I have been a patient of Samantha Conrad for nearly a decade, but the quality of care has declined significantly since she opened her own practice. Appointments have become rushed, facetime is minimal, and treatment recommendations increasingly feel profit-driven rather than patient-centered. My recent experience was the final straw and has caused me to question her professionalism and ethics as a physician. At my appointment, Samantha personally injected filler under my eyes. From the moment I received the treatment, it was clear the filler had been placed too low, creating new creases and worsening the appearance of my under-eye area. I raised these concerns during the appointment and repeatedly afterward. I sent before-and-after photos and attempted to schedule a follow-up, but each outreach was met with excuses (it's swelling, it needs time to settle, she's unavailable, there are scheduling issues, etc). After more than a month, I finally secured an appointment. Before even examining me, Samantha stated there was "no scientific evidence" that the filler could have caused the issues I was experiencing. I again offered to show the photos documenting the change, but she refused to look at them and argued with me about the results. Despite the visible differences and my clear dissatisfaction, she said she "considered the procedure a success" but could dissolve the filler if that's what I wanted. She then left the room, and a nurse returned to inform me that correcting the issue would be an additional charge. When I asked to talk to Samantha, I was told I need to "pay for the treatment or not see Dr Conrad again." I expressed my disappointment, agreed I would not be returning, and left the appointment--only to receive a bill afterward. As other reviewers have noted, Samantha does not take responsibility for unfavorable outcomes and instead treats them as additional revenue opportunities. There are many skilled, ethical medical professionals out there. Save yourself the stress, expense, and frustration, and seek care elsewhere. Edit: As you can see, someone from the business responded to my review. As expected, and consistent with other negative reviews on this platform and others, they refused to take responsibility for their actions and instead made claims about the patient to avoid accountability. While I do not feel the need to defend myself, I can say with complete certainty that their accusations are fabricated. Their response only further reflects the unprofessionalism of the staff as referenced repeatedly in other reviews. read more

I do NOT recommend this doctors office. They wasted my time, my money, and were dishonest. I came in to have a skin tag removed, and the doctor agreed to do it, but she did not have time that day. When I went to reschedule the appointment, I was informed that doctor had changed offices. They scheduled me with someone else, which I thought would be fine. They knew it was a 2 hour drive (one way) for me to get to the appointment. After arriving and getting into the room, the doctor informed me that she would not remove the skin tag, because there was a SLIGHT chance it might come back. I spent 4 hours of my day in the car! 1 hour in the office! Plus the cost of an appointment that was not needed?! Not to mention, on the form I filled out, the doctor decided to write 5 stars for my mood at the appointment! They KNEW what the other doctor had said. If they did not want to remove it, they should have saved me the trip! Do NOT waste your time or money. This is a dishonest business. They do not keep their word. If you want a good experience, GO SOMEWHERE ELSE! read more

I gave Dr Conrad 5 stars for her skills, and an updated review from me gives her 1 star. If I could, I would give her practice and Forefront (who bought them in 10/2024) a zero. Bad billing practices that have overcharged me and my insurance company beyond reasonable. A very poor experience with office staff personal from Forefront Corporate and local office staff. No returned calls from Dr. Conrad after several attempts. Would never go there again. While a great dermatologist, she and Dr Peterson sold their practices to the Devil and they will likely pay for it with lost patients. read more

I'll preface this review by saying, the doctor's care is excellent, compassionate and appropriate. However, their office staff make the experience horribly cold, stressful and uncaring. When my 87-year-old tested positive for covid, there was no compassion, no warmth or kindness when trying to reschedule. This is how the virus spreads, when people encourage sick people to keep appointments, and sick employees go to work. read more

