The customer service at Mr. Teriyaki stinks. After my last experience, I will never spend another penny in this place. I called in an order and spoke with a young lady who repeated my order back to verbatim. She said it would take 15 minutes. I asked for the total and she told me it would be $20.63. As I entered the establishment,the manager rang up my order and took my money. Another young lady finally comes out with a portion of my order. I reminded her that I had three orders. She then went to the back and brought what I believed to be my order. She opened that box to let me see that it was a part of my order. She bagged all three boxes up and went home to eat. When arrived at home I realized that she only gave me a portion of what I ordered and paid for, I called back to explain what happened and immediately, She gave me nothing but attitude. She said, "What do you want us to do about it?" She then went on to tell me that I should have said something when she called the order back me and when she opened the boxes to show me the food. I reminded her that on the phone she called the order back as I said it and that when I picked the order up, she only opened the third box that she almost forgot to give me. My complaint was not important enough to her, so I was put on hold twice and the second time she never came back to the phone. I packed the meals up and drove back to the establishment. As soon as I walked in the young lady that took my order in the first place began to defend her position saying that I didn't get what I wanted because I said something different on the phone. She said that the manager would give me what I wanted but I would have pay additional money. Because of how I was being handled, I said that I was returning the food and wanted a full refund so that I would take my business elsewhere. The young lady said I would not be getting a refund. I asked to speak with the manager. I heard her tell the young lady that "He's going to half to wait until I'm done cooking." I waited patiently for another six minutes just to have her come to the counter with a nasty attitude and being argumentative. To shorten this already long dissertation, she refused to give me a refund. She stated that it's hard for them to hear sometimes and that I should have said looked at a menu. I reminded her that I placed the order over the phone and that's why I was specific with the order. She told me to call the cops if I wanted to, but she was not going to give me a refund. With the police officer there, she stated she saw on her camera that the young lady only showed me the third box that she almost forgot to give me. I wanted the ticket that she took the order down on which she actually stated she wrote what I wanted on it just in case I decided to take her court. She offered to copy the ticket on another piece of paper, but she would not give me the original ticket. Mr. Teriyaki, why go through all this trouble instead of accepting the fact that you made a mistake with a customer's order and make it right. You have lost me as a customer for good. I will continue to share my experience at every opportunity with my family and friends, I'm sure after hearing my experience, there is a great possibility they will decide not to spend their hard earned money at your establishment. See, this isn't about the $20.63, it's about the lousy customer service. The customer is not always right, but the customer is the life of your business. Treat them with respect and they will continue to come back, even when you get the orders wrong. read more