Cancel

    Open app

    Search

    MotoMember

    2.5 (37 reviews)
    Closed 9:00 am - 4:00 pm

    Services - MotoMember

    Motorcycle repair

    MotoMember Photos

    You might also consider

    Recommended Reviews - MotoMember

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Proof of the prices I was sent..
    Jesse T.

    $511.97 to install winch/plow. You dont install a plow. It is taken on and off with ease. Essentially they are charging $511.97 to install a winch and a plow's base plate which is nothing. This does not include the overpriced cost of the winch itself and plow's base plate. $1,023.94 to install the heater in a SXS? Huh? This does not include the price of the heater itself. $1,550 for Freight? Nobody in the US charges that for freight..That means they are charging that much for the shipping of the unit from Kawasaki to the dealership. $400 prep? Business License Fee? $29.57. I researched this online because NJ does not have this. That fee is a their problem not a consumer problem. I still don't understand this. The consumer is paying the dealership's annual fee for them to operate a dealership? For that to fall on the consumer is completely outrageous. I'm surprised the dealership doesn't charge the consumer a fee to assist with paying their property taxes because essentially the Business License Fee is very similar. $695 Doc fee? For them to draw up a sales agreement? What drugs are they taking over there? They weren't even taking care of the motor vehicle paperwork because I would have had to do that on my own in NJ after purchase. I'm sure if they had to do Motor Vehicle paperwork that would have been another fee. When I complained during negotiation they knocked it down to $595. The dealer had a Kawasaki leftover SXS advertised for a really good price on their website. I was willing to drive 5hrs from NJ to Virginia for the deal until I figured out what they do. They discount a unit and beat you over the head on the back end with fees, overpriced accessories and labor fees. Anyone who is willing to pay their document fee, Business License Fee and freight fee alone is crazy. I've bought "many" motorcycles, quads and cars over my time from all over the country. This place is out of control.

    Refused to give my $250 deposit back because the card he used ended up being used to buy shoes

    Let's start with the head of sales Nathan, he is the reason that dealership get a bad rap. Finds nothing wrong with $1600 in fees for a bike costing $2000. What a clown. $699 document fee? Must be made of gold or takes a week to do.Larry the boss doesn't bother calling a angry customer back. STAY AWAY

    2019 Can-Am Spyder F3 limited
    Robin J.

    My Spyder recently decided to have a transmission failure while I was out for a ride. I had it taken to the Manassas location- since it was a Monday and Purcellville was closed. Manassas was supposed to take it to Purcellville the next day- but had a shortage of vehicles to haul it. I had let them know that I had a planned ride coming up and desperately needed my bike fixed or at least looked at by the weekend. P came down and picked it up for me (estimating that it was around noon on a Wednesday). By 5:30 pm, I got a call that they had not only diagnosed the problem but had fixed it as well!!! All in a span of a couple hours. These guys went above and beyond to fix my bike - I will always go to this location to get my bike serviced and repaired. They have definitely earned a customer for life.

    Fees
    Dave M.

    $695.00 for "Document or Administration Fees" ???? 1. Visited their showroom on 10/23/21. Was looking at a specific motorcycle for 15-20 min upstairs. Nobody approached me. I was the only customer in the upstairs showroom. 2. Contacted them via email that evening. I did get a quick initial response but getting the quote I requested took days. 3. $695.00 for "Document or Administration Fees" ???? That was an instant deal breaker. All in all, they are everything that is wrong with dealerships. I am in a position to buy any motorcycle without financing but it doesn't mean I want to entertain greedy practices. I will never buy anything there. Not even an accessory.

    Salesman TJ and our new Can Am Ryker Rally 900.
    Ramon D.

    Working everything on line, email, and via phone was a great experience. TJ and Holly worked with us diligently in buying our first Can Am a great experience. As a Motomember you will receive 30% off parts for life! We will definitely do business with them again.

    Patrick F.

    I have purchased many bikes, mostly Harleys. I decided it was time for a Trike. From get go this was the easiest and fun purchase. Nicole (sales) and Holly (business office) were incredible I highly recommend them if you are looking for A Can Am. They actually know what they are doing.