BEWARE OF SHADY BUSINESS PRACTICES!!! I had an extremely frustrating experience with this office, largely due to the rude and unprofessional behavior of their front desk receptionist, "Theo." In many cases, doctors aren't aware of what's happening at the front desk, but I feel it's important to point out that this staff is a HORRIBLE representation of the office -- so much so that I will NOT be returning as a patient because of it. Here's what happened: I had a scheduled appointment but called to reschedule due to a weather advisory for freezing temperatures. The appointment was successfully moved to the following week, and I fulfilled it as planned. The very next day, I noticed a $35 charge attempted on my credit card for a so-called "cancelled" appointment -- which never happened. The appointment wasn't cancelled; it was rescheduled. What's worse is that when I called to inquire about the charge, I was met with nothing but attitude and rudeness. It's infuriating when businesses try to nickel and dime their customers, and then act like you're the problem when you call them out on it. People should be tired of shady practices like this -- I know I am! read more

Awful -- do not use! I've never seen a more disinterested doctor. Dr Petersen did a cursory exam, froze one mole (despite the fact that several had popped up and were causing problems), and charged $680 for the visit. read more

If your considering a different or new Dermatologist, I was, look no further people...This office is so very professional, from the Doctors, to the Assistants, To the Secretaries, All are outstanding, kind, considerate and genuine nice people.. The medical care is very thorough and detailed, everything explained... And you remember something called "Bedside Manor," That's here too... I personally and totally recommend this office in Lakeview, You will not be disappointed, Trust me on This.... If a new patent, besides insurance and personal info, you will need to give a credit also to copy,, But, it's no problem. Sincerely, R.H. read more

Doctors here are great, experienced, professional, thoughtful. The new front desk staff is condescending, rude, and overall make each visit miserable and uncomfortable. read more

First the positives. The office is clean and the front desk staff was friendly. I saw Dr. Petersen for some ongoing minor issues I've had as well as a couple new ones. She was very patient and thorough in explaining what I had, what can cause it, and the best treatments. It was a lot to take in at once, but she wrote specific instructions on how to treat it, and prescribed me appropriate medications, and made recommendations for over-the-counter items. They said they would send one of the meds to a partner pharmacy where I could get it at a presumably lower rate. They said they'd send it to them, and then the pharmacy would call me just an hour or so later. They didn't call me, so I had to call them. They seemed surprised and hadn't received anything for me from the office. So the pharmacy called the office, and they finally had a prescription for me which was delivered. It was then that I realized the medication was the SAME ONE as the one they had sent to my pharmacy in Jewel, which I had already picked up for a LOT cheaper. Before I went on this Yelp rant, I DID call the office to try and fix things and they said something to the effect of "Oh, when they said they didn't have your medication I just assumed it was this one" They told me to see if I could return it, but the pharmacy said they couldn't take it back once they distributed it, and when I spoke to the office again the person on the phone just said "Sorry it's out of our hands" not taking responsibility even though it was THEM that sent the wrong prescription. They implied it was my fault since I should have known that it was the same thing being sent twice. Now I'm stuck with extra medication that I used sparingly to begin with and paid a bunch for. Instead of "Oh our apologies, that's our fault, we'll fix it for you" it was basically "tough luck" I wish I could give a better rating because Dr. Petersen was really nice and professional, but the complications with the prescriptions was an inexcusable headache. read more

When I go to Conrad Peterson I know I'm at the right DRS office. The office has a friendly calming atmosphere that relaxes you and when I leave I know the healing has started. The office is in a modern hi tech medical center with a great neighborhood feeling. read more

Conrad Petersen Derm has saved my skin so many times, I am very grateful to them. I work mainly with Dr. Erin Petersen, but have also seen Lauren Agostinacchio the physician assistant. The care is always excellent by both ladies. They have cured my acne and other acute skin issues quickly. Both have a fantastic approach when it comes to patient care as well. They always make sure that you are well educated as to why they are performing certain interventions all while creating a compassionate and caring experience for their patients. read more

