I had a ride scheduled with Veyo for a medical appointment. I called them the day before to confirm that they would be picking me up. But no one ever showed, and Veyo couldn't even tell me what was going on. Then they called after the fact to say they were sending a driver. I actually had to explain to them that they had already caused me to miss my appointment and there was no longer any point sending anyone to pick me up. DUH! Another time I was treated in the ER for a chronic condition that I have. After being discharged, I was told that Veyo would send someone to take me home. Guess who NEVER showed up? How do these crap companies even stay in business??? read more

My rides are consistently late. I never receive text messages regarding my rides. I have complained multiple times and contacted IT; still not fixed. Twice now I have had male drivers be rude, aggressive, and flat out yell at me. The driver claimed he called me 3 times. I showed him my call history which showed ZERO inbound calls from him. Caught him in a lie Your drivers are working with people who are part of vulnerable populations and should behave professionally and with compassion. Veyo needs to do better. Veyo is the only service my insurance will cover so I am a hostage to your service. read more

The worst transportation company ever!! They don't put any money back into the company and their operating system is horrible. The employees don't care about their job or the person at all and half the drivers are lazy and cancel the ride after 30 seconds. In my opinion they need to be shut down and all fired. I have to deal with them 6 days a week and it makes for a horrific morning. read more

2 major issues here on March 18th 2021 at about 115 pm I was on the i10 and sr 51 interchange with a driver merging onto the 51 north and the driver nearly got into an accident with me in the car and I have severe anxiety issues and he thought it was funny as hell he looked like he was either high or drunk from drugs or alcohol and not paying attention. Issue number 2 your driver that took mr back home at 3.pm on March 18 2021 from my. Clinic I get in his van and.it stinks of ass pussy farts piss and buttcrack like they don't even bother to sanitize their vehicle after each trip its foul smelling and not sanitary by any means its not health for people to ride In a vehicle that stinks like that and he let me out in the middle of the road very unsafe bad customer service im really reluctant to get into any veto car in the future at all because its not right Sarah k the so-called business manager at veyo doesn't care because every time I get into a veto its worse every time and the only thing she says to people on here is " if u want a formal response contact your insurance" nah bitch veyo gives us the rides we should not have to contact our insurance companies for a formal complaint about veto they go directly to your company because u provides us the rides not out insurance companies its not on them its on you read more

Unbelievable company to work with. Most of the clients are wacked drug addicts, Alcoholics, mentally ill , would not recommend working there. And they cannot keep good drivers so most of the drivers that are there are nasty. Their cars are filthy and I would never use the service. read more

Veyo is now owned by MTM another medical transplant company that has its own drivers. They bought Veyo to build their company and run Veyo into the ground! They refer to the Veyo drivers as road scum. They only give the Veyo drivers that work for MTM the good trips. Meaning you will get paid $1 per mile for only the time the customer is in the car. Average trip for Veyo driver not part of MTM is 3-5 miles. You topically will have to drive 13 or more miles to pick up customer. Do the math! A nickel a mile! And it will take you 45 minutes or more to complete the shenanigans. Five dollars an hour does not even pay for the gas forget the wear and tear on your car and money to pay bills. The day of Veyo being a good company to drive for are GONE forever read more

One star is too much. Veyo has repeatedly left my minor son attended. They picked and dropped him off at a therapy appointment on the wrong day, after hours and the office was closed. Driver left him unattended and abandoned. Today, the driver did not pick him up on time. He's been at the therapy office for over 2 hours waiting. read more

Patients don't show up they cancel after you've driven 8 mi to pick them up and I don't know if you know about the economy but a dollar a mile doesn't buy you very much in this world right now you don't even get really paid for your time let alone your gas or the wear and tear on your vehicle so yeah I can't even reach support for issues I've been having so if you need to make money now this is a waste of your time cuz it's a waste of my time do not recommend!!! read more