    2019 Kawasaki Vulcan S Matte Covert Green
    Corey M.

    Bravo ! Called them up and spoke with the lead sales Todd, who was able to help me with my purchase of a 2019 Kawasaki Vulcan S 650. I was ordering from out of state (PA) and buying a motorcycle for the first time, so I wasn't completely sure on the entire buying process. But let me say now after working with MotoMember, these guys are 100% professional. After we finalized the purchase over the phone, Todd did a full inspection and secured the Kawasaki on its trailer to be delivered from Virginia to Pennsylvania. The two people that personally delivered me the bike were honestly the most friendly people I've ever met (was so excited getting the keys I totally forgot their names, lol). Overall, 10/10 service! Highly recommend MotoMember!!

    can't even get to the preload adjustment ring

    MotoMember Purcellville VA After months of researching on the Can Am Spyder and watching for the right deal we saw a post for a 2022 Sea to Sky and were thrilled to see the price $25299 with Zero Miles. This was a significant savings. We then saw their advertisement regarding a rebate for a $1000 off 2022 Models we brought this to the attention of the first person we worked with and asked if this would qualify and be applied to our purchase, we were told it would be. We were put in touch with a 2nd sales person as the 1st was going on vacation. Communication was not handed off well from one to the next. This made our First hurdle the rebate we were informed that the $1000 dollars was taken off before the price was posted. (Not sure I trust this explanation Red Flag) This was not properly communicated and I question if this is the case. (Get things in writing). Worried it might sell before we had a chance to pick it up, we paid a $500 deposit and request several small upgrades be done by the dealership. Driver Back Rest, Passenger Armrests, floorboard lights, front fender lights, and an auxiliary running light bar and front Elka Stage 2 Shocks. When we arrived the fender lights had not been finished and we added a riser kit to the handle bars. We met our Second Hurdle when we tried to make our down payment. Due to the fees the dealership has to pay on credit card payments they charge a convenience fee which given the size of the down payment we were planning it would have been an additional $785 (ouch). No problem we thought we will go and get a cashiers check. (Nope) Then we were informed they required us to wait a day for the cashier's check to clear. Given the 5-hour drive one way and other obligations it all had to be done in one day. We had to go to the bank to get a very large amount of cash requiring us to go to 2 different banks because the first location did not have enough money on hand for the transaction. (If the sales person had asked just one question about how we were going to pay or finance we could have made arrangements in advance and saved hours.) Third hurdle, the tags for the bike. We drove to Purcellville from the Greensboro NC area to make our purchase so the tag for the bike was a little bit more complicated as they were meant to inform NC of the purchase so they would send the plates to dealership and then forwarded it to us so a little bit of delay was expected (However) Purcellville took 3 weeks just to send the message to NC DMV. Who then in turn sent them the first tag within 6 days. (We were told that tag was somehow misplaced.) Phone call after hone call after phone call on our part. (+95% of the calls were instigated by us) 2 months after our purchase we finally received our tags after having to request a 2nd temporary tag to get us until the permanent one arrived. Fourth Hurdle we decided to forgo the extended service coverage we set up on purchase of the bike. This has been a drawn-out nightmare of phone tag and hounding the finance department. We are still trying to get answers in regards to the removal of the wheel and tire service package. No one is returning our calls. (Grr). Our Fifth hurdle would be our Install concerns. After buying the bike we decided to start doing a number of things including installing an upgraded Sway bar. While installing the new one we ran into an issue caused by MotoMember using the sway bar channel as the route for the wiring used to upgrade the lighting on the floor boards. This caused a number of issues and loads of frustration with our install of the H&R Heavy Duty Sway Bar. (Martin the Vlogger is the best would recommend this sway bar to anyone). In upgrading the fender lights, we found that to add the fender lights instead of using plug and play lighting kits there was a lot of splicing and electrical tape this could have and should have in our opinion been done much better. Now with our plans to upgrade our rear shock to an M2 shock (Marcus is a great guy and very helpful through the entire process) we have been doing research on you tube as to the technique and discovered that the stage 2 Elka shocks that we paid the dealership to install for us were not calibrated for riding style or a preloaded weight(we were never even asked). That was irritating enough but we have now found they were also alarmingly installed upside down(pictures included). This causes extreme wear and tear on the shock causing it to break down much more quickly. After an investment of $850 and $300 in installation I find that unacceptable. Would we buy from them again? Possibly under the right circumstances and for the right price. Will we ever have them install things moving forward? Nope not going to Happen.

