Cancel

    Open app

    Search

    Mountain Eye Associates

    3.4 (14 reviews)

    Services - Mountain Eye Associates

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    1 More Service

    Retinal imaging

    Mountain Eye Associates Photos

    Recommended Reviews - Mountain Eye Associates

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1
    Photo of C B.
    0
    27
    0

    4 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Zeb S.
    10
    1
    0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Mountain Eye Associates

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Mountain Eye Associates

    Mountain Eye Associates

    1.5(2 reviews)
    6.2 mi

    I LOVE Dr. Causby and her assistants in both the Clyde and Waynesville offices; however, the…read moreoptical shop at both locations has been extremely disappointing. They REFUSED to give me my P.D. (pupillary distance) even though it would not require any additional work for them to do so since I have purchased eyeglasses from them twice in the past and over-paid by about 50%. I was told twice that they couldn't give it to me because it was not part of my prescription and Mountain Eye could be held liable if glasses I bought somewhere else used the wrong PD. RIDICULOUS!!! Under that logic, I guess they would be liable if somewhere else used the wrong prescription. Don't insult my intelligence. Just tell me you can't give it to me because you don't want me to get my glasses made somewhere else.

    My experience with the Dr. Hartzwell was great, I am sorry that part of his staff (not all of them)…read moreare not up to the same level as him. Prior to making the appointment for myself I asked if my insurance was accepted. I asked "Do you take Cigna Ins.?" The response was "yes" so I proceeded to make the appointment. The day of of my appointments I gave my Cigna Eye card and then was asked for my Cigna medical card as well, which I gave to them. I was charged my copay and I proceeded to see the doctor. It wasn't until AFTER I was fitted for glasses I was advised "we don't file your insurance for glasses." I thought this was odd but proceeded with purchasing my glasses, I need them and had already gone through the whole process. I called Cigna Eye to inquire how to send in my information to be reimbursed and was advised that the office should not have charged a copay. I was advised that I have no copay for eye care and that the office must have used my Cigna Medical Ins., which was incorrect bc there was no medical diagnosis. About a week later received the call that my glasses were ready. I picked them up and paid the balance. At check out I told the office employee, that was working with me, of THEIR error only to be advised that they don't take Cigna......I reminded them that I had asked prior to making appointment and then I was advised "well we take Cigna Medical not Cigna EYE." Okay, note to self, so I then proceed to say that perhaps in the future when someone calls and asks "do you take Cigna" they should be more specific since they do actually take one Cigna but not the other. Two other employees decided to take part in telling me how bc they don't take Cigna Eye it wasn't their fault (in so many words) and I had to repeat several times that I was only suggesting that they be more specific when someone calls to inquiring if they take "Cigna". Seriously I don't think it is too far of a stretch to make the assumption when calling an EYE doctor that asking if the take Cigna it's implied as Cigna EYE!! I was shocked and surprised at the attitude of "oh well totally your fault" that I received from the staff. I was only trying to be helpful in order to stop this type of thing happening to someone else in the future. A simple "So sorry for the confusion" would have been nice BUT no they actually had to argue with me!! It might do them so good to realize that this incident could be looked upon as a "bait and switch" move that is actually illegal!

    Mountain Eye Associates - optometrists - Updated May 2026

    Loading...
    Loading...
    Loading...