Bought a 2014 Ram 1500, truck looked good even thought it had a check engine light. The salesman…read moreshowed me a printout of what the shop said it needed, had a bad coil, and needed a tune-up. So price looked good, maybe a little too good and i bought it. I replaced the coil and plugs and the check engine remained on. Took it to a shop and i get told that oh by the way it needs an engine. Cam and lifter failure with metal in the oil. So i got hosed, 12k engine job i can't afford to do and a truck I can't really drive and making payments on. Not even 3000 miles driven since I bought it.

Caveat emptor!!!! If…read moreyou're in the market for a brand new Chevy, I highly recommend you stay the hell away from this Chevy dealership they act in bad faith they sell you things you do not need tell you you have to carry things when you don't. They have deceptive trade practices there is zero help and when things go wrong. They stall stall stall, hoping that you'll go away. LoJack is a joke. Their service department is a joke. The whole sales department is a joke. Financing is a joke stay away or you will be burned like I was. 10 repairs since April and still nothing but issues and problems! All under 5000 miles! If things are this screwed up this early I can only imagine how bad it's going to be to use their warranty when it's a tire or more electrical issues as I've had nothing but problems since driving it off the lot with 119 miles on it. They DO NOT CARE ABOUT THE CUSTOMER AND IT SHOWS! Caveat emptor!!!!

Extremely disappointed. After an oil change and multipoint inspection (which was quickly done), the…read moreonly issue mentioned was my tire tread getting low. However, they neglected to find these obvious issues. Keep in mind I was told before service and after that they top off what needs to be topped off. 1. Radiator coolant was at the minimum before service. The radiator coolant remained at the minimum after service. They topped it off after I pointed it out, but I shouldn't have to. 2. Antifreeze was at the minimum going in and is still at the minimum. I will be topping it off before going to another dealership to have it flushed out and replaced. 3. They mentioned they checked the engine air filter and it was fine. Upon inspection at home, the dust on the air filter cover was undisturbed showing they had not touched it. Upon inspecting the air filter, it was painfully clear that it was not checked and was desperately needing replaced. A picture is provided. 4. They mentioned the cabin air filter was also checked and was fine. After removing the filter, it was clearly evident that it wasn't checked as it was disgusting. A picture is provided. I don't know if it's because they lost their master mechanic (what they told me) so it's inexperience, or if it was laziness, or a scam, but they have lost all my trust and I will never go there again. I will be going elsewhere for another inspection to see what else was missed.

Great people willing to go above and beyond to help you out when you need it service is always of…read moreme my

As a girl, car servicing is usually a NIGHTMARE. Every other auto repair shop I've visited has…read moretried to sell me a multitude of things that I would later find out didn't actually need replacing. I had such a pleasant experience here. The receptionist was so courteous and accurately relayed everything I told her was going on with my vehicle to the mechanics and went above and beyond to make sure I would leave with a fully functional vehicle. I had taken my car to 2 other shops (Eagle auto & Tom O'Brien) who both told me I needed 2 lists of totally different repairs. IAM went through the list and explained to me why I did or didn't need each item and the receptionist even shared photos from the mechanic of items like the air filter to prove it actually needed replacing. This is the most transparent and honest service shop I have ever been to. I have had zero issues with my vehicle since servicing here.

My granddad had a terrible experience with this dealership and would not recommend them to anyone…read more Within 15 minutes of driving off the lot, the car he purchased started overheating and leaking, making it clear there were serious pre-existing issues. We had driven 4 hours to purchase this vehicle, and it couldn't even make it 15 minutes on the highway. We had no choice but to leave the car at the dealership the same day because it was not drivable. When I contacted the dealership, instead of taking responsibility, the salesman told us to lie about the situation to the warranty company so the damage would be covered. That was extremely concerning and unprofessional. RED FLAG We were then promised that we could switch the car out on Monday, but when that day came, we were given the runaround. We were repeatedly transferred to a salesman who would not answer and appeared to be intentionally sending us to voicemail. The only way we could reach anyone was by calling from different or private numbers. We drove back again 4 hours-- 2 days later --trying to resolve this issue, and still nothing has been done. There has been no real help, no follow-up, and no accountability. On top of that, when we became understandably frustrated due to the lack of resolution, the situation escalated and the police were called about 5-10 mins after we got there instead of anyone attempting to handle the issue professionally because they didn't want their customers to know what they did as we were voicing what was going on. This entire experience has been stressful, time-consuming, and completely unacceptable. We are still waiting for a proper resolution and have yet to be contacted in any meaningful way. Buyers should proceed with extreme caution.

Friendly service and competitive pricing make them our go to place for window tinting. We've had…read moreat least 4 vehicles done by them and always beautiful work at the best rate around.

