Wow, yelp where is my review ! I guess this is not a very reliable source of true reviews . Time…read moreto find another . Explains why I have used this app and the place we went to sucked . They only use favorable reviews . Use another don't waste your time !

As a local veteran, I am sorely disappointed and shocked that I have been blacklisted from the…read moredealership due to inquiring about having damages fixed that they caused. I have been badmouthed, disrespected, and slandered due to nothing other than inquiring about the status of my vehicle. I was approached with arrogance and an absolutely dismissive attitude.

Dellen chevy GMC is a business with no integrity or respect for their customers. This is extremely…read moredisappointing for a local business that so many people put their trust in and depend on to do the right thing. This was highway robbery to the tune of $367 and an entire day of back and fourth phone calls and lies. Drive the extra 15-30 minutes to another GMC dealership and spare yourself the frustration. I could write a novel, but to sum it up the service department employee lied to me and said my car was running and drivable before I told them I had a warranty on the battery that they wanted to replace from the business I purchased it from. Jeff then changed his story and said there was no way the car could be driven without them installing a new battery. Their manager, Shannon, did not return my calls after the fact. It has been three weeks. 12/10 do not recommend.

Zero if I could. They misdiagnosed my vehicle and were trying to charge me way over. Took my…read morevehicle to a different shop and they told me the correct part that needed to be fixed, charged me less, and were way quicker. Oil changes take forever. The guys are always chatting away and taking their sweet time. My car will sit out and they move so slow, 30 mins later is when I get my car. Don't go for service. Another instance, took our car said nothing was wrong. Same issue continues to happen and we take it back. Now all of a sudden something is wrong. When the same thing is happening. Charging us way too much. Get a second opinion and they're wrong again.

Terrible experience brining in our Jeep Wrangler. We have been coming here for years and this last…read moretrip really has us second guessing ever coming back. Had Dellen plug a tire on the jeep, the next day the tire blew up, they told us we had to buy a new one which was very suspicious in itself. we were charged $270 to have the tire replaced and rebalanced, next day drove it on the interstate and almost wrecked due to the death wobble we had from the tires not being mounted and balanced. would have been a different story if they would have just owned it but they lied, tried to hide it, then overcharged us for work we should have never had to pay for but did and still wasn't done correctly ... save yourself some money and try another dealership.

Amazing service people!!! We stopped because our Hyundai had developed a tire issues. They did not…read morehave the right tire, but we're kind enough to check it out, tell/show us what the issue is. AND moved the troublesome tire to a better location so it was safe to drive to the Hyundai dealership. TRUE Indiana hospitality! Thank you, thank you, thank you.

The person who scheduled my appointment entered the wrong date, so I arrived a day earlier than…read moreexpected. I was told they likely would not be able to fit me in, and ultimately they didn't, which left me without transportation for two full days. The scheduler also failed to mention the $198 diagnostic fee ahead of time. The issue with my Jeep was a "lost communication with the AGS" error. Before bringing it in, I researched the problem extensively, including reviewing Jeep's own service guidance. Everything I found indicated this is a fairly common issue most often caused by corrosion or damage in the wiring leading into the shutter assembly. Multiple sources also warned against shops recommending a full assembly replacement unless it was confirmed to be defective. Dellen quoted me approximately $1,600 for a full assembly replacement and, when I asked for clarification and details of the diagnostic, the service representative stated they would only replace the entire assembly. He said the components were not sold separately. After paying the diagnostic fee, I took my vehicle to another shop for a second opinion. They diagnosed the same AGS communication issue, confirmed the wiring showed signs of corrosion, and determined the shutter assembly itself was functioning properly. They completed the repair by addressing the wiring issue for roughly one-third of Dellen's quoted price.

These guys have been helping me restore my '67 Mustang for the last 7 years. I appreciate that they…read moretake time to give me suggestions and pointers because I try to do as much work on my own as I can. When I screw up though, they have always been there to bail me out and when my car comes back it comes back exactly as I expect it to.

Where to begin! I cannot say enough amazing things about Vails Classic Cars. Ron Vail and all the…read morestaff there are absolutely phenomenal. My husband and I had a car that we wanted to sell- we knew it needed some work and weren't sure where to begin. We found Vails through a google search- gave them a call and they were super knowledgeable and informative. A few days later Ron came to our house with a trailer to pick up the car which was extremely hassle free. They diagnosed the problems and fixed it all up to pristine condition. Upon fixing the car they did a market analysis on how much money they thought we could get for it, where we should list it to get the most views etc. We ended up listing it on Bring a trailer and made more money then we had hoped for! Ron and the staff at Vails did an amazing job taking 200+ pictures of the car, answering questions that potential buyers had - they were honestly just amazing every step of the way through this process. I highly recommend Vails to anyone looking to purchase, sell and or fix up their car. Would give them 10 stars if I could!

As a girl, car servicing is usually a NIGHTMARE. Every other auto repair shop I've visited has…read moretried to sell me a multitude of things that I would later find out didn't actually need replacing. I had such a pleasant experience here. The receptionist was so courteous and accurately relayed everything I told her was going on with my vehicle to the mechanics and went above and beyond to make sure I would leave with a fully functional vehicle. I had taken my car to 2 other shops (Eagle auto & Tom O'Brien) who both told me I needed 2 lists of totally different repairs. IAM went through the list and explained to me why I did or didn't need each item and the receptionist even shared photos from the mechanic of items like the air filter to prove it actually needed replacing. This is the most transparent and honest service shop I have ever been to. I have had zero issues with my vehicle since servicing here.

My granddad had a terrible experience with this dealership and would not recommend them to anyone…read more Within 15 minutes of driving off the lot, the car he purchased started overheating and leaking, making it clear there were serious pre-existing issues. We had driven 4 hours to purchase this vehicle, and it couldn't even make it 15 minutes on the highway. We had no choice but to leave the car at the dealership the same day because it was not drivable. When I contacted the dealership, instead of taking responsibility, the salesman told us to lie about the situation to the warranty company so the damage would be covered. That was extremely concerning and unprofessional. RED FLAG We were then promised that we could switch the car out on Monday, but when that day came, we were given the runaround. We were repeatedly transferred to a salesman who would not answer and appeared to be intentionally sending us to voicemail. The only way we could reach anyone was by calling from different or private numbers. We drove back again 4 hours-- 2 days later --trying to resolve this issue, and still nothing has been done. There has been no real help, no follow-up, and no accountability. On top of that, when we became understandably frustrated due to the lack of resolution, the situation escalated and the police were called about 5-10 mins after we got there instead of anyone attempting to handle the issue professionally because they didn't want their customers to know what they did as we were voicing what was going on. This entire experience has been stressful, time-consuming, and completely unacceptable. We are still waiting for a proper resolution and have yet to be contacted in any meaningful way. Buyers should proceed with extreme caution.

DO NOT BUY FROM THIS COMAPNY!! Bought a vehicle from them 5 months ago!! Having lots and lots of…read moreissues, called and was spoke to like I was stupid!! Come to find out I was sold a vehicle that had been wrecked!!

I bought a 2010 dodge journey from west main auto sales. In less than a week the vehicle had…read moretransmission problems. The driver side seat does not work and they lied to me and said it was fixed. I asked to sell the car back and the owner said "No!" I would not recommend buying a car from there. I paid $4800.00 for the vehicle. Craig metcer