1. Motors Peruvian

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Manassas, VA

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Motors Peruvian

3.0 (2 reviews)

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Safford Subaru Manassas - indentation on timing cover

Safford Subaru Manassas

(180 reviews)

This is a review about their service department. I don't want to make them busier and make it…read moreharder for me to make an appointment in the future by writing this review, but I really like their service. :) What I like about are the ease of making an appointment, the politeness of the staff, waiting room layout, and the free car wash. This is the third Subaru dealership I tried and I like this one the most

I am writing a highly conflicted 3-star review because my experience was a tale of two entirely…read moredifferent dealerships. On one hand, the initial sales process with Habby and Kayla was excellent--professional, smooth, and pressure-free. I also really love the car. On the other hand, the finance department subsequently engaged in a deceptive product substitution that has resulted in a months-long administrative nightmare. During my financial signing, I was presented with a digital selection screen explicitly branded and marketed as the manufacturer's official Subaru Added Security (SAS) protection program. I agreed to purchase these official plans for a total of $4,103.00. However, without my knowledge or consent, the finance department switched the finalized paperwork to third-party contracts administered by Fidelity Warranty Services (JM&A Group). When I discovered the unauthorized switch, the Finance Director, Emmir Quiroga, explicitly admitted the discrepancy in writing on April 30th and agreed to void the third-party contracts and convert them to the authentic, backdated factory SAS plans. I signed and returned the cancellation documents that exact same day. It has taken over a month and a formal escalation to Subaru Customer Advocacy, the Virginia Department of Agriculture and Consumer Services (VDACS), and Better Business Bureau just to get a basic status update. It is ridiculous that a dealership requires corporate and state-level intervention just to honor a written agreement. I highly recommend the sales staff here, but look at your final finance paperwork with a magnifying glass before signing.

Motors Peruvian - car_dealers - Updated October 2026

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