Abdul was awesome! He took care of my problem in a timely manner. Will definitely recommendread more

I originally took my phone to the uBreakiFix store in Redlands in May 2026 to have the glass/screen…read morereplaced. At that time, I also informed the staff that the battery needed to be replaced, and the battery was subsequently serviced. In early August 2026, I unfortunately broke the screen again. Because I had a doctor's appointment nearby, I took the phone to the uBreakiFix location in Rialto. After inspecting the phone, the staff there informed me that the phone was not repairable because there was old corrosion inside the device. I was specifically told that, when the battery was previously replaced, the phone had not been properly sealed afterward, which allowed moisture to enter the device and resulted in the corrosion. I explained to the Rialto employee that the previous battery repair had been performed at the Redlands location. The employee recommended that I return to the Redlands store and explain the situation to them. When I went back to the Redlands location, I was initially greeted politely. However, as soon as I explained what had happened and what the Rialto location had told me, the interaction changed completely. In front of another customer, a shorter male employee began yelling at me and immediately insisted that the problem was not their fault. He accused me of having dropped the phone in water. I explained that I do not carry or use my phone around water and that I had no reason to believe the phone had been exposed to water. He then stated that someone must have spilled something on it without my knowledge. Rather than attempting to investigate the issue, he continued to dismiss responsibility. I was then told that I could speak with the manager, who would supposedly be back in approximately ten minutes. I agreed to wait. After waiting the ten minutes, the same employee came back out from behind the glass wall and informed me that the manager would actually not be back for another 45 minutes. Throughout this interaction, I specifically and repeatedly asked the employee to contact the Rialto location to verify what their technicians had told me regarding the corrosion and improper sealing of the phone. On numerous occasions, he refused to call the Rialto store. I find this particularly concerning. If the Redlands location believed that the Rialto technician's assessment was incorrect, there should have been no reason to refuse to contact the Rialto store and verify the information. Instead, I was met with accusations and an unwillingness to investigate the situation. My concern is that the phone was not properly sealed when the battery was replaced at the Redlands location in May 2026. The subsequent corrosion identified by the Rialto location may have resulted from that improper sealing. I am not making this allegation without basis; it is based on the information provided to me by the Rialto technician after examining the device. I am extremely disappointed with both the quality of the original repair and the way my concerns were handled when I returned to the Redlands location. I believe the matter should be properly investigated, including communication between the Redlands and Rialto locations, rather than simply being dismissed by an employee who refused to verify the information. I am requesting that management review the repair performed in May 2026, determine whether the phone was properly sealed following the battery replacement, and address the manner in which my complaint was handled at the Redlands location.

They've fixed my phone twice now and have always done it within an hour and perfect quality!read more

I brought my game council here today because I had a bad experience at a different store not…read moreassociated with this one . my daughter-in-law and I spoke to Johnny and told him about our whole situation and the bad experience we had . He took our game council and he fixed it in about maybe an hour he called us and even text us best experience that we could've had today he was very professional and we couldn't be happier... thank you Johnny we will recommend your store to everyone we know

I had an awesome experience with uBreakiFix in Rialto. After not getting my new Samsung phone to…read morework properly and even contacting Samsung to no avail, I followed Samsung's recommendation and took it to uBreakiFix's Rialto location. Jack there was friendly and professional. He said that he would troubleshoot the problem within an hour. Sure enough, he came out about 30 minutes later and explained the problem (I have to admit that it was user error, MY USER ERROR). The phone is now working just fine. I felt valued as a customer and must thank JACK profusely. I would be honored to use their service again!

Came in here to fix my husband's work phone. They originally tell you 2 hours. Coming in at about…read more4:45 we were expecting to just wait around because they close at 7. We knew we were cutting it close. When we told Joseph it was a work phone and we needed it, he did not hesitate to tell us he could get it done in time. He was very thorough in his explanation and was knowledgeable. We are so greatful for him, he had it done. Before the 2 hour mark. Made sure the phone worked and we were on our way. This will definitely out repair place. Thank you again Joseph!

Super service really fast and gave me advice on how to save money on my cracked phone.read more

I walked in having scheduled an appointment and there were three people waiting. I was never…read moreacknowledged and both service people were in the back. It took 15 minutes for anyone to come out front The store front was empty and anyone could have come in and stolen all the merchandise. It took 30 minutes for them to get to me. And this is with an appointment. What is the point of scheduling an appointment if you have to wait longer than walk-ins? I heard a phone ringing. There were two employees and neither answered the phone. I'm sure these young men are good at repairing cellphones, but they don't have a clue about running a store. They probably need one employee to stay out front and answer the phones. I will say that when they finally got around to me, service was good. But I think next time I will support a small local business and not this corporate-owned company. I just felt really ignored. If you do book an appointment here, be prepared to wait a long time.

