I must warn against Sunnyside Gardens in Byram. The owners, Bob and Scott are awful business people…read moreand horrid at customer service. I had topsoil delivered and asked for some to be dumped on my lawn and some in my backyard. As the driver backed into the yard that Thursday, he reiterated that is what he was to do. I confirmed at his driver side window as he backed up. He then went on to dump the whole load in my yard within the next two minutes. When he got out of the vehicle, he said, "Oops, I forgot you needed some in the front yard." So, I had more topsoil delivered the following Monday. Some to be placed in the front, some in the back. I got home Tuesday from being out of town, and saw the pile on my lawn as I pulled up to my home. "Good", I thought, "they got it right." I unpacked my car and went around to the rear of my home and saw MY BRAND NEW AC UNIT HAD BEEN RUNOVER. The driver, Mike, had PLENTY of room to maneuver and not come anywhere close to it. I had 6 trucks previously deliver dirt and not a one came close to my AC. I called immediately, and was told the owner, Scott, would call me back right away. No call came. Since they would be closing shortly, I called about an hour later. Again, no call. The next morning, Scott came by with Mike, unannounced, to look at the damage. The driver admitted to hitting my air conditioner. He said he "tapped it". No, he CREAMED it. Cracked the pallet, pushed the whole unit askew, and dented it. I did not know if there was internal damage or not, and I told Scott this. He promised he would make everything right, and for me to talk to my HVAC guy (duh). I did and Devin from CLIMAX COOL awaited Scott's phone call. It never came, see the texts below. At some point I spoke with Bob, the brother and co-owner. He noted he got a new phone and did not receive my texts. Why would SCOTT'S phone, all of a sudden be BOB'S phone? And no matter, they should have been trying to contact ME if they cared about the situation and customer relations. I finally went to Sunnyside in person and met with Bob. He noted, "I AM NOT IN THE MOOD TODAY", when he found out who I was and why I was there (to get my unit back to its original status). Guess what? I'm not in the mood your driver hit my home and you aren't doing anything about it. He offered he was going to call the cops to settle everything. I noted I was disappointed after 3 weeks I had to come and see him, he and his brother were not PROACTIVE and NEVER called the tech like they both said they would. He angrily, like I was bothering him, called on the tech on the spot. Awaiting to see what happens. Please know, I said several times to each, "I just want this rectified, and I want to use you again in the future." When I was on premises, and was returning to my car, he yelled, "And your business? I don't want it." You're not getting it, so no worries, buddy. Also, Mike and Scott pulled in while I was there. Noting this because, if a driver can't make clearance on the side of a home to deliver, they should not be behind the wheel of heavy equipment. OWNERS OF THIS ESTABLISHMENT ARE RUDE, LIARS, AND DON'T CARE ABOUT CUSTOMER SERVICE. On the other hand, I CANNOT SAY ENOUGH ABOUT THE EXCELLENT STELLAR SERVICE OF CLIMAX HVAC OUT OF SUCCASUNNA AND DEVIN AND HIS CREW!
