This place is run by teenagers and a manager named Tammi who makes their mistakes your problem to…read moreclean up.
I dropped off two of my husband's white dress shirts Thursday at 11:30am as a rush. The ticket says ready Friday at 5, and they said they'd call if anything was delayed. Nobody called. I went in at 5:15 and the girl at the counter told me Monday. I told her we had a gala and a funeral this weekend and needed them back ASAP. The best she could offer was having them back at this location Saturday at noon, still dirty.
I asked to speak with the owner, and they got Tammi on the phone instead. I had to repeat everything from the beginning, as if the staff hadn't briefed her at all. She called it a miscommunication, said this happens maybe a couple times a year, and kept saying they're human and make mistakes. I get that, mistakes happen. The problem is how she handled it. Like dropping a flaming bag of garbage in my lap. She kept deflecting responsibility and talked over me the whole time, telling me to "be quiet and just listen."
I told her more than once these shirts were for a close friend's funeral on Sunday, and she kept lecturing me about how yesterday is gone, tomorrow isn't promised, and all we have is now. Great timing to get philosophical.
At the very end of the call, I asked what the "miscommunication" was, since it was a rush order with the deadline printed right on the ticket. That's when she admitted someone never put the shirts on the truck the day before, so they only went out to their Sandy location 15 minutes before I walked in.
After 45 minutes at that counter, nobody had offered a credit or anything to earn back our trust. Nobody even said, "We wish we could get them back to you tonight." So I told them my husband would drive to Sandy that night and pick them up himself. He brought them home, still dirty.
This is no way to run a business.
