Only heard about Sports Basement for the first time a few months ago when a friend took me here for…read morea tandem bike rental! We booked the bike about a week in advance for a full day for $65, and it was ready for pickup when we arrived. The staff did a safety inspection and let us know that helmets are included with the rental and that we could return the bike to any Sports Basement location. My friend also asked if they could leave their backpack there, and the staff kept it behind the desk, which was really nice. The bike was in good condition! We rode it for 4-5 hours with no issues. A few things I wanted to point out - the seat was pretty narrow and hard, which made it uncomfortable to sit on. It had been a while since I last biked, so I'm not sure if I just need to wear padded shorts or if the seat wasn't the right fit for me. Another thing is that I couldn't sit in the front because the seat was too tall for me to comfortably reach the pedals, and there didn't seem to be an easy way to adjust the height. Lastly, it would've been nice to have a phone mount on the handlebar for navigation. We turned in the bike at the end of the day. Overall, the process was very smooth, the staff were friendly, and the rental was affordable. I would do it again, but I'd wear padded shorts next time :)

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

I've known this store best from its online presence and although I've purchased lots online I never…read morewent into a physical store before this one. Mostly clothing - nice outdoor clothing but I do think other stores like REI has more. The store was beautifully decorated and I liked the trees made out of something like 2x4s. It is in Stanford shopping center which is a place that has many upscale stores. Parking is super close - and the design of the shopping center is done well.

Every time we come to this store we find something. The service is very friendly and helpful. They…read morealso have tons of colorful clothes with fun patterns. There are often sales going on, but watch out for final sale items. They have a bathroom inside too!

ive recently picked up backpacking as a hobby and im glad i live close to this location and that…read morethey close somewhat late-ish for all my last minute needs! parking is very spacious, employees here are very kind- they will check in with you once to make sure everything is okay and they really just let you be!

Yesterday, my wife and I visited REI in Sunnyvale so that my wife could try on various shoes and…read morepurchase what she preferred. Although staff was helpful to her in her search for shoes, what made the entire experience terrible was how hard staff pushed us toward purchasing a membership. One staff member assisting my wife initially had done the sales pitch, and we listened willingly. Later on, another person gave the same sales pitch to my wife, and she kindly told her that she's already been told about the membership. When we went to the check-out counter, the person at the counter started giving the same sales pitch about the membership. I immediately cut her off, my wife told her that she has already been told about it, and I said "no thank you." The person at the counter again tried to give the pitch, and I cut her off again and said "no thank you." For a third time, she tried to resume the sales pitch. I got ticked and gave her a stern response: "NO PLEASE!" She finally stopped. That entire experience left a bad impression on me, and I wasn't sure if this type of thing was specific to just the REI in Sunnyvale (I normally don't shop at REI). So I did some research online and found out that this type of thing happens commonly among various REI stores. I even found an online article from 2015 that talked about this, even citing the CEO of REI who gave a response regarding this matter of pushing memberships. He came across as being understanding of this matter. But that was back in 2015. it's now 2026, and obviously nothing has changed relating to this. I'm not returning to REI after what I experienced yesterday. They've lost any potential future business from me. If they can't accept an initial "no" answer and thus continue to push the sale of a membership, they've lost my respect and my business. And should anyone from REI choose to respond to this post, it's not changing anything from me relating to REI.

The closest Dicks Sporting goods to me right in the Sunnyvale area right off El Camino. It's in a…read moreshopping center near Ross and Sprouts. During the World Cup they were selling a specific World Cup pin that other stores didn't carry or you had to pay double the price for it online. I checked the inventory on the store website and it said they have about 6 in stock, so I went in to grab it. Upon entering I was greeted immediately and found that the World Cup section was directly upfront by the registers which was great, but I wasn't successful in finding the pin, so the cashier tried helping look for it and we had no luck. They doubled check to see if there were any in the back, but there weren't. I was told it's here but misplaced somewhere else and they had no clue. I was on the hunt for this pin and no other locations at Dicks had it except for the Sunnyvale location. I was disappointed I couldn't get the pin, but the people here were really nice and tried to locate it.

Came in to pick up an online order and waited for 20 minutes without help before deciding to leave…read more Such a waste of time and energy to drive out. I keep trying to support brick and mortar shops, but staffing has been so bad since the pandemic.

Patagonia in general and specifically the Palo Alto store is PHEROMONAL! I took a damaged bag for…read morerepair(not due to poor qualify or workmanship) to this store and the young asian lady who helped me decided to replace my bag with a new one rather than repair it. Companies like this will always be successful and have me as life long customer. You may pay a little extra for a quality product, but you can rest assured that it is money well spent. The company is great aa is the young lady and I truly appreciate stellar products and services as is emblematic of Patagonia.

