They were able to get my flat tire replaced quickly with little waiting. Nice people alsoread more

Prompt, attentive and courteous service..! I've never had to wait more than 10 minutes for…read moreassistance. Highly recommend.

It never feels good to complain about a small family business, especially one with nice people…read more Cahaba Tire checks those boxes of kindness and being a local business. While Cahaba tire may be a great spot for tires (cannot comment on that), it struggles for more complicated diagnostics. In this case, brought in the car with a set of lights blinking on the dashboard and reduced braking capacity. A simple google search or a question to AI would have immediately pinpointed even a novice to the fact that this was an issue with the brake booster, simply based on the codes. Yet, the crew here immediately jumped to diagnosis of a faulty battery with great confidence. After inquiring if it could be the brake booster (as I already searched the codes myself), they assured that it's not. Well, "mechanics know best", so I thought. Who am I to argue with them. Thus, paid for the battery, got it replaced and sure enough, all the lights came back on after half an hour of driving. Bringing the car back to them, they acknowledged the misdiagnosis, yet said they cannot fix the issue with the brake booster and it needs to be taken to a specialized shop. However, they did not offer to comp any part of the initial repair cost to replace a battery that wasn't the problem at hand, which would have been a reasonable thing to do from a customer service standpoint. In other words, owning up to their own mistakes and that they wasted a whole day for the customer. Sadly, that did not happen. While everyone was very kind and appeared genuine, the result as a customer is a wasted day without result at a mechanic shop due to overconfidence of the team here and a cost of a battery that potentially did not need to be incurred that day (which there is no way to know for certain now).

I went to have the tires I purchased earlier in the year rotated and get an oil change. Being…read morethere already, I asked if they could replace the O2 sensor under the car that I had previously purchased. I was charged $145.00 to unscrew and replace a simple part. It is a basic task requiring no longer than five minutes. I paid the extreme amount anyway and left. A mile from the shop, the hubcap flew off and passed the car. After retrieving it from the ditch, it was plain to see that someone had busted it. Additionally, the rear hubcap is also broken. After being sufficiently fleeced by the labor cost, an additional cost of thirty-five dollars was necessary to replace the hubcaps they destroyed. I will never patronize them again, and I cannot recommend their services.

This is a local tire shop here in Helena. The owner Rayme is quite knowledgeable and has been doing…read morethis for several decades. I noticed I had a tire that had a slow leak. I called and made an appointment for the next morning, but drop my car off the night before because there is a key box. Apparently, my two front tires were pretty bad and there was no repairing them. I ended up ordering four new tires with free rotation and if I get a flat, I can bring it there for him to fix for the life of the tires. I feel like I got a good deal. It was pretty comparable to other places. I highly suggest making an appointment because he is a one-man show.

I had a horrible experience with this business. He ordered the wrong tires for my car and…read moreinstalled them. When I went to pick it up it was several hundred dollars more than he had quoted. I tried to work with him and asked if he could still order the correct tires. He told me the ones on the car could not be returned and they were an odd size he could not resale. I offered multiple times to pay the original quoted amount and he refused. He got very angry and said multiple times he would just write it off. I was very uncomfortable the way he was acting. I did offer as I left to still pay the quoted amount and he said it would do no good. The next morning he started texting my Husband that he could suddenly get the correct tires to swap. My Husband was not happy the way he had acted with me and I refused to take my car back to him or do business with him. We offered to have the tires replaced somewhere else and return his tires, but he continued to be difficult and not want to agree with that. He even filed a police report, in which we had done nothing wrong. Eventually he ended up taking a reduced price for the tires, but we still ended up paying $170 more than originally quoted for the tires we ordered. I just did not feel comfortable taking my car back and wanted him to quit texting and leave us alone. His prices may be cheaper, but I would not recommend doing business with him after the way he acted with me and if his ring camera works like he told me then it's all recorded.

