Amazing selection and great customer service. I will be stopping by for my stuff. Ooooooooooread more

The team is always incredibly friendly, helpful, knowledgeable, and great to interact with…read more The wide product assortment and superb rewards system are also high points.

Chris (and other staff members) are always knowledgeable regarding flavors of liquid and what is…read morebest for different devices/tanks/systems. They are always kind and I thoroughly enjoy the deals offered - you MAY have to compromise a bit but there's always discounted liquid to be had that'll fit your flavor profile and nicotine strength. Not to mention the competitive pricing on regular, non-sale items! I especially admire Chris' determination to continue ownership of his local business in the ever-evolving and ever-changing vape industry.

Good selection of vape juice, and pretty good service. Also the place is pretty clean.read more

Received really good customer service from the gentlemen working. He suggested I open the vape I…read morewas buying to make sure it worked before leaving the store

Great little smoke shop that carries my absolute favorite CBD/Hemp Smokes - Nature's Spirit!!read more

Bought an item from here died immediately told me there was nothing they could do which is a joke…read more Will never see me shopping with these idiots again! If I could give a zero on here I would be happier.

Casey at Willy is awesome he definitely saved my loyalty to them and made me cry good tears for…read moregoing above and beyond and making me a personal piece when I was frustrated after spending $100 and it lasting 12hours and broke in my lap

Great place love the art and the music really makes for a good atmosphere. The prices are a little…read morehigh but they have deals that save you a lot. The employees are awesome they have some great minds that really care.

I go and buy pre rolls from dank of America almost every day. I often buy two at a time. I've spent…read moreat least $300 since I moved to Madison in April. I come in, smoke half a blunt, am friendly and don't cause issues. I'm quiet. I sit on the couch and listen to music or go on my computer. Some people like me, but one employee has had an issue with me since I met him. I've done nothing to him - I don't even talk to him. I've never seen someone have so much hate, anger, and aggressiveness in their eyes every time they see me. It's very very weird and makes no sense. Today one of their employees was hitting himself in the head 'trying to get the devil out' '(his words.) He was all around the shop kicking and jumping and acting so oddly that I was extremely uncomfortable. I went up to the employee that hates me and said 'hey he's honestly making me uncomfortable.' As soon as I said those words he was angry triggered defensive, accusatory. He instantly gaslighted me to such a high degree bc I said those words. He told me I'm seeing things and that im just trying to cause problems along with a host of other things that didn't make sense. He was the victim as soon as I was vulnerable and said he's making me uncomfortable. When I first moved here one of the owners gave me death stares so often and was so intensely unwelcoming that I just stopped going bc it freaked me out so much and I honestly felt unsafe. Ive never even talked to that owner. Some just decided to hate me and give me the dirtiest looks. Ive never in my life gone into a store where I am a loyal customer and been treated like that. Ive supported them constantly, asking about shows they do, praising them. I decided to try going back to the store less than a month ago and things were good but they got worse and here's a prime example of why i don't come back. It's like they keep trying to get me to stop coming to the store even if they lose money. I am gay btw - and dress very masculinity. I can't think of why else they would have such a weird aggressive hateful attitude towards me. I have no idea. The footage in the store will prove the employees erratic behavior but I'm not holding my breath for anyone to apologize and tell me the employee shouldn't have done it. Im still the problem. Saving an employees ass sometimes comes before the customer for them. Like in this case. Some often find a way to just make you an enemy. When you're so high that you can't even function and are thinking and seeing things and saying that aren't there (has happened there before to me and many of my friends) and you chase off a customer so badly to the point they will never come back over saying something in the store is making me uncomfortable in a very calm voice then I honestly just feel sorry and worried and embarrassed for this guy. Very interesting hire. Lastly, when I came in awhile ago to ask about a vape and couldn't buy it because it was too expensive he was angry with me, had a huge attitude, and wouldn't stop trying to sell me stuff I had told him over and over I don't want to buy. He was shocked that i didn't get the vape - as if I did something horrible - and was judgmental and annoyed when i said i had to leave. Hopefully they don't choose you as someone they hate bc it is creepy as hell.

