Killed it. Both guys that came to Move me last month, DID an EXCELLENT job.. Much appreciated. Great service, price was great and finished on time. read more

100% crooks and bait and switch. DO NOT use these people. I have the text messages and emails to prove it. OIt cost me $10,000 for one large Uhaul type truck. Now all of my beleongings are being held hostage. The accepted my credit card payment as depeosit now they want to cancel it and me pay wire transfer directly. Not SPAM, they are scammers read more

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Moving Solutions is a SCAM, FRAUDSTER! They tricked me into signing a contract after taking a $2,092 down payment, and then hit me with SURPRISE FEES and HIDDEN CHARGES on moving day. They claimed 'no hidden fees', but added $7,096 on moving day. Claiming it's the driver that gives the actual quote on the day of the moving OUT OF NOWHERE which they NEVER mentioned. Double standards? You bet! When I asked for a refund, they pointed to the 'fine print' and said 'tough luck'. There's no Refund, really for a service you didn't provide. Please Don't fall for their smooth talk and 'binding contract'. They'll take your money and leave you stressed. 0/5 stars, and I'd give less if I could. BLACKLISTED." P.S : They're Brokers a third party to the people who actually do the moving. I will NEVER RECOMMEND THEM. read more

Moving Solutions - Estimate given by the driver on the day of moving. - Movers Near Me

Moving Solutions utilizes a bait and switch tactic. They offer a low ball moving fee, and then on the day of your move they charge you thousands of dollars more to move your property. After reviewing the Better Business Bureau's review on this company, I discovered that on many occasions, the company will hold your property hostage, they put it into storage in the hometown you live in, then they take weeks to deliver your property to your new location. Often your property is damaged, or missing. They refuse to give you your deposit back if you ask for it. The company has a scam built into it. People need to stand up and take a stand against this company. My personal experience was, that I contacted a gentleman by the name of Michael Scott. Very polite gentleman, went through all of the items that were to be moved. He immediately sent a contract to my home and requested that I sign it. I asked him three times what the refund policy was, he told me as long as I cancel within three days of the move, I would get my money back. That is not true. When I called him back two months later, after discovering all the negative reviews and customer complaints, he said he was not authorized to cancel my move. He requested me to contact their billing department. I did, and they refused to return my money stating that I signed the contract and I did not read the fine print. This is a bait and switch tactic and this is a criminal organization. Do not do business with these people. read more

DO NOT USE MOVING SOLUTIONS FOR YOUR MOVE UNLESS YOU WANT TO BE SCAMMED FOR YOUR DEPOSIT, the low initially quote is to secure your deposit then send a contact moving company that cannot fulfill their fake quote. Your moving cost will triple and you will not hear back from them once they have your deposit. Don't sign or book a reservation, they're professional scammers! read more

Moving solutions is a SCAM!!! Not only did the cost of my move doubled the day of pick up because they grossly under-quoted me, but their communication is an absolute joke. I was told in my initial sales call that they had to pick up all of my belongings over 2 weeks before my first available drop off date so they could transport my stuff across the country. From there, the sales rep, Patrick, guaranteed me that my belongings would be delivered on the first available date (July 3rd). When I hadn't heard anything the day before my move in, I tried calling and I discovered that they use an AI bot to filter calls so the only way you can talk to a real person is to request a call back (which rarely happens). And if you do get through to someone, they're not only unhelpful but they're all extremely rude! I finally got someone to tell me where my items were and that's when I found out that my stuff was sitting in a storage facility in my home state of Arizona - not the state I was moving to! After waiting over a week, calling constantly with no call back (they were absolutely avoiding my calls), my things were finally going to be delivered to me and I was given a drop off window between 3-6pm. The day of drop off, the moving coordinator, Leo, was screening my calls and only started communicating when I had my father call from his phone. It was then that we were told that my stuff actually wasn't going to arrive until 8pm - not between 3-6 like I was told the day before. When my things finally arrived (at 9:30pm), there was only ONE GUY to unload the truck. Also they made me provide the final payment before they even opened the truck, so we weren't even able to guarantee the my belongings were on there until after I venmoed them. Many of my boxes were smashed and damaged. Luckily I packed well so my actual belongings weren't broken but if I hadn't, I can't even imagine how much of my stuff would have been damaged by them. Long story short - DONT use moving solutions unless you want to pay more than you agreed to, nonexistent communication or transparency, and added stress to your move. read more

