initially Ken was good with getting things to job, ordering, but his installers lack the experience for high end work, and this was not an really hard kitchen. First, they came in an SUV with tools in back, lol. Then they left a mess for me to clean up. Then between then and Ken they did not know how to put up crown facial board correctly, and parts were put up crooked, Lol. Then they did not put up light rail right under cabinet. I asked ken not to send that guy back, but he did anyway because he did not want to pay someone else to do the right way. Cabinet knobs were put on wrong, and each time the clean-up was non-existent. Then the next nightmare; the base cabinets were not installed square as the installers never checked. Your supposed to shim them and check. So when the counter tops that I bought from then were installed the over hang on counter was not strait. Ken said no one will notice that, lol. Also the dishwasher opening was done to big and needed a filler. I had high hopes when I met Ken and ordered but in the end he just didn't care, and his men are not craftsman working out of the back of their car, no proper van/truck with tools set up like a real craftsman would have. They even came at night cutting on the deck with no table for their saw. I had to pay another longtime friend to finish the job correctly as best as we could after multiple screw-ups/mistakes He would not pay for these mistakes or offer the right refund either. My advice to anyone is to buy cabinets the quality you want then hire your own installer who has a track record of experience. Not these 2nd hand guys who don't give a crap what they are doing. I will be filing a civil suit soon in Morris county special civil division. read more