My air conditioning unit went out I had another company come and look at it and they let me know…read morethat it was time to replace. They did not charge me for the service I had them give me an estimate, it was great and I had planned on going with them after my 5th quote, them a very wonderful person Patrick who had recommended a company and it was the highest, so he asked me to call Dave at Authortiy I was pleasantly surprised to get the lowest quote and Devin and Costa (hope I didn't mess your name up to bad) were awesome. Kept me in the loop during the installation and were wonderful. I would recommend this company to everyone. Can't beat the service or the price. Before installing a new system call them Penny

Technician Dan K. came to overhaul my furnace and did an amazing job! Authority comes highly…read morerecommended. I've had them service my rentals for years. They're honest and thorough, always professional! I recommend their $20/month membership to have your AC and furnace deep cleaned and inspected every six months. This company is the real deal! No dishonest upselling, just honest work - they earn loyalty!

Poor workmanship, low accountability, bad communication, and does not stand by their work…read more My wife and I bought a brand-new townhome about two years ago. Our AC struggled from the first summer, but this year it became much worse. Our home was regularly 78-82 degrees, even with the AC running constantly, and we eventually had to move our mattress downstairs in the living room just to try and sleep. Method installed the HVAC system. After being told the warranty had expired, I had another HVAC company take a look. Their technician identified what was an obvious installation/workmanship issue and evidence that the refrigerant had leaked out. He recommended I contact the original installer before paying for an expensive repair because the issue was so clearly a mistake on their end. He mentioned that his company always honors that kind of work even outside of warranty. I contacted Method, explained the situation, and was told management (Cody) would call me back. After multiple service request follow ups, and more than two weeks, that call never happened. I eventually received another call from the front desk reiterating that the warranty had expired. Never the communication from Cody I was told to expect. I understand warranties have limits, but I expected a company to at least investigate a potential workmanship issue and follow through on a promised callback. If this was my business, I would feel importance in at least investigating an issue if it may have been our poor skills causing the issue. Method may be great in other areas, but that is not the experience we had. We are now facing a significant repair bill on a two year old home, as a result of their poor workmanship and lack of accountability. If accountability, communication, and standing behind your work matter to you, I would encourage you to ask some questions before choosing them.

Contacted them from a referral and couldn't be happier. Carter was knowledgeable, personable,…read moreprofressionable and friendly. He explained everything as he was doing it and determined the root of the problem was the capacitor running the blower. He ran out and got a new one and was back in minutes. The final bill was less than we anticipated. Could not be happier or more impressed with a company that doesn't try to scam seniors and is both reasonable and professional.

I called this morning at 8:30 A.M. for an AC problem. Scott was here by noon. The temperature was…read moreforecast to be 105 F. today. It was already 80 F. in the house when he got here. Scott diagnosed the problem in less than 10 minutes and had the AC running in just a few more minutes. He recommended a new condensation pump, which I could buy at Home Depot and it was a simple install that I could do after he showed me how, thus saving service time charges and higher parts price through him. He's my hero today. Thanks Scott, for being friendly, respectful, professional, and proficient. You're now on my list of preferred technicians for future disasters.

Paul Brothers is amazing. Our AC stopped working and they made it work to come out right away to…read morecheck it out. Derrick did a DEEP dive into what may have gone wrong and vetted every possible thing before identifying it was a compressor problem. He was so thorough in thinking through options in a way that would be the best solution for our specific house and situation. True pros through and through. Don't look anywhere else!

My AC died in the middle of a hot summer afternoon. But Kyle and RJ arrived only half an hour after…read moreI reached out. They got on top of my second-story roof, drove back to their warehouse for the correct replacement part (capacitor), and had it fixed on 1.5 hrs. Very thorough. Very helpful. Markup on the replacement part was a bit steep, but worth the convenience of not waiting for competitive bids in sweltering heat. Plus, their flat evaluation fee was competitive or lower than others. Paid $319 out the door.

They were quick to respond and did a Thorough job. The work…read morewas done in a timely manner and at a reasonable price.

