5/5! *This is a review purely based off a speedometer calibration service* The Service: I went here after a friend recommended Advanced Automotive for when it came to speedometer calibrations. Gave them a call and was able to come right in and get the service done. The calibration didn't last too long and before I knew it, I got the calibration paperwork i-hand and notarized. The Staff: The staff were friendly. On the phone, I explained what I needed and they gave me a quote and it was true to their word. After my calibration, they gave me the paperwork and I paid what was discussed over the phone. Everyone was nice and straight when it came down to the service and pricing. Overall, a very good experience with Advanced Automotive in regards to a speedometer calibration. Prices are fair and work is good. Highly recommend. read more

Needed to get an inspection and emissions done quick. I got lucky and was in and out in less than 30 min. I didn't want to go back to the DMV the next day. This is why I go to them. It has always been a honest experience. Allen read more

I've been taking my work truck to them for years! They've been great!! Always very helpful and explain anything I need explained. Glad to have found them! read more

I took my car there for an inspection sticker and they failed it because it needed new rear struts and swaybar links. They gave me an estimate for over $1300. Took it to Herndon Shell and they did the complete repair for about $900. I would not trust any estimates that you get from this place. read more

Excellent work and great prices. They have always been upfront and honest about the work that needs to be done and the price. I have brought my car to them several times and have always been impressed. Highly recommend. read more

Advanced Automotive is a fraud shop. They failed my car's Virginia safety inspection for a defect that does not exist.

I have been brining my cars to Advanced Automotive for over 20 plus years. Shop is clean, service is speedy, prices are reasonable and the customer service is exceptional. They stand behind their work without all the stress, give them a try the next time your car needs service. Also, a shout out to Black Horse Transport LLC (tow truck company) who got me to the shop safe and fast! read more

Shout out to Advanced Automotive and their great customer service. I was able to save over $888 today on needed service to my vehicle. The savings alone was enough to make my day before this busy weekend but the genuine care for my needs speaks volumes. I am a lady and they always treat me well. Sharing their great knowledge with me. I highly recommend them to anyone who is looking for a fair price on auto service. read more

There I was, broken down on Rt.50, cars blaring their horns at me, so scared people would have accidents... I called AAA first, and then 911 to ask for assistance with traffic. AAA sent Black Horse Transportation - Eddie was like my knight in shining armor, but instead of riding a white horse, well... who cares what color it was! He saved me and whisked me back home (I tipped him well) before taking my car to a repair shop. Now Mr. Eddie told me to go to HIS repair place Advance Automotive, but I was unfamiliar with them, so I asked that he drop it to the place that used to treat me right. Notice "used to"... After looking at my car, this place told me I'm looking at $6-8K to fix it!!! I was trying to get my 2006 to 20 years old but not for that price. I called Eddie back to see about a tow home so I could pay my final respects - and Eddie said to please call Advanced Automotive - just ask what it'd cost to replace the timing belt since that's what first place said I needed (but they also said new water pump, and new engine, plus other untold items until new engine was in place!) I called and they were willing to tow from 1st repair place to themselves (less than 6 miles) - so I said YES! Chris, the service manager called me back SAME DAY and told me what was up. Engine was fine, just needed a new timing belt and they'd let me know on the water pump. Wow! Glory day! I got to keep Old Blue after all! This is a normal item on your 120,000 mileage service recommendation so was no surprise. Everything else on my 2006 PT Cruiser was working just fine. They got the job done so fast!!! Found out my neighbor has been using them for years and swears by them - which was the extra confirmation that I needed. Thank you Eddie! You saved Old Blue! And Thank you Chris, Donny and my mechanic (sorry I didn't get your name) for your part in fixing my car that I wasn't ready to say goodbye to! *** After my visit today and last visit I have to add to my post! Everyone I have met and spoken to here have been incredible! Chris who usually answers the phone is so very knowledgeable and calm in demeanor, so when I call all stressed out about a problem with my car, Chris always calms me down with his words - and they're never false nor inflated - he gives it to you straight but in such a positive way that you immediately feel hopeful - he's magical. The owner Donny is usually on site and oversees everything, so I feel like he's the one who insures all is done right. The mechanics I've met have all been real and respectful. It's such a well run business and I'm so glad my neighbors recommended me to them. I've had two big jobs done by them - the first one I was told by a different car repair place that it was time to get rid of my car, that it was non-repairable. Advanced Automotive was willing to tow it to them (was about 9 miles away) and within a day gave me the great news of just how very fixable it was and their cost was so very fair! The next big job was a new front brake job. Much less than the dealer who had discovered it during one of my free oil changes, and lightning fast are they! Today blew my mind when they diagnosed and took care of a scary to me issue plus gave me a clean emissions test I needed for my registration renewal. Super happy with them - I'll never go anywhere else... read more