Never. never. use this Company' they charge you upfront money for move. several days later they call you to add more space in truck I spent $2800. got No service. please please never use this company. Florida Sadiki. read more

They did our move from DeFuniak spgs Fl to Diboll Texas.. Showed up Wednesday the 27th at 6pm were scheduled to be there 8/26/25@ 12 noon Tuesday.. kept saying they get there.. yes 30 hrs later took 7 hrs to load truck, there help quit after 3 hrs.. They charged us additional $2500 because our load was too big.. then said it all wouldn't fit in truck.. we had to get a $800 U-Haul truck & bring the rest of our stuff to Texas.: Meanwhile they're calling us and saying they hold our stuff hostage if we don't paid them asap on the Cashapp.. I was so pissed at them before they left Florida I called The Cops to document who they were and ques there authenticity..got their plates, dot #?etc.. Never Again.. read more

CLASSIC BAIT-AND-SWITCH SCAM. DO NOT USE TOP MOVING SOLUTIONS. Like countless others (65+ BBB complaints, 1.14/5 stars), I was victimized by their bait-and-switch scheme. Salesman Ben quoted me for two 5x15 storage units plus furniture. We discussed the quote at length, and he even updated the quote twice for accuracy. SCHEDULE CHAOS: Ben confirmed Thursday/Friday pickup in TN with delivery no earlier than Sunday in TX. I booked flights accordingly. Then "supervisor" Stephen Roberts called 2 days before the move - delivery was FRIDAY. His response? "No specific date in the contract." Their change cost me flight change fees (never reimbursed), rescheduled services, and a lost workday. DAY-OF PRICE INCREASE: With 1/3 of one unit remaining and half the truck still empty, I was told to pay an additional $1,000, or they'd leave my belongings in storage. Mid-move, with no alternatives, I paid. A $1,000 "mistake" isn't a rounding error - it's deliberate underquoting. I asked them to pull call recordings proving Ben's assurances. Stephen refused to provide the owner's name or any escalation path. I was also told my quote included movers unpacking everything. Surprise - it didn't. A quick search confirmed I'm not alone. - BBB: NOT ACCREDITED, 65+ complaints, official "Pattern of Complaints" alert - Other victims report quotes doubling or TRIPLING on moving day - Multiple reports of them claiming to be a moving company, but actually operating as brokers - Reports of them falsely claiming BBB accreditation - Accusations of sexual harassment - Stories of belongings held hostage for 30+ business days while demanding extra storage fees for THEIR delays - Multiple customers forced to involve state Attorneys General Top Moving Solutions operates a sophisticated scam: - Lowball quote to secure booking - Vague contract terms to give themselves legal cover (my 5 by 15 units were named "Storage Unit 1 and Storage Unit 2" on the contract) - Last-minute schedule changes that cost you time and money - Day-of price explosion when you're completely vulnerable - Ultimatum: Pay up or they leave - Abrasive, rude customer service that refuses escalation - No accountability--they blame their own employees' "mistakes" while keeping your money Their website boasts "Honest Pricing Guaranteed" and "No Hidden Charges." This is laughable. Save yourself the money and the stress. The one star is for the movers (contractors), Gaige and Tyler, who were genuinely kind, professional, and sympathetic. The movers asked if I had underestimated my inventory - I explained that wasn't possible since I was never asked for detailed inventory, just unit sizes. They packed my things well and treated me with respect. They deserve better than having to deal with the fallout of unethical business practice. read more

Moving Solutions is a S. H. I. T NEVER. NEVER. NEVER TRY TO GET SERVICE FRIM THIS COMPANY. Salespeople are sweet to Make you sign. The moment you sign you are scrued. Your price will double. No one will listen to logic. No one will update you on arrival time. In few words: DON't use their services never. read more