Idk bout the other reviews but Knuckleheads is the BEST shop in Madison. Prices are fire and so is…read morethe THCA. The employees are freaking awesome! They take their time to explain stuff and be nice and always a team of people so you're never going to have a hard time finding help. People complaining about coils and vapes not being right. There's hundreds of selections! If ur so big into vaping you should know what ur getting. Anyway I highly recommend. I go in everyday almost. BIG SHOUTOUT : The Knuckleheads on Regent street also has the BEST crew of guys and gals. Make sure to save your punch card for huge saving!!!

The worst customer service I've ever seen in a smoke shop. As soon as I walked in I had two people…read morein my face and they kept asking me what I wanted. I've never been in a smoke shop and not been allowed to look around. I was in there for 5 minutes and the dark-skinned owner of the place was the rudest person I've ever encountered. I'm black myself so I can't even say it was racist or anything. I just wanted to check the shop out and see the vibe but they're definitely wasn't one. The owner told me I should go somewhere else and I did and I was satisfied. Honestly it was pretty unbelievable.

My go to shop! Everyone here is always so welcoming and helpful with recommendations; their glass…read moreselection makes it really hard to walk out with a new piece every time I stop in. The sales and rewards are great especially when I'm on a tighter budget and they tell me "oh you have another 10% off to use today".

I honestly couldn't say enough good things about azara. I…read morehave been several times now, and I always get the same level of customer service: absolutely incredible. The employees will try to find what works for you in any situation. And if they cant, they will be up front about it. They have an awesome selection of products ranging from rolling papers to hookahs and some nice tubes! The prices are great as well. If I go to another store and fund the same product cheaper, azara will not only match it, but beat it by a dollar. The eliquids/juice prices can't be beat either. For 6 bucks you can get a 15ml bottle of juice that they mix for you to your liking of flavors and nicotine content. Completely customizable. And if you bring back the empty bottles you get a discount on top of that! (Seriously, you can't beat that). Not to mention they have like 100 flavors!

I will never step foot in this shop again. Purchased a unit 3 days ago, it will not take a charge…read more The guy behind the counter was incredibly unhelpful. Basically said "Gee that's tough" He would not offer a solution to exchange /refund just sort of stood there. Apparently they do not understand the concept of customer service. Not sure who this Kevin is that everyone is raving about but he clearly was not there!!

The pinnacle of Vape shops. Great service, great selection, great environment…read more The owner, Kevin, is a really great person, he was able to help me quit my cigarette addiction! About 5 years or so ago, I stumbled into Kevin's shop back when he was just starting up, it was just him in a super small space, working all day everyday. You could tell he was giving it everything he had. After helping a customer out real quick he had me sit down and we shot the sh*t for what seemed like maybe 20-30 mins. He got me set up with everything I needed to succeed. I was prepared & had even made a new friend. No pressure at any time, just helpful, friendly and you could tell he genuinely cares. It didn't stop there though, I came back to get juice from him because well, what comes around goes around. I remembered the great service. Time went on, we had more great talks each time I came by, then we started talking about how I wanted to quit my nicotine habit... At that moment Kevin helped me ween myself down by making lower and lower mg nicotine juice I just needed to remember what mg I was using and make the decision on when to lower it. Eventually I was using 0mg nic and not even craving it, victory! After about a year of 0mg juice I was able to break the other habit created when I smoked cigarettes: smoking before, during and after everything. I've been nicotine free for 2 years and loving it, I also stopped vaping... juice that is ;) When I quit using my e-cig I passed it on to my neighbor in hopes that it will help him quit cigarettes too. Thanks for the great memories. If you're ever in Santa Cruz make sure to drop me a line dude.