Tonette is awesome! They should nickname her TNT because she is"Da Bomb!"…read more Nice facility and Great experience!!

Completely unacceptable experience and a profound waste of time. I booked an MRI appointment over…read morethe phone, carefully providing all necessary details, including my insurance information. Upon arriving at the facility for my scheduled time, I was informed my appointment had been arbitrarily canceled. I received absolutely no prior notification of this cancellation--no phone calls, no voicemails, no text messages, and no emails. When I asked for an explanation, the front desk receptionist was incredibly rude, dismissive, and defensive. She falsely claimed they had attempted to contact me, and when pressed on why the booking agent didn't communicate any issues or requirements during the initial call, she simply passed the blame to their "call center." The total lack of internal communication between their booking team and the actual facility is staggering. Combined with the unprofessional, unapologetic attitude of the on-site staff, it shows a complete disregard for patient time and care. Do not book here unless you are prepared to show up to a canceled appointment and be treated poorly for asking why.

Professional staff, easy location, casual, clean lobby…read more Scheduling went well, the technicians were communicative. BE SURE, however, to ask reception before you go back for your scan AND tell your technician you want the CD of your images ready when you leave the session. For some strange reason, this facility doesn't actually get that to the doctor who ordered your MRI. I've never heard of that.

Apparently this facility is not as accommodating as I had previously thought. When they make…read morescheduling errors they blame the patients and offer arbitrary explanations for their logic. I had an appointment 1/17/17 at 10:30 am. I checked in at 10:35. The receptionist said that the appointment was at 10.15 and I was 30 minutes late. We went back and forth and I told her the voicemail said 10.30. She said there might be an 11 and another receptionist chimed in and said if she doesn't come between 10.45 and 11 you can have that appointment. I waited and went to the desk, it was 11.02 and someone walked in and checked in. I asked if I can still have the 11, she said that the appointment came and I can't. I asked why her previous statement did not apply and she remarked I didn't even have an appointment. Overall this was a very unnerving and unprofessional experience. If someone in their office makes an error they should own up to it instead of deflecting accountability. Hopefully Illinois Masonic will yield better experiences in the future.

As a self employed business owner, navigating health insurance can be a huge challenge. This year…read morewe ended up w a POS (point of service, aka piece of sh*t) plan which requires referrals. Our plan only covered imaging centers fully so we found this place on our insurance we site and decided to check it out. The front desk was patient and validated coverage a couple of times for us bc we were getting conflicting info from insurance. The place is kind of small and a bit dated but it was clean so we were fine. Our doc who took the ultrasound was not exactly friendly but she got the job done and I wasn't trying to be her friend. It took a few follow ups to get our scans sent to our doctor but it was covered so we were happy. Overall it's a no frills spot but worth checking out if you're local.

Staff aren't very helpful. A typical medical facility would make an appointment for me (and did)…read morewithout requiring me to spend hours on the phone over weeks to prove that the procedure would be approved. It's like they've never dealt with the largest insurer in the state before - which seems strange considering what this business does.

Don't even think about it... Just book and pay the membership. Dr. Farag and his staff are amazing…read moreand finding out your results right away is priceless. So organized and detailed and if Dr Farag sees something he does an ultra sound right there and discusses the results with you right after and make a plan. I see so many recent reviews griping about the fee. Have you looked at your insurance bills with other providers after finding a potential problem. I bet you will find the fee to be the same after you pay for co-pays, parking and all the additional fees. Or instead you can go to Northwestern where they tack on fees left and right and make you wait for weeks for your results and then multiple appointments later plus the stress of waiting and you've already likely paid the $390 anyway in co-pays and fees cause insurance is BS. I started at NW and had months of stress and appointments. Never again. The piece of mind is worth every penny. Do it. Trust me.

So I found several places that do offer same day results without an additional $390 "membership…read morefee" which like others said is the same thing we were offered prior to the fee. I believe everyone's financial situation is different so if you can afford it and don't mind spending all that extra money then this place is for you. If you are like the majority who can't then just make a few calls these places are out there. I also found numerous that are next day.

Dr Kuritza is the best - kind, knowledgeable, and on time! Best bedside manner of any doc I have…read moreever seen. Will go back and refer anyone I know that needs a dermatologist. The rest of the office staff were great and helpful. Dr Kuritza's assistant was also wonderful

Had a slightly better average experience with Dr. Sarah Kasprowicz for a dermatology concern. The…read moreoffice is in River North and I found a parking garage that was a block away. The waiting area and offices I sat in were clean and quiet. The front office staff were kind and due to my tricky insurance, were willing to document and ensure that necessary documentation was submitted prior to proceeding with my appointment instead of saying "well just wait for your bill." The worst of the experience was interacting with the nurse prior to meeting with Dr Kasprowicz. The nurse was already typing what she "thought" I was going to say before I had spoken. I had her read the notes back to me and had to correct what she had written. I get it, nurses are overwhelmed, but it put me on guard a bit. I made the nurse correct things and had to review what was re-written. When I met with Dr Kasprowicz, she was thorough in discussing the concern and discussed treatment options. We decided to conduct an in office procedure. Dr Kasprowicz was quick, but when I was having a minor complication with the procedure, she said, "what are you on *specific medication*", indicating that she did not read my medications in my chart. I wasn't on that medication, but that comment didn't sit well with me. I don't know if it was her or the nurse who didn't review that part. Dr Kasprowicz's other thoroughness made up for this comment. I'll go back here since my insurance is accepted here, but if I do hear of a better dermatologist, I'm open to trying them as well.