Absolute Scam. They will lie to you right until moving day. Then show up and pretend like they have no idea what needs moved. Claim it's "far more than they thought" and increase your bill by 40% Google reviews said they'd do it, and we used them anyway. Huge mistake. Don't make the same one. This company wants 50% of the moving cost upfront. Big red flag right there. Guess what your not going to get back when they stick you on moving day? read more

The worst movers ever! Multi broken heirlooms, artwork not wrapped, 1/4 of our property is lost or stolen. Our property was brought to home, one truck every 3 days! The manager demanded thousands of dollars or the movers would NOT unload our property. Extortion because we are seniors. Horrible disgusting people. They ruined our move, lost thousands of money, and irreplaceable items gone or broken read more

The men who finally delivered my belongings were amazing. While my first experience with Stanford Van Lines was very rough, the second encounter went very well. The guys were helpful and kind while delivering and unloading my belongings. So what began as a very negative experience was made better by the attitude and actions of the men who delivered my items. read more

Thieves, kept my deposit. Won't return calls. Don't use these lying piles of sh!$ Fake email to cancel. My lawyer will be next to call.

This place is a total scam. The price more than doubled even though I spent hours going over each item I had in each room over 3 separate times!! Two guys showed up without a truck and told me the price more than doubled even though I sent them pictures and videos. When I said I wanted to cancel as I didn't have a dime more the two guys seemed pleased as they let me know that was no problem but I would lose my $2500 deposit. I am taking them to small claims and will put in a complaint to the better business bureau. Look at the reviews!! Everyone had the same experience. And most have to pay because what are you going to do on moving day?? This was so stressful and the rep was yelling at me when I was questioning the charging for double. And as the two guys were waiting the three hours for the truck to arrive one was spitting all over my yard, blowing out snot and loogies all over my stuff. Totally unbelievable!! I asked for him to stop and he was totally confused what the issue was. One of worst experiences of my life!! read more

Terrible experience. The price increased dramatically at both pick up and delivery. Large items were lost, such as my bedframe and footboard. Furniture was damaged. The company told me weeks ago they would look for the lost items and call with an update. They have not called, or picked up my phone calls. They have not offered any reimbursement for the expensive items that were lost. It would be in your best interest to look for a different company. read more

Paid $931 on 12/19/24 to schedule a move on 1/10/25. I canceled the appointment on 12/23/24. I was told I am ineligible for a refund because I didnt cancel within 72 hours. NOWHERE in the agreement they sent to me does it state that! It only refers to cancellations done on the day of the move being ineligible. Absolute robbery. read more

broker ensured that they will move all my things (1 small bedroom, 1 bath, 1 closet, and some kitchen stuff) estimated at $2200. movers came and told me right a way that I will be way over the cubic inch limit and quoted me $5400 or I lose my deposit. I told them to load stuff until they reach the limit. they loaded 1 bed, 1 mattress, 1 computer desk, 1 book shelf, 10 small boxes of books, 1 toolbox, and 1 large box of misc. that's it. half of my apartment was untouched (although I didn't have much stuff to begin with). I haven't received delivery. complete scam, do not hire!!!! will be suing for refund and wasted time. had to hire another company to actually move my things. read more

I WOULD NOT USE Moving Solutions......unless you like to be massively underestimated (exactly as other reviewers have experienced), and then to have your furniture locked in the truck until you agree to the much higher price. The worst experience with a service provider that I have had in a very long time. I'd choose zero stars if that were an option. read more

my move has not even begun. they have not left my driveway but I am $6,700.00 in with this company that sorely underestimated my cubic square feet. I will keep you posted on whether I receive all of my furniture.. not in pieces. A Craft read more

I thought I would move 9/1/25. Due to a broken hip and MRSA infection, my move is on an indefinite hold. Rehab is going to take much longer than expected. Longer than a year. I gave Top Moving solutions a deposit of $1370 and they won't refund my deposit. This is a lot of money to me. I'm a disabled Veteran. read more