I had an appointment scheduled for this afternoon but called them to reschedule this morning since I just received a positive covid test result last night. They charged me a late reschedule fee, which has already been automatically billed to my credit card. Update- I just called again today to ask that the charge be refunded but was told by the man who answered the phone that they would not make an exception to the policy, despite being in the midst of a global pandemic. It is totally irresponsible and unsafe for a medical office to incentive patients to come to the appointment sick in order to avoid being charged. read more

My skin is amazing due to Dr. Peterson. Every time I have an appointment, we talk about my skin goals and she takes time to explain all possible options. Over the past two years, my friends and family have noticed the visible improvements. read more

Initial appointment was fine however- About 10 minutes. Was charged for a 45 minute consult. Prescription was denied by insurance and clinic never followed up with other options. read more

Great facility and practice. Dr. Petersen is always prompt, thorough, and provides a quality level of service. If other doctors in Chicago were half as knowledgeable and involved in their field as Dr. Petersen, we'd all be better off. Can't recommend enough. read more

I've been seeing Dr. Erin Petersen for almost half my life now and have to say she is the BEST dermatologist in the business. She's not only an amazing human being, but she's thoughtful, compassionate and really cares about her patients. From the first consultation to everything in between, I can count on her for all my skincare needs. Truly one of the finest dermatologists, can't recommend her enough! read more

I see Dr. Petersen and she is awesome. My skin is finally clear. She is personable and takes the time to explain everything. Also every nurse that has checked in with me before Dr. Petersen comes in has been fantastic. I also really want to note how friendly and helpful the front desk is. As a healthcare business owner myself, I know how hard that is to come by. Definitely book ASAP because they book out quickly!! read more

Everyone I worked with has been incredibly kind & helpful. I found myself temporarily unemployed & uninsured with a concerning mole. When I called to make an appointment, the man on the phone went out of his way to explain every possible cost to me since I was paying out of pocket. In the office, Dr. Conrad performed my biopsy quickly & painlessly and told me exactly how much I should expect to pay. When I received a bill from diagnostic testing that was almost double what I expected, I called the practice and Sam & Dr. Conrad took care of it within one day. I was so glad to have peace of mind about the mole and about the costs. read more

Friendly staff. Very knowledgeable doctor. Found skin cancer and was very proactive. I appreciated the thorough exam and follow up.

I recently moved to Chicago, and had this practice recommended to me by someone in a local Facebook group. I didn't know that they had recently opened right before the pandemic! Dr. Petersen was incredibly and nice and thorough while doing a full body mole exam. She answered all of my (many) questions, and I left with a number of samples and prescriptions that have already helped! They also went above and beyond with COVID precautions, and I felt very safe. read more

This is the only dermatologist I will ever go to here in Chicago!! The staff is so friendly and they were able to help me multiple times. Very attentive and all around amazing! 10/10 would recommend. read more

A wonderful personable Doctor and staff. Their practice of medicine quickly treats the cause and the symptoms. Even for those of us who can't afford expensive meds this place helps you find out. You're awesome read more

Visit was fine but follow up on test results was a frustrating and slow process. Medical assistants do not return calls and lab results were not communicated in a timely manner. Do not recommend this office. read more

I would recommend Dr. Petersen to anyone looking for a new dermatologist. She is kind, patient, thorough, and truly wonderful to work with. Their new office is a full stop shop for medical and cosmetic services, and I really cannot recommend them enough. read more

I've been a patient of Dr Conrad's for 4-5 years and followed her to this new office. Dr Conrad was super excited when she told me about this new venture and couldn't say enough about Dr Petersen. Fast forward, I am now a patient of Dr Petersen's because of insurance coverage. No matter; I truly think the world of both doctors and am very well taken care of. Mind you, I had a brutally traumatic PTSD-inducing medical procedure at a major medical center in the city last year and thinking about going to any doctor appointment is difficult for me. However, I have no anxiety about my appointments to this office. Not only are the doctors extremely knowledgable, kind and caring, so is their staff. I highly recommend for anyone who prefers to be treated as a valued patient. read more