I used the Biltmore Park location in Asheville, NC. I had an amazing experience. I worked with…read moreJulie and she was very professional and well versed in the products and fittings. I asked many questions and she explained everything in detail. I highly recommend this location and be sure to ask for Julie!

The employees have decided that they can close this LensCrafters anytime they want. I have been…read morethere three times to find a temporary sign stating they were closing at six PM because there was no licensed optician on duty there. Thing is, the last two times it was Before 6:00 PM. The last time it was 5:45 PM, I don't know when they actually left. For people who work and are counting on LensCrafters staying open until the published time of 7:00 PM it's a huge inconvenience. I have another issue with this store, I was sold a $50 one year long term of comprehensive insurance. When I went back to use it I was told that it would not apply, because despite damage to the lens, most of the damage was to the leg of the frame that I had bought at this LensCrafters previously but with the previous lenses not these lenses. When I bought the insurance I was told to simply wait until near the end of the year and they would be replaced. That is very inconsistent with what I was told when I needed to use it.

I went here when I lost my glasses rafting. I was on vacation and didn't have a spare pair of…read moreglasses, nor did I have my prescription. I walked in without an appointment, and was able to walk out less than 2 hours later with a new prescription, a new pair of glasses and a pair of prescription sunglasses for under $500. The staff at the vision center and the attached Lenscrafters were very efficient and friendly. All of the equipment was very modern which made the whole process fast and painless. i was very satisfied overall. Probably a bit more expensive than going to Walmart, but well worth the extra!

What a great experience! Dr Greene is just awesome!! That…read morewas the most extensive eye exam that I've ever had. Dr Greene was friendly, knowledgeable, and very helpful.

I got my eye exam and progressive glasses here. Everything went as one might expect. No notes…read more I had never worn progressives before. So, I thought getting big lenses would be best. But, I regretted it because it meant I had to look at a much steeper downward angle to read my phone. When I came back a little over 30 days later because I wanted to try a different frame with shorter lenses, they were willing to honor their customer satisfaction policy anyway. Thanks, y'all.

Customer service at the front desk and the female Doctor that was on today. I literally called to…read morelet them know that I am running late , I am on my way (that's what I said). The lady at the front desk said "so you are coming though". I said "oh yes ma'am, I am on 26 I'm just running late". Lady said "lucky man". I get there and was told that I couldn't be seen because they had a 4 o'clock and there add-in was longer than expected. While sitting out here filling this out the 4 o'clock showed up at 4:20. They sure did let her keep the appointment. When the doctor told me she couldn't see me, she was not even polite about it. If someone calls and says I'll be there in a few or I'm running late. Just go ahead and tell them whether or not you'll be able to see them or not. Do not go to this eye doctor. It was just Rudeness and a waste of my time.

My cataract surgery was 100% successful! Dr. Wilson is an excellent surgeon. I see 20-20 now in…read moreboth eyes! Life changing for me because I've worn glasses for 52 years! The staff are all wonderful

Dr. Wilson has zero personality. After performing cataract surgery he refused to provide follow-up…read morefor macular degeneration. I have requested a referral to another facility multiple times. The office said they would send the referral, but after 5 months of requesting, they still have not sent a referral. This has forced me to pay for another examination by an ophthalmologist in order to obtain a referral to a retina specialist who requires a referral. I'm bitter.

This is a nice place to hang on friday or saturday. Nice crowd, nice places to eat, and fun…read moreshopping. It's nice if you don't feel like driving all the way into asheville.

First time visiting because I was in town for my birthday in March. We drove around the location to…read moresee what was actually here for shopping and eating options before deciding on our dining destination. We shopped at Barnes & Nobles, ate at PFChangs and took a look at the different style of apartment homes that were offered. While this kind of living is for some folks as an All in one, for me it's not amazing. Sure it's conveinient, it just felt compressed and made my skin itch. I can imagine that parking can become a real pain in the bum at times.

Excellent experience! Wonderful team - really helpful and kind. And I love that these are clearly…read moreexperts in their field, and they have the kinds of solutions to help you see (and look and feel) your best. I saw Dr. Schultz, and he was thorough in his examination, took the time to listen to my questions/concerns, and helped offer a few options. He's experienced and very knowledgeable. They have a team that specializes in contact lenses, and it's been an absolute delight working with Kim, of that team. Love that she's also an expert and has offered some different options to really help suit what I need. Then, right on site, they also have a wonderful optical center where folks help you with glasses - they're also really nice and helpful. Highly recommend this team. And, yes, it might be challenging to get an appointment because they're very popular, and yes, there is a wait when you're there, but if you can wait/plan, do it... and if they can try to help get you in sooner, you can call back and keep trying. I'd made the mistake of going to another optical center and it was a waste of time and money because they couldn't help me somewhere else... totally worth the wait to get the right help, here.

The most incompetent office for retinal care . After an eye scan for macular degeneration Dr tells…read moreme that injections for treat would not be recommended because of serious odds of going blind. They have red light therapy program that would possibly help. Of course insurance would not cover it but let's face it going blind you do anything I called the following week to schedule the red light therapy and assistance said no your file says you need injections. I said no Dr was adamant not to do that. Well let me reach out to dr. A week of phone calls. I get you know what yes call me back and we can schedule your red light therapy. I call back well dr looked again and we want to do the shot. ARE YOU KIDDING ME ? I'm sorry I lost all confidence in Dr Ramanski and this practice If you can't make up your mind on my treatment. I going somewhere else.

My family have been seen by Asheville Eye Associates for two emergencies as well as regular yearly…read morecare, and have been seen by several of their doctors. They are professional, caring and made sure to explain all procedures, medication etc. They were also great with a child who was very nervous. If you have to wait a bit, be assured that if you need to be seen for an emergency they will fit you in as well. Five stars for the doctors and their staffs.

Awful experiences. Out of three practices have visited in Hendersonville as a patient this is the…read moreworst. Imo uncaring staff, rushed medical care and poor outcomes requiring second opinions and better healthcare elsewhere. Last time I will ever go here. Thought I'd give it one more try against my better judgement and nope, it hasn't gotten any better since the last time. Would definitely not recommend to anyone.

Had a small cut in my eye, and these people were able to see me on pretty short notice…read more Not a super long wait and a very comfortable situation from start to finish. It's a Store and a office. The receptionist as well as the doctor were incredibly kind. They took their time and gave great detail. There was a little bit of a confusion with what I owed in terms of my insurance. Unfortunately it was a more expensive price. Still just a co-pay though. And they loaded me with tons of samples. They also prescribed me something for my eye, and they gave me the generic version so it will be more affordable. Really appreciate that. Would recommend

Dr. Lear and her staff are amazing. Friendly and accommodating in all situations. My husband and I…read morehave been seeing her for many years following her from Asheville when she opened her own practice on Hendersonville Rd. She is incredibly knowledgeable, has a great selection and always takes time to explain thoroughly all you need to know. These days cheap eyeglasses are available both in stores and online but we firmly believe that you get what you pay for. When dealing with your eyes it's imperative to deal with the best...