I normally don't leave negative reviews for places. I don't want to harm businesses. But my experience with this company should be a warning to others if for no other reason than to let you know what to be aware of if you use them. The only part of my dealing with them that went smoothly was the sales person. Surprise, surprise. He asked me to send him pictures of the space so he could estimate the price of the move. I did so and they gave me a price of around $3000 for our move from Baltimore to Michigan. I thought that was fair so I went with it. They said pick a two day window for the pickup and a two day window for the delivery. Great we did that. The day the movers show up, they don't start work. They could up boxes/ cubic feet and then go call the office. I get a call from the office saying that there's more cubic feet of boxes that on the estimate so they need another $1100 to do the move. I have done a lot of moves in the past and the estimater has never been that far off of the cost. I was shocked but what am I gonna do. Everything is scheduled and I'll can't find other movers last minute. So I had to pay, but it felt like really sketchy business. Then later that week during the two day delivery window, I find out that the window shouldn't even be called a window. Because all it is the first day that they are obligated to deliver in a 21day window. The sales person should be up front about both the rough nature of their quote and the 21 day delivery window because both of these ticked me off. They are both in the company contract but pretty far down on a long contract. I'll cop to my fault on both of these counts. I didn't read the contract thoroughly enough. If I had, I might have gone with a different business. Don't even bother calling the dispatch number or customer support number because they won't know anything. Apparently the people who pick up the phone are so insulated from the other departments of this company they won't be able to give you any answers. They finally call me on day 19 or 20 of their window letting me know that the movers will be there the next day and to have money to pay the driver. Only cash or money order they said.... Which I had issues with because why? I paid the deposit through Zelle. Why can't I finish the payment through Zelle. I asked these questions but no one replied to me. Finally I just sent the money via Zelle just to keep things moving. And then they emailed me saying they reserved the money and that we were good. They why wasn't that an option they gave. I have no idea. The delivery guy showed up the next day, quickly unloaded, and then said they had to run to another move. Another sales vs service thing here. We were sold that there guys take apart furniture and then put it back together on the other end. In this case, the guys had so much to do, he either didn't care to reassemble, wasn't given enough time, or forgot to. After unpacking things we discovered two pieces were broken. I reached out to the company to get an assessment and reimbursement. I was routed to another company that handles that portion. That company emailed and asked for 3 documents that they need to take care of this. I reached out to top moving for the documents. I again encountered a member of their staff that was happy to respond but couldn't do anything directly. They needed to reach out to someone else to get me that info. I received 1 of the three documents needed so I reached out again. I have been in successful so far and it's been almost a month. I'm pretty sure I'll never hear from them again. This seems to be a small company that has reached a level of compartmentalization and insulation were regard of if any of there people did anything wrong, we as customers won't be able to be heard or paid back for unprofessional behavior. Good luck if you choose to use them. read more

This is the worst experience moving! Charged me double! Movers came unprepared! Did not even have a tool box. Did not pack items properly. Showed up at 10.16 PM to unload. Had to call multiple times to come in the morning to unload. Broke my glass curio cabinet. Gouged my dining table and sofa baseboards. Scraped my walls! Have no idea how to file a claim! Most disturbing and nerve wracking experience of all! Littered the street. Threw broken glass in neighbors trash can. Nightmare!!! read more

Moving Solutions did not have a solution to the problem they caused. They are based out of Florida and gave me a quote but turned out after my stuff was put on truck the priced doubled. After a few calls they wouldn't fix or admit to their bad quote or a way to help me with the double cost. Too bad on this senior. Shame on Solutions Moving. Shame shame. read more