My phone went wacko on me. It kept turning on, off, on, off, than a little robot appeared on the…read morescreen. Under it read "ERROR", no kidding Samsung! I freaked out and the next morning I drove to uBreakiFix. The young man who assisted me was super. He took my Android phone and went to the back room. A couple of minutes later he reappeared with my phone. Whatever he did to fix my phone and get rid of, the .... "ERRORROBOT" was a miracle. I told him he's a fine and honest young man and that his mom should be proud of him for helping me with my problem. Of course he smiled and said thank you. I would definitely recommend this store to anyone with a similar issue with their phone or any electronic device messing-up. I will be telling my family and friends about uBreakiFix and will absolutely use their service in the future as needed.

Thank you to Leon for doing a great job on repairing my screen. He worked very efficiently and the…read morescreen is like brand new. 10/10 recommend.

First Visit I was…read morehelped and Assisted by Kat Extremely polite and friendly! She continued to smile and provided fast and efficient service with my gaming console All done within 10 minutes I 100% highly recommend Thank You for reading

definitely do not come to this repair shop. They say they can fix your PlayStation, but they cannot…read morefix anything. Do not let them scam you into giving them any money the first time because your PlayStation won't be fixed they will make you come in again then they will tell you there is nothing they can do, but they'll take your money the first time with no communication whatsoever until you come back they will direct you to another repair place. now I gotta waste more money to pay another repair place. Plus, I'm sure there's going to be more problems then what uBreakiFix said. I bet cause they're already wasting my time. when they could've told me the first time they couldn't do anything with it.

Showed up at 10am after being called the day before by the employee to be there at early to have my…read morephone fixed. Waiting for an hour now and Noone has showed up. Horrible service. Obviously does not respect the customer or their time.

Came here on a Saturday around 1:45. Doors locked with no sign in door. It's 2:34 and have called a…read morefew times and no answer. Not great in a Saturday when it's my day off and they're closed Sundays.

Amir Fixed my screen protector today, he did a Great job NO Bubbles, awesome service here at this…read morelocation.The have helped me numerous times and always are very nice and professional. I highly recommend this location.

No full refund was given after paying for new phone screen and phone returned with cracked screen…read morebecause "it couldn't be fixed " No warning upon up front payment of unrefundable $100. Giving me your phone number didn't work even after escalating the issue. I received a poor excuse and no resolution.

I don't usually write reviews, but QCQ Repair absolutely earned one…read more When I first started looking for someone to repair my Halo Infinite Elite Series 2 controller, I came across QCQ Repair. The only thing that initially made me hesitate was that it was a home-based business. I decided to keep looking around and even visited another highly rated repair shop in the area. Before I could even ask if they could repair my controller, they immediately recommended QCQ Repair. That told me everything I needed to know. From the moment I spoke with Jose, I could tell he genuinely knew what he was doing. With over 10 years of experience, his knowledge and professionalism stood out immediately. He took the time to listen to my concerns about my controller, understood how much sentimental value it had to me, and even understood how excited I was to play the upcoming Halo Remastered. What impressed me the most was his honesty. From the very beginning, he told me there was a possibility the controller couldn't be repaired because of how Microsoft designed the Elite Series 2. He didn't make promises he couldn't keep or give me false hope. Instead, he was upfront and transparent, and I respected that more than anything. I dropped my controller off on July 3rd, right before the holiday weekend, and he was still willing to take it in. A few days later, he contacted me with great news--he had successfully repaired it. Not only does my controller work perfectly again, but he also replaced the joystick with an upgraded component to help prevent the issue from happening again. The price was more than fair considering the complexity of the repair and the cost of replacing one of these controllers. What really sets QCQ Repair apart is that Jose genuinely cares about the quality of his work and his customers. His business isn't about getting people in and out as quickly as possible--it's about doing the job right. That's exactly why his reviews are so outstanding, and now I completely understand why so many people recommend him. If you're looking for someone who is knowledgeable, honest, experienced, and takes pride in their work, I couldn't recommend QCQ Repair enough. I'll definitely be coming back if I ever need another repair. Thank you again, Jose. I truly appreciate bringing one of my favorite controllers back to life.

So my Xbox all of a sudden wasn't working, wouldn't come on so I looked up some shops near by that…read morewould help. I saw QCQ and saw he he pretty good reviews, so I decided to give him a try. Worse mistake of my life. I took it in, and he charged me a $50 deposit to look at it. Sure no problem, I paid the deposit. About 2 days later I got an update, and later that day my system was "fixed". I paid the remains , and went home. I was able to play all day no problem, but next morning I wake up and the issue happens again. I contact him and he tells me to bring it back in, so I do so. Later that day he tells me he has no idea what the problem is and he'll update me when he can. 2-3 days go by no update, so I text him and he says once again he doesn't know. I said it's fine can you just refund me and I'll take it somewhere else, he said he would give me a partial refund and give me my system back, IN WORSE CONDITION it was in before. When he first gave it back, it would turn on and play for about 30-45 minutes, now it's back to absolute root 1 of not coming on at all. So i basically paid to waste my time, gas , and money. Definitely wouldn't recommend going somewhere where they don't know how to fix your issues, and ALSO don't accommodate. I feel like a full refund was the LEAST he could do. He claimed he was keeping it for his "time" , but what about mine? What about the 7 days I had to wait for nothing ? What about my gas to drive back and fourth 4 times? Once again, wouldn't recommend.