I am waitig for a reply from my contact form I completed I thought they are open 24 hours

I was having a minor medical procedure and hated to ask any of my friends to take a day off from work. My sister works for visiting angels in Florida so I called them here. They suggested this company Envoy America. I just needed a driver and the person had to sit in the waiting room the entire time and drive me home since I had been put to sleep. I just want to compliment them on the whole process! They were very nice and efficient taking my information, sending me follow up emails and the driver called me the night before and morning of. Steve arrived 5 minutes early was very friendly and professional and his car was spotless . Thank you for taking this stressful situation off my shoulders. I felt the pricing was very fair also . Great service for single people like me! read more

Envoy is excellent at picking you up on time but the return trips seem to be a big issue. My last 2 experiences on returns was unacceptable. The most recent trip on 12/12/23 the return trip took over 2 hours to be picked up. As a senior over 55 with health issues made this trip very difficult. They apparently do not have enough drivers for their clients. They pulled a driver from over an hour and a half away to pick me up. Yet, they continued to advise it would be 20 minutes several times. I have no issues with the drivers but I will not use them any more and would not recommend them to any senior due to the very late pick ups the last 2 trips I have taken. read more

I have been fortunate enough to be able to use this service to go to my doctors appointments. They have been very punctual and reliable always ensuring my mask was in place and my seatbelt was fastened. I have no idea who much they cost since I am a research subject and the research center picks up the tab. I know the drivers are all contracts and must love their jobs because no one complains. I give them all a five-star rating. read more

I am autistic and have ptsd and anxiety and before I found out about envoy, it was always a nightmare guessing game who i would get as my driver. Sometimes I get other driver services that do NOT know what they are doing, or their car smells like marijuana, or they drive waay too fast, which is'nt good for my anxiety, I use this medical driver service for all my needs, they are friendly, professional and always go above and beyond. This is and always will be my first and favorite service to use. read more

I was disappointed that no one answered the phone to schedule service although they said they were open 24hrs/day.

I accepted a position as a driver for Envoy America and was given an hour long training via Zoom as to how to perform the service. It was explained to me that I could accept offers from their app for trips. It was explained to me that the trips would have the following information: pick up time / client name and address / drop off location / and pay for the trip(normally $17.00). I was at liberty to accept only the trips I desired to take and was under no obligation to take any trips. It was further explained that if a client was a no show, I would be paid in full for that trip. my first week was the week of 07-11-2022 through 07-17-2022 and I accepted 8 trips for that week. Two were canceled by the client and I was informed the morning of the trip which aggravated me, but was understandable as clients may sometimes cancel at the last minute. Of the remaining six I was able to complete only four. It seems that some of the return home trips are notated as "will call" which means that the client will call when ready to return, even though there is a stated pick up time on the app. This little tid-bit was not explained until I called dispatch and inquired about a no show, as the client was not ready to leave when I arrived. I was told "will call" trips cannot be considered no show because they are slated to call when ready, when I asked about the stated pickup time, I was told that was an estimate issued by the company. After learning the process that should have been taught in training I was careful to not accept any "Will Call" trips again. The next day I had another pick up that told me that they had not been seen yet when I arrived and called at the appointed time. I called dispatch again and explained that the client advised he was going to be another hour or so before he was ready to leave. Dispatch advised me to stay close so I could pick him up when he was ready. I inquired as to the pay I would receive on top of the stated amount for waiting around for 45 to 75 minutes. I was told the accepted amount was all it would pay. I declined to wait and told dispatch that this was NOT a will call trip and I would need this to be noted as a no show. Dispatch reluctantly agreed. When I received my bank transfer pay on or about 07-19-2022, it was for $68.00, but my payroll report which was emailed to me stated the amount to be paid was $87.00. I started calling Envoy that day asking to speak to payroll. I called several times and left several messages. I sent emails to the email address given. None of my inquires were responded to, other that to say that the owner was in charge of payroll, and she has been on vacation. Based on my inquires this person is the wife of the listed owner of the company, and has no superiors or subordinates in the payroll dept., it is her and her alone, and no direct phone number or individuals name is given for that position when asked. It is my opinion that this company lacks in the ability to communicate efficently with its subcontractors who drive for it, thus rendering it lacking. My advice would be to avoid this organization for just that reason as they appear to be a shoestring operation. read more

Envoy goes above and beyond to make sure all of the people we serve through Phoenix Cancer Support Network have safe and reliable transportation to their medical appointments! We NEVER worry with Envoy at the wheel. read more

I recently had foot surgery and wouldn't be able to drive for a couple of months. I knew I would need to see my doctor on a regular basis, but did not have someone who was readily available to make that weekly drive in the morning. I made some calls, including JFS, and was referred to Envoy America. It is advertised as a ride service for seniors, as the drivers are all thoroughly checked and trained. I am borderline senior but used them anyway. First, my ride experience: I got a driver who was new to the area but who did fine with her gps. She was very helpful as my first several trips involved me needing a knee scooter to get around, which had to be folded and unfolded into a vehicle each time. She stayed nearby as I got in and out of the car and accompanied me to the doctor's office. The true test was one day when I went to the scheduled doctor's appointment but he suspected a blood clot. My driver then took me to an imaging lab for the test, and when they found a clot, by doctor's order, took me to the hospital ER and waited with me, and then for me, during that long ordeal. The whole day turned out to be several hours altogether. She had the patience of a saint seeing as she had nothing she had brought to read. I am so thankful for her. (Tammy is her name but now she only works on weekends). One day it was getting past due the time for Tammy to pick me up so I called Envoy. Turns out there was a communication break down and she did not learn that she was supposed to drive me that day. They scrambled and found someone close by who came in 15 minutes. I had called my doctor's office and they were able to fit me in even though I was late. That was the only glitch I encountered during my use of this service. Not only did they get a backup person to get me to my appointment, but also one of the co-owners, KC, profusely apologized to me on the phone and comp'd me my time for that day. And for that reason, and since all my other experiences were first rate, I did not deduct a star on their rating. I also got another driver, who I met that day and one time after. He was very good and prompt as well. Each time I called for an appointment, I quickly got connected to a representative who would take my information, read it back, and tell me I'd get a confirmation. Then usually that day or the next, KC Kanaan, one of the co-founders, would call me to personally confirm my appointment. This service is good for medical appointments, but also can be used for airport transportation and other events. They do a per-hour charge for those I'm told. I enrolled in their subscription-based program, which is $98 for 4 hours. The only time it got expensive was when I tore through lots of hours in one day at the hospital. I would use this service again and definitely recommend it. They plan to expand further into AZ and maybe beyond, so get in while you can! read more

I have used them for two weeks and they have no showed twice. Service is garbage and they don't answer the phone.

Highly recommended! My parents were no longer able to drive themselves to their (numerous) doctor appointments and I was a bit frantic how we'd get them safely to those appointments without having to take lots of time off of work. I did a bit of research and found Envoy America and they have been spectacular! The customer service is professional and responsive. We lucked out with our first driver, so we continued to request him and were always able to book him (advance notice helps here). The driver was perfect for my parents, attentive but not goofy or overly chatty. The drivers **wait** in the waiting rooms at doctors appointments, so no fear of your elderly relatives waiting for long period of time or having to wait outside on a hot or cold sidewalk for their ride to pick them up. Although we did not require multiple stops, Envoy has the option for the driver to make stops at multiple places - perfect for picking up prescriptions or such. The drivers are not healthcare aids - passengers must be able to get around on their own. But my dad uses a walker and the driver assisted with that. You pay a premium over Uber or a taxi service, but the premium is ABSOLUTELY worth it. I simply cannot recommend this company enough! read more