Dr. Mow and all of his staff are some of the most passionate, genuine dental professionals.....period. Prior to finding Mountain Park Dentistry I found myself settling for an average dentist because of the exceptional dental hygienists at an office. When I found a great dentist, I was not happy with the dental cleanings. Some of the offices were clean and presentable while others were blemished to say the least. At Mountain Park Dentistry, you get the best of ALL worlds. From the minute you walk in the door, it is difficult not to notice the impeccably clean carpet, tile and furniture. Cindy at the front desk always smiles, makes eye contact and warmly greets you. Here you'll never have a clipboard shoved in your face or be called sir. They actually remember names an faces well. There is always a fresh and wide ranging supply of reading material in the waiting area. Unfortunately, there isn't much time to read because these folks adhere to their schedule with impressive precision. If you have an 8AM appointment, that is when you are called back.
The enthusiasm does not stop there. A dental assistant, dental hygienist or Dr. Mow always is happy to take you back with a vibrant energy about them. If your morning is off to a bad start before you arrive, I can assure you it will be back on track by the time you leave. The rooms are well organized, clean, spacious and modern. The staff are presentable, professional and have great personal hygiene. Unfortunately the latter is not always as common in the world of dentistry as we would hope for. I for one do not want anyone wearing wrinkled scrubs, cheap perfume and bad breath coming near my teeth. Everyone here takes the same level of pride in their appearance as their profession. Kami and Melissa are thorough with dental cleanings. There is nothing worse than taking time out of your schedule for a dental cleaning only to have to go back because it was not done right. These ladies take this facet to a whole new level. The also provide, honest and objective feedback during visits. Finally, although they are great at educating patients about the latest and greatest cleaning methods, products and treatments, they are even better listeners. Gum tenderness, rough edges, tooth brush issues, they are happy to help and offer professional advice without limitation. My 85 year old mother, 8 and 10 year old sons and myself have never felt rushed or that our questions were unwelcome.
Dr. Mow is honest, compassionate and down to earth. I think we have all crossed paths with "that" dentist who lives for selling, upselling and then even more selling. The one who is more interested in your hard earned money in the short term rather than your business over the long term. Not here. First, when Dr. Mow performs an oral exam, he does exactly that. If the hello, quick peak in your mouth, have a good day routine is what you are used to, you may be in for a shock. First he asks you how you are doing, both personally and from an oral standpoint. He then carefully and thoroughly examines your reeth. He is patient and doesn't speak to patients in tongues or unfamiliar jargon. He has an actual conversation with you about your dental health. If you have any issues, he creates goals with you and a clear strategy to get you back on track. Whether this is more effective brushing, a night guard or staining, he doesn't miss any details. When your needs require a more aggressive approach, he errs on the side of caution. He is open minded enough to first employ the most cost effective solutions before moving to cosmetics or more substantial treatment. You leave each visit knowing which treatment you were provided, why you were provided with such and what, if any potential treatment will be needed at a later date.
Finally there is Alison. I can't remember the last time I was actually excited to pay someone. She pays great attention to detail. So great that she has actually save us hundreds of dollars on mistakes or shortcomings by our dental insurer. She does more than merely give you a total and take your payment. She reviews the billing summary and explains the breakdown to you. You leave knowing how much and what specifically your insurance paid for. If there is the slightest doubt about the integrity of such, she takes it upon herself to perform all the leg work necessary to gain clarity. She calls to follow up with you within 24 hours. Who takes time to do this, to save patients money? She is a delight to work with and ensures that the Mountain Park Dentistry experience is not just good, but great. These are some of the reasons why I don't mind the slow, sometimes unbearable commute from Higley and the 60 to their office. Unfortunately, sometimes you cannot find quality in your own back yard. You have to travel a little outside your comfort zone every now and then. Wherever you live, I guarantee you will agree that Dr. Mow and Mountain Park Dentistry are nothing short of the best! read more
