My initial experience with Excel was great. Personable, helpful, efficient. I worked with Al to buy my 2008 Ford F150 in February. On test driving it, the code for the catalytic converter was read at an AutoZone when the check engine light came on. Al assured me he'd take care of it ("Just a sensor issue, as it's had the cat replaced."). No code on my next test drive. Completed the sale quickly.
A month later, the code was back. It has other issues, too, but I can accept that I bought an old truck and took on that responsibility. However, after several emails trying to get Excel to at least cover the expense of replacing the catalytic converter, they've stopped responding all together. My only real recourse is online reviews, letting other folks know they might not be working with folks who have their interests in mind.
I have since found all tire pressure sensors are bad, there's a fuel system issue that I haven't diagnosed yet, there was an underpowered battery installed (a marine battery!?), truck doesn't start now--probably the starter--and the bed cross sills are rotting through, so I need the whole bed replaced. Or possibly a new truck, from a reputable dealer.
Not Excel. read more