Tristan came to fix a long time problem with my front door latch…read more He knew exactly what the problem was and fixed it very quickly. He was professional and very kind, which I so much appreciate. The women on the phone to set up this tech was very kind and set up my appointment with her best tech and he certainly was. The pricing was very reasonable.

Solidly 3 out of 5 star experience…read more Pros: Responsive dispatch Friendly technician Got the job done Cons: Replaced my good lock with a very cheap one, unfortunately without asking or telling me. Was 1 hour+ later than expected I have a new lock on the way, but unfortunately that's another $50 on top of an emergency locksmith bill that already isn't cheap. They work just fine in an emergency, however, keep doing your research if you're in a position to do so.

We found ourselves while on a camping vacation locked out of our cabover camper due to a broken…read morelock. What a mess. Clydes to rescue!! This was a Lance electronic lock - virtual impossible to get into. This man worked for nearly two hours and was able to get the lock off. Most would have given up. He saved our vacation but more importantly restored our faith in humanity. Our sincere thanks and hearty recommendation go out to this man and company!!!!!!

It's a great locksmith for getting key copies, WHEN THEY ARE OPEN. Unfortunately, I find the shop…read moreclosed during stated business hours, more often than not. So, definitely call first to make sure they are really open.

Called the Lock Guy yesterday, and he came out today. Did a fantastic job on the lock for my front…read moredoor. Moved the lock receptacle for a better fit, and repaired damage that had been done. Everything works smoothly now for the first time since I bought the house. Highly recommended!!!!

He did a great job and worked within our non profit's budget. He was quick to return calls and I…read moreappreciate that. He was patient with my many questions and we were able to meet our needs in a timely way. He did the service requested and was able to work around our staff's unique work space. I recommend him and would use him again. We had him re-key several locks and then key half of the building to the same key. He changed several locks from a non locking set to a locking set to help with safety.

Super fast like literally was in and out under five minutes key works like a dream now was cheap…read moreand a chill dude too

These guys are real pros! They are very knowledgeable and quick. I wasn't sure which deadbolt I…read moreneeded to buy. They knew based on the key I had. I was in and out of there in a matter of minutes.

I lost my keys to a chipped car. They came out on a Saturday and had me all set in no time, and a…read moregreat price to boot! Very nice guy, responsive, I highly recommend this business. Thank you Ira!

They were fast and much cheaper than the dealership with programming key fob…read more I recommend them if you want to save some money.

Fast service and very friendly and efficient. I would recommend him to anyone at anytime!! A++read more

Fair pricing. Quick and quality work ! Very responsive to messages and easy to work withread more

Chris Tardiff (Key Concepts) is a perfectionist. Isn't that what you want when your rekeying your…read morehome? We moved from Monterey to Salem and our new (used) home needed new keys. We got three estimates. Chris fixed everything according to the (midway) estimate...and did not charge us for a dead bolt replacement when the existing dead bolt could not be rekeyed to meet his standards. Don't live with badly made keys, wiggling hinges and stiff dead bolts (that hurt arthritic hands)...Key Concepts fixes it all. Life can be good again. Also, three most important things: 1. On-time 2. Knowledgeable (& patiently explains) 3. Honest

Very nice folks. Prompt and knowledgeable! When everyone…read moreelse says they can't help you, Key Concepts can. Thank you Larry's Locksmith for referring them!!

**DO NOT USE THIS PLACE!!** These people are not only…read moreextreamly rude. They take 4x's longer tham they quote & charge 2x's as much! They take advanatge of people in tough situations. All i needed was for them to unlock my car. The disbatcher said they charge $30 to show up & $35+ depending on what the lock takes. She said they would be out to unlock within 30 mins....2 HOURS LATER...they arrived. let me just point out that this is QUADROUPLE the amount of time they said it would be. About an hour after waiting we decided to call to see what their eta was. In response the disbatch lady said "i will check" then just hung up. No.."let me call u right back" or " hold for a moment" this bitch just hung up. So we called back immediately just to make sure we werent disconected because the call ended so abruptly. This time a man ansewered. He was just as fucking pleasent as the woman. I said "i just was talking to the other gal on the phone & she said she would check, but the phone hung up..? I just want to make sure were being taken care of". He replied with "oh, well when she doesn't answer the phone it just goes to my cell." First of all..whatTheFuck does that even mean??!?! Second of all...he didn't adress my question or concern. After that statement he said, "ya. She's checking on it." THEN HE HUNG UP ON ME TOOOOO. No "thank you", or "goodbye" just *click!* Phone etiquette is NOT a thing with these people. So once they showed up 2hrs later, they then quoted me $138, literally double the amount over the phone. I could understand if it was a difficult lock or if they had to travel far, however their facility was 0.4 miles away from where we were & it took them 1 tool + a total of 3mins to unlock the door. This was such a scam, i feel so increadibly used. This place need to be shut down by the Beter Business Bureau immediately.

I needed a deadbolt installed and like the sound of their pledge of low prices and fast response…read more However, I got neither. The courteous man on the phone gave me a two-hour window later that day and quoted a $29.00 service fee for the visit. When I asked how much the lock and labor would cost, he said the technician would assess the situation and give me a quote. The technician arrived 90 minutes past the end of the two hour window, though he did call and was apologetic. When he finally arrived, he wanted to charge me triple the retail price of the locks, and close to $200 an hour to install. I protested and he lowered the price significantly. This, according to the technician, is how they do business. He said, "We start high and then work with you." He did good work and was perfectly courteous but the whole experience was like buying a used car. I won't use them again.