DO NOT TAKE YOUR CAR HERE!!! I had an extremely frustrating experience with this NTB location. I…read moreoriginally came in just to have four new tires installed. I did not plan on replacing my shocks and struts, but the manager strongly pushed me into doing it while my car was there. I trusted their recommendation, which turned out to be a mistake. My vehicle ended up being kept at the shop for three days because they stripped a bolt during the repair and had to order a replacement part. After multiple attempts to pick my car up, I show up to the store and wait in the lobby for 10 minutes before I walk out to the back and ask if someone can help me. Meanwhile, there's 4 guys sitting around doing nothing. The manger finally comes out and informs me my power steering was messed up, something that had never been an issue before bringing it in. The manager stated he did not have the tools to fix the power steering. Because my car was not safe to drive, I had to have it towed to another mechanic to figure out what was going on. I am now being told that my power steering system needs to be replaced, only 3 shocks were installed and the CV axle has been punctured! Which is a major and extremely expensive repair that started immediately after the work performed at NTB. All of these screw ups just for some tires! To make matters worse, when I tried to escalate the issue, the manager refused to provide me with the contact information for corporate. Being left without a vehicle for days, paying for a tow, and now facing a major repair after work performed at this shop is completely unacceptable. I hope someone from NTB corporate sees this review and reaches out, because this situation needs to be addressed and they need to pay for the damages they have caused.

They do great work. I was in and out with no problem. I would recommend you to my friends and…read morefamily. Sharon Mayer

I needed new tires quickly, and they were able to fit me in quickly. They were able to get to me…read more in about 90 minutes. Overall fairly good service, but they have Fox News blasting in the waiting room. It would have been okay on silent, or if anything else was on.

Mavis in Pelham last week checked out My right rear tire on…read moremy Benz. It actually had a slow leak. They said there was no leak and they tested the tire. Took to another tire shop here in Helena Alabama and they found the leak. When I called Mavis back today and asked if I could get in to get it rechecked there was a long wait. However, I spoke to a girl at the desk when I first took it to Mavis. When I asked the guy if the girl was there at the front desk he said no females worked there. Odd because I spoke directly to a young lady. This place is a joke. Also one of the employees when I first went came in and was using unprofessional language.

Be careful. They do not have adequate security to prevent vehicles from being stolen.read more

I asked about AC repair. They tried to add oil change and two new tires. We're not in much of a…read morehurry to get the job done.

Took my vehicle in for an oil change. They left the oil cap off and had my vehicle leaking oil…read more Only found out because I had to take it to another shop. This is the second time this has happened to me. But it will be the last time. Beware!!

We were on our way back to Nashville when our tire started losing air. We first went to Firestone…read moreand they said they could not even look at it until the next day. We drove over to Express Oil and Change and they were able to look at the tire right away and diagnose that we had a problem. They were able to patch our tire and get us back on our way home within 30 minutes. I can't say enough wonderful things about their customer service! I highly recommend them! Greg was the technician that removed the screw from the tire and I think the managers name was Rodney or Ronnie? At any rate thank you so much for getting us home safely! Appreciate your professionalism and excellent customer service!

I came to this location per a recommendation and I do not regret it one bit. After receiving the…read morequote for work from my dealership, I called this place sobbing. The service manager was comforting and promised to help on any way he could. This location reviewed all of the notes from my dealership, inspected my truck, and have a quote of half of the initial quote. I was shocked, elated, and grateful. The work has been awesome, with no further issues. The customer service was a head above the rest. Each person that I came in contact with was smiling and helpful. I liked them so much I took my second car for a tune up. It's official, this will be my cart shop when needed.

Express Oil Change in Alabaster, 136 1st St. N. Alabaster is excellent! I went in for a full…read moreservice oil change today. They are professional, efficient & always go above & beyond without trying to sell me something I don't need which lets me know it's with great comfort to recommend this location to my family, friends & especially my elderly family members. Don Frank & his group of employees rock! Today my crew, Joshua & Jorge greeted me with a smile even with the temp registering 105° and those bays they work in are like a hot box. Cudos to them! Follow them on Instagram to great get great coupons! I got $20 off today! Chrisie D.

