Thanks again to the staff for helping me find the right food for my girls.. The Team works as a…read moregreat pairing with the individual needs of their customers..

This is a review of the website, because we never got to the store. We tried to order items for…read morepickup at the Arlington location. The website says you can provide an email, or checkout as guest. No you cannot checkout as guest without providing an email. The website's chat was useless, asking again and again for the information we had already provided: the items, the cart #, that we wanted to arrange to pick them up at the Arlington location. Chat needed to know our zip code so it could find the closest store. our home zip? work? which work zip for us, mine or my husband's? how about trusting that we know that we want to go to the Arlington location, and that we know what we want to buy and we've already put it in our cart? Sheesh. Will AI save us from such annoyances?

I'm reviewing only for the grooming service. I had a really…read morebad experience at PetSmart that left my Cavalier KC traumatized and in the ER; you can imagine I was pretty anxious in taking my baby back to a new place. Daniella is the only groomer there so she personally takes care of each dog from beginning to end. I explained all that had happened in the past and she was super understanding, texted and kept me updated throughout the service until the end plus my doggie looked so fluffy, cute and well groomed! I'm definitely going back to her! The price is also very reasonable so a plus on that as well! Thank you Daniella!

I no longer trust Crate Escape to care for my dog…read more Our dog had gone to the Crate Escape since he'd had his shots. He was well cared-for, and enjoyed going there. The last few times we brought him there, the staff was clearly under-trained and awkward with him. After one pickup, we noticed a nasty abrasion on his skin with some bleeding. I got an "oh gosh, we didn't notice that", and a followup phone call that meant nothing. They have switched to an online booking system that's poorly designed and a pain to use, very different from the days when you'd just call and make a reservation. I strongly recommend avoiding these folks. They used to be great. I would have gone out of my way to bring in more customers for them back then; all the good will is gone.

River dog is amazing. My dog looooooves it here. He literally knows when we're in the car that…read morewe're going to day care and he runs towards the door - he hears his friends barking and is eager to join them to play! The staff are all amazing and do so well with the dogs - you can tell they are passionate about taking care of the pups. They're also extremely nice and accommodating. I can tell they really love my pup. My dog is a little guy and he loves playing with the big dogs, and I trust he is safe in river dogs hands. He plays the entire time he is there, he comes home exhausted which I appreciate added a long busy day I love that they're open 6 am- 7pm - it's handy for my long days at work. There's always street parking available too. Definitely recommend River dogs if you are looking for a day care for your pup! The price is also pretty good compared to other day cares in the area/cambridge!

Finding a daycare for your furbaby that FEELS right is tough: some are too expensive, some are too…read moremuch like a kennel, some have facilities that you don't like, some do a lot of crating, some are poorly staffed, the list is endless... Dogs for Days is none of these things. It checks all the boxes you need: clean, affordable, safe, staff that loves your baby like they're one of their own pups, 24/7 staffing, and CAGE FREE -this one is really important because there are a lot of places that advertise hotel suites for your dogs but honestly those are just fancy-looking kennels... great if your pup is into that and is comfortable sleeping alone, not so great if your pup is used to snuggling with you in bed - ANYWAY, I digress. We started at Dogs for Days when our puppy was about 9 months old, and when it was still Paws Up - our doggie loved it, we liked it but we weren't thrilled. We were thinking about switching to another daycare when Nick and Michelle took over. Katie, one of the staff, told us that these new owners (whom we hadn't met yet) were amazing and truly dog lovers. Okay we thought, let's stick around and see how this turns out. THANK GOD THAT WE DID. In the last 4-5 months, Nick and Michelle have created a place that we honest to God would be lost without. They, and their staff, go above and beyond to make sure that you feel 200% comfortable leaving your dog with them for a few hours to a few days (or more!). They will text you pictures, give you updates, email you, facetime you, whatever you need when you're away from your baby. Unfortunately this year our puppy Mila turned 1 the same weekend we had to be out of town. What did Dogs for Days do? Well I'll let you look at the pictures and see for yourself - birthday bandana, a handmade birthday sign, and constant updates to let us know that she was having a wonderful time. These are the types of little things they'll do that are truly wonderful. They didn't need to do this but they did it because they knew how much it meant to us - probably more than it meant to Mila haha I've personally seen Michelle work with a family who had a dog with a disability to help them socialize the pup and make sure he (or maybe she) has a happy and well-socialized doggie life. Could they have just turned the family away as so many other daycares would do? Probably, but they didn't and that's what matters. When a dog in the area that they knew went missing, Nick was out there every day helping to find him (don't worry they found him so it's a happy ending!). My point is that it's very hard to find people who understand your connection to your dog(s). Dogs, cats, other pets...they're family. And when you have to leave them for work or a weekend or for whatever reason, you want to feel like they'll be treated like family. We leave Mila during the week week knowing that she is going to have a great time, that if something happens she'll be in good hands, and that she's happy - which makes us happy. We leave her for longer periods - weekends - knowing that she can sprawl out on a couch or bed surrounded by other dogs and most importantly, A PERSON. We know that she won't be scared in a kennel all by herself, and that if something goes wrong there is always someone there for her. Although full disclosure I still cry every time we have to leave her. If you're anything like us (and I suspect you are if you've read this very long review about a doggy daycare), then your dog is like your baby and Dogs for Days is the best for your baby.