THis place is a scam, nightmare, liars and manipulative horrible company. After finally reading others reviews, there is not much more I can say. But what started out at 7 grand-ish, was changed to over $20grand. At this point, they have our stuff so what can we do?? There is not much a person can do except file complaints. But it seems that nothing happens. Will find out if an attorney can do any thing. But Warning, don't use this company. read more

if I can give him below one star I will do worst Company to deal with and hired to move out of state .. overcharged , lots of Damage, missing items , delays, no one will care about your business and your concerns , they sold my load to another company name Blue Diamond movers INC and they take your furniture as hostage and the Estimate went double the price , no customer service you can get hold of only one person name Sarah she's the only one answering the phone and she can't do anything but keep silent $35000 total of the moving expenses became $7600 and the take the first part of the amount cash only , I have more info I can provide if you like to call me 678-813-1269 I wouldn't recommend this company to my enemy . the broker who gave me the quote and estimate for everything name Michael Scott be aware of this person. He's a big scammer. He will go through every item you give him but when the moving company come to pick up your furniture, they will tell you he made mistake and give you wrong estimate read more

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I requested a quick, long distance move. When James first called, although talking very fast, was efficient and polite. But, I needed to talk to my spouse before confirming. The first day there were four more calls insisting I hurry with payment. The second day he called me four times and my spouse six times demanding we hurry and make payment. At that point I texted him and asked why he was so anxious, here is his response. read more

Moving Solutions - Movers Near Me

they sent blue diamond movers to get some things out of a storage shed. Instead they packed the whole shed and demanded $1000 to put it back. They tripled the price and I've been waiting for three weeks. They won't even answer the phone read more

This business is criminal beyond belief! I have never ever contemplated court before but have with them - but can't give them anymore of my energy at this point. They subcontracted our move out to a total scam of a company and took no responsibility for communication, radically changed pick up (2 days late) and delivery dates (1.5 months late for my elderly parents moving into a memory care facility when we had carefully discussed the timing needs and been reassured they were possible) or that fact that emotionally precious stuff and several pieces of furniture never arrived. They were either impossible to reach or were incredibly rude, gaslit us and lied in way that seemed beyond greed and profits and moved into pure cruelty. If you care about your time, money, energy, family and belongings DON'T use this company. I add one star to submit this but it is actually negative stars. This is a warning to all to avoid them. read more

Save yourself some stress and use a reputable national moving company for an interstate move. I worked with their sales person, Ben (if that's his name) for 2 months before our move from CA to AZ. They did not, and do not, send anyone to check your belongings onsite. I provided a detailed inventory of everything, as well as photos of every room and all the items. Ben was very nice and courteous. I was provided a "not to exceed" estimate of $7100 for the move. We reviewed the inventory several times. I removed some large items and added a refrigerator. We did have a lot of stuff, a 3 bedroom plus a packed garage. All this was on the inventory and the photos. Their "quality control" called me two days before the move, we reviewed the inventory, and once again was assured the estimate was correct. I sent Ben a questionnaire asking several questions. Two of these were: "Are you a broker or a direct mover", and will we be moved by Moving Solutions movers or a third party. His written response was that they were a direct mover as well as a broker. He assured me that we would be moved by their direct, trained, movers. On the day of the move a third party mover shows up, not with a truck, but with a large trailer. Almost immediately they reviewed the items and said there was no way it would fit in their trailer. I expected a real moving truck. After several discussions with the movers and Moving Solutions I was told the move would be $13,300 and not $7100. I was stuck. Furthermore they don't take any credit cards so they wanted me to come up the difference in a money order right away. I had move out so I didn't have any choice. In talking to their Moving Solutions manager (Ben couldn't be found any longer) I was told it was my fault because I only supplied the width and depth for most of the items, and not the height, so they couldn't correctly calculate the cubic feet for the move. I told they that they were the experts and should know how tall a standard dining table it. If not, they had two months to ask me to supply more information. Furthermore, if they didn't have the complete information then how could they calculate the correct volume and provide a quote. They're the experts, they should have asked for the information. They probably didn't because they never intended on honor that quote. They loaded the trailer and then we had to wait until the next day so they could rent a truck. A nice night sleeping on the floor. The next day the they came back with the truck and loaded the rest of the stuff. I will say the actual movers were very nice. The move from that point went fine. Nothing broken and just one box missing. Our fault for not checking the truck at the end of the unload. We were pretty wiped out. In the end I wound up paying the same price as I would for a national company, with one truck, moved in one day, paid with credit card, no problems (probably). Moving is a highly stressful event. Save yourself aggravation and pony up for a reputable mover. I take responsibility for my poor choice. I hope I save you some stress and aggravation. read more