Suck! I had planned a trip with my insurance 1 week prior. Time came for my Drs apt and they didn't pick me up! A driver of theirs called me 1 1/2 hour after they were supposed to get me. Shitty company!! Plus my wife, who's my caregiver said that they always do that with another client of hers. Get it together Veyo, or another company will replace you! read more

They are the worst transportation company that not punctual and the dispatchers are rude and there's nobody to talk to and this company you have to go through email. There's no phone number that you could directly talk to these people a bunch of fraud people. read more

I would like all the hours of my life back that I have spent on the phone fixing problems. An hour one day thirty minutes the next day twelve minutes the day before that. It all adds up to a very long waste of time. If I was getting paid 15 dollars an hour for the last three months veyo would owe me 1,000 dollars. Fix the problems veyo. If I cancel a trip then cancel it , please don't send a driver it's a waste of my time and theirs. Stop sending drivers an hour early!! It wakes me up and then I end up being late because it takes me thirty minutes to fix the canceled ride. Oh and yes I did file a formal complaint, I even emailed your company. Cut and paste responses. Does anyone really care? No because you get your money from the insurance so the customer doesn't matter. Your drivers are great but the call center people are the worst people I've ever dealt with in my 30 years of talking on the phone. I call and either get hung up on or someone doesn't speak English, one will send me to member services and another will call for me. Some approve to add a stop and others put you on hold for 30 minutes. You guys have made me cry more than anyone ever has over a ride and getting to my doctor. It can't be this hard. Quit trying to profit every penny and hire some decent people on the phone. If you make changes to company policy like 15 minute leeway to an hour send out a notice in the mail or even a text. Instead of changing the rules and leaving people wondering what's going on! Properly educate the people who work for you on disabled people and that it's their right to have someone help with a cain or walker and that a driver can't leave them if it takes more than 5 minutes to get out to the car. It's called disabled for a reason, most of us can't move that fast and don't deserve to be left. Thank you for your time. read more

i love the generic " we value your safety and opinions" responses. this company needs serious help. they must donate campaign money to the right people to have not been shut down. dispatch is a joke, none of them are trained. lots of drivers cars smell like smoke and they are rude.(not all). they love to make you wait. hopefully you are not elderly and have to wait outside when its 100 degrees. NO WAY should this be how people who are already struggling should be treated. (save your generic comments about caring about patients) and do something to improve your company. a 4 year old can do a better job. read more

UPDATE: the service has considerably improved, the drivers are now mostly their own in cars marked Veyo, and they are on time most of the time. The cars are almost always clean and some are real nice, like today I was picked up by someone in a Tesla. However, it does still take 1-2 phone calls and making sure the person you talk to sends a message to dispatch if the ride does not show at the designated pickup time. Calling them sooner rather than later if you do not get a text with your driver's location at or before your pickup time seems to be the best way to get service. Be on the line by the 15 minute mark after your pickup time. Phone waiting time has gotten better with the automated system handling booking, but still no online booking and same-day booking is limited to urgent care.. This service has taken over transportation for my health insurance and they are decent but worse than the former vendor, ALC, not to mention a bit more dishonest. Their website brags about their technology and that they don't use "consumer ridesharing services." I presume this is done to help them differentiate themselves to win more contracts but is not true, at least in Southern California. This is how it really works: their app requires login info they can't give you and your insurance doesn't bother to, so you have to call to schedule. When you call, there is usually a wait of 3+ minutes. They then tell you that if you don't call 2 days ahead of time, they don't guarantee you a ride. ALC took trip requests same-day and when they started offering Lyft service, sometimes with only an hour's notice, which is critical for last-minute appointments. I have figured out that this is not because of a limitation in Veyo's service but rather an artificial scarcity tactic to make it seem like their rides are hand-crafted to for the needs of medically fragile patients; but in reality, the "providers" they use and give you a name and phone number of largely just call Uber or Lyft for you, which Veyo explicitly says they don't do. Not that there is anything wrong with this. I WANT to have Uber or Lyft because it's more efficient, but be honest about it and let me book rides when I need them and you can deliver them. One "provider" said they were all booked when I needed to be picked up sooner from a therapy center to be taken to urgent care because I was acutely ill, then called an Uber to pick me up 45 min. later to take me home rather than to urgent care. Stop playing games Veyo, be honest, and get people to their appointments. read more