If I could leave zero stars I would. Terrible service they completely ripped me off paid over 4 grand to fix my car just for it to mess up no less then 2 weeks later then they told me they have to charge me another 4 grand just to repair what they messed up. Dont go here read more

I was going to take my 2003 325i BMW to the dealership because it needed a lot of work done, and I always know I'm going to really spend money when I get repairs done with them. They do a great job but it's just really expensive. So I call AAA for a tow and a BLACK HORSE TRANSPORTATION tow truck showed up. The driver recommended I try out this shop. I needed many repairs and the guys were honest and upfront about cost. When I checked over the invoices, they really don't try to screw you over in labor costs. They took care of so many things in a very short amount of time for a very reasonable price. If I took my car to the dealership service center like I was originally planning, I'd have paid thousands more. I picked my car up the next day with convenience. Not to mention, they are all such gentlemen. If you're looking for a new shop, you found it! read more

I needed my car towed from Tysons. The tow truck driver from Advanced, Josh, was fantastic. Very kind and personable. Chris at the front desk - also kind and helpful, and kept me updated as to when my car would be finished. One of the mechanics even helped me open my soda when I was clearly struggling! My car was fixed in just a few hours and came in at the cost quoted to me. I can't necessarily speak to the value, but the staff I dealt with were great, and my car is working again! Can't ask for my cvs more than that! read more

Always helpful and reliable! They take the time to let me know when repairs might be needed in the future and when they're needed immediately. I wouldn't go anywhere else for any big or small repairs. read more

While driving on Route 28, in our Sprinter 2500, I got a flat. I called AAA and they sent Roadside Assistance my way to help me change the tire. We attempted to change the tire, but it became clear immediately that a curb side fix with the spare was not an option. TJ called in a request for a tow truck. Even though it wasn't necessary, he stayed with me until the tow truck arrived. I asked the tow truck driver where I could buy tires quickly (that evening) and he towed me to NTB in Chantilly. Based on his strong endorsement, I found myself at NTB looking to buy 4 tires for our commercial vehicle, which worked out well considering how quickly everything had to come together and the time of day. I appreciated the professionalism, advice and care both men took while working with me in what was a rather long and stressful ordeal. Thank you! read more

Advanced Automotive - Sprinter 2500 being towed - Auto Repair Near Me - Chantilly, Virginia

I have owned my car for almost 10 years now and for the first time, it needed some major work. We had just moved and didn't yet have a car fix it place. My husband went to a local gas station (whose brand we trusted for car repairs at our former home), and it was such a nightmare for the oil change and inspection that we knew we couldn't take my car there for fixing. I went through Angie's List and found this place - Advanced Automotive. It had consistent high reviews on Angie's List. I am so grateful we found this place! Josh is fabulous. He knows everyone by first name and makes them feel important. I know quite a bit about cars and was able to talk easily with him multiple times over the phone and in person about the issues my car was having. They were able to help me with what was pretty major work with it all said and done in maybe 30 hours which was quite remarkable. I have a feeling most jobs would be done a lot faster. If you drop your car at night, I bet it would be fixed by close of business the next day most of the time. I highly recommend this place. Go there. Their prices are completely reasonable too. Ask for Josh. They also towed my car to the shop. Free if you have AAA. read more

I've reviewed these guys so many times because they are just that good. Honest and upfront - they care about the car AND me. I appreciate the explanations and willingness to assist me with whatever car issue I show up with (such as my brakes, bent wheels, holes in my tires, and so much more that my poor car has endured from pot holes and general wear.) I recommend them to everyone! read more

Worst customer service around. I had recently bought headlight bulbs and a wrench toolkit. Unfortunately the toolkit did not work on my car so I went to the store with my receipt wanting a refund. The dude at the register flat out refused to give me one because the toolkit was loose (I had bought a clearance set so it was already like how I presented it.) I am calling their corporate and going on every social media platform to tell everyone to avoid this place and go to Autozone up the street in sully plaza. read more

The staff are always so pleasant and welcoming. My husband and I have been coming here to get our cars for yearly inspections etc for over 4 years. They're wicked fast, I usually arrive before it gets to busy in the day. But never had a bad experience. read more

