I love this place. Today I did have to wait a bit to speak with someone but they were busy so no…read moreworries. Today Jesus helped me. Super nice guy. I wanted to get the air in my tires checked and inquire about new wiper blades. Jesus was very accommodating. He also checked tread on my tires. My tires were fine. I purchased the recommended wiper blades. I'm completely sold on this location. They do a great job educating me on various things as well. Thanks Jesus.

When you call this place, a friendly and professional and knowledgeable real life person answers…read morethe phone. They had the Michelin tires I needed quickly available. The installation process was easy to schedule. Communication I received was prompt and professional. The pricing of the tires was just as good as any around town and the service experience and quality was exceptional. The alignment tech did an excellent job with the 4 wheel alignment. My steering wheel is centered. All alignment measurements are green and the thrust angle problem that I had coming in was completely resolved. Great job guys thank you.!

William was a Godsend fixing my quickly deflating tire a few weeks ago. His coworkers said I'd have…read moreto leave it with them better part of a day which wouldn't work for me but would inflate it for free. He said he could fix it right then and have me in my way. I didn't ask a price. Would've given five stars but the price of over $40 startled me. Maybe that's the going rate but to not have to sit or be without a car was worth it.

I went to Express Oil in Helena today and was very disappointed with my experience. I waited about…read morean hour and a half for an oil change because they couldn't locate my oil filter and eventually had to order one from AutoZone. The employee did apologize for the delay, and I was patient because I understand that things happen. What really bothered me was the manager's attitude and lack of professionalism. He came up and spoke to the employee in front of me about the situation, saying that I had been there for an hour and a half and that he was "going to get his ass chewed." I felt that was very inappropriate and unprofessional to say in front of a customer. When I left, there was no apology from the manager, no thank you, and not even a "have a great day." To make matters worse, after I left, my check engine light came on, so now I have to have my car checked to see what's going on. Things happen, and I'm usually very understanding, but the attitude and lack of professionalism all around really left a bad impression. Unfortunately, I would not recommend Express Oil in Helena.

I was referred to Jim Collins by Kelly at Technique. They open at 7:30 Monday - Friday and closed…read moreSaturday and Sunday. Jim greeted me promptly, took my info and asked for my keys. An hour later I checked out, paid $27.50 for my tire repair/ patch and was on my way. So happy I stopped in here to visit this reputable shop with fair pricing. For sure, I will be back the next time I need brakes or tires.

It never feels good to complain about a small family business, especially one with nice people…read more Cahaba Tire checks those boxes of kindness and being a local business. While Cahaba tire may be a great spot for tires (cannot comment on that), it struggles for more complicated diagnostics. In this case, brought in the car with a set of lights blinking on the dashboard and reduced braking capacity. A simple google search or a question to AI would have immediately pinpointed even a novice to the fact that this was an issue with the brake booster, simply based on the codes. Yet, the crew here immediately jumped to diagnosis of a faulty battery with great confidence. After inquiring if it could be the brake booster (as I already searched the codes myself), they assured that it's not. Well, "mechanics know best", so I thought. Who am I to argue with them. Thus, paid for the battery, got it replaced and sure enough, all the lights came back on after half an hour of driving. Bringing the car back to them, they acknowledged the misdiagnosis, yet said they cannot fix the issue with the brake booster and it needs to be taken to a specialized shop. However, they did not offer to comp any part of the initial repair cost to replace a battery that wasn't the problem at hand, which would have been a reasonable thing to do from a customer service standpoint. In other words, owning up to their own mistakes and that they wasted a whole day for the customer. Sadly, that did not happen. While everyone was very kind and appeared genuine, the result as a customer is a wasted day without result at a mechanic shop due to overconfidence of the team here and a cost of a battery that potentially did not need to be incurred that day (which there is no way to know for certain now).

I needed new tires quickly, and they were able to fit me in quickly. They were able to get to me…read more in about 90 minutes. Overall fairly good service, but they have Fox News blasting in the waiting room. It would have been okay on silent, or if anything else was on.

Mavis in Pelham last week checked out My right rear tire on…read moremy Benz. It actually had a slow leak. They said there was no leak and they tested the tire. Took to another tire shop here in Helena Alabama and they found the leak. When I called Mavis back today and asked if I could get in to get it rechecked there was a long wait. However, I spoke to a girl at the desk when I first took it to Mavis. When I asked the guy if the girl was there at the front desk he said no females worked there. Odd because I spoke directly to a young lady. This place is a joke. Also one of the employees when I first went came in and was using unprofessional language.

I decided to go here because of how close in distance it was to where I was. I had called prior to…read morearriving and the person I spoke with over the phone; his name was George/Jeorge was very kind, offered me a discount, and let me know I could get in pretty quickly for what I was experiencing. They got me in pretty quick, although it was a line of people, all I had to do was get my tire fixed and they did just that within 30 minutes! Instead of overcharging and not telling me the different options I had, George made sure to tell me I could either get a new tire or they could just patch it up, which would not only be quicker, but would also be cheaper. I didn't even know it was an option as most dealers would try to take the more expensive way out. Of course I took the recommendation on the cheaper route and my tire is just as brand new, I will certainly be coming back, the service was great!

We left so satisfied! The guys change tire so quickly and professionally. And the price is so good!…read moreDefinitely recommend! Guys know that they are doing!

Came back here for an oil change. Great customer service! They checked all my lights, cleaned my…read morewindshield, filled up my wiper fluid, and changed my oil. They also recommended some things to be done. When it came time to pay, I got a discount because it was Tuesday and ladies get a discount on Tuesdays! Woot!!

They have come to my rescue twice now! Once when a "local" place put my filter on backwards! I will…read moreonly use this Express from now on!

He's been in business for a very long time and always has given me great service just when I think…read moreI'm going to have to replace my car he lets me know whatever it is can be fixed and is worth keeping my car and he's right! I always know when I go there. I can trust there wisdom on what they know about cars.

My family and I (6 of us) have been going here for 10 years for a reason. They are reliable, blunt,…read moreand handle things the old fashioned way. I know my car will be serviced well and for a reasonable price. Book in advance, they're busy for a reason. Quality, affordable service. They have no time for nonsense, which is why sensitive customers complain about the lack of sugar coating. But honestly, I'd rather someone cut it to me straight than lie to me.

We were on our way back to Nashville when our tire started losing air. We first went to Firestone…read moreand they said they could not even look at it until the next day. We drove over to Express Oil and Change and they were able to look at the tire right away and diagnose that we had a problem. They were able to patch our tire and get us back on our way home within 30 minutes. I can't say enough wonderful things about their customer service! I highly recommend them! Greg was the technician that removed the screw from the tire and I think the managers name was Rodney or Ronnie? At any rate thank you so much for getting us home safely! Appreciate your professionalism and excellent customer service!

Took my vehicle in for an oil change. They left the oil cap off and had my vehicle leaking oil…read more Only found out because I had to take it to another shop. This is the second time this has happened to me. But it will be the last time. Beware!!