Do not use this company. On 5/20/2024 I entered into a contract with Moving Solutions to move my furniture and belongings from Shelby NC to Logan UT with the scheduled pic up date of 6/11/2024. The representative, Marshal Lewis, assured me that they were Movers and would be picking up the load themselves, and as long as there were no additional belongings there would be no extra charges per the binding quote of $2,638.00. I made the requested deposit of $1285 with my Wells Fargo Visa which included a credit card fee of $167.00. A customer service rep a few days later also assured me that they have their own trucks and would be doing the move - their website (topmovingsolutions.com) also stated they were movers. On June 11 a dispatcher from Moving Solutions let me know the pick up date was moved to June 12th, and again he assured me there were no extra charges as long as there were no additional items. On June 12th an unmarked truck arrived at my house and the two workers proceeded to load my belongings. I actually had less items that were on the quote. After loading the worker brought me the paperwork which was labeled Blue Diamond Movers, not Moving Solutions, with an invoice totaling $4522.332. I asked why this was a different company and why the amount was different and he said the job was brokered out and these were the charges. As my house has sold and I was to vacate the next day I had no other choice than to proceed. Supposedly my load was over in cu.ft. by 125 resulting in an extra charge of $812.50 even though I had less belongings than on the original contract. The Fuel surcharge was $441 vs 338 on the original invoice. Additional charges of packing ($373), destination fee ($599) not on Moving Solution invoice, and a fee to the workers for $400 which was not on either invoice. The additional fees totaled $1476.13 not including the overload fee. The total was $4922.32 vs the $2638.00 Moving solutions contract. There were no other conditions present during the loading and unloading that would result in extra charges per the Moving solutions contract. When I checked the BBB for Moving Solutions before I entered the contract there were no complaints - now there are numerous complaints with several people having the same issues. Furthermore I have learned that Moving Solutions has no trucks registered with the DOT according to the DOT website. I have tried numerous times to speak to the Moving Solutions rep - the latest being June 20th, but my calls were neither answered or returned. Moving Solutions led me to believe they were doing the move for the agreed upon charges and that was not the case. Their representation to me was deceptive and mis-leading. read more

Absolute bait and switch. Worked with a sales rep over the phone went back-and-forth several times gave him a very updated item list as it was a short notice move so nobody could come assess the job in person. Spent the week packing boxes decided to remove a few large items from our move item list. We were given a two day window for the move date and told that typically they could accommodate the first choice date. That date didn't work (but wasn't told that until the day of when I had already taken off work-the night before they said they would be there in the afternoon. I was annoyed but no complaints as I understood there was a window. When they showed up the next day to walk through the home, they told me within minutes that our items would never fit in the space that the rep quoted the price for. Not only that, now the move price would double and we would still have to leave a few items behind or get a second truck. I falsely assumed that since we had gone through our contents in specific detail with the sales rep, and had a inventory list , a signed binding contract and paid a large deposit, that we would be good to go. Not the case. The rep quoted us that "great price" just to get the contract. If this truly is the broker's job, he would know the foreman on the site would need more space. Since they were the "experts" I trusted them. Bad call. I am furious and we went ahead and sent the movers away as my husband and I were not comfortable sending our belongings with someone who had conned us to get the job. They told me the deposit was non refundable and we are now out $2300.00 unless we go after them legally. The actual movers that showed were contracted by Moving Solutions-the broker (was also told that MS was not a broker) and were using a Penske truck. Not sure how much of this game they are a part of. I have all of the texts with Content list, sizes, and questions regarding our move from the "broker" who stoped answering texts the second payment was received. We were told they were able to fit us in on short notice because they were piggybacking a ride to our location, this was also not true. If we had paid the extra money, we could've had the truck to ourselves, as it was only being used for this job. Called the company, furious, to get a copy of our contract. Was told that the small print in my welcome letter it stated the foreman would make the final decision as to the space necessary for the move. I was told the contract was now in the movers hands and they could not provide a copy of the contract to me but my attorney could go ahead and request one. I was NOT happy, admittedly but could obviously tell that this was not a new phone call from a customer as she had the narrative ready to go. We are scheduled to move out of our home tomorrow and scrambling to rent a truck to get things into storage. Again, I could definitely tell on the phone that the woman feeling my calls had done this time and time again. Dig deep for the reviews, I see now this is common practice with this company and that they have even had cases where they will not unload the truck until additional payment is made. Hope this helps others looking at this company. In case the company responds with untruths, feel free to email me at ashleyshasha@yahoo.com for more details. Texts from broker and a cancelled appointment with another employee. PS American Van Line for the win-came in to save the day, honored the price, and has a fully refundable deposit should we have had any issues. read more