Veyo, working in the Arizona market as a provider for insured medical transportation, is a "middle-man" agency poorly managed and criminally owned. Based on the level of service and training demonstrated by the company's frontline staff, no quality resources (i.e. money) are being funneled back into the organization. Telephone queues have become longer each year and ever more complicated. One wonders if that's a flaw in their system or, a devious way to limit "wasteful" customer interactions. Additionally, every attempt to reach a level of management high enough to create actual and meaningful change for the individual Client is met with a long "hold" which will eventually bring the user right back to the beginning menu - and the Veyo ordeal continues. Grievances filed with my insurance company come back reporting "no trip was ordered" by Veyo as the reason I missed my regularly scheduled AUTOMATED appointment. Veyo also sends company's with wheelchair vans of very questionable service quality, I have refused transportation a few times due to van safety. Veyo apparently didn't report this event for their records. In short, Veyo should be investigated by both the state of Arizona and the Federal government for it's veiled distribution practices concerning transportation trips throughout the state, quality considerations when assigning transportation trips and a full corporate audit by the state of Arizona and Federal government. Removal this "middle-man" blight from the American health care system would greatly benefit all parties concern. Thank you for your time. read more

High ratings are false and produced by employees and associates. Highly unreliable and when they don't show up on they don't let you know. Highly unprofessional and inconsiderate company read more

Yesterday my son had a urology appointment with the medical transportation being provide by Veyo. We received confirmation of the pickup time the previous Friday so we were not concerned about the transportation. In our conversation with Veyo, they told us transportation would arrive 15 minutes before to 15 minutes after the time. When our son's pickup time past, we called Veyo. We were told 15 minutes more. We were told to call back in 10 to 15 minutes. These calls went on repeatedly and still no van. Finally, they Veyo admitted they were not coming. This is a terrible way to treat some of the most of the most vulnerable among us. read more

This is happening way to frequently. On June 14, my mom had a Dr Appt that she missed because the driver was a no show. I called my mom's insurance several times who then called the transportation provider which was Veyo. They said the driver will be there in 18 minutes, then 7 minutes. In the second call, her insurance escalated the situation and said a driver will be urgently dispatched. This was at 4:45, her Appt was at 5:15. I called her Dr to report what happened and wasn't able to reach anyone. Even if the driver had shown up, it would have been to late for her Appt. Another time we waited 3 hrs for a ride back to her nursing home after her appointment. I'm going to tell the insurance company not to use Veyo any more. I tried to file a complaint 4x via their website and I kept getting a critical error message so I was unable to send it. read more

This past Thurs I had an appt downtown phx. I needed a ride there and back after my appt. Both drivers canceled me claiming they "couldn't find me". The pickup was on a street right off of 91st Ave btwn bell and union hills. Literally just a few houses down on the right. Easy. The 2nd one was from a dr office that there are constant Veyo drivers coming in and out of in downtown. Simple 7th Ave right off of Indian school up on the right. Again Easy. Easy to find on Google maps. What is really going on is I got two asshole drivers in a row (same day within 2 hrs of ea other) that were also most likely working Uber and or lyft at the same time and dropped my ride for theirs. Apparently it's become a problem with veyo drivers. Well that appt I was going to took me almost a year to secure and I would've missed it if veyo hadn't had lyft take over on the way there. Just made the appt. Just to turn around again an hour and a half later and have another driver cancel my ride. Veyo finally found me another ride. But the office had closed and I had to stand outside in 116-117 degree weather for an hour waiting for a ride that was scheduled to puck me up within ten min after my appt. I only used veyo bc the ac went out in my care in the middle of a heat wave. I'm gonna have to find another way from here on out. I'm pissed and I'm not putting up with that shit again. VEYO rein in your drivers. I don't know if you realize what they are doing by taking uber/lyft jobs over veyo is...so let me tell you. It's Classism. They're going with the more profitable job. Better becareful. This keeps up you could have a lawsuit on your hands.​ read more

