Ok I never leave reviews, but we need to talk about the SKI SCHOOL.
Pro: the most wonderful trainers and a great beginner's area.
Con: scheduling, organization, communication and operations.
This weekend will be my kids' 8th and 9th time at Sunapee. Every single lesson has been hell to schedule. Between a klunky online system which only 'reserves' your lesson to poor communication and organization from management, we will be switching mountains next year.
The most recent issue is when Sunapee canceled our group lesson without our permission and booked my 4 year old in an 830am newly created lesson (due to policy change) without asking us. I saw another family a few weeks ago arrive from several hours away with their receipt and confirmation for a group lesson but Sunapee didn't have record of it and turned them away. I can't begin to explain how tedious every single step of the lesson scheduling process has been.
Buyer beware. Management doesn't really care about your experience and due to lack of communication and organization you could end up lesson-less like us and other families. read more