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This company is a scam. DONT USE THEM. I REPEAT DONT USE THEM. They will under bid over the phone and when show up they will try and over charge you. They strong arm you in pay the deposit, DONT USE THEM. I'm in the process of reporting them to the BBB and also filling a law suite. read more

Do not use this company, they are theives!!! I cancelled 12 days prior to a move and they are refusing to reimburse my $895.00 deposit. They will not take my phone calls. Btw contract states reimbursement in full if cancelled 7 days prior. If i could give zero stars i would!! read more

Terrible. Scam. Charged us double after they had loaded are stuff and we had to rent another truck by ourselves to go get the rest of our things. They had a list of what we were moving and did not provide adequate size truck. Terrible experience Don't use!!! Have to give one star because they won't post if you don't. I would give minus if I could read more

O stars. Move wound up being 10000 more than quoted over the phone. Paid to have them pack everything. So many high dollar items arrived broken or damaged. Ins is not even worth it. We figured we have $20000 in damage and we are going to get back $198 total. off to the store now to replace our 5000 85 inch tv they broke! They suck. Use mayflower!! We used them prior to this last move and nothing was broken. I didn't use them this time because of moving solutions initial over the phone quote which was 10000 less. Would have cost the same with Mayflower, but I'm sure everything would have arrived in better condition . The packers were horrible. Who puts fragile items on the bottoms of huge boxes. Horrible. Do not use!!! read more

DO NOT USE - they are a broker. I am moving today and the mover said it's going to be double price aka $2,000 more.

Honestly, I don't even know where to begin. This company is a SCAM! I reached out in May for a ets move from WA-UT. I spoke with Ben and he honestly won my business! He was communicative and personable. Little did I know it was all an act. The company doesn't come to your location to survey the items. So I had another company come out and survey and provided Ben with the EXACT weight, item count, and measurements I was given. He quoted me roughly $4500. We also discussed that it would be a direct delivery, meaning my items would not end up in a warehouse, not be in a truck with another family ext. Upon pick up the 2 guys that showed up told my husband that the gym rack was to big and that they couldn't take it. We told them that we send Ben photos of the gym and he specifically told me they would take it apart no problem. So they take the gym rack but don't take it apart. That just lift it into the truck. We ended up not taking a 8 person sectional and didn't take a queen size bed frame(because they said it would be $700 more) at the end of loading they charged us an additional $1300. We obviously had to pay cause they already loaded up and we were moving in 2 days! We arrive in UT under the impression that our items would arrive one day later. It took them 17 days! I called multiple times asking for an update and was told they didn't have a driver yet, hung up on several times, and my items were at a warehouse. I expressed to Ben that this was not what we discussed and it's like he fell off the face of earth cause he STILL hasn't responded and it's been a month. Upon drop off the guy forced me to sign all the papers or he wouldn't unload my stuff. He also forced me to pay him $200 for the stairs even tho I was told I would get a bill in the mail for charges like that. While they were unloading I was taking inventory of my items and noticed that a barbell was missing. We called several managers with no luck on figuring out where it was. I also noticed that part of my gym rack were missing because they decided to save space and took it apart at the warehouse, out of my care, which is NOT okay. We had a few items that were damaged but that was expected seeing my items went to a warehouse when they weren't suppose too. They found the barbell at the warehouse in WA and when I asked how I get it back I was ignored over and over. So they basically stole that from us. I decided to question why I was charged for an additional 200cf when I didn't take 2 very large items. Come to find out my gym rack is equivalent to the extra Cubic feet. So I put that on my claim requesting a $1300 refund because 1. They were suppose to take it apart 2. I got rid of two huge pieces of furniture so even tho they didn't take it apart it still shouldn't have been "extra" space and 3. They took it apart at the warehouse and had to put it together at the new house so obviously it didn't take that space up in the truck seeings it was in pieces when I got it. My claim came back today and they are only offering me $142 back. $142 for a missing Barbell, a dinged up dresser, missing pieces for the gym rack, and overcharging me for space. This company is a FRAUD! They steal your money, your items and couldn't care less about customer satisfaction! read more

