The food was EXCELLENT! The service was horrible. The bartender was very busy and someone came to…read morelend her a hand. I had ordered To-Go food. I asked this lady if my food was ready. She said no but she never checked. I saw two carry out trays sitting on top of the shelf where the kitchen staff places the food orders. Finally I walked over and had someone checked if that was my food and it was. It had been sitting there for ten minutes. I told the woman that was supposed to have checked if it was ready and her reply was "OH WELL" I had written a tip for 20% so walked over to my check and lowered it to 1%. It is a shame that they employ people with such attitudes.

We stopped in here on our recent trip to the area as it has an outdoor dog friendly patio option…read moreand we were traveling with our Frenchie. It took a bit for our server to come acknowledge us but once he did, he was very helpful and attentive. My boyfriend ordered a peach Kentucky mule (they originally said they couldn't make that, which we questioned with it being a distillery, but our server came back and said they could after all). He enjoyed it and said it's one of the better ones he's had! We both ordered smash burgers and sweet potato fries - I had the junction 35 (pimento cheese + bacon jam) and he had the farmhouse (bacon + fried egg). Both were amazing! Juicy burgers, perfect size patties for smash burgers, the buns were fresh and held up nicely, and the toppings were great. Sweet potato fries had a great crunch and were seasoned really well. Service was great, food was high quality and had great flavor, and the dog friendly patio was perfect for our pup. It's located in a nice little strip of shops and restaurants, and has a common area of cornhole and other games that would be fun for an activity before/after dinner, or if you have kids in tow. We'd definitely make another trip here when in the area.

Callena was so great to interact with! My husband is a big whisky/rye guy and was pleasantly…read moresurprised at how many of the samples he really liked. I do NOT like whiskey. Callena persuaded me to try the flavored ones. Wow, the chocolate and other flavors were delicious. Tasted like chocolate! Lemon vodka? So smooth. Nothing we didn't like. Again Callena was a great hostess. Very personable. If you're there, go in!

Very good customer service. Lots to pick from. Ended up getting a few bottles form bourbon to gin…read more Its worth the stop

Wow. Great time with these folks. We were in Gatlinburg for a ski weekend in Feb and what a great…read moretime(we ate in our 70s). Really enjoyed ourselves and left with 8 bottles of shine and pickle and habanero flavorings. Enjoying some tonite!

Sooo head on in for tasting and you will not regret it. You'll find something your tastebuds will…read moreflip out for! The moonshine is strong with this one. Lance was our tastemaker/ bartender and our tasting was curated as part of a tour. We tasted about 12 different moonshines including some not on the list: Watermelon, Spicy Pickle and Habenero Bloody Mary... not something I liked. Bloody Mary's are very spicy. Lance was knowledgeable about the moonshines being sampled, offering insights into its flavors and made sure we understood you don't have to drink full pour and he'd provide a new sipping cup. Most lived upto flavor, very potent in alcohol content as Lance explained with each sample. Logan gathered our order together and because of a coupon we got a feee shot glass. We ended up purchasing 3 with one free: Salted Caramel Moonshine, Coffee Moonshine, Lemon Lime Moonshine and Sweet Tea Moonshine. I'm sure you'll find your own favorites

One of my favorite spot to visit while in the smokeys. I enjoy sampling and being able to take…read morehome my favorite finds.

Super cute decor connected to an awesome boutique. The drinks were all very unique and interesting…read more I'm a craft cocktail drinker and I've never seen or heard of some of these before. Really cute concept. My biggest issue, the service. Maybe I caught them on a bad day, but the bartenders were rude. So rude 2 couples in my party didn't even end up ordering a drink. 3 stars because I'm giving the benefit of the doubt, but it definitely put a damper on my groups experience!

We visited all three Ole Smoky Moonshine Distillery locations during our trip, and this one at The…read moreIsland in Pigeon Forge was hands down the BEST! The vibe here was unmatched--fun, lively, and just an all-around great atmosphere. What really stood out was the staff. While the deals were consistent across all locations, this was the only one where the team truly took their time with us. They explained everything in detail, made the experience feel personal, and got us excited to continue the scavenger hunt to the other locations. Their energy and enthusiasm made a huge difference and turned a fun stop into a memorable experience. If you're planning to visit multiple locations, start here--you won't regret it!

Coming to Pigeon Forge for the first time, I definitely wanted to try a moonshine tasting. I wasn't…read moresure what to expect, but once we arrived, they explained the two tasting options. We chose the one where you get to try all of their available moonshines for $8 per person, so my mother and I decided to do that. The tasting itself felt very rushed and hard to keep up with. I wish they had taken a little more time to explain the flavors instead of just handing them out quickly and moving on. The employee helping us didn't seem very enthusiastic and gave off the impression that she didn't really want to be there that day. On a positive note, the inside of Ole Smoky Moonshine was very clean. They wiped down the counters after every tasting, which I appreciated. One downside for me was that you couldn't choose which flavors you wanted to sample -- they just served whatever was included in that tasting lineup. I felt that was a disadvantage because I don't want to buy something if I'm not sure I'll like it, and there were a few flavors I was hoping to try that either weren't available or just aren't carried at that location. I did enjoy the deals they had going on, which honestly caused us to buy more than we planned -- but the offers were too good to pass up. We ended up getting the cooler that came with two mini six-packs. I do wish we could've chosen the free sixth flavor ourselves, but I wasn't too upset since I did like the butter pecan. Still, it would've been nice to have more choice. When we went to check out, I still needed to pick three more flavors and asked for recommendations, but the employee didn't give much guidance and just said to get whatever I liked. I understand they were dealing with a very busy time, and she did mention that, but I wish there had been a little more enthusiasm and helpfulness overall. That said, the moonshine itself was good, and the tasting experience was enjoyable enough that I would definitely do it again. It convinced us to purchase moonshine that same day, which was a win. Overall, the experience was decent, but the staff interaction could have been much better.

Junction 35 had the best pulled pork nachos! The queso was amazing on the nachos!any of tried a…read morevariety of the smash burgers and we all loved them. They had great flavor and the bacon was very nice and crispy. This location is small, but the food is good. Service was a little slow as there was only two servers, but I would still recommend them.

We went on a Friday and the wait was about an hour. They are in a split mall and have a beautiful…read moreoutside for the kids to play corn hole, a train, etc. We ended up grabbing a drink at the bar while we waited but you cant take it outside. The inside isn't large but there are tvs so we were able to watch the games. The food was a little slow coming out, but it was good. It started clearing out around 8:30pm.

The very best people and moonshine. It doesn't get any better. The only disappointment I have is…read morethat I can't visit them more often as I live in PA.

The Bourbon was excellent and then we were shown the moonshine process. Paul was very knowledgeable…read moreabout making moonshine. It was interesting to get to see the moonshine being heated up and coming out of the barrel.

We had such a beautiful experience. Our hostess was so knowledgeable and helpful with guiding us to…read moreexactly what we wanted to try. Thank you!!!

Super fun place. We stopped in while riding through the area and ended up with a cool bottle of…read morebourbon with an assassin creed label. Super cool , wanted the Valhalla vodka but out of my budget after the bourbon. If you are close to this place it's a must stop!!!