The Mount Horeb store has a convenient location, helpful employees, good hours, and is clean and…read morewell stocked.

Renewed a scrip last fri and was told would be ready on Mon. Not ready Mon or Tues or Wed. Wed told…read moreme would be ready Thurs. NOPE!!! Now saying wont be ready til Friday blaming it on insurance. Picked up 3 other scrips and the woman told me $571. She immediately put the phone down to help someone else. I later found out she meant to say $5.71. I wish your former employees were still there.

We had a prescription to pick up and a line at these places is expected.. however we waited for…read moreover an hour out in our car in line, got to the window and they told us to come inside and my girlfriend is still waiting, in line again. We have been here for over two hours now. Ridiculous to say the least. F*** this place, go out of business if you cant hand someone a prescription within 2 hours.

Like most Walgreens locations, the Verona store is either understaffed or just plain slow! My…read morephysicians office left a message for a prescription refill at 10am, and when I called 3 hours later to confirm receipt, they said they had not received anything. I called my doctor back and was told that a message was left with the Verona Walgreens, and the doctor called the prescription in AGAIN. It is now nearly 4PM, and it took 15 minutes to find out if they were filling the prescription. Finally, they are, but there is no reason why a prescription refill should be SO-O-O-O difficult! I long for the days when we got our prescriptions at Target. We never had these problems. Unfortunately, our insurance will not allow us to use Target anymore and we are stuck with Walgreens. If I could move my prescriptions somewhere else, I would jump at the opportunity!

I needed a special kind of prescription soap for my surgery the next day and I had forgotten to…read morepick it up from the pharmacy until just the day before. They were out of that particular kind of soap but were amazingly helpful and patient and called the hospital and found a new kind of soap that they did have in stock that worked great! Very nice staff, great vibes, definitely recommend.

My experience with Verona Hometown Pharmacy is strictly related to obtaining Covid vaccines for…read morefamily. I wouldn't wish countless weeks of phone calls seeking such on anyone ever again. Glad to have found this place, traveling here multiple times from out of town. Everything about being there was easy. Family felt comfortable. The staff had things moving in an orderly manner. And the staff had a soothing demeanor. If I had to do it again, I'd call this pharmacy first.

The customer service is amazing at Verona Hometown Pharmacy. I'm giving them a 5 strictly based on…read morecustomer service. There is a Walgreens across the street which I have to use occasionally because they have more medications in stock, and I regret this every time it happens. If you can, use Verona Hometown.

Not sure why you would tell something can be picked the day after tomorrow. Only to text and call…read moreme the next day to say it is delayed because of supply shortages. Did you not see you were out of it when I called? This happens every single time I refill a script for Ozembic. EVERY SINGLE TIME. Maybe learn what your customers are in need of on a regular basis and start having that on hand. Also we all know you're going to take a lunch break. So if you could stop telling me about it every time I call, that would be great.

All the vaccines have been good experience here. I have set up the rx for auto refill and that…read morehelps, but my insurance keeps jacking up the copay, might have to go mail order soon...

It is the small community pharmacy where everybody knows your name. These people always go the…read moreextra mile to serve their guests as if they are family, because they are family! If you have a special need, they will get it for you in a day from the wholesaler.

Nice place to get necessities in a small town. I love going in and looking at the photos in the…read moreback -- the pharmacy has been in Mineral Point forever!

I took my mother in-law here for her flu shot. We had an…read moreappointment, but when we arrived they asked us to scan the QR code. I was glad I was there because she would have struggled with it. Even after entering her information using the QR code, it kept saying they couldn't locate her appointment. So someone eventually checked us in manually. Actual shot was super quick and the person administering it was friendly. We shop here fairly regularly and usually get good to great service. My only complaint is they have been out of my deodorant for many weeks!

Wait times in the pharmacy are way too long. There has been a line every time I've been there…read more two family members had vaccines there this fall. I was served 20 min after my appointment time. my daughter was served 30 min after her appointment time. this isn't ok for people who go to work or school. the pharmacy needs better staffing or I will be switching.

I went for one item that showed to be in stock on the app. But after I looked around and asked…read moreabout the item I was told they don't carry that product anymore. Little frustrating when things online and the store doesn't match up. However, the employee there was very helpful and efficient.

If I could give zero stars I would. First of all, every time I called the pharmacy nobody answered…read more I stayed on the line for 10 minutes both times. So then I was forced to drive to the pharmacy as their website said my prescription was ready for pickup and it wasn't. Then I was told I can't use any coupons. And the lady was really rude and didn't even look at me once. This pharmacy sucks.

The pharmacy tech I spoke with on October 5th around 3:00 PM was extremely rude and unprofessional…read more I came to check on a prescription transfer that was supposed to arrive October 1. When I first came in and filled out the transfer form inside Walgreens, I was told Walgreens would handle it. Now I'm being told from this pharmacy tech to call and do it myself because they can't transfer prescriptions. The pharmacy tech raised her voice through the phone at the drive-thru window and showed no patience or respect. There needs to be better training for these pharmacy techs on how to communicate with clients, especially when dealing with patients who depend on these medications. This is an imperative prescription, and the delay in transferring it has caused unnecessary stress and potential risk to my mother's health, who is a cancer patient. This pharmacy tech and disrespectful behavior was completely unacceptable and a waste of over an hour wait. I'll be moving all our prescriptions elsewhere.

In addition to picking up personal prescriptions, we were picking up something for my…read moremother-in-law. My wife, son and I stopped in to get medicine for him since he wasn't feeling well. The pharmacist, Brett, a parent himself, was very helpful in answering all our questions about best products/ingredients for which symptoms and so forth. Just as we're checking out at the front of the store, our son throws up. Jacob and Muhammad were quick to help. We felt bad leaving the entire mess for them to clean so I did what I could and they offered us gloves and plastic bags to make things easier. A kind woman (customer) also purchased him a unicorn hooded blanket since his clothes were dirty. Never before has it been so easy to answer the survey question around what made for a good visit - the sincerity of employees showing that I mattered, as another human individual beyond just a paying customer. I'm forever grateful. It's the way we show up for our loved ones that lets them know they're loved. And it's the way that Brett, Jacob, and Muhammad showed up that shows me they (and ultimately, Walgreens) cares.