please, please, please do not use this company. this company is a rip off, they give you one price and by the end of the trip you are needing a loan from a bank. we went from 3000 to almost 10,000. don't even try to contact customer service, once you make contact, they disconnet the call, when you try to call back you reach a voicemail. please do not use moving solutions. it's so sad that a company don't mind beating people out of their money. i don't see how they are still open. i will be filing a complaint with the bbb. something need to be done, like a class action lawsuit. read more

So, this may be lengthy, however it is VERY IMPORTANT to read before booking your move! We initially booked with a guy named Mack, we were quoted for a full pack out of a total of 61 boxes which contained 3 wardrobe boxes, 40 medium, and 18 large boxes. Now that it was booked they were supposed to call to finalize the order, when we called because we didn't receive a call in the time frame they gave, they said it was in the computer for after the pick up date. We asked how that was supposed to work since obviously it was after the date and they said oh, we are sorry, and had to reschedule. We added 4 items (a tv, 2 bikes, and a vase) this would be an addition $4k. Now it was time for the movers to show up in their window (2 day pack out window), we called because we haven't heard anything from them. When we called, they stated that the carrier wasn't confirmed yet, but would be shortly. Later that night( 8pm) we received a call from the driver, he wanted to go over the inventory list again, and we stated that we just did this 2 days prior but went through the process again. He then asked what they needed to pack?!?! This raised concerns for us as we knew it was 61 boxes, we told him it was for a full pack out and he again stated, oh, well we didn't know that and there was only him and one other guy. At the end of the call he said he would be at our house at 8 am because they have to stop off at a U-hall and pick up boxes... On the moving date, we called Moving Solutions... never could get a hold of Mac, but apparently got a hold of the main manager of sales, and asked to confirm that our move was for 61 boxes and a complete pack out. She could not verify if it was or wasn't and said I had to get a hold of the Driver. I said I spoke with the driver and he had no idea that is was for a full pack out. She could not give me a straight answer, and hung up on me after not being able to answer a single question (she said F you and hung up). Now it is 1pm (still haven't heard from the driver on Pick up day after calling multiple times). He finally called back and stated that they forgot to set an alarm and will be over in about an hour and a half as they still needed to pick up boxes. They arrive around 3pm and stated that it was going to be $20 per box extra to pack, I told them to leave the boxes and come back later to pick it up then, he stated that he would not be able to do that because he had another pack out scheduled and they would keep the deposit ($6k). I said that was unexceptable because not only were they hours late, but why would anyone buy 61 boxes (have them delivered by the packers and not have them packed). He called his boss and he did get that corrected however, the box sizes were not what we paid for ( no wardrobe boxes) and was told in order to ship everything was to be in a box. The total was an additional $5k (making it a $19k move) and the only additional items that were added were the bikes. The grabbed the head of the vacuum and threw that on the truck but didn't add the body, a lot of our stuff didn't make it on the truck because they wanted more money. (They packed the kitchen my wife and I packed the rest of the house). Also, at this time we found out that we had to pay 70% of it with cash or check, when initially we were told it could be on a card. Movers left after 9pm... fast forward to present time, we do not know where are stuff is because moving solutions can't see where it is, and no one will call us back with details. We don't have an estimated date of delivery. Hopefully our stuff will be delivered... read more