I can't speak to the quality of service, so this review is a description of my failed attempt to…read morebook an appointment. I went to their web site four days ago and filled out their new customer questionnaire so I could book a grooming appointment. According to their web site, this is the only way to book. As of today, I still haven't received a response, which is disappointing because my dog really needs a groom. So I guess if you're a new client, you're out of luck.

ok, so anyways, its time sniffy gets a gentle leader, hes not a very good boy on walks and its for…read morehis own good, too bad we cant figure out how to put this thing on him correctly. hey, thats why there are places like this, to help us, right? so popping back into this place, they recognized sniffy a lot quicker then the recognized us, that happens, we live. so they updated the look and i must say, its pretty nice, also very cheap, not quality cheap, $ cheap! yowza. we just came from petco and although they gave him all sorts of stuff for their 'grand opening" (its been open for years..)go play is cheaper and appeals to the whole keep corporate out mentality. still cant give 5 stars cause even still its pretty cramped in the front part of the store (not the dog play area, thats pretty big)

A balanced review, for store, pets hotel/play dates and grooming. I have a yorkie (yes, I think he…read moreis the bestest of ALL the restest) and have been going to this branch for 5 years now. So, a review: Five stars for pets hotel/play dates! My dog loves them. Tail wiggles and lots of kisses on the way there, fond farewells on the way out. I snuck in once only to see him cuddling with the caregiver during afternoon nap time. I love the attention, care and professionalism of all staff. And the few times we had to leave him at the hotel, he seemed that he didn't want to come back with us A special shoutout to Hannah, his trainer. She is his favorite human ever, and loves seeing her. Yorkies are super smart dogs, sometimes challenging to train. We started with puppy classes when he was only 5 months old with Chris (who is not there any more) and continued with Hannah. What an amazing individual! She gained his trust right away and taught us (humans) how to better communicate and work with him. When we were away, we book some one-on-one training with her too; keeping the dog both entertained and engaged is important! Three stars for grooming. I don't have a favorite groomer, but a couple of times his nails are overtrimmed and he is really scared going in there grooming salon... Three stars for the store. Nothing special. Overall... we are enthusiastic fans of the petshotel. Thank you to all there for great experiences!!

Brought my dog here - mini bernedoodle - for almost a year now and I thought they did an okay job…read moreup until this point. My dog had a full bath and haircut that was $125 (including tip) about 10 days ago and she's been having trouble eating since. I have her scheduled to go to the vet for the second time tomorrow because we just found her nail like this - full grown into her skin - and infected, which has made her sick (it was difficult to originally see because her paw fur is white). Not even the vet on our first visit noticed - but it's the groomers JOB to notice this AND cut her nails. I didn't even think this could possibly be a reason that made her sick and for the groomer to never mention this to me is insane - her nail did not grow like this in such a short period of time. Would not recommend, will not be bringing her back.

