On July 14, 2023, we went into contract with ROELAND bathrooms, Arnie Roeland. We paid him a down payment on that day of $7832 with $9000 being owed upon completion. when he was supposed to start work in the fall, he claimed that all of his workers had Covid. Then he wanted to come into my home during the holidays, which I wasn't on board with. Work was not begun on our bathroom until the end of January 2024. Prior to Roeland bathroom remodelers coming in to remodel our upstairs master bathroom we had no plumbing issues, no leaks ANYWHERE.
The bathroom was completed on January 26, 2024. At no time did any licensed person from Roeland come and check the work that was done by their workers who are not licensed. On the evening of January 27, 2024, my downstairs bathroom began leaking water from the ceiling from the bathroom upstairs that had just been completed the day before . They told us that the bathroom was perfectly fine to use. We still waited 24 hours to use the shower. When my daughter took a shower that evening water began pouring out of my downstairs bathroom ceiling . My entire downstairs bathroom had to have the ceiling taken out. My light fixture was damaged. My mirror was damaged. None of those things were replaced. I believe the only reason that the work was done and that they came was because money was still owed to them. When I questioned Arnie as to why he never came to check the work to begin with he called me an expletive and yelled at me that his mother had cancer. Completely avoiding the fact that this all could've been avoided had he checked the work that his unlicensed workers had done in my home.
During this time they had my ceiling open I took pictures. I'm not a plumber nor do I know about plumbing. But the people that were working on my plumbing were supposed to know about plumbing and the pipes seeing as how bathrooms are all piping and plumbing. The ceiling was closed and the bathroom was repainted, even after the workers saw the corroded damaged pipe and didn't alert me to the fact that it was damaged (pictures from when they opened the ceiling 1/28/24).
A couple of weeks later, I had water slowly leaking down the corner of my bathroom wall . The workers came back. We ran everything in the bathroom upstairs and we could not get the leak to come back again. They left and I didn't see any more water downstairs.
On April 21, 2024 at 11 o'clock at night I came downstairs . I went into the bathroom and had water dripping on my head I looked up my entire ceiling was saturated with water. I took video. I sent it to the owners.
The next day, Arnie Roeland came to my home, put down a dehumidifier opened up the ceiling. Arnie kept telling my husband and I that he was going to get his plumber over right away to fix the damages . Then he told us that his plumber was not available until next week and just call our plumber and he'll take care of it. I called our plumbers immediately and they were here the next morning. I showed the plumbers plumbers at the polite plumber the pictures of the pipes from January and they told me the area that was open in January was visibly corroded as can be seen in the pictures and any plumber would have told me that it needed to be replaced even if it was at a cost to us so that we could prevent further damage like what was caused on April 21. But that was never mentioned/ disclosed to me when the ceiling was opened by Roeland's workers.
The plumbers were here from 8:30 in the morning till 2 o'clock in the afternoon on 4/23/24, replacing PVC piping for the copper piping that was corroded and damaged. I paid over $1400.. I asked Arnie to pay for half since the negligence of his workers caused my bathroom to now have to be reopened again and now I have to put in a homeowners claim and pay $1000 deductible because his workers were negligent.
When I presented his partner and him with the Bill they refused to pay any of it. He just kept requesting his dehumidifier back.
I told him that if he wasn't going to take some responsibility for the damage to my home that I was going to have to take him to court. On May 1, my insurance company sent people to look at the damage caused by all these leaks to my downstairs bathroom. They took moisture readings on all walls and ceilings, and my entire downstairs bathroom was saturated with water to the point where it had to be taken down to studs. Then the mediators went upstairs to check the bathroom that I had renovated. They did readings on the floor which read over 40. A normal reading from moisture is under 10. So the floor that Roland installed in January underneath it was saturated with water. The vinyl flooring was removed mold was visible, which I took pictures of. The leak had been happening basically for months. Arnie ROELAND, and his partner John brower BOTH SAID IT'S NOT THEIR PROBLEM AND THEY REFUSED TO PAY FOR ANY REPAIRS TO THE PLUMBING THAT THEY DAMAGED AND ANY SUBSEQUENT DAMAGE TO MY HOUSE. read more