I'm really disappointed with my experience here due to pricing and lack of transparency…read more I was initially charged $200 to disassemble my forks. When I later brought them back already fully disassembled and provided all required parts, I was charged $412 just for reassembly, plus an additional $35 in "parts" charges, despite the fact that all parts used were my own. In total, this came out to around $700 for the disassembly and reassembly of forks that were already OFF the bike. That pricing simply does not make sense. I've previously worked in a motorcycle shop and as a service writer, so I'm familiar with standard labor practices. Reassembly typically takes less time than disassembly, and when customers provide parts or bring components in pre-disassembled, labor time and parts charges are usually reduced. None of that was reflected here. I was never given a clear shop labor rate, the receipt was extremely vague, and when I asked for clarification on how the charges were calculated, I was not provided any meaningful details beyond "that's just how we do it." For a professional service shop, this lack of transparency and the final cost feel unreasonable. Customers deserve clear labor rates, itemized receipts, and pricing that reflects the actual work performed. Unfortunately, that was not my experience, and I would not recommend this shop.

I love this location now that they've added Indian Motorcycles to their lineup and can service…read moreIndian as well. The staff I've interacted with have all been professional, friendly, and helpful. Right now as they're still in the process of finalizing everything with the remodel and the new lineup, things are a little hectic and not everything is in stock, but they've done their best and have ordered more than a few parts for me already. I also had a concern with my bike and wanted it looked at before I took it out on a week-long trip. They were super busy and still managed to squeeze it into a bay for a small adjustment to help me out. Ask for Chris if you need parts - great guy to work with.

Service department needs a training on how to clean suspension, especially when they're charging…read more$600 for it to be done. Don't go here for any service

We bought a Rawrr e-bike for my 9yr old. Great customer service. So much so that we went back on…read moreMonday and decided to buy another from them!

This dealer needs to change their hours on Apple Maps. Apple Maps shows they are open 7 days a…read moreweek, but when I showed up, they were closed. Their actual days are Tuesday-Sat. EDIT: Due to the dealers response, changing the review to a positive one so that it doesn't negatively affect their ratings. Glad to see that they are attentive and responsive to reviews. That goes a long way!! :)

came in genuinely excited to buy a new bike and was ready to finalize the deal pending confirmation…read moreof my loan rate with Cyprus Credit Union. I was upfront about everything and never tried to hide my intentions. I even planned to come back the next day to finish the paperwork once financing was squared away. But as soon as I said I wouldn't be signing that night without the confirmed rate, the tone shifted. I was pressured in front of the entire team, questioned on whether I had talked to other dealers, and even had a sarcastic offer of a $500 check if the rate wasn't what they insisted it would be--right in front of everyone. It stopped feeling like a professional transaction and started feeling like an ego contest. After I left, I received multiple texts that became increasingly guilt-trippy and unprofessional--accusing me of backing out, being dishonest, and placing blame over a "40-cent monthly difference." The reality is, I walked because of how I was treated, not the rate or the money. Everyone has the right to pause and confirm financing on a major purchase. If a dealership can't respect that, it says everything. I ended up finding a better experience elsewhere--no pressure, no theatrics, just transparency and respect.

had a buddy drop my bike off a few months back and left it. Kris took good care of it and helped me…read moreout due to the circumstance. Great guy, i would reccomend them all day.

I had a somewhat urgent need for a quick thing to take care of on my Challenger. I had called the…read moreother Indian dealership and was informed it would be about a week. A call to Chris (the service writer) and he said "bring it on down, we will get you taken care of". Wow, when you are in need it sure is nice to have folks like Chris and the crew at Wasatch Indian there to help you out. Thanks Chris, next time I need service I will be giving you a call! Roy Shadbolt

I couldn't be happier with the service from FirstStart Repair. Ben is a total pro and completely…read morethorough in his work. Everything was explained in tremendous detail before any work was done and the quality of the work was top notch. FirstStart will have all my future business for servicing / repairing my ATV's and i'll be referring my friends here too.

The great work done on my bike by this shop really impressed me and I will be a customer for life…read morewith the work Ray did on my bike and helped me with. It's not done yet but it's definitely a start and I'm thankful for the work I've got done so far. Shop is Military and Law Enforcement friendly and that to me is super respectable. Thanks for the professional work.

Unless you ride a Harley, they want nothing to do with you. Called about getting a tire mounted on…read moremy Ducati and was told, very rudely, "I don't work on them."