I worked here for a couple of months . I was treated very differently from all the other staff …read more Being the only POC There I always felt singled out and picked on . When I complained about a coworker who was I guess was of superior gender and race I was fired . This coworker talked down to me and made me feel less than after only working there for days ! When I took this to managements attention I was portrayed as the angry black woman and was fired on the spot without any type of warning or write up . It's sad discrimination still exists in 2021.

My pup went here for two years. We had an absolutely wonderful experience and I wrote two glowing…read morereviews about both management and my dog's experiences during that time that I've now taken down because this place has changed. Four times when I went to pick up my dog the manager appeared to be under the influence, slurring words and dropping items, and when I reported it to the daycare owner I was told there was no evidence. During that time, my dog got attacked by a dog who I was told (by the manager) had a history of causing incidents in the playroom--they allowed that dog to return the very next day until I reported the incident to animal control, after which the manager told me she felt "sad" that the dog who attacked mine was not at the daycare and that she needed me to understand how sad she felt. Meanwhile my dog was seriously hurt to the extent he needed emergency surgery to repair the damage, and obviously we no longer go here but six months later we are still dealing with the repercussions. I was appalled by the way things changed here and the lack of accountability and responsibility. I've since heard from other dog owners/clients and also a former longterm employee about incidents swept under the rug. A place that once cared deeply about each pup in their care became a money-hungry establishment with unkempt floors and ceilings falling apart, and dogs getting hurt, and lives irreparably changed in the process. What a betrayal to the people who put their trust in this place.

We've had two dogs now work with Nick, Karen, and the K9 staff - both for training as puppies and…read morefor daycare. The entire staff is amazing. They take such care in what they do and truly understand dog behavior. They also make it really easy to understand the needs of our dogs specifically and helped us so much to become better dog owners. We love K9 and cannot recommend them enough!

Great facility! Jake is one of the best trainers in this area. He's got 3 dogs of his own, all well…read morebehaved and exemplary in what he's capable of. During the training sessions he has a two-sided approach in which he demonstrates the technique, thoroughly explaining each step he takes and then oversees the owner do the same thing, providing guidance and feedback. He is patient and very comfortable around all dogs regardless of their background. 10/10 recommend reaching out through K-9.

Dr Willis is amazing. She is so patient, smart and caring. Not to mention very detailed and just…read morethe right person to care for my cat who has had eye issues since she was a kitten. I am very grateful for her expertise.

I was referred to this vet because I was told that my difficult cat might prefer a cat only…read morepractice. Dr. Nannig is wonderful. After a little gabapentin, she was able to give him a full exam.

My Black Lab has been going to the Dog Scoop for day and occasional overnight care for more than…read morefive years. I couldn't imagine taking her anywhere else. They care for a large number of dogs each day with great space both outside and inside. And even with the many Black Labs they have, they always greet her by name. She literally dances with joy every time I ask if she wants to go and play with her friends. I couldn't be happier with the care she receives.

A great experience for my pup so far! He's a rescue and stilling training for separation anxiety…read moreand crating and the dog scoop is a wonderful option for him to spend the day with great pups and people! There are always dogs and people present (even overnight) and the pack model seems to keep things stress free. He goes in excited and comes out ready for a good nap! Really appreciate that we don't have to reserve day care in advance and looking forward to trying out boarding.

We love Melissa and her staff. We have been bringing our dog Nash here since he has been 3 months…read more He goes here 2-3 times a week and jumps out of the car to go meet at the gate. I would strongly recommend The Dogmother to any and everyone. Rates are great and your dog could not be in better hands.

We are so grateful for Melissa and the care she gives to our rescue pup! Our pup was not a good fit…read moreat other daycares, and the care Melissa provides has allowed us to keep her. We highly recommend her service.