My AC decided to die on me last week and these guys were amazing!…read more First of all I live in a gated community of townhomes and my unit is in the middle so access is not an easy task. Upon arrival these guys were friendly and very informative. They assessed the situation and let me know the fan in the unit had been completely destroyed by something getting into it. Both of my outdoor AC unit and the indoor funace/ac were 20 yrs old and not functioning well to begin with, then it started making a rattling sound and was super loud then it just stopped completely, which is the reason I called. Chase was very helpful showing me my different options and explaining the difference between them all, he offered the option of financing and helped me through the payment process and explained clearly when I asked about thier cancelation policy which was as simple as if you cancel then u are refunded your deposite in full no questions asked. The delivery of the unit was complicated as I am the middle unit in my complex so They brought in a crane and Regie helped the incredible operator direct it onto my back deck with no damage to my gutters and precision of placement, he put the new unit in place and had the old unit removed again by crane which is quite a task but such an amazing option to have especially in my situation. He also removed my old furnace/ac in the basement and brought all new equipment down for the following morning. He was a one man show on this job aside from the crane operator, I'm assuming because of the 4th of July the day before, and he crushed it!! The next day Todd and his partner showed up early and orked diligently and effectively! They we're able to come up with solutions with the thermostat and wiring that saved me some dry wall repair, which I greatly appreciate!! Overall my experience was very positive and I would highly recommend this company to anyone looking for an honest, reliable, and trustworthy team of employees and buisness!

Please disregard my previous 9 year old 5 star review…read more Something has changed with this company, IMHO, and not for the better. Several weeks ago I made an appointment for a general routine furnace and a/c inspection and service. They booked me for 6/18...I asked for an early morning appointment and was advised that the closest they could come would be an 0800 to 1100 window. Had not heard anything from them until 6/18 when I called them at 0900 to see if I was scheduled...they confirmed. At 0955 they texted me to advise the tech was running late but would be there shortly. I texted back and asked how many calls the tech had made that morning. I received no response. No one ever showed up. At 1100 I called to reschedule as I couldn't wait around any longer for them. They suggested that I not reschedule as they were several weeks out and couldn't get to me until il mid-August. I couldn't believe that...a long time customer who purchased a full system from them 9 years ago...who has had them service my system every year for both heating and cooling...and this is how they think they should solve a problem that they created. They have absolutely zero problem wasting customer time, and make absolutely no effort in trying to remedy a situation in favor of the customer. I told them that I was taking my business elsewhere. Maybe there has been a change in ownership and/or management, but whatever it is, I'm staying away from them...far away.

i will reiterate: There's a reason this local business has been around for more than a hundred…read moreyears. Will not go into details except that we had a mess that ended up not Manwill's fault in any way. Yet the owner Mr Jackson calmly worked with us, stayed with us each step of the way, until final resolution. Our trust was warranted, Manwill deserves our business. Thank you Mr Jackson, Lindsey, Tom and Phoenix!

We called Manwill Plumbing Heating & Air Conditioning when our AC stopped cooling properly. It was…read moreeasy to schedule, and they sent a technician out quickly. He arrived on time, explained the problem clearly, and went over the repair without any pressure. The work was done the same day, and our AC has been working great ever since. The technician was knowledgeable and efficient. The pricing was fair and straightforward with no surprises -- just honest service at a reasonable cost.

OMG Shawn did the best he took care of us an is the very best he fixed it fast and affordable he…read moreknew what was wrong fast Please call him he was the best and he don't screw you over and explains it better then anybody has ever done We are seniors and he didn't take us for ride

This is a good, honest place to do business. I used them for a repair as well as a total HVAC…read morereplacement. They were professional, punctual and easy to do business with. I would highly recommend them. No surprise charges or anything like that.

We were able to speak to a human to schedule an appointment. The three companies we called first…read morehad AI receptionists which did not work well. They called us when Gilbert and Branson were on the way. Gilbert was very knowledgeable and thorough. Great job. We are awaiting a quote for some work. We will definitely use J and M again!

I'm so glad I found J&M plumbing and heating, I was been getting bids on a new HVAC system and was…read morepleased with Gilbert and his knowledge and expertise. He was so patient and walked me through different options for replacing my old system and answered all of my questions. I love my new system and the quality and level of service I received from J&M & Gilbert, from the first call in to make an appointment, to the completion of the install. He wasn't pushy which I greatly appreciated. I had called 2 other larger companies and was not impressed by the "salesmen" they brought in after a technician showed up. They were really trying to sell me a new system the same day they were out and kept adjusting the price, I feel like they were just trying to make a sell. I highly recommend J&M and Gilbert and feel they are a trustworthy small business.