My experience with the Dr. Hartzwell was great, I am sorry that part of his staff (not all of them) are not up to the same level as him.
Prior to making the appointment for myself I asked if my insurance was accepted. I asked "Do you take Cigna Ins.?" The response was "yes" so I proceeded to make the appointment. The day of of my appointments I gave my Cigna Eye card and then was asked for my Cigna medical card as well, which I gave to them. I was charged my copay and I proceeded to see the doctor. It wasn't until AFTER I was fitted for glasses I was advised "we don't file your insurance for glasses." I thought this was odd but proceeded with purchasing my glasses, I need them and had already gone through the whole process. I called Cigna Eye to inquire how to send in my information to be reimbursed and was advised that the office should not have charged a copay. I was advised that I have no copay for eye care and that the office must have used my Cigna Medical Ins., which was incorrect bc there was no medical diagnosis. About a week later received the call that my glasses were ready. I picked them up and paid the balance. At check out I told the office employee, that was working with me, of THEIR error only to be advised that they don't take Cigna......I reminded them that I had asked prior to making appointment and then I was advised "well we take Cigna Medical not Cigna EYE." Okay, note to self, so I then proceed to say that perhaps in the future when someone calls and asks "do you take Cigna" they should be more specific since they do actually take one Cigna but not the other. Two other employees decided to take part in telling me how bc they don't take Cigna Eye it wasn't their fault (in so many words) and I had to repeat several times that I was only suggesting that they be more specific when someone calls to inquiring if they take "Cigna". Seriously I don't think it is too far of a stretch to make the assumption when calling an EYE doctor that asking if the take Cigna it's implied as Cigna EYE!! I was shocked and surprised at the attitude of "oh well totally your fault" that I received from the staff. I was only trying to be helpful in order to stop this type of thing happening to someone else in the future. A simple "So sorry for the confusion" would have been nice BUT no they actually had to argue with me!! It might do them so good to realize that this incident could be looked upon as a "bait and switch" move that is actually illegal! read more
