New to the area, first time there. Super friendly when I arrived. I called ahead to find out wait…read moretime. I arrived 5 minutes later. They said 3 hours for getting a new sticker and oil change. I had to call them at the 4hr mark for an update. My 3 hours turned into 5. A side from being off by 2 hours, everything else was great!

Ashburn Service and Tire has serviced both of my cars--a Honda and a Subaru--for the past four…read moreyears. During that time, I spent about $5,000 on repairs, inspections, oil changes, tires, and other maintenance. I had no complaints. However, two days ago, I paid $1,054 to replace and recharge the air conditioner condenser in my 12-year-old Subaru. That amount included a $230 diagnostic fee. I asked for that fee to be applied toward the repair, but I was told that Ashburn Service and Tire does not credit diagnostic charges toward repair costs. Shortly after I picked up my car, the shop asked me to bring it back so their mechanic could retrieve a tool he had supposedly left underneath it. When I returned, the mechanic took the car into the garage, opened the hood, and did something in the engine area that I could not see. As a result, I suspect the story about the tool was just a pretext to gain access to the car, possibly to make an adjustment or correct an error. I would not recommend Ashburn Service and Tire.

Everything!!!!! Mike and team exceed expectations every time we go there. My family and I wouldn't…read morego anywhere else.

2 Stars is fitting overall. I don't know how this place has the reviews it does, I genuinely was…read moreexcited to see the community pour so many thoughtful reviews but now I'm not sure. I paid over $450 to assess why my air wasn't cooling at a expected rate Ex: 20 minutes to just become slightly cooler & then barely cool once it finally gets there. This did not include dyes to check for leaks, this didn't add refrigerant (apparently was pretty under utilized for a 2015 car, which may be a clue in itself since I've never had this serviced), this didn't charge fans, this didn't change filters, fluids, this was strictly a "diagnostic" fee. The next step was to add dyes and maybe check into the condenser & compressor .. which wasn't made clear if that had been assessed for performance or not. I don't know what that would have cost! I didn't get further communication on this. My air is still not performing or improved, as I'd hope and I'm out near $500. I've been going to this place over the last 6 years for here and there services. I've mostly been fine with those minor services but the price is definitely steeper than others in the area. I didn't mind because as the reviews would show - they don't press and harass you to do more .. and I figured they likely have an edge in quality based on reviews (I do lack experience with mechanics). Either way, I have tried numerous times to get my records from this business so that I could keep track of my oil changes and services, as well as to have in hand the record of the air conditioning diagnostics already performed ...so that I can actually fix the issue. To which voicemails have not provided any call backs, one time I got through to a nice woman (do not recall name), told her what I was looking for, she said to call "Donna" (manager I believe) at another number .. so I do that, speak with Donna twice asking for this information, she takes name & number and says she'll get back to me, still I wait, weeks go by, nothing. It's just unprofessional. Over it.

Check fluids, tires, and other for eventual damage due to excessive use…read more As good as it gets Well managed

Great service and honesty. Refreshing change of experience of dealing with automotive maintenance…read moreand repairs. Highly recommend!

Sad to post this but the other negative reviews are accurate. I have been here before, Mike knows…read moreme. Stopped in, not once, not twice but 3 times asking for an estimate. All 3 times I was promised a call back. Never heard a thing. Seems business is so good that keeping someone coming back is not important. There is always Progressive in Hamilton and even more places in Purcellville and Leesburg that would be happy to take my money. They not only loose a job but a customer.

I'm 62 and have been driving since I snuck my dad's Olds out of the garage. In all those years I…read moredon't think I've ever had a great experience with a mechanic. It's always the same thing - well, we know we quoted you this but once we got her up on the rack we found your windshield wiper gear box needed lubricating, etc. Not so with Mike and his team at Hamilton Service Center. Awesome service - competitive pricing and no attempt at upselling. Highly recommend.

They took my car in for alignment on same day morning. 2022 Bmw x6 alignment cost $129.00. Mike did…read moregreat work and now car drives straight with new tires.

Just had my old SUV serviced at Catoctin Automotive. Great service!!! The owner was very…read moreknowledgeable about cars. Best of all, he is honest about his opinion. He will recommend what is best for my car, regardless if that is best for his bottom line. I haven't seen any auto repair shop that is not greedy anymore. You will like him just by talk to him for few minutes. Keep up the good work and thank you Mr. Tony!!!

Easy to schedule. They do quality work at a fair price. This is why I am a repeat customer and will…read morecontinue to bring my car here.

On Christmas Eve, I took my car in to have the brakes fixed and they were more than happy to see me…read morewhich I really appreciate. After I drove off, not even a mile down the road the hood flew up and hit my windshield. I called the shop and the receptionist tried to deny any accountability on it. Had it happened a day later, I would have thought that was little weird. Had it happened a week later, I wouldn't have thought anything of it but, it happened 2 minutes after leaving the shop. The receptionist was extremely rude and unprofessional. She showed no empathy for what had happened and made it seem like I was being ridiculous for asking them to work with us. The reason this is a 3-star review instead of a 1-star review is because the owner eventually stepped in and removed the receptionist from the process. He worked with us to make it right and they did a good job fixing the hood and the latch. Hopefully the receptionist is retrained and not enabled to treat other people like she treated me. It's completely unacceptable for an adult to behave like that.

Simply mind blowing. 6/18/2024 had 4 brake rotors replaced. Why not pads also...I don't know (…read morecould have been MY choice?) but being told should always be replaced together. 3 days later, while driving in Ashburn I noticed breaks still causing car to shake . 3 days after repair. I called and explained concern and fact that the next day I was taking car x country to Arizona. Hence couldn't bring it in. I told them I would bring it back in when car returns after sons school ends. I asked that they make notes to my concerns about the brakes before I left town so file is documented for later on. They did have notes and did know about the concern reported 3 days after initial repair. Son brings car home from Arizona several months later.....bring car in......they say Rotors warped but tough s^&*. No warranty .(3 days!!!!) They wanted over $1,100 AGAIN to replace rotors that they installed less than a year ago. They said, " come get car, keys under matt". Prior to this experience, I liked bringing car there as it is family owned and close to my work. Unable to discuss situation on phone as they didn't ever answer and relied on texts only. Closed mid day when went there to talk about it. Like I said, Mind Blowing!

Have been trying to contact this business to schedule an appointment for over a month now since I…read moreheard great things about them, but haven't been able to reach anyone. I have called and always get sent to voicemail saying it's outside of office hours even when they're supposed to be open, and I sent a message through Facebook that was marked as read but got no response. I haven't seen anything about them being closed, they're just impossible to reach. Not very good customer service.

Ashburn Auto is always a great experience! John and his staff are wonderful! I always feel like I…read moream well taken care of, everthing gets explained and there are no extra uneeded fixes that you find with other shops. I was very happy with the communication, price, and work for another awesome visit. Keep up the great work and thank you!

Never disappointed here! Honest, hard-working and reliable service always done faster than…read moreexpected. Love love love Ashburn Village Sunoco's Service.