This place is just a complete disaster. First off I'm really not happy with them not sending a courteous text anymore and o tell me a driver is on their way so I am aware. Secondly when a driver does call when they arrive since I dont have their number and if we finish a call I have no way to call them back if there are problems. Case in point a few weeks ago I arrived at my doctors appointment today and realized as soon as I got out that I left my phone in the car. I had to call Veyo and had to go through the long 10 min process of almost like I was booking a ride just to get a human being. When I finally got to talk to someone I was assured that after my doctors visit they would be happy to take me to the Veyo lost and found then home. However when I called back they said this wasnt the case and now they said I have to find my own way back to the Veyo lost and found just to get my phone back. I need my bloody phone for work and yes it was my fault for forgetting it but pretty sad they can work with me when I did call them immediately after I realized this situation which wasnt more than 10 min after my drop off. Look I get drivers may be busy with other rides but something needs to be worked out when I was again prompt on getting my concern in and was lied to about what info I received. Needless to say It took them two days almost 2 1/2 to get my phone back which means I miss work because I needed my phone in order to work and I even informed them of this matter in the urgency of why it was so important. Veyo acted like they didn't care. And good luck getting service!!! you may schedule a ride but you better make sure to keep checking on it because they'll lose your appointment for a ride. I just had it happen two week later from originally the phone incident and was almost late to a doctors office visit. I can't afford time off beyond what I have. Then I'm told when they could reschedule it so I could get a ride today oh we might not have a driver. What??? You screwed up and I made the appointment two weeks before today. Then they tried to say oh because you didn't schedule any 48 hour. Now you're going to have to wait longer for a ride when I scheduled two weeks before on this trip and they lost it and can't fix their own mistakes and try to punish me for it. I heard the speech 3 times from them on the ride to the hospital and twice trying to get home. Which made a doctors visit that should've taken no more than two hours take me almost 3 1/2. Then they had to even send a Lyft driver instead of a Veyo driver because it was almost 5 o'clock and they close at five and they only did that because I screamed a riot over it. If I had it done that I wouldn't even have had a ride it all home You even have to call in for anything such as updating your rides, needing to ask any sort of question or the likes. And get ready when you do this because you're gunna have to start like you're scheduling a new ride spend 10 minutes of your time just to find all of this out and then they tell you you might not have a driver? Worthless excuses for no customer care. read more

This medical company never showed up to pick my mom up from her medical appointment on a chilly night she sat outside and had to resort on family using their old van to pick her up out of her wheelchair and transport her this is shameful and that is why this company has a terrible review I am also reporting them to the Better Business Bureau today read more

I go to a partial hospitalization program. Another patient told me about Veyo. I take medication that makes it hard for me to drive. I can't afford to be driving around. They have left me at the program 3x's. I am anxious through out the day wondering how I'm gonna get home. read more

I am disabled, and Veyo medical transport is a supposed "benefit" of my CalOptima OneCare insurance. I had an incident with a reckless and abusive Veyo driver named Emiliano in September. The driver was late as well. When he started yelling at me, I picked up my phone and told him that I was now recording. He continued to yell at me, told me to "be quiet," and more. I put the recording on YouTube as published but unlisted, and contacted my insurance company to file a grievance about the driver. I gave them a detailed account of the incident as well as a link to the video: http://www.tinyurl.com/myveyodriver. They copied the link down and read it back to me. I am now in receipt of a letter from my insurance company stating that "Veyo is unable to substantiate any verbal conversation that occurred in the car between you and the driver" and that Emiliano is a "great driver for Veyo." So now I'm making this video public. I chose to keep it uncut and included timestamps to the particular comments for easier navigation. Please view my video and share with others who may be considering CalOptima OneCare or using Veyo. read more

