In regards to my prior review...... The owner contacted me personally and appologized for the issues that I had experienced earlier this year. I have to say the experience was not the best BUT having the owner cobtactvme almost 6 months later to appologize for his previous employees (the man who addressed me as hunny was let go... not because of that incident) actions was VERY RESPECTABLE! I can say that I have not experienced any recent issues with my transmission (although we rarely drive that vechicle these days)... The owner did offer to look at the peak in coming from my sunroof as a courtesy as well... So although my previous experience was not fantastic the response and acknowledgment was very unexpected and welcome! Customer service is worth a new review itself! read more

On my way from Charleston SC to Newport Beach CA on the very first day of the trip we were coming into coming into town and the transmission in my 98 Chevy PU started slipping going up hill. After calling a few dealerships and one Napa repair facility I was referred to Mr. Transmission. Jason (store manager) answered the phone and I explained my situation that we were traveling to CA and think we are having a tranny issue. Even though it was 15 minutes before they closed he told me to come by and they would run the diagnostics to see if there were any warnings coming up. We got there and as advertised he stood in the parking lot with his diagnostic equipment in 33 degree weather (yes that cold in Alabama) and ran it. Nothing came up but needed to drive it the next morning to feel the issue. We went ahead and got a hotel for the night and told me to be back at 7:30 so we could take a test drive. Again as advertised he offered me a cup of coffee and we drove from the shop back to my hotel so i could wait there with my family and not sit at the shop all day. Come to find out the engine was misfiring and only needed a full tune up, so 6 hours later all work was complete and Jason still found a way to add a couple of discount specials that saved me some bucks!!!! I can't say enough how impressed and grateful that we found a guy like Jason to get us back up and running with only losing one day to get coast to coast. read more

They damaged my car and charged me to fix. When I took my vehicle in for an inspection, I talked to Nick and specifically asked them not to roll down the windows, because they are difficult to get up, and I don't want to get them fixed at this time. When I retrieved my vehicle, I found that not only did they roll my windows down, they had burnt up the motor trying to get them back up (if you rolled them up slowly, it would go). At this point, the windows would not budge at all. When I brought it back, they raised it free of charge, which was great until I got on the interstate the first time. As soon as I did, the window fell into the door, and popped up a piece of cardboard they used to hold the window in place. When I brought the car back, Nick told me he would not fix it again because I did not put a screwdriver in the window to keep it up. He told me they would need to fix the motors they burnt up, and it would be over $200. Bottom line, I took my car to them, and they damaged it, and are unwilling to fix what they messed up. I would not recommend Mr Transmission to anyone. read more

racist and scammers!!!! please be aware....long review alert! a one star rating is to high for them! i came there in march to get rear brakes, rear rotors and one wheel bearing fixed. i actually came to get something else fixed but they claimed that this was more important. the owner was a woman so it made me feel a little more comfortable with her thinking that she was going to fix my issues and not try to scam a newly divorced mother of 3 but boy was i wrong. a few weeks later i started hearing a roaring noise so i went to a nearby auto mechanic. the mechanic said that i needed front and rear brakes, i couldnt believe it! i told them that they needed not to worry about the rear rotors and brakes but had them to fix other things because their prices were way cheaper. he mentions that there is a way that they can fix your rotors to look like the're new but their not, thats what they did to your rotors. i started driving my other car until i was able to get the car fixed. i decided not to take it back to mr transmission because i was pretty sure that they were just going to scam me again. im still driving this car from time to time with no issues other than the rear brakes and rotors. fast forward to last week, my mom says you need to take it back to mr. transmission because its under warranty and you shouldn't have to pay for services that you have already purchased. i bring it in wednesday and nick (very polite and forthcoming) is helping me. the owner doesn't speak, wont look my way. nick tells me im still under warranty but will need a caliber. im like, ok.....put everything back because i dont want to spend anymore money with her! he says, he'll fix it for a good deal. deal wasnt horrible but honestly im not sure if they even put the new part on my car and its quite possible that they fixed my rotors again and they aren't new either. yesterday, my mom calls me and says that someone called and said that your car wont crank!!! they claim my battery is bad. my dad just bought this battery a few months ago and i had no issues with this battery. the previous years when the battery would go bad the car is slow to crank, windows rise slow, and winding in radio. i heard none of this. there was no inkling of an issue with my battery. i get there nick says my car wont crank after i turn it off. he jumps off the car and i try to take it home but it was trying to shut off in the middle of the street. i am able to pull into a parking lot where it shuts down on me. my mom says lets go back up there and see what can be done about this because your battery wasnt this bad. we ask nick if we can talk to the owner of the shop because she hasnt had much to say to me at all and ive now spent close to a $1000.00 in her establishment. nick goes to get her but i can hear her arguing about us to him. she comes and has the worst customer service imaginable. she was very confrontational and you can tell she wants nothing to do with us. shes goes, you had all these low voltage codes. im like well i had no issues with this car cranking before you guys got it, and mind you i had just took it to another mechanic and they said nothing about a low battery or voltage code. oh and just so you know, the battery is not easily accessible. you have to take off the left tire to replace the battery so i cant see it. we have a screaming match right there, she calls us the n-word and she wants us to get off her property. you can tell she had been wanting to say it for a while, it was one of the first words that came out of her mouth (n-word). then has the never to walk up to me like she wants to fight, which wouldn't have been a bad idea! the police were called and now i have to come out of pocket for money i shouldn't have had to spend. she was very hateful and disrespectful. it was a horrible experience and she needs prayer. i talked to another mechanic today that had to fix what they broke and they said that they had to have left the car on or tampered with the battery some kind of way if i had no issues with the battery before coming to mr. transmission. please be careful when taking your care to this company! all of this because they didn't want to honor their warranty. read more

Mr rip you off should be thier name. I have never experienced people like these they will take lots of money and find several extra things wrong with your car that you didnt know about you will leave this place with less money and your vehicle not repaired and they will yell at you when you call back after they taken your money. I wish i had never went to them. Please dont go to them. Save money and headache read more

I was out of town for three weeks when our 2004 Sierra started acting up. My wife took it to Mr Transmission and I guess they thought "stupid girl" when they told her a new transmission and transfer case for $4700. I called them to discuss it and their answers made no sense. So we picked up the truck and took it to Aamco transmission. They fixed the transfer case for $920. Truck runs great. Thanks Aamco. Eat bark Mr transmission. read more

Beware of this place they are liars . They lie about estimate and the warranty. I spoke with mechanic and told him that I lived in South Carolina the truck broke down passing through Hoover that it would take me a few days after they got it fixed to pick truck up because I work and had to have extra driver to come that distance Nick said that wouldn't be any problem. 48 hours after truck was ready mr transmission put my truck in storage sent me certified letter and wanted 700 hundred dollars more for storage and court cost. I have never experienced anything like this business. Stay away they are con artist you can see the reply they left to my comment. If they had put as much effort to me being a paying customer as they did to this comment reply. You can read there reply and it speaks volumes about the customer service you will receive by the Hoover AL MR Transmisson. I paid $3,506.00 and this is how I was treated. read more