I first heard about Advanced Automotive Inc. in Chantilly because they were highly recommended by people in the Northern Virginia Next Door app. They have taken excellent care of my 2015 BMW for at least the last four years. Their customer and mechanic service both are high quality. Unlike several other mechanics I've used, they can always be trusted to explain exactly what my car needs and what it doesn't need so I know I'm being treated fairly and not being taken advantage of as a woman who doesn't really know anything about cars. This morning, I took my car in for what BMW said was a $1500.00 repair to replace my exhaust system ... but the fantastic mechanics at Advanced Automotive gave me a much, MUCH less expensive option that would fix the annoying rattling sound without any harm to the car's performance. This is not the first time they've found a way to go "above and beyond" for me. I highly recommend Advanced Automotive - definitely worth the drive from anywhere in Northern Virginia. read more

They don't appreciate this customer. Why: - would I stay with a business that has to warranty items just put on my vehicle? (That means additional time from my day and supposedly a new part). Warranty repairs shouldn't happen sooooo frequently. Did they really do the repairs initially?? - would I stay with a business that won't complete a warranty repair until I pay more money for a repair I didn't ask for? - because I'm a female? (We don't all fit the stereotype). I'm not staying. read more

This is my favorite place to take my car. It's close to me, the staff are exceptionally kind and quick to get the job done. I have bothered them for minor tire repairs countless times and they've fixed the problem usually within 15-20 minutes. All the services I've received have been more than affordable, even for last minute visits! read more

Advanced Automotive has been our repair shop of choice for 10 years now. We've had Volkswagens (which is why we find ourselves needing a repair shop more than the average person, but that's another story!), and they've done an excellent job with their responsiveness and turnaround (getting most repairs done same-day with or without an appointment), explanations of what is needed or how one component interfaces with another (for us non-techies), options for when you're on a budget and have to prioritize things for maintenance or repair, and they've been very fair with pricing, especially compared to the VW dealerships in this area. They are very honest, no pressure, no bull***, and are AAA recommended for a very good reason. Donnie and the technicians do excellent work. Josh works the counter and interfaces with the customers much of the time, and he is extremely personable, patient in his explanations, and empathetic to our needs. If you have to wait for your vehicle, there's an area to watch TV, drink a nice variety of Keurig coffee/teas, and a basket of candy to satisfy your sweet tooth. If you're dropping off and live or work nearby, they'll give you a courtesy drop-off or pick-up within the area. The only thing I have ever found myself lacking from AA is a loaner car if a repair takes more than a single day, but I know that's pushing it for a mom-and-pop repair shop. :) They have a full range of towing options, if needed, and work directly with AAA to coordinate tows for AAA members. I believe if you get towed using your AAA membership, they offer a discount off parts for your repair too. They have those wildly-painted tow trucks you see all over the roads. All in all, they won't steer you wrong at Advanced Automotive. I've recommended them to many people with late-model and classic cars and trucks, and none have come back with anything but excellent reviews. read more

Long term AAA member referred by home branch as a idea means of car repairs. From dispatch (facility has their own towing services) to completion of repairs, this shop remaind professional and down to earth. A rare quality in auto maintenance shops these days. "An alternator replacement is in order. But calm down, relax, breath. It won't cost an arm and leg. Maybe just a toe if that's fine with you." A straight to the point, yet comedic delivery. I truly felt a relief of tension. Now I will say pricing may be a tad bit steep. Doing the math I factored labor costs at roughly $100/hr. Parts roughly $225 (OEM), showed an increase of 19% over wholesale/market value. But hey, they've got to eat to. I recommend you search quotes at nearby shops and bring them in for price matching. read more

A number of my friends have recommended this place to me and I'm glad I listened! I found the staff to be very knowledgable and helpful when discussing issues with you. I like a garage where they are patient and happy to answer any questions you may have. I also found that their pricing is very fair and competitive. This is my go to garage from now on. read more

Excellent experience, highly recommend this garage, they employ thoughtful technicians that take the time to help you. It was evident they want to do the right thing, and develop repeat customers. Experienced car trouble while out of town; given proximity, tried Advanced Automotive. I dropped my car off a few minutes before close and was greeted by Josh, who made me feel very welcome. The garage is in a industrial area, that I was initially turned off by, but my fears were laid to rest when I walked in and saw the facility and the friendly faces. He promptly called me the next morning with the diagnosis, and walked me through all the "issues". Many of my questions were, what's that? why do I need that, etc. Each question was answered respectfully and with great detail. In the end, I needed far more work than I anticipated, and the cost of the work far outweighed the blue book of the car. In order to at least get me to my hometown where I could shop for a car, I needed a battery. They carry Interstate batteries, that were more expensive than I wanted to spend (given I'm selling the car within the next week); so, I called AAA and they replaced the battery. Josh had no issue with this, which was pleasantly surprising. Josh didn't charge me for the labor it took to diagnose the problem. And, he spent 15 minutes with me (a single woman about to embark on buying a car) great tips and suggestions for when I go to the dealership to buy. If I lived in the area, this would be my garage of choice hands down. read more