My 95 year old wheelchair bound mother was transported for a brief medical procedure yesterday After the procedure when she called for her return trip she was told no one was available to bring her back She was left stranded as they said they had no one available the rest of the late afternoon. Fortunately family members were able to get to her but this was not only very scary for her but also unsafe as no one has a wheelchair accessible vehicle. This seems so very wrong. She should not have been picked up if they had no one to make a safe return. Don't use this company The worst read more

Absolutely trash! Never on time and always seems to be confused as to why they can't do their job! The worst! I wish I could give 0 stars.

As a driver it is better then many of the ride share companies but all have no benifits. The gross is good but the net is not what people think after gas especially a suv and repairs ss etc. But as a retiree it is a great job to make some xtra money and not stress out to much. read more

This is how the Veyo driver parked at Trader Joe's. He was waiting in the car taking up a handicapped spot without a placard. Another handicapped guy could barely get around him to get to his car to the left. This company needs to teach their drivers how to park properly! read more

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I drove for them for 1 day. It took that long to see that it was horrible. As a veyo driver most of your trips will be no shows, all of the customers phone numbers are wrong or disconnected. You are driving around sketchy apartment complexes picking up drug addicts taking them to meth clinics. I thought I would be picking up old ladies for Dr visits.. It was ridiculous. All you get is $1 per mile. Veyo makes millions from the state on medicaid and they pay the drivers pennies. Trust me you are better off with instacart or doordash. Stay away. read more

These people are awful! The company is run like Uber or Lyft without the professional service. The drivers use their own private vehicles. They stranded my 84-year old mother in Glendale, Arizona in the summer heat until my mother agreed to pay $25 cash (when her insurance company was supposed to pay) and then refused to give her change for $40 after taking my mother to the ATM. Unethical, unprofessional, and unreliable. STAY AWAY!!!!!! read more

I have revisited the idea of driving for Veyo multiple times. Never have finished the on-boarding process because the reviews seems to only be spiraling downward. I love the concept but cannot fathom fully on-boarding with Veyo. read more

It's a shame that Insurance companies are using this service. So sad to see our patients waiting in the lobby for long periods of time or worse yet outside because it's past business hours. Veyo, your reviews show you need to seriously clean up your act before one of these patients passes away from extreme heat exhaustion or they attempt to walk home or worse yet take a ride from a stranger. We wish you the best of luck and hope you are working on improving your 1.5 stars. read more

Veyo lost my sister's wheelchair when transporting her to dialysis they will not return phone calls they do not have a number to call and we need the wheelchair returned read more

Very rude drivers they text and drive and they expect us to give them directions. They speed and swerve they don't go into locations like they supposed to they get abusive when we tell them we aren't going I have had drivers drop me off at a gas station because they didn't want to take me home because the people from different countries especially the men treat women like they are nothing we are supposed to just shut up in back seat this is America not some other country. I have had drivers who try to touch me. They are abusive and when I complain to veyo they keep sending same drivers and blame me . I think Mercy Maricopa needs to sign on with different people If you are not a long ride they will cancel your ride and sometimes it hours before you get another one veyo is the worse cab service ever read more

