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Woburn, MA

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Muddy Paws

3.6 (51 reviews)
Open • 7:30 am - 9:30 pm

Services - Muddy Paws

Dog walking

Pet boarding

Muddy Paws Photos

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Recommended Reviews - Muddy Paws

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DO NOT USE MUDDY PAWS. THE OWNER OF THIS BUSINESS DOES NOT DESERVE YOUR SUPPORT. I initially enjoyed using the services at Muddy Paws. I had a wonderful meet and greet session with Melanie who was lovely and my dog took a liking to her. Melanie is amazing. However the woman who runs the business, Jena Howard, needs to learn some manners. I had a TERRIBLE experience with her. For starters, no one mentioned that the person whom you do the meet and greet with will not be the only person coming to complete the services requested. I had scheduled a 30 minute visit for someone to come take my dog out for a walk and at a certain time during the day. It wasn't until 2 hours AFTER my scheduled service that someone showed up to my house to walk my dog. Mind you my dog hasn't met this person yet, which worried me because she can be shy. I was extremely disappointed that no one from Muddy Paws contacted me that my original dog walker could not make the time requested, as it was already approved. And instead sent a male to the house hours AFTER my requested time. To begin with, who made the decision that I needed someone at that time? Not me? For all they know I could've been home by then. Instead of contacting me, Jena decided to send someone else to my house hours after I requested without reaching out to me first. Now, we have ring cameras on the outside of the house and we noticed a gentleman trying to break into the house - trying all doors and side windows to get a way in. With my dog home alone inside barking up a storm. We had nothing else to do besides call the cops, as there is an unfamiliar man trying to get into the house hours after our requested time, so to us it could not have been muddy paws. I've come to realize that Jena sent someone else to my house, and hours later - unsure why she made this call on her own. I tried calling as the company's phone number is listed but of course no answer. I begun to exchange emails with Jena leaving her my number and asking her to contact me SEVERAL times without her reaching out. By the time the cops got there, the man was gone and no where in site. I've asked Jena to inform me on what the male dog walker was wearing so that we would no if it was him or someone else trying to break in. she was not responding to me and I was rushing on my way home at this point to make sure everything was okay. I get inside my home and find a cell phone on the kitchen counter (apparently the dog walker locked his phone inside my home and was unable to get back inside since the code to the lock was on my profile online). And I see Jena texting the dog walker "Prefacing this by saying ***'s owner and father are nuts: Can you please let me know what..." "Can you please let me know what you had on today so I can deal with these lunatics?" Jena, the owner of Muddy Paws, referring to my family as nuts and lunatics. I wonder how she would have acted if a stranger was trying to break into her home to get his phone back when no one communicated with her that the original dog walker was unavailable and that no one was able to come at the time requested. Jena is a poor business owner. Her mannerisms are outstandingly upsetting. And how she treats her customers is so shocking that I'm surprised she is still in business. Ive read many reviews of her company after this incident and I cannot believe I was blinded to all of this. I most certainly will never use muddy paws and I do not recommend it to anyone. For Jena's lack of character and care for the world and people - she should not be running a business.

Having fun at Muddy Paws!

I'm updating my review b/c I've now been using Muddy Paws for 10 years!! Jena & her team are great. I originally had a regular walking schedule a few days a week - but now I primarily use Jena for overnights b/c we travel a lot. I can tell you, when I take my dog to Muddy Paws - she KNOWS she's going to have a good time. Despite her separation anxiety, when we get there... the tail starts to wag & she rushes the gate to go play with her puppy friends. Jena provides updates on how she's doing, gets back to me when I worry & is a total professional. She has NEVER turned me away & has ALWAYS found a way to accommodate my schedule. And this from a woman juggling a young family AND her business. There are only a handful of people I trust with my dog & Jena is one of them. I've had a professional relationship with Jena / Muddy Paws for over a decade & we have never been disappointed. Below is a picture I got from a recent overnight, she's playing fetch.... I mean, look how happy she is!!

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Jena H.

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Review Highlights - Muddy Paws

“Jena has also been very responsive to emails and messages and is very helpful in arranging Max's walks.”

Mentioned in 27 reviews

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A Better Way Pet Sitting Service

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I don't usually leave reviews, but this totally deserves a perfect score!…read more We have 2 "high anxiety" rescue dogs who require attention, consistency, compassion, and love. Jason and Gaby have been our daily walkers for over a year and a half and are really perfect for our girls. Each day, the girls are walked 30 mins in the neighborhood. It is the best part of their day! Jason reinforces good habits and control over excitable dogs. I appreciate that he helps train them and gives lots of affection to both. Gaby is also very great with them. I like how they leave notes on how the walks went every time, including when they went to the bathroom and when they got treats. Communication is excellent and they are very flexible in working with our schedule. Best of all, they really connected with both us and our dogs. JC Dog Walkers are BY FAR the best dog walkers we have ever had in the life of our dogs (who are 6 years)!!

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Muddy Paws - dogwalkers - Updated October 2026

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