Was able to get a quick appointment as a first time patient. Very friendly staff over the phone and…read morein person. Extremely thorough with my teenage daughter's acne and very patient to my daughter's reluctance to open up with her. That's a teenage girl issue, not the doctor or practice, just to be clear. They offered some prescriptions that insurance did not cover so when I emailed the office, they provided an alternative solution through a mail order pharmacy. Worked out great and have a follow-up appointment already scheduled.

I have been a patient of Samantha Conrad for nearly a decade, but the quality of care has declined…read moresignificantly since she opened her own practice. Appointments have become rushed, facetime is minimal, and treatment recommendations increasingly feel profit-driven rather than patient-centered. My recent experience was the final straw and has caused me to question her professionalism and ethics as a physician. At my appointment, Samantha personally injected filler under my eyes. From the moment I received the treatment, it was clear the filler had been placed too low, creating new creases and worsening the appearance of my under-eye area. I raised these concerns during the appointment and repeatedly afterward. I sent before-and-after photos and attempted to schedule a follow-up, but each outreach was met with excuses (it's swelling, it needs time to settle, she's unavailable, there are scheduling issues, etc). After more than a month, I finally secured an appointment. Before even examining me, Samantha stated there was "no scientific evidence" that the filler could have caused the issues I was experiencing. I again offered to show the photos documenting the change, but she refused to look at them and argued with me about the results. Despite the visible differences and my clear dissatisfaction, she said she "considered the procedure a success" but could dissolve the filler if that's what I wanted. She then left the room, and a nurse returned to inform me that correcting the issue would be an additional charge. When I asked to talk to Samantha, I was told I need to "pay for the treatment or not see Dr Conrad again." I expressed my disappointment, agreed I would not be returning, and left the appointment--only to receive a bill afterward. As other reviewers have noted, Samantha does not take responsibility for unfavorable outcomes and instead treats them as additional revenue opportunities. There are many skilled, ethical medical professionals out there. Save yourself the stress, expense, and frustration, and seek care elsewhere. Edit: As you can see, someone from the business responded to my review. As expected, and consistent with other negative reviews on this platform and others, they refused to take responsibility for their actions and instead made claims about the patient to avoid accountability. While I do not feel the need to defend myself, I can say with complete certainty that their accusations are fabricated. Their response only further reflects the unprofessionalism of the staff as referenced repeatedly in other reviews.

I booked an appointment with Alyssa Steele for severe hormonal hormonal acne. I cannot reiterate…read morewhat a bad condition I was in at the time of the appointment. Alyssa was super patient and spoke to me for a good twenty minutes before we settled on a treatment plan. I felt like it was a collaborative exercise, and a far cry from previous visits to dermatology clinics that had a very top-down approach to treatment. The assistants helping her were also absolutely fantastic and extremelt personable. Importantly, everyone was tremendously kind. The receptionists at the clinic are also lovely, and always made me feel welcome not just during the first visit but during subsequent visits. It has been roughly five months since my first visit, and my skin is so much better. The inflammation and breakouts are gone, and only hyperpigmentation remains. I highly recommend Pinski Dermatology if you have severe acne and are tired of trying everything under the sun. You will not regret it.

I had a great experience at Pinski Derm! I met with Dr. Pinski for about 10 mins to discuss some…read moreeczema I've had for several years and never had time to do anything about. He was on time, quick to address my concern, and even helped discuss an additional acne problem I was having that specific day. His staff are really well trained. You can tell they have an office that has been working together for a long time because it just flowed seamlessly. I was able to be seen in between work meetings I had downtown, super convenient

The MRI machine is amazing! It's light and white, and wider than the normal machine. I have severe…read moreclaustrophobia with these machines and did not feel it at all with this one. The bed was comfortable as well with pillows for your legs. They also supplied blankest and music of your. choice. The staff was excellent. Kind, careful, compassionate and also cheerful and upbeat. If you have previously had trouble with getting an MRI, I highly recommend that you go here.

Turning 40 comes with lots of gifts including the start of annual mammograms. Due to the current…read morepandemic my original plan was to put this off for awhile, but since there doesn't seem to be an end in site decided to move forward. I called shortly after my bday in August and was told I could get an appointment within 6 weeks here at Bucktown Radiology. So if you're planning to schedule one soon call at least a few months ahead of time. I cleared most of my afternoon for this, but the appointment itself was super fast. I was the only person there when I checked in and brought back immediately and shown to my locker so that I could change into my gown. Seconds after changing the technician came and got me. I made a comment that they were so on top of things and she said it's because it's an office run by women. So true, so true. :) Being a bit of a wuss I was a little nervous for the mammogram since many friends had told me how unpleasant it was. While prior to having kids I could see how this would have seemed simply awful. However, after giving to 3 little people my tolerance has come a long way...and while it wasn't pleasant it really was not big deal. My technician was also very sweet and informative, which helped make an uncomfortable experience as good as possible. I'm actually bummed I don't remember her name because I would ask for an appointment with her again next time- if possible to request. I was in and out in 15 minutes and wondering why I cleared my schedule. Overall it was a very positive experience and I'd go back there again. It's a bit of a schlep from the North Shore for me, but close to the highway and also plenty of parking right at the facility.