The girl working was very helpful knew what she was talking about Thank you The place was very…read moreclean smelled amazing Great doing business there

Why oh why would I be in a tobacco shop? The only explanation is that my stoner economist brother…read moredragged me in here for some paraphernalia need. If I hear him tell me just one more time about how marijuana consumption is legal in his state, I may need drugs. This convenience store has dangerous addictive nicotine delivery systems like cigarettes, utensils and equipment for other sorts of smoking, mints, some snacks, and I guess, sundries. I'm not really sure, I guess I don't really know what sundries are. I wonder what the singular would be. Maybe the sell a sundry or two? Not sure. It's on State, so there's no parking nearby, but there of course lots of bicycle racks nearby.

Was just looking for a product to spray in my car when I stumbled upon this spot while visiting…read moreMadison and I'm glad I did!! While they didn't carry any air fresheners, they did carry incense and an impressive variety of smoking and vaping products. From cigarillos and rolling papers to quality glass pieces, vapes, torches, ashtrays, and other unique accessories that were all fairly priced too. The owner, Nick, has top-notch customer service and is just a genuinely good guy. Because Nick was such a cool dude, I ended up stopping by regularly just to check in and shop at the store. Great family man running a great local business! Going to miss stopping by once I head home, but I'll definitely be back whenever I'm in Madison. Highly recommend checking this place out if you're in the area!

All of the staff, including the owner, are wonderful characters. Outstanding individuals who will…read moreget you right where you need to be. The glass is truly beautiful and of good quality. The selection of products are of good variety. The place is always clean and smells good. The layout is appealing and doesn't feel cluttered 10/10

Moved to the area earlier this year and finally made my way here. I'm a glad I did. Twice in one…read moreday to be exact. First trip was to the walk-in humidor to reload. It has an amazing selection, and so well organized. Second trip was later that evening for a smoke and a couple of cocktails. The bar is damn cool with the glass wall humidor back drop. Bartenders are real pros and drinks were on point. My new go to!

Everything is neat and clean.,All the staff are wonderful. I am envious we do not have a cigar bar…read morerestaurant to compare in Columbus, Ohio Five star rating Thank you, Gary Voll

The worst customer service I've ever seen in a smoke shop. As soon as I walked in I had two people…read morein my face and they kept asking me what I wanted. I've never been in a smoke shop and not been allowed to look around. I was in there for 5 minutes and the dark-skinned owner of the place was the rudest person I've ever encountered. I'm black myself so I can't even say it was racist or anything. I just wanted to check the shop out and see the vibe but they're definitely wasn't one. The owner told me I should go somewhere else and I did and I was satisfied. Honestly it was pretty unbelievable.

Idk bout the other reviews but Knuckleheads is the BEST shop in Madison. Prices are fire and so is…read morethe THCA. The employees are freaking awesome! They take their time to explain stuff and be nice and always a team of people so you're never going to have a hard time finding help. People complaining about coils and vapes not being right. There's hundreds of selections! If ur so big into vaping you should know what ur getting. Anyway I highly recommend. I go in everyday almost. BIG SHOUTOUT : The Knuckleheads on Regent street also has the BEST crew of guys and gals. Make sure to save your punch card for huge saving!!!

My go to shop! Everyone here is always so welcoming and helpful with recommendations; their glass…read moreselection makes it really hard to walk out with a new piece every time I stop in. The sales and rewards are great especially when I'm on a tighter budget and they tell me "oh you have another 10% off to use today".

I honestly couldn't say enough good things about azara. I…read morehave been several times now, and I always get the same level of customer service: absolutely incredible. The employees will try to find what works for you in any situation. And if they cant, they will be up front about it. They have an awesome selection of products ranging from rolling papers to hookahs and some nice tubes! The prices are great as well. If I go to another store and fund the same product cheaper, azara will not only match it, but beat it by a dollar. The eliquids/juice prices can't be beat either. For 6 bucks you can get a 15ml bottle of juice that they mix for you to your liking of flavors and nicotine content. Completely customizable. And if you bring back the empty bottles you get a discount on top of that! (Seriously, you can't beat that). Not to mention they have like 100 flavors!

I just called Monona Walmart Super Center looking for an item that I know they do not carry on a…read moreregular basis. They do purchase from the vendor/supplier Who has the item I am looking for. I called the front staff and they tried to forward me to the correct department, my bad I called too late to speak w the manager of that department. So I was then put through to the PM store manager. Very pleasant, he understood exactly what I needed and told me who and when to give a call back. I won't get stuck on the phone tree. Problem solved.

Customers treated with suspicion instead of respect. Poor service and an unnecessarily hostile…read moreshopping experience.

Amazing selection and great customer service. I will be stopping by for my stuff. Ooooooooooread more

The team is always incredibly friendly, helpful, knowledgeable, and great to interact with…read more The wide product assortment and superb rewards system are also high points.

I will never step foot in this shop again. Purchased a unit 3 days ago, it will not take a charge…read more The guy behind the counter was incredibly unhelpful. Basically said "Gee that's tough" He would not offer a solution to exchange /refund just sort of stood there. Apparently they do not understand the concept of customer service. Not sure who this Kevin is that everyone is raving about but he clearly was not there!!

The pinnacle of Vape shops. Great service, great selection, great environment…read more The owner, Kevin, is a really great person, he was able to help me quit my cigarette addiction! About 5 years or so ago, I stumbled into Kevin's shop back when he was just starting up, it was just him in a super small space, working all day everyday. You could tell he was giving it everything he had. After helping a customer out real quick he had me sit down and we shot the sh*t for what seemed like maybe 20-30 mins. He got me set up with everything I needed to succeed. I was prepared & had even made a new friend. No pressure at any time, just helpful, friendly and you could tell he genuinely cares. It didn't stop there though, I came back to get juice from him because well, what comes around goes around. I remembered the great service. Time went on, we had more great talks each time I came by, then we started talking about how I wanted to quit my nicotine habit... At that moment Kevin helped me ween myself down by making lower and lower mg nicotine juice I just needed to remember what mg I was using and make the decision on when to lower it. Eventually I was using 0mg nic and not even craving it, victory! After about a year of 0mg juice I was able to break the other habit created when I smoked cigarettes: smoking before, during and after everything. I've been nicotine free for 2 years and loving it, I also stopped vaping... juice that is ;) When I quit using my e-cig I passed it on to my neighbor in hopes that it will help him quit cigarettes too. Thanks for the great memories. If you're ever in Santa Cruz make sure to drop me a line dude.