Took my car in for a coolant leak. i was told it would be ready the next day. Two days later they…read morehadn't touched the car. They will tell you everything you want to hear, but in reality they do nothing but lie.

DO NOT GO HERE! THESE PEOPLE ARE THIEVES, CROOKS, AND LIARS! I went here to repair a leak on ONE of…read moremy tires. It wasn't flat and I was able to drive on it. Multiple things went very wrong for what should have been a very simple repair. First, they couldn't find the key to the wheel lock. They spent forever looking for it and then told me they were gonna have to break the wheel lock off (for an additional charge ofcourse). I asked to look myself and was able to find it in two seconds. It was in plain view on the back seat floor, which is where I told them to look. In the midst of all this, the guy tries to sell me 4 new tires for $890. Mind you there is absolutely nothing wrong with the rest of my tires. My car is only 3 years old and was brand new straight off the lot. I am the only person to ever drive this car. In the middle of his spiel, I tell him no but he ignores me and keeps going. I say no because there is absolutely nothing wrong with my other tires. The entire time I sat in the waiting room they were trying to sell people crap and offer "coupons". Eventually, They are able to look at the wheel and then let me know it just needed a plug. The total came out to $24. I was more than happy with this, thanked them, and got in my car to leave. When I get in my car, it lights up like a Christmas tree. It's saying the collision sensor and a couple of other things are malfunctioning. I go back in and let them know. Then they tell me the battery charge must be low because it may have gotten "cold". I don't know how my battery would've gotten "cold" in the few hours they had my car at that point. Also, why were they doing anything with the battery when I was there for a tire. They claimed they just needed to charge the battery and it would be a quick fix. Annoying, but fine and I go back to the wait room. After about 45 minutes, they come and tell me my battery has magically "died". Again, this car is brand new and only 3 years old. I had a used car from the same brand for much longer that never needed a battery the entire time I had it. There was nothing wrong with my battery beforehand and I got an oil change not too long ago and nothing was wrong with the battery then. They tell me I'm going to need an ENTIRELY NEW BATTERY for $300! Naturally, after this I become irate. I told them it doesn't make sense for my battery to die out of nowhere from the time I brought it into to the shop til then. The guy is giving me an endless amount of excuses about how he's had the same thing happen where he goes to a dealership for one thing and they find a bunch of other issues. During the exchange, the mechanic who worked on the car was standing there and in the middle of it he leaves and goes back to my car. I tell the guy at the counter to give me my damn keys and I'm taking it to another dealership to look at. He brings the car and lets me know that the warning messages have gone away and everything looks fine now. Isn't that funny :) ? 5 minutes prior I had a dead battery that needed to be replaced right away and now it's magically fixed. There is not a doubt in my mind that once they realized the initial repair would cost next to nothing, they messed with the sensors in my car and gave me some bullshit story about the battery. After I made quite the scene, told them I wasn't going to buy a new battery, and would take it to another dealership, the mechanic undid whatever damaged he caused to the sensors to get me out of there and cover their asses. These people are SALESMAN. The only thing they care about is pocketing as much of your money as possible and will try to sell you crap you don't need and even go as far as messing with your vehicle. AVOID THIS SHOP AT ALL COSTS UNLESS YOU WANT TO BE SCAMMED AND LIED TO.

Definitely my new go to place for car service!! Excellent service!! Great pricing, I just happened…read moreto hit "Ladies Day" discount, awesome!!! Don was absolutely fabulous!! Personable, knowledgeable and great sense of humor!! Thank you so much!!!

Stopped in for a flat tire. They checked pressure and assessed for a leak. When they didn't find…read moreanything they sent us out free. Took two minutes and was greatly appreciated.