My daughter's car was almost overdue for inspection, we knew it needed new tires, timing belt and…read morewater pump. Friends recommended C&C. I just stopped by. I shared that I had my daughter's car because she was going to be out of town for several days and asked if there was anything they could do. We also wanted a lookover just to see if the old car was worth putting the money into. C&C was great. They said they could do a courtesy inspection if I could leave the car. I did and in less than a week they were able to do all the work necessary by just squeezing me in. The entire staff was great. I think I will begin using them as well. There prices were better than where I had previously taken my cars. Again, they were great and I felt they really bailed out my daughter.

Fast service quick turn around time. It took less then three days to get the car repaired.read more

I dropped off my car after hours due to the plastic mud guard having come loose and having had it…read moredamaged through dragging on the highway. There is a whole system set up to drop off the car, leave the key in an envelope, put a message on the envelope, and then drop the whole thing into the mail slot so it is locked in the office. I fully expected a multi hundred dollar estimate, with a new part and labor, but it wasn't that way at all. The estimate was $70 (including $20 for the state safety inspection). It was of course a simple fix, but kudos to this shop for being honest about it and not trying to upsell, up charge, or do anything other than what was needed. I wish more auto places would be like this, but until they are, Arlington Auto Repair on Four Mile Run is the place to go!

My go to shop for repairs. They work fast and get your car fixed correctly. As a woman, I feel safe…read morecoming here and don't feel like I am being overcharged for that. My car has been serviced here a few times and I will continue to support this shop.

Based on the campaign and recall notice to prevent corrosion, I took my car to the service center…read more After the inspection and services were completed, I drove home and only realized the issue after returning home. I noticed that the rubber trunk weatherstripping had been lifted off and left unsecure/was not secured back in place. According to the paperwork, the technician who worked on my vehicle was Seung Lee. This was a waterproofing treatment, but leaving an unsecured rubber seal could become pinched or damaged, potentially leading to further issues for the customer. Last year, their technician left a greasy mark on the side door panel after a scheduled oil change. There is an inconsistency in their service quality. I am very disappointed with the quality of the inspection and services.

I brought my 2024 Toyota Tacoma SR5 to Ourisman Fairfax Toyota for a passenger-side door rattle and…read morean infotainment system issue. I dropped the truck off at 9:30 AM and clearly described the rattle, including that it occurs over bumps and speed bumps. This is documented on the service invoice. I also requested help removing a previous owner's user profile from the media unit. After keeping my truck all day, I picked it up just before 6 PM. The invoice shows the only action taken on the rattle was "unable to duplicate customer concern." No diagnostics or repair attempts were documented, and the infotainment issue was not addressed. More concerning, the invoice shows that 0W-16 oil was installed, even though this Tacoma has a turbocharged engine that requires 0W-20 oil. Using incorrect oil viscosity on a turbocharged engine raises legitimate concerns about lubrication and heat protection. The only service actually performed was an oil change already included under ToyotaCare, and it was done incorrectly. I'm disappointed that after an all-day visit, none of the concerns were resolved and the vehicle was returned with an oil specification issue.