Came in to sell some worn items and Associate Nicole assisted me. She was semi-professional. First…read moreshe told me items had to be washed within 72 hours then proceeded to check items. Flipping them back and forth a bit dramatically and excessively, checking zippers aggressively and flipping everthing inside and out as if she wanted to find a flaw lol. If anything it was a great performance of examining clothing and zippers. Bravo for the show - I have not seen that done before! Then she wanted to share care tips with me to use dryer balls for down items and I said that is all I use. In the end my items all qualified since they were barely worn, and I could bring my 4 items back for $77 in credit. No thanks Patagonia - I'll give them away now and won't shop with you again. I've been a customer with you since 2014 but I'm really done now. Disappointed that the service was just not what the company use to represent. Associate was a bit of a snob and had an underlying tone of aggression with her tips and cares and excessive clothing examination show. I bet she wanted to find a flaw in my items but unfortunately she found none. Overall a terribly sad experience. I definitely will not visit this store again and honestly there are a lot of great companies out there that are similar to Patagonia. There is nothing really special anymore about this brand.

From my experience with HARRY, I say this person is definitely trustworthy and honest! Definitely…read morelook out for this guy when your gun shopping, from inventory to guns smithing, he is an Abundant of knowledge and his options really do matter!. He takes his time listening to your needs, giving well advice! That alone speaks passion! Looking forward to do business more in the future!

Thanks for helping me, Harry. You were patient with a newbie. Selection of services was great as…read morewas the value.

Rudest customer service ever. Standing in cashier line with no customers other than us in the…read morestore, straight up ignored me and my friend that's standing there waiting to check out, kept chatting with her co worker. Seriously wonder how these people r hired. I guess they get no training at all. I went to at least 10 arc' teryx locations before this is the worst I've ever been. This girl (or a guy not sure which she goes for) should get fired immediately if u guys still want customers here. Such a bad experience will never return.

We had such a wonderful experience shopping here, thanks to Vic! He was incredibly patient,…read moreattentive, and genuinely helpful throughout our visit. My parents speak limited English, but Vic was so thoughtful and patient with them. Even through simple conversations, he quickly understood what they were looking for, from the right fit and size to their preferred colors. He went out of his way multiple times to find different sizes and options for us and never made us feel rushed. What really stood out was how warm, professional, and attentive he was. He made the whole shopping experience feel easy and enjoyable, especially for my parents. We ended up leaving with five or six pieces and a really great impression of both the store and the service. Thank you so much, Vic, for your kindness, patience, and excellent service. You're truly such a nice person and made our visit memorable!

(Ryan Reynolds voiceover)…read more The vibe is Fjall Raven nirvana in Palo Alto! Damian warmly greeted us! He is super helpful! Brian went out of his way to make sure we got the right size and colors! Abisko Winter Trousers. Fits great! Side vent! Warm. Perfect for après ski! Singi X Trousers. Made for trekking adventures! Gonna put them through the paces tomorrow...maybe later today! Hestra gloves. The best! Did I say I just love Fjall Raven?! Well, I do. Great to see them in Palo Alto! Fjall Raven products are overbuilt and robust. Made for the outdoors! Definitely worth every penny! Will definitely be back! Thanks Damian and Brian! Would buy everything again! Woohoo!

From the owner: Hailing from the small town of Örnsköldsvik in Sweden, a place where mountains and forest meet the…read moresea, Fjällräven is an outdoor clothing and equipment company that’s committed to making nature more accessible. In true Swedish style, we focus on simplicity and practicality, and we have the utmost respect for the environment. This is what we do: Develop functional, durable and timeless outdoor gear Act responsibly towards nature, animals and people Inspire and develop interest in outdoor life

Service: 5/5 Selection: 5/5…read moreValue: 5/5 The staff here are literally the best -- the owner is happy to chat with you about the best apps to check weather, the specifics of their technology to check which ski boot fits your foot best, etc. They had a boot that was specifically meant to fit thinner, flatter feet (like mine lmao) which I think is pretty rare and it was in really good condition! I also got to rent socks that they recommended worked best with their ski boots and returned them alongside skis and boots at the end. You can rent snowboard equipment here too, similar setup where they measure your foot size, explain how best to put on and tighten the boots. Everything is well taken care of and in good quality. Their scheduling system is pretty flexible online, there's several afternoon slots most days and dropoff is also easy. Overall, prices are amazing especially compared to the markup of renting equipment with the resorts. I so recommend!

Today I was searching for a ski rental for my autistic son who is 13 and wears a 15 xx wide. It was…read moreearly evening and I had given up on him being able to have his ski lesson because no one had ski boots that fit his feet after searching and having him try on ski boots for hours! Due to his autism he has to have something that doesn't irritate him. I found Ski renters of Mountain View by asking ChatGPT since I had no luck. The owners were AMAZING!! Lifesavers! They took so much care with my son and now he has rental ski equipment that does not hurt his feet. I can't thank you enough for your wonderful customer service. Can't wait for our trip now since that stress has been released. God bless you