This place ripped me off. I bought almost $70 worth of vitamins. I chipped my debit card, the keypad showed the transaction complete, but the woman working the register, who was also the store manager, said it didn't go through. She asked me to chip again, same result. So she moved over to another terminal and started booting it up. While she did that, I checked my bank account on my phone app, which showed I'd been charged twice. She asked me to chip a third time, but I refused. She contacted some IT guy who told her it was a pending charge and would be removed in a couple days. A couple days later, it still was on my account. I called the store and they directed me to customer service, who processed the refund, allegedly. They informed me it would take 3-5 business days to return what took them 30 seconds to take. After 3-5 business days, the money hasn't been returned. I will be canceling my auto deliveries and taking my business elsewhere.
After a Better Business Bureau complaint, a corporate customer service supervisor contacted me, two weeks after the double charge. He processed a refund of the double charge which was returned to my account 16 days after it was taken from me. He also sent me a free product. However, none of this effected a more customer-friendly change in the company. He informed me it was company policy that charging errors cannot be addressed by store managers. So proceed at your own risk. If you get a charging error, good luck recouping your money. And plan on all the effort to fix it coming from you. read more