DO NOT DRIVE FOR VEYO: As a driver of Veyo, I was hesitant at first but when I got the hang of how the app and pay worked, it was average, I would say, but as I continued, I soon figured out it wasn't worth the headache. I drove for a whole entire day and then maybe two days that were just half days of driving and only made 300.00 so that was not worth it. That wasn't the real issue, on a really snowy cold day, A text came through and stated: "Thank you all again for a great day. We appreciate your efforts in making sure all the trips get completed (This part here tells me this was meant to go out on this cold snowy day) and hope you will all keep up the effort moving forward. We have seen a drop in the number of drivers as the afternoon progresses, so we are going to offer a $30 an hour guarantee between 2:00pm and 4:00pm. It is also a good opportunity for those of you who haven't taken advantage of the hourly guarantees. Now people this was sent to me by Veyo dispatcher Brian in Milwaukee, WI @ 3333 N Mayfair Rd. on Tuesday at 12:40 p.m. so I proceeded to prepare myself to get out in the cold and go get the people for that amount. I sent a clarification text back reassuring I fully understood the assignment and then another "OFFER", text came through stating, "Thank you blah, blah, blah, key words, just a reminder that we will continue to offer a $25/hr guarantee to all drivers that are actively logged in and have a 90 % acceptance rate for the day" end quote, (That statement had NOTHING to do with the first offer of 30.00 from 2 til 4,) Now after going back and forth with Brian on text I said no worries I will come see you. Soon another text comes through stating: This is clarification that it was meant for the snowy day: "A big thank you to all of you who have been braving the streets today to get out members to their appointments. We still have a bunch to go so we are going to add another $3.00 to the incentive until 3:30. That is $10 per completed trip and $7.00 per trip from 3:30 to 5:00. Radar looks like the snow/sleet/rain should be ending soon." End quote. Now while I am in Brians office he tells me "Oh that text was from the month of January, I don't know why you received that text", immediately I knew Veyo was full of sugarhoneyicetea, the words that excused him from having to pay the 30.00 an hour from 2 til 4 then on top of that he said well you had to have excepted all your rides and you didn't, mind you I was on the phone with him and had just come from two cancellations, but had been excepting rides the entire two hours, then he really dummies up and says: you had to have a 90% rate for the day", I think some people just really think everybody is dumb but them, so Brian took two different texts and put them together to say the 30.00 offer is the same as the 25.00 offer though it was two different text messages two different offers but the time offered was from 2 til 4 NOT ALL DAM DAY!!! This fueled me I had to leave so I won't go to jail over 60.00 HE WAS NOT WORTH MY EAR ANYMORE. I KNEW I WOULD NO LONGER DRIVE FOR VEYO THEY ARE A WAIST OF LIFE/TIME/ENERGY DO NOT SUPPORT VEYO DO NOT DRIVE FOR VEYO YOU WILL BE LEFT HANGING... HALF THE CUSTOMERS I PICKED UP COMPLAINED THAT THEY WERE WAITING ON SOMEONE FOR TWO HOURS. SOME LESSONS IN LIFE I CAN DO WITHOUT VEYO WAS ONE. DON'T BE THIS DESPERATE TO EXCEPT THE BS PEOPLE WILL THROW AT YOU TO MAKE A DOLLAR. BRIAN IS FULL OF HIS OWN MENUER AND HE KNOWS IT. I JUST STOPPED GOING OUT AFTER I MET WITH HIM WHY WOULD I MAKE YOU MONEY AND LET YOU KEEP THE MONEY YOU OWE ME. read more

I like working for Vejo, patients are nice, appreciative and polite. I just wish the drivers could be given a number to call for problems where they speak to a person who can help them instead of getting a answering machine, leaving a message an not getting a response. It would be beneficial for those on the road trying to do their best. Thanks. read more

This is the worst transportation company. We have a blanket request staying the days and times transportation are needed. They show up really early, late or not at all. You will spend more time on the phone or leave work to get your loved one. Today the driver flat out refused to go into davita and help a disabled man to his car. He feels it's not his job even though the order requires this step. Don't work in a medical industry if you are unwilling to help. I was out in contact with Linda i believe from Veyo. She told me they do not take complaints. She was unwilling to answer and questions and kept telling me I need to talk to Mercy Care. Apparently they do not know the laws of ADA. Without warning she transferred me back to mercy care who is not the issue. It's your poorly ran company that is at fault. DO NOT USE VEYO as they are unwilling to fix their mistakes or follow any applicable rules or laws. They will absolutely not want to talk to you in order to keep their team from getting in trouble. Stay away!!! read more