    See all

    Photo of D W.
    2
    47
    7

    11 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of R H.
    0
    94
    32

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 1

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    10 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dave M.
    0
    49
    23

    5 years ago

    Helpful 7
    Thanks 1
    Love this 3
    Oh no 1
    Photo of Ramon D.
    55
    10
    17

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Rick E.
    1
    114
    0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Patrick F.
    145
    14
    17

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 1

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Vic C.
    176
    78
    108

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J H.
    0
    4
    0

    3 years ago

    Buyer beware when dealing with their website. Unethical bait and switch on pricing.

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of T B.
    0
    53
    20

    7 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - MotoMember

    Review Highlights - MotoMember

    After we finalized the purchase over the phone, Todd did a full inspection and secured the Kawasaki on its trailer to be delivered from Virginia to Pennsylvania.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Motorcycles of Dulles

    Motorcycles of Dulles

    (84 reviews)

    I wandered in on a day that they were closed and I was helped by Jon Tish with a free charging…read moreconnection cable for my battery minder. I really appreciate him making the time and helping me even though they were closed and I would definitely recommend motorcycles of Dulles for any sales and service.

    Bought a used 2016 Street twin here in 2020. Right out of the gate we had issues. I called foul…read moreafter paying their "out the door maintenance check', only to find out the bike's fluids had not been touched in years, and the bike was filthy. When I spoke with their service department, they agreed to take care of it for me.. no apology or anything about the extra time out of my week to get to and from their shop. I should have bailed right then and there. Fast forward a few years. Nothing but issues for a bike I took excellent care of and only put a grand total of 1000 miles on. I won't get into too many details here, but they kept the bike for a little over 3 months this last spring, " trying" to resolve an issue I was having with the bike struggling to start and not running correctly when it did start. After three months I complained to the owner about the absurd bill I got after his team of " professional Triumph techs" could not figure out anything and just started throwing random parts at it. To be clear, there were 3 error codes... After 90 days they didn't even mention any of those codes! The owner did right by me in terms of having them remove most of the fees they tacked on for their bull$!#@ work. It was super irritating that I was still out a couple hundred bucks for an intake snorkel (What the actual F?) and spark plugs (which I had also just replaced one day before leaving it with them) The real final coffin nail for me was that the final call from the service guy was unacceptable and infuriating: "Given enough time, we probably could figure it out, but we just don't have time to deal with your bike right now". I have never been more angry or disappointed by a business. I essentially just threw 10K+ into a fire. I will never purchase a bike here again and I will instruct everyone I encounter to avoid them for bike purchases and especially repairs.

    MG Motorsports - 2021 Yamaha R1 I just bought

    MG Motorsports

    (14 reviews)

    Quality Staff, Quality Service!…read more We moved to the Sterling, VA area this past June and since the move, my daughter Celeste has been aching to get another motorcycle. She did her research and was blessed to find MG MotorSports less than 15 minutes for our new home. The crazy thing about her motorcycle journey is that the first time we had ever been in the Sterling area was when we attended our first ever "Finish The Race" gathering at Calvary Temple. At the time we never envisioned living here now. MG Motorsports exemplifies the true sense of community with just how they show their sense of professionalism with their customers. From beginning to end My daughter and I were impressed by the attention to detail in helping my daughter feel confident in her selection. Both Zach and Greg made themselves available for any and all questions and final delivery scheduling. I knew the hand shakes were true and a lasting relationship in this communities motorcycle world was there for her going forward. I strongly recommend to anyone interested in a quality motorcycle purchase to take yourselves to MG MotorSports

