We love Duff Shelley , but this site is inaccurate! they're not open on Saturdays!…read more over the years we have had many small engines repaired. They do excellent work.

been to Duff Shelleys many times in the past. Not for many years since for good reason…read more The guy at the counter is a rip-off artist. Has the personality of a toad. Doesn't care at all about you, just what used parts he can sell you as new. This person at the counter may have changed by now, but this dude ran me off forever. Plenty of other places to do business with now. Don't need them. I do not recommend this place at all, can't believe they are still in business.

This dealer needs to change their hours on Apple Maps. Apple Maps shows they are open 7 days a…read moreweek, but when I showed up, they were closed. Their actual days are Tuesday-Sat. EDIT: Due to the dealers response, changing the review to a positive one so that it doesn't negatively affect their ratings. Glad to see that they are attentive and responsive to reviews. That goes a long way!! :)

came in genuinely excited to buy a new bike and was ready to finalize the deal pending confirmation…read moreof my loan rate with Cyprus Credit Union. I was upfront about everything and never tried to hide my intentions. I even planned to come back the next day to finish the paperwork once financing was squared away. But as soon as I said I wouldn't be signing that night without the confirmed rate, the tone shifted. I was pressured in front of the entire team, questioned on whether I had talked to other dealers, and even had a sarcastic offer of a $500 check if the rate wasn't what they insisted it would be--right in front of everyone. It stopped feeling like a professional transaction and started feeling like an ego contest. After I left, I received multiple texts that became increasingly guilt-trippy and unprofessional--accusing me of backing out, being dishonest, and placing blame over a "40-cent monthly difference." The reality is, I walked because of how I was treated, not the rate or the money. Everyone has the right to pause and confirm financing on a major purchase. If a dealership can't respect that, it says everything. I ended up finding a better experience elsewhere--no pressure, no theatrics, just transparency and respect.

These guys are professional and offered me great service, they had a good inventory of electric…read moremotorcycles. They were very knowledgeable and answered my questions respectfully and honestly. I would recommend these guys. Thanks

overpriced and customer service was the worst part. Very rude. i brought my bike in and it took…read morethem 2 weeks to even get started on it.

We came in to specifically look at a Honda Pioneer. We were at the dealership for over two hours…read more They were unable to find the key for the machine. I got a call back a day later they said we found the key come on down . We are ready to purchase the day we were in there . Explained that I was disappointed in the debacle about the key . I have full text threads of the behavior of their sales agents Who actually disrespected me via text. What they don't understand is I am a retired guy and I buy Power Sports. I even requested an apology and got nothing. I will not be doing business with this dealership in the future.

Long story short- we were looking to buy 6 bikes... SIX! Five dirt bikes and one street. We…read moreoriginally went to Young's Powersports XL and were working with them for 2 weeks but the numbers kept changing and they couldn't give a satisfying and logical explanation for why that was- one day the MSRP is this, the next it's that. Also the freight/dealership fees would fluctuate from one write up to the next. It was really annoying and I basically didn't even want the bikes anymore. Aside from this, they (Young's) had a week to track down one bike in particular; a KLX300 dual sport. They didn't. On the day we came in to purchase they clearly had JUST asked a sister dealership about the 300. Well guess what? The 300 sold. This led hubby to finding Karl Malone. They had a 300 they needed to build. We had them build it, got the pricing solidified and picked it up a couple of days later. It was so easy working with them we began to wonder if they had the rest of the bikes we wanted. So when we went to pick up the 300, we asked about the other bikes and discovered they had everything but the KLX230S. It took us less than 2 hours to make a deal on 4 bikes!! They were straight forward with the negotiations and our sales guy, Scott, was great to work with. He was responsive and straightforward- 2 qualities we value and appreciate. Regretfully, I did end up buying the 230S from Young's because we didn't want to wait for that bike. But the other 5 bikes we got from Karl Malone- and I only wish we'd found them sooner. It would've saved us from the headaches, frustration and mind games Young's plays.

Rob and his team are absolutely amazing. As first-time buyers, we had a lot to learn. They were…read morevery patient with us and helped us find the right ATV for our needs. I appreciated being able to get all of the accessories that we wanted installed to save time. We've been back a few times for helmets and another safety equipment. Everyone on staff is professional and helpful. We now have a second ATV and are looking forward to spending a lot more family time outdoors.

Save yourself some time and money and don't go here idk if there service guys are high or just…read moreplain stupid but they charged $400 for a inspection and oil oil change and said nothing came up during their inspection but me not being a mechanic figured out it needs new coolant idk how someone misses that but whatever and they tried to get me to pay $500 just to change tires? Someone quoted me $150 in Orem. And to top it all off they broke my mirror loading it into the truck and tried to lie to my wife about it.

I used to like this shop, but after my last experience, I'm afraid that I no longer have faith in…read morethis business. I brought in a '99 HD Super Glide Sport to have some maintenance done, as well as many wear and tear parts replaced. This bike was fast, super fun to ride, and was passed down by my dad to me. He was the original owner. To make a long story short, the bike I brought in was a sports car, and what I got back was a Toyota Prius. I spent over $2,000, mostly in labor, to have them replace worn parts and do the overall maintenance on my bike. I was patient as they spent several MONTHS trying to get it to "run right" by messing around with the carburetor. I finally got the call on August 15, 2024, that it's ready to roll. I went in and picked it up on August 22. Let me tell you, it was the most disappointing ride home of my life. I almost wanted to turn around and go right back to the shop because of how underpowered my bike had become. It felt like I was riding a moped. Every single gear has been completely botched. The bike has absolutely no power. I'm not confident that I could even take the bike on the freeway; that's how bad it performs. Naturally, I called back the very next day (8/23) and explained my frustrations about how the bike I brought in is worse than the bike I got back. I was told that if I brought it back, I'd have to pay another $800+ to have even MORE work done on it to try and correct the mistake that this shop made. Even then, they couldn't guarantee that it would be fixed. Is this truly how you do business in 2024? If so, I would highly recommend staying away from this shop. My bike was there for far too long, and for what? To run like a gas-powered scooter? Absolute insanity. At least own up to your mistake and get my bike right (however long that takes) without making me pay for it. If I had known that my bike would have ended up like this, I would have never brought it by in the first place. Additionally, I've noticed that this business only responds to positive reviews and ignores the negative ones. This is very telling of how they handle customer complaints and issues.

I needed some custom work on my 2019 GoldWing... I don't trust her to just anyone, and these folks…read moresurpassed my request. Got my bike back same-day and for 20% of what I expected to pay. Very helpful and knowledgeable staff... I'll be back. My "Go-To" shop now.

Bought a rear seat and top for my side by side. Took almost an extra three weeks more than I was…read moretold. After I had to drive 40 miles to pick it up from the shipping company so I could take it on my trip. I found that the top was never sent. I called the company and let her know that I never received the top. She apologised and said she would get one sent out asap. That was last May. I have called her multiple times and have kept getting the run around. Last contact I had with her was right before Christmas and she said the she still didn't have someone to make the top and was just going to issue me a refund for the top. I never have received the money and now she won't answer emails, voicemails, and text messages. I have been very understanding and was willing to work with them. Bad way to do business. Recommend to stay away! I have never gave anyone a bad review. Just don't know what else to do but get a lawyer.

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