I know i said i would never take veyo again, but this was an emergency. I got out of a 24 hour observation from a psych clinic. I've been having a really hard time lately. My clinic made the appointment for them to pick me up from hospital to go home. One of my case managers was there at hospital to talk with me to see how i was. I told him that i would tell the driver that i have a FEAR of the freeway and going over the speed limit from drivers that hit me when i was driving. My case manager said he would tell them and the driver agreed to take streets and stay at speed limit. I told driver the speed limit was 35mph and she continued at 45+mph. Then she said you want to get out. I said YES. Took two buses to get home. Today i had a follow up appointment at clinic. They called for veyo, he showed up and i told driver he had to take streets and stay at speed limit. He said he had to do what the GPS said. So he was going to take the freeway. I did not get in. Called clinic to get new ride because my appointment was in 1 hour and it takes just over 2 hours by bus to get there. I left to go and do the other things i had to do. Walked to bus stop and waited 20 minutes for bus. Got on at 130 and driver finally called saying he was there. Never got a text saying he was on the way. Will have to reschedule appointment. I will be taking bus and calling my insurance company to make my complaints. I really wish i had the money to buy them. I would get all new drivers and they would really have to clean there vehicles. They would call or text saying they are on the way and when they get there. They would get out and open the door for client and close door nicely, they would ask if the temp of car is ok and fix it to clients liking and ask what radio station the perfer. When they get to doctors office, again they would open door and help you in/out if you have trouble with that. They would thank you for riding/choosing veyo and send you a return notice for trip home. They all would be dressed and clean nicely and vehicle will be clean from any food wrappers/cups and any other debris. I would even put in cameras and audio to see/hear if they are doing what they are supposed to be doing and to make sure that client is safe. And if there is a complaint, i would review tape and if they did wrong, they would be suspended and reread how to treat others. Another complaint on that driver and he/she is out. A formal apology will be given to client saying what action was taken and i would give client a gift card for there trouble. That's my ideal company. read more

I would be surprised if all drivers get background checks. Perverts and life threatening drivers- but not all. If using reimbursement option, make sure to have proof you sent in paperwork and signatures needed. Several ways to submit. But like mtm, veyo owes me money. $500 mtm and little over $300 from Veyo. Submitted info every way it can be, more than once. I have disadvantage because I can't afford a lawyer, but have been working with a program that's trying to help us get the reimbursements. Running out of money for food, shelter, and costs getting to my appts and back. Most my specialists are 2hrs away (about 100 miles) but have ones 200 miles away too. That's after going through local ones. Submitted for ER visits near an hour away and informed that normally they cover only one way for ER trips. I had already told them I wasn't taken there by ambulance each time. Great idea for program, but people running Veyo and mtm are thieves. Making money off the poor by not paying reimbursements. Depending on what you're calling about, employees are better than during mtm days. Beginning of Feb 2024 it'll be MTM again. My health isn't getting any better, many trips needed in future. I don't want to be put in danger again by being picked up or miss anymore appts from no show drivers. One time was the scheduling dept fault. I lost one of my doctors for too many late arrival and missed appts even though not my fault. read more