    Mike, his wife and the entire team at MGMotorsports are fantastic!…read more I purchased a 2023KLR650S in July and the price was the best I could find anywhere in the country. Part of the reason I say this is because I know they couldn't have made a lot of money on this sale. Yet every single interaction was a pleasant surprise! When I called about the bike Mike answered all my questions in a straight forward manner. He quickly told me the out the door price, the history and condition of the KLR (even sent me a video of it) reconfirmed that it was ABS, the crash bars and racks were included, they had copies of the service records, only had 780 miles on it. He was patient during the process of me wiring MGMOTORSPORTS the payment. His communication was excellent. He also offered reasonable shipping from VA to OK or agreed to store it a couple weeks until I could pick it up. When it came time to pick it up Mike personally met me at a subway station and drove me to the shop in Sterling. The motorcycle was ready to go and his wife was great with all the paperwork ready. I watched and listened as they dealt with other customers and they were sincerely pleasant with everyone. When it was time to leave, Mike and an employee checked the fluids, tire pressure, ect, one last time in front of me. We shook hands, he had an employee lead me in a company truck out Sterling to the main road headed west so I wouldn't get lost. Every couple of days as I leisurely rode back home to Oklahoma Mike would text me to make sure everything was good and askif I had any questions. I know this long winded, but for once something that seemed too good to be true, WAS TRUE@ My email is rsnowder@gmail.com and I will gladly answer any questions about my experience with MGMOTORSPORTS! Bob Snowder

    Winchester Moto Sports

    Winchester Moto Sports

    (9 reviews)

    Bought a new motorcycle from them. Broke down 3 different times. Tried to trade in on different…read morebike. Dealer wouldn't help. Avoid this shop at all costs.

    Medium sized shop, with a smattering of helmets of the more reasonably priced variety, no 700…read moredollar Il Dotorre replica here, some gloves, some jackets, and then bikes. Harley's, Guzzis, Honda, Royal Enfield, Triumphs... Some used, some new... But about why I love this place: When my bike decided to have a mysterious wiring malfunction, I tossed it on a tow truck and sent it to see Carl, Ed, Dana, Mike, Steve, Rob and the other guys at Winchester Motosports in Winchester/Clearbrook. Those guys worked on it diligently and without trying to rack up a huge bill, sent me back my bike with a reasonable bill, two newly installed tires, fresh fluids and adjusted this and that. The thing is AAA wouldn't two my bike out to me. So Ed delivered the bike to me, dropped it off and they charged me half of what anyone else would/could have. Nice people. But here's the thing. I took a ride out there the last two weekends to get some things done to the bike and I met Carl, Ed Mike and Dana, all of whom are the NICEST people. They've treated me well, treated everyone I've seen in their shop well, and fairly, and so I will continue to get my bike serviced there, despite being over an hour away. Carl is a great guy, fun to talk to, a fair owner of the shop, knows his bikes, and really enjoys seeing people ride. Mike is a good solid mechanic as are the rest of the boys back there. There are also some very pleasant nice, and dedicated bike enthusiasts floating around this shop. So talk to the folks there. Might not be a destination shop like once of those Monster shops, but I'd rather talk to Winchester any day of the week.

    Gemini Motorcycles - Avon Spirit ST

    Gemini Motorcycles

    (23 reviews)

    I had a very frustrating experience with this shop. I was told I could pick up my motorcycle before…read more5 p.m., so I took time off work, hired a towing company, and waited over two hours at the shop. No one showed up, no calls were answered, and no response to my email until the next day saying they were "closed due to unforeseen circumstances." This lack of communication cost me money and wasted my time. On top of that, I provided all the correct parts for the repair, but the bike still wasn't fixed. When I questioned the charges, I was told I should pay in full regardless of the outcome. The mechanic also claimed taking my bike without an appointment was a "favor," even though he saw me drop it off and could have simply asked me to take it back if he wasn't going to fix it. To make matters worse, he charged me every penny without considering any adjustment to the bill, even though I lost money on towing and wages because he was unavailable and unresponsive. His emails throughout this process were hostile and dismissive, showing bad faith and very poor customer service. Things happen, but a professional shop should take responsibility, communicate clearly, and not leave customers stranded with bills for incomplete work. Based on my experience, I cannot recommend this business.

    I had a very disappointing experience with this motorcycle repair shop. I brought my bike in for a…read moreroutine tire change, I purchased my own tires, he replaced the tires and charged me for 3.5 hrs of labor @ $170 per hour cost, not only was the tire replaced but they had used the manual way and damaged my wheels. I noticed these damages on the wheel after I came home that definitely weren't there before. To make things worse, the price they charged was way too expensive for the quality of service provided. Definitely not worth the money. I won't be coming back and can't recommend them to others. To top it off Oil and Filter change costed me $210 in addition to the tires replacement cost. Yes this guy does a lot of talking but u know great talkers and not doers. never going back here again and will advice you the same.

    MotoMember - motorcycledealers - Updated May 2026

    Loading...
    Loading...
    Loading...