Wednesday, October 15, 2025 I arrived at this place and the…read moreworkers were all outside smoking. I had a partial tint done to my front windshield, after I got my car back and I got in it, I noticed a razor blade in my cup holder that was laying on its side. The inside of the car was very dirty, the dashboard had a bunch of water spots, I sat in my car and noticed stuff on my radio that was never there before. The chemicals they used tore off some of the film on my touch screen radio. I noticed this and went in, one of the workers came out with some cleaner, he told me to talk to the owner. I talked to the owner and the owner said that it was wear and tear because my vehicle is a 2013 but it wasn't there when I took it in. They showed me a video of them putting a drape over the stereo then I requested to see the video of the removal of the old tint on my windshield and I haven't received it. I asked for my money back and the owners are insisting that it isn't their fault and they told me to google why the spots were on my radio. Like just own up to your mistake and on top of that one of the workers told me that the owners decided that they wouldn't give me my money back because "they aren't responsible." The damage wasn't there before so my radio didn't magically wear in a hour timespan. They are very rude and unprofessional and unwilling to help. I highly don't recommend going to this place, it is a waste of money and time.

I had a great experience with GR Auto Gallery (Indy), especially working with Jack. He was…read moreextremely helpful and went out of his way to make my buying experience top notch. The car was even better than described, and the price was very fair. Since I was out of town and couldn't see the car in person, Jack even took the time to shoot a detailed video for me, which gave me a lot of confidence in the purchase. I truly appreciated the extra effort. Highly recommend GR Auto Gallery and ask for Jack!

From the owner: One of the best pre-owned dealers in the USA and always having a wide range of automobiles to…read morechoose from. Muscle, antique, collector, high-end, classic, rare, unique, retro & exotic.

Scammers. My son thought he was getting a car from here (even though I told him not to) only to…read morefind out 1 month later from the bank that they were getting sued so they didn't send the rest of the paperwork for his loan or title to the bmv. Shortly afterwards he received bankruptcy papers in the mail from them so they knew they were filing whilst taking peoples money!!! Run far away from this place and the owners.

Love my Murano!! Thank you guys! They have so many variety of different cars, You can definitely…read morefind the car that you want for a great deal. The stuff is very helpful and i would highly recommended it

This past weekend I went to Stoops to look at one car and left with one I never had in my radar!…read morePhilip Brown was the only salesman to come out and check on me after I had been there for at least 15 minutes. He was kind, knowledgeable, straightforward, and such a great help! Just when I thought I was just going to skim through a couple of cars, he brought the Equinox to my attention. He wasn't at all pushy, but said he's sure they could get the payments in my range, and he was correct. I went home, and was back about an hour later ready to buy. If I'm in the business to purchase another car in the future, I will be seeing Phillip first! Thank you again, Phillip and Stoops Buick GMC

Stoops Buick GMC was one of the most unprofessional dealership experiences I've had…read more I'm based in Dallas and was purchasing a high-end used vehicle from their Indianapolis location. I put down a $1,000 deposit to hold the car while I completed a pre-purchase inspection. I paid for the inspection and sent a mechanic to the dealership. I told them I needed to speak with the inspector and would confirm everything the next day. The inspection came back positive, so I immediately bought a plane ticket to fly up and pick up the vehicle. That same day, after I emailed them my plan and timing, they replied that they had sold the car to someone else and were refunding my deposit. There was no heads-up, no call, and no "we have another buyer, you need to finalize by X time." Just an email saying it was sold. As a result, I'm now out $786 for the plane ticket and the inspection with no remedy. A deposit should actually hold the car, not hold it until someone else walks in the door. I would not do business with Stoops Buick GMC again.

My initial experience with Excel was great. Personable, helpful, efficient. I worked with Al to buy…read moremy 2008 Ford F150 in February. On test driving it, the code for the catalytic converter was read at an AutoZone when the check engine light came on. Al assured me he'd take care of it ("Just a sensor issue, as it's had the cat replaced."). No code on my next test drive. Completed the sale quickly. A month later, the code was back. It has other issues, too, but I can accept that I bought an old truck and took on that responsibility. However, after several emails trying to get Excel to at least cover the expense of replacing the catalytic converter, they've stopped responding all together. My only real recourse is online reviews, letting other folks know they might not be working with folks who have their interests in mind. I have since found all tire pressure sensors are bad, there's a fuel system issue that I haven't diagnosed yet, there was an underpowered battery installed (a marine battery!?), truck doesn't start now--probably the starter--and the bed cross sills are rotting through, so I need the whole bed replaced. Or possibly a new truck, from a reputable dealer. Not Excel.

From the owner: At Excel Motors, we believe buying a vehicle should be a positive, transparent, and stress-free…read moreexperience. As a family-owned dealership, we take pride in treating every customer with honesty and respect. Our team goes above and beyond to understand your needs, guide you through the process, and ensure you drive away in a vehicle you feel confident and happy with.

This was best best car buying experience at Luxury Auto Depot in all my years of purchasing many…read morevehicles. Hernan is very professional courteous and extremely knowledgeable of luxury vehicles.I appreciate the additional education during this process of my vehicle choice BMW428ixM!!!! Thank You!! ‼ 1MeTLP

We spent over $1,000 for service on a BMW X5 and within a week 2 belts came off and the car…read morestopped! They told us it was unrelated to the previous work done and had to shell out another $400 & we purchased the car in Dec 2017 from this same place. They have previously worked on our Volvo, Acura and BMW over the past 5+ years! We are done with Corey and Herman! Highly disappointed. Pls beware, we never met or saw the mechanic. Buy and service your investments at a reputable establishment, not this one!