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    Tri-State Stone & Tile - Quartz Countertop Island with Black Honed Granite Countertops

    Tri-State Stone & Tile

    (24 reviews)

    $$$

    My wife and I bought a condo in Rockaway NJ about a year ago. We were very happy with it except…read morefor the old kitchen counter 1960 vintage. Fortunately we were referred to Tri-State Stone &Tile. Yesterday a crew of 3 men came and replaced the old formica counters with the most beautiful granite counter. They were quick, clean and friendly. We could not be happier with Tr-State Stone & tile and the help Terry and Danielle gave us selecting the best granite to match our cabinets etc. They were professional and courteous and very patient with us as we tried to decide on what we wanted. I strongly recommend that if you are considering having your kitchen or bath counters replaced you call Tri-State Stone & Tile' I know you will be glad you made the call. Thanks Terry and Danielle George & Phyllis Rockaway NJ

    Once I paid my deposit and completed the template process, customer service completely…read moredeteriorated. Communication became entirely one-sided, and I constantly had to chase the company for updates. I was originally told fabrication would take about 10 days. A week later, I called for a status update and spoke with Karolina, who promised to call me back. She never did. Another week later, I called again and was assured I would get an answer that same day. Again, no response. After several more days of trying to get information, I finally spoke with Daniella, who informed me that they didn't even have the stone yet. The installation day was just as frustrating. I was given an arrival window, but the installers never showed up during that time. No one called to let me know they were running late. I had to contact the office multiple times, and each time I was told an even longer wait time. Ultimately, the installers arrived nearly two hours after the scheduled arrival window had ended. During the sales process, they advertise that installation includes a "free new sink." What was never disclosed to me was that I would need to hire a plumber separately to make the sink usable. Additionally, Daniella admitted she forgot to send me the installation paperwork, which included important instructions on how to prepare for installation and what to do afterward. Customers should not have to discover critical information only after the fact because staff failed to provide the required documentation. What is most disappointing is that this company came highly recommended by members of my family. Unfortunately, the experience I received was marked by poor communication, broken promises, missed deadlines, lack of follow-through, and a complete absence of proactive customer service. Once the deposit was collected, I felt like getting accurate information or even a return phone call became a constant struggle. There are plenty of companies that value their customers' time and communicate honestly throughout the process. Based on my experience, I would strongly encourage anyone considering Tri-State to look elsewhere.

    My House Kitchen Tile & Bath

    My House Kitchen Tile & Bath

    (17 reviews)

    $$

    I am thrilled with the experience at My House Kitchen Tile & Bath in Union. Bora was wonderful to…read morework with and was always available to quickly answer questions. His team of people did a great job on our kitchen and were also courteous, professional, and perfectionists in their area of work. The cabinets are wood, look beautiful and the turnaround time was super fast. In less than a month I have new cabinets, new flooring, new backsplash, and new quartz counters! And the price was great too! My husband and I highly recommend Bora and everyone at My House Kitchen Tile & Bath!!

    Bora and his team at My House was a true partner with us! We met at our house for measurements…read morethen we discussed design, layout, budget, scope, etc. Bora demonstrated the layout via 3D images so we were able to visualize the finished space. Despite our many requests and changes, he was always patient and gave us quick turnarounds every time. We picked the kitchen cabinet/KITH, countertop/quartz, and variety of tiles at his beautiful new showroom. We actually called the headquarter of KITH cabinet/https://kithkitchens.com/ to find out their official kitchen store in Union county and they said 'My house kitchen'! I also compared the costs against several other kitchen stores and he had the best prices. His partner Alex, owner of Dano Development, led the remodeling project of our kitchen, bath and home. He was very communicative, thoughtful and professional and we couldn't ask for more! Bora and Alex worked together well and finished the project on time and stayed within the budget. We were so worried about our remodeling project at first due to our friend's bitter experience. However, in the end we are very happy with the experience from the beginning until the end and we have a dream kitchen and home now!

    Gemini Design Group - countertopinstall - Updated September 2026

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