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Mulch Express USA

4.5 (2 reviews)
Open • 7:00 am - 9:00 pm

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7 years ago

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6 years ago

I ordered 5 yards of mulch online and it was delivered 5 days later which was not a problem for me. I will use Mulch Express again.

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The Home Depot

The Home Depot

(44 reviews)

$$

I've been to many Home Depot stores and I've learned that not all offer the same level of customer…read moreservice. After two visits to this store I concluded that this one is well below average in this area. No major problems, but the little irritations added up. Where to start? As a first time visitor to this store I had trouble finding the entrance (see pictures below). The EXIT was very well marked and when I parked there and tried to enter, I was told that I needed to walk a couple hundred feet to the left to enter. So I moved my vehicle to the other end of the building, then walked a bit to the right to get a cart. On my third try I found a cart the didn't pull to one side and had 4 wheels that rolled freely. Both times that I went to order paint, no was staffing that area. Both times I searched nearby aisles for help and when I didn't find help, I went to the front of the store to have an announcement made that 'help was needed in the paint department.' When help finally arrived the worker was friendly and helpful. I think the problem here was that the paint department was understaffed. As I shopped for other items on my list, a Home Depot Services staff person approached me 6 times, during my 2 visits, to try to sell me a service. It wasn't until the 6th time that this person stopped (after I said this was the 6th time you've tried to sell me Home Depot services and I am still NOT INTERESTED. So, nothing awful, just a bunch of small irritations that made me think management didn't care enough about customer satisfaction. To be fair, some staff members were very helpful.

I purchased heavy bags of top soil and sand. Before I even finished checking out, a lovely young…read morelady working at customer service suggested that I pull my car up to the door and she would help me load the bags. I am a senior so I appreciated her help. I believe her name was Gisella. She loaded up my car and totally refused a tip. She just said "we help each other". What a delightful shopping experience!

Mulch Express USA - gardening - Updated May 2026

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