Lets start at the beginning. My initial thought of Veyo was absolutely terrible. 3 appointments scheduled more then 3 days in advance, No driver ever showed up to any of them so i missed 3. Then i had a few that were acceptable, Although did have one of the drivers tell me not to tell anyone he was smoking while driving, while also on the phone talking about amazon delivery side job to one of his friends.... Then today happened. If i could give negative stars i would. My ride to the doctor with symptoms of you know what including pain fever and cough...... driver shows up over 20 minutes later after someone "stole" my first driver / ride. Then I call for my return trip, and am told to call back in 45 minutes to see if a driver was found. And absolutely no call, so i call them and inquire, note: this entire time i have been overly nice about the situations and current one, im told to give it another 45 since they were still actively looking i guess. So again, i wait another 45 minutes and call back, they are still looking, yet no success. Nobody showed up, or called me for literal hours, to the point that i had to walk home, in the cold, and dark, both of which i was unprepared for. 6+ miles home with arthritis, joint issues in general, including both knees have previous injuries, and so many more physical issues and that doesnt even touch the mental illness that was going crazy the entire walk home alone. Veyo is by far the worst company when it comes to both transportation but also customer support. No compensation or resolution was ever offered in any way shape or form. Barely even apologetic beyond what I feel they are required to say. Got hung up on a few times as well while I called to complain about the situation. By the time i got home, my feet were literally bleeding cuz like i said, i was not prepared, and my fingers wouldn't move from freezing them in place with the arthritis and the cold. Do not rely on Veyo. Veyo, if you're reading this, you're welcome to contact me anytime. As of now though, I will definitely advocate against your company at any point in time due to this experience. Sincerely, A very upset consumer. read more

Horrible company. They dont show up a lot of the time or you still dont have your ride after waiting 1-2+ hours. If you have to be at an appointment at a certain time, then you're screwed. I have had to pay for Uber or Lyft many times because my ride never came and I couldnt wait anymore. If I didnt have the option to pay for other rides I would literally be screwed. It's still crazy what I've been paying Uber and Lyft lately when I'm supposed to be getting free transportation! I'm paying $40+ there and back in an Uber. I did that 3 days last week costing me $120 for the week. I cant keep doing that. It's crazy expensive and I'm forking it out because this company doesnt give a shit to fix their many problems. How are we all saying the same things in our complaints? I would like to know what you are doing to fix these problems? I'm in a Veyo right now and it's my worst nightmare again. The car is shady and it smells so bad in here. I've had many Veyos pick me up in crappy cars with the smell of BO fully consuming the car. Disgusting. There's nothing worse. I don't even get that with Uber and Lyft. They care more about their customers. I got taken home Saturday in a 90's Suburban that was filthy on the inside and drove funny. There was no stickers on the truck identifying it as a Veyo. The driver was a younger man and the whole situation was scary and didnt feel right. The Veyo dispatcher that they keep on site was right there and she even questioned of he was Veyo. I looked at her frightened and unsure and she shrugged her shoulders like she was just as shocked as I was. I got in the vehicle hesitantly but everything was fine. I was uncomfortable with the vehicle, though and regardless, I shouldn't be questioning whether this man is going to take me out in the desert and murder me. This company does a horrible job doing just the basics for a transport company, nonetheless for the medical community. First, the cars need to be nice. Clean on inside and out, not too old because its representing a company, checked for smells, and not too small. As well as making sure the vehicle is in top mechanical shape. Drivers should be taught about self-hygene. When you are in a small space with someone personal hygiene is important. They must shower regularly and they obviously need a dress code of sorts. You need to not allow certain things, flip flops, raggedy t-shirts, dirty clothing, unruly beards. You need to change your system. I dont know how you handle calls but it's all wrong. Drivers tell me theres a lot of no shows. Why? Sometimes I get a text after my ride is booked, confirming, sometimes I dont. Why? I panick when I dont get that text. How do they dispatch rides to drivers? I've had it happen many times that people that put in their return ride request after me get picked up before me. So frustrating! They should have a new system for booking the rides and sending out text updates. The drivers should be able to confirm the ride before driving all the way there. Inspect cars more than once a year and require air fresheners. Common sense stuff. When our rides dont show or arent on time it should be looked into by the company and treated like a big deal. Because it is. Not just over-looked and treated as if it's acceptable and happens all of the time and we dont know why or care. Shame on you Veyo. Your company sucks and is not something you should be proud of. You're hurting the community not helping it. read more

My Doctor's Office was nice enough to arrange for rides to and from their office. I called Veyo because my ride hadn't arrived. They said they would send a driver. I waited for an hour. I called to ask why my ride hadn't showed up. They said they would send a driver but no one ever picked me up. Very unprofessional. I finally got a Lyft. read more