My family has been bringing our cars here for service for 20+ years. I actually look forward to going here. Great people, fast service and never a bad experience. Any other business that needs to know what PERFECT customer service is, drop by and check them out. They have saved us many times before and will always be where our vehicles are serviced. read more

This is the best auto place I've been to in the three years I've been in Virginia. The staff is polite and professional, the work is good, and they always provide expedient service. I have never had a negative experience here or anything even close to a negative experience. The first time I went here (and almost every time I've been here) I immediately found myself telling people how good the service is and it would be my first recommendation for any of my coworkers or anyone who lives or works in the Chantilly, VA area. read more

Had to get speedometer calibrated to fight a speeding ticket. They were very professional and took care of me quickly. Clean waiting room with coffee and TV. I highly recommend. I came 92 miles to use this service. read more

They were very polite and professional with me. My car only needed a jump and they were able to come out on short notice, provide me a jump. It is very convenient they provide a tow service. In hindsight I would have liked to see them check my battery levels to see if it needed more than a jump. I ended taking the car to Advance Auto to replace the battery with the little juice I had. read more

This is hands down the best shop around!! We have struggled for years to find a consistent and thorough shop that does not take advantage of customers so we were very happy to find Advanced Automotive! Jerry is professional, knowledgeable, and will make sure you are happy with the work! They have worked on all of our cars the last couple years and they never disappoint!!! read more

I've been going to Advanced Auto Repair for the last eighteen years. Donnie and his crew have been there for 6 vehicles that I have owned. What continues to bring me and my wife Jeana back to Advanced is the trust we have in Donnie and his crew. I, like many, have been burnt many times in the past by shady auto repair services. Now I might not like all the things that I hear about the repairs but they have always gave me what was most important to get repaired first. Advanced Auto Repairs is a hidden gem and I would recommend their services to anyone. read more

this is the worse experience i had, the guy that work at the counter has a terrible costumer service, this guy keep treat me about his extra charges he its going to put on me that if i dont like i can get out, very rude !! i went to do a truck aliment and he keeps tellig me that its very complicated and will be more charges bc i have no idea how to do it myself who does that? he almost want to attack me. very bad place read more

Been here twice now for both of my cars for alignments. One is lifted and the other not. I had to wait for one and since I was waiting they bumped me up in line. Only there for 1 hour. read more

I'm absolutely livid. My boss sent his car to AA for diagnosis of a bad clutch, and ended up not getting it fixed. We needed to tow it to a different shop where it could be stored until a friend of mine purchased and fixed it. If this were my tow bill, I would be calling my credit card company and refusing the charge. Quick timeline of events: Tuesday - I go to RRT after Advanced Automotive called and claimed the green 525i was delivered. Get to RRT and discover they have delivered a black M5 instead. Call AA and they apologize, say they will send the green 525 over in a few hours. Okay, I'll come back tomorrow. Wednesday -- Call RRT, green 525 is here. I drive over. No key to said car is anywhere to be found. We call AA back. They forgot to move the green car's key over (it was inside the black M5). At 12:11 PM, they claim they are sending someone over with the key. 12:50 PM rolls around, no key. I call back. "Oh, we don't have a driver yet." "But you said you were leaving at 12:15... this is now my second lunch hour I've spent at a shop trying to get access to this car, and I think it's pretty ridiculous." The shop hangs up on me. I go to eat at McDonald's down the street, come back at 1:30. No key. The AA driver finally shows up at 1:45 and is on the phone as he walks in. Asks if I'm the guy with the BMW and I say yes. He hands the phone to me, and his boss is on the phone (same guy I spoke to before). At this point, the boss instructs me to "go f*** myself" and hangs up the phone. This is absolutely unacceptable. I understand a mis-communication and even sending the wrong car. Mistakes happen. But how everything was handled was beyond unprofessional. In no way will I ever recommend Advanced Automotive to anyone for vehicle repairs or towing needs. read more

