking for a seamless and stress-free car-buying experience, I highly recommend working with Lonnie and the team at Ewald Chrysler Jeep Dodge Ram dealer in Franklin, Wisconsin!

Their service department is top notch. They provide walk around videos and photos of your vehicle…read moreand even wash it after they're done with the service. They stay competitive by offering coupons for various services. I've never been disappointed and I'm pretty fussy about my cars. I purchased one pre owned car from them and was happy with the transaction.

DO NOT BUY A CAR FROM WILDE! I've purchased my last 3 cars…read morefrom Wilde over the last 15 years. But regretfully the once good service department has gone down hill to the point where they are overcharging for work performed. There service department is no longer to be trusted. On two occasions I confronted there service tech and had I not been knowledgeable.... the manager would not have apologized and took hundreds off the bill. I have hoping to buy a 4th vehicle from them but I have lost all respect for this dealership!

My husband and I have been car shopping for about four months. We went to this Honda location…read moremonths ago and test drove a car. It was a great experience. We got the information we wanted at that time and we weren't pressured. Fast-forward a couple months we went back and ended up leaving with my new car. We had such a great experience, everything went smoothly and the finance department had everything prepared so the time from when arrived to when we left was extremely quick! We already told people to go to Wilde for there next car purchase!

We bought a 2019 Toyota Camry in the middle of October 2025. We were told that we now, in March…read more2026 need a new $6000 engine. Wilde Honda said it is *as is* and we have no repercussions. Also, while making the deal, we left at the close of the day being told a certain price, walked in the door the next morning at opening and was told the cost went up $1500. After walking away they did change the price but all seems sketchy. I would run from the dealership.

On their website I saw a 2023 Mustang convertible and clicked the Get Today's Price and filled out…read morethe information to get their price. I was curious as another dealer had the same exact car with 6915 more miles on it and $3200 less expensive. I waited over an hour and didn't hear back, I called and spoke with Dave. I told him I was interested in the car and that another dealer had the same car at a lower price but with higher miles. (For transparency/ I provided the name of the other dealership so he could verify, we were comparing apples to apples) I was interested in the "Get Today's Price" and he told me he was busy but would call me back. I waited again for over an hour for a call that never came. Out of stubbornness and curiosity I decided to call back. All I wanted was the "Today's Price" that I submitted for and never received. Instead I received a condescending lecture on it must have been a while since you purchased a car, how their car comes with a warranty, has 10,000 (*6915) mile less than the other car and the price on the website was the price. Along with a convoluted yarn about if I bought the car from them and it broke in half, it would be covered under warranty. This is the strangest car buying or attempted car buying experience I've ever had. Now I'm beginning to understand his statement of it must have been a while since you bought a car. It must be an effective sales technique not to provide information to an inquiry for "Today's Price", not to return a call and when a prospective customer calls back to be insulting. I phoned the dealership and spoke with Andy who is one of the owners. He listened to my concerns. He did say they would be making changes to the "Today's Price" link. Unfortunately there was not a deal to be made today. The review was raised to two stars because Andy was willing to have a conversation.

Be careful of promises with no delivery on their word. I…read moredrove 2 hours to this dealership to get the new Bronco Raptor. I had the details from Dave the sales representative in a text in regard to the purchase and trade. Once I arrived the dealership nothing was correct for what was stated. John and Andy the owners of dealership said we made a mistake after hours being at dealership. I walked away when they miscalculated the sales tax of 2100.00. They wanted to only give me 4000 when the sales tax on a 100,000 vehicle is 6200.00. They wanted to continue with the purchase while I am out money because the dealership does not know how to calculate sales text on a purchase. Besides that the dealership has the worst customer service experience. This is not my first rodeo. I also had a scheduled appointment and the dealership was not prepared when I arrived which is the least concern from this ordeal. Time is precious and can not be given back. There are way too many other dealerships with outstanding customer service. So think before heading to a mediocre dealership