Stuck giving it 1 star .. People there are rude. Last year my car started to overheat real bad. Had it towed to them. They told me the radiator had a crack and needed it to be replaced. Told them to go ahead and replace. From the moment I got the car back it started to leak & kept getting worse. Every day I was having to add antifreeze. Life has been hell and have not been able to bring it back. Today I had my car towed to another repair shop that someone recommended and had FANTASTIC reviews on Yelp. I told them that my radiator was leaking so they checked it out. They called and told me that the radiator had a big crack in it. I called Advanced to tell them about the radiator. The guy was horrible. He was questing me like crazy and seemed like he didn't believe me, he asked if I had the receipt and I told him no. Can't BELIEVE they DON'T KEEP RECORDS. Now I'm screwed because we DO NOT have the MONEY to put in a NEW RADIATOR. They just DO NOT CARE. DON'T WASTE YOUR TIME OR MONEY BRINGING YOUR CAR TO THEM. read more

Great customer service. Fast turn around. Trustworthy. A trifecta I am always looking for in a shop. Don't hesitate to go here.

My car broke down at 11pm on Monday night and when a AAA driver came to tow it, he suggested I bring my car here to Advanced Automotive. He admitted to working here at Advanced but promised me I would get a AAA discount, there wouldn't be a diagnostic fee, and that this shop was top notch. I saw the ratings on here and that the shop gets 4 stars, so I said, why not? Donnie called me the next day to say that I needed three different parts: Crank Sensor, Cam Sensor, and a new timing belt. I explained to him that I had just had my timing belt replaced and it just didn't make sense. He said it was necessary, that once you remove the belt, that you can't put it back in. He quoted me $1,100 to fix/replace all three parts. I called Honda and not only did they say it was not necessary to replace the timing belt again, but they said usually, it's just one senor or the other, not both that are bad. I called a third shop and they agreed with Honda. I called Donnie back and he admitted that only one sensor was bad but tried to justify why it was necessary to replace them both. I immediately had my car towed to Honda and the repair ended up costing me $350, compared to the $1,100 Advanced quoted me. Donnie and Advanced Automotive are not trustworthy and are obviously just out to make as much money as possible. It is a completely unethical way to do business and I would not recommend this shop to anyone. Shout out to Rosenthal Honda Fairfax for being awesome. read more

Me and my father came in to pick up our truck from being towed by AAA after a breakdown. The driver suggested this business and my father stopped by on the 6/2/15. Upon arriving today for payment, there was a problem with the credit portion of the card (my dad just realized this) but would use debit instead with the same card. The owner stated they do not accept debit OR checks. This is not stated anywhere in the business on any documents given to us, but most importantly was not revealed to my father when he agreed to take his car here. The owner then pontificated about how no place even takes checks anymore "90% of businesses don't" and was very condescending and unprofessional. He tried to give us the runaround a few times when we asked him to write down and sign what he was saying for reference. He was annoyed with the fact that we tried to find different options ( perfectly sound and legal) to pay but he decided to patronize my father for not getting his bank kinks worked out prior. My fathers bank is in Maryland so there was no way to get the funds in time. That is not his business, if we knew there wasn't another way to pay, we would not choose such a business that can't accommodate their customers properly. It's a business with large transactions and if they just take one form of payment, being cash or credit BUT NO DEBIT, i would guess people always run into problems. We suspect he's being untruthful anyway. Bottom line, This place doesn't take certain payments. The owner is unprofessional and ignorant. We suspect he was ignorant to how to even do debit transactions but told us just flat out they don't take it. They still have our car. I was very confused as to why he turned so impatient and bothered so quickly; we were not loud, and calm. It's perfectly fine if a business has only certain options for payment, but you have to make that clear to your customers if you are trying to be an ethical and professional business. This ordeal today has cut into our time and busy weekend. Do not come here if you don't want to be belittled and disrespected over matters that shouldn't even be happening. Reporting this do the BBB. read more

Go to place for your custom tire repairs. Thought I had a flat on my 24 inch tire and was looking for a repair shop. Got turned away from two places because the tire was too large. Advance did not hesitate to check my tire. Turns out the tire was not set right on the rim causing the air leak. Best thing, they didn't charge me a dime for the assistance and their technician Derek gave me advice if it keeps happening. Definitely earned my future business, check them out for honest trouble shooting with your vehicle. read more

I have been using Advanced for the last 6 years and have never had an issue with them in fact they have gone out of their way to help me in many instances. The mechanics are trustworthy and are always willing to explain if you